Reviews

This profile includes reviews for Public Storage- ALL LOCATIONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Public Storage- ALL LOCATIONS has 1816 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Public Storage- ALL LOCATIONS

  701 Western Ave Glendale, CA 91201-2349

• 

  Public Storage

  1434 Ritchie Hwy Arnold, MD 21012

• 

  Public Storage

  1701 Whitehead Rd Gwynn Oak, MD 21207-4004

• 

  Public Storage

  4215 Shannon Dr Baltimore, MD 21213-2146

• 

  Public Storage

  48 Thomas Johnson Dr Frederick, MD 21702-4501

Review Details

• Review fromKevin M

  Date: 10/22/2022

  1 star
  Unless you are definitely not going to be storing you items here for six months or less this is not the place for you. The staff at the facility are extremely polite and professional but the organization is a public traded company with a company culture of bad business practices. Which is not just my opinion it is actually a ********** code. BCP XXXXXX.2 Business and Professional Code - Charging amounts greater than the current price.
  
  Which is exactly what happened to me. After bringing this issue to their "WeCare" email address and to this day I have not received a response, but in fact received another notification within a few days that the following months rent was going to have another price increase.
  
  Just another example of a public traded company with no business ethics. This is not a business you want to support.

• Review fromLinda R

  Date: 10/22/2022

  1 star
  I am in my 70s and ************, so had to put my household in storage. Here are the dates I used PUBLIC STORAGE and the OUTRAGEOUS increases that forced me to clean out the unit and get rid of all my precious memories. DO NOT USE THIS COMPANY that takes advantage of people!! Moved in 6/2017 and the increases that followed: 6/2017 $164 8/2017 (+$19) $183 9/2018 (+$43) $226 9/2019 (+$31) $257 9/2020 (+$20) $277 9/2021 (+$41) $318 9/2022 (+$97) $415

• Review fromPD S

  Date: 10/19/2022

  1 star
  Horrible! They lie about hours to get you to rent with them. Employees are rude and inappropriate! The site manager is unprofessional, discriminating, harasses verbally, sexually. She yelled at me for public storage approving and confirming their lock ***** to cut the lock that strangley my key no longer would open. She told me I'm not allowed to come to my storage. she using my name asked me who is that anyway? What do you mean who is that anyway? If you she didn't think or know who I am then why are you discussing no yelling at me about my unit for one and secondly if she didn't think The unit was mine then why wouldn't she be calling the police so my storage would be safe had that been the matter! I don't feel comfortable going there. One employee asked me for a lighter then when I said I did not have one she said "don't you smoke?" She yelled at a guy tightening his belt tighter for lifting storage tub she's shouting "what are you doing! You can't do that here! I had literally been there maybe 4 times in 3 months and she was yelling at me that I'm violating lease by being there. The list goes on... as for district manager and public storage customer service is a joke no help! I pay $250 a month to be harassed unable to access my unit lied to disrespected and loss of income! I'm ferrous!

• Review fromCelina M

  Date: 10/17/2022

  1 star
  ********** ***** I really need my unit and August 21 and as of February 10th 2022 my unit was broken into but not knowing the date and when nobody knows I was never contacted about the break-in I called the police the police wasn't able to get any footage of the break-in or who broke into my storage in fact the police advised me to check tick tock and ******** to see if I noticed anybody wearing any items that was stolen from my storage so the insurance company for public storage after me submitted and everything that was taken and the price range they submitted a fee nothing close to what my items were worth but a disgrace then had the audacity to put on there a filing fee like I'm paying for my storage being broken into so being on top of that one of the attendants at the storage place put a $75 trash fee on my bill September 15th 2022 so I've been contesting that for them to present me proof of trash left outside my unit they have yet to do that but instead they have charged an additional late fee and insurance fee was come to a total of $133 so eventually here it is October 15th 2022 and they have placed a lot outside my unit keeping me from getting into my unit but it shows my account has been credited the $133 but it hadn't been fully approved so that's why they put a lock on my unit and I like do that even make sense so it's hard to get anybody to talk to they don't call you back they don't email and when someone do get on the line well you should have called the unit you're renting from and I say well when I went to this is the number they gave me to call because they have the kiosk and oh well let me see if I can help you well it shows this and it shows that but it's I still have a lock on my unit and it still showing the $133 so I'm so frustrated with public storage unit in ********** ***** *********** from them public storage has gone outrageous they raise the price and it's ridiculous

• Review fromAaron S

  Date: 10/15/2022

  1 star
  Forget or miss a month's payment. They sell your stuff.

• Review fromKathy L

  Date: 10/14/2022

  1 star
  If there was a negative 5 star that is what I would be putting for this company. My husband is a 66 year old, ******* *************** Veteran who is having to work 2 jobs already to keep a roof over our heads and food and meds to help ** live. I am a 66 year old disabled senior on Social Security. Together we have 7 years of on-time payments at the **** ***********, ******* ** location. They like to remind the customer that they are a month to month rental - at least until they want to raise rates 125%. Then the requirement of 30 day notice doesn't seem to apply to them - at least not in their minds. When contacted to try to discuss a lower payment' they basically read a script with no consideration of our payment record. They are air cooled, not air conditioned, they decreased their hours, they constantly have a problem with homeless people getting in, the bathrooms are always locked, yet they think they need to raise the rent? This company needs to be knocked down a peg or two. Even these days they are highly overpriced.

• Review fromMel B

  Date: 10/06/2022

  1 star
  I reserved a storage space online with a move in date of 10-8-2022. My daughter no longer needed the unit and I called to cancel on 10-6-2022. I was told that the $19.99 lock fee (which is insane to just add this to someone's account to get the money) would be refunded, but the $24.99 administrative fee would not be refunded..... Well ma'am, I've never occupied the unit, therefore you have no right to keep the administrative fee when you've never provided any administrative duties and/or tasks.... Well it's non-refundable. So, now you're going to strong arm me for services not rendered???? I will make sure that people DO NOT reserve any units with your company UNLESS they're absolutely sure that they need it and/or they're just ready to DONATE $24.99. They're going to rent this same unit out before 30 days and collect another administrative fee from the next customer. To me this is double dipping and they need to be stopped.

• Review fromSurayya B

  Date: 10/06/2022

  1 star
  Items were stolen out of my storage. I've filed a claim. The insurance adjuster has not responded to my calls or emails. I have contacted the supervisor and she has yet to return my call. I've sent photos, police reports to help expedite the case. No one from ******** has returned calls or emails. I wouldn't advise anyone to rent from Public storage.

• Review fromTara B

  Date: 10/04/2022

  1 star
  Rate increase over 100% over one year without any notice that they were doing that.

• Review fromJohn Stoskopf

  Date: 09/30/2022

  1 star
  These evil people bought out a *good* business to replace it with their BAD BUSINESS. Right after they took over they raised the rent $40. Now they are raising it another $50! May all of these evil people burn in **** where they belong.