Business Profile

Construction Services

K-Designers

Headquarters

Complaints

This profile includes complaints for K-Designers's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47 total complaints in the last 3 years.
15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/29/23 my husband and I signed a contract for siding installation. The contract gave an "approximate" start date of 9/29/23 and "approximate" completion date of 10/29/23. We had not heard anything from the company for over a month. So, on 10/9/23, I contacted them to find out why no start date had been made yet. We requested the contract be canceled on that date. However, the person we spoke to reiterated the 3 day rescission period and the obligation of a 25% penalty of the sales price. In this case, it is well over $6000. He said the materials were already cut for our project. We decided to go forward, requesting a few more materials at no additional cost. This was agreed upon by the person we were speaking with. He stated he would sent us an amended contract for our signature. To this date we have not received anything. On October 25, I called twice. No response. On October 31, I called again, twice. I spoke with a subordinate of the person we were dealing with who said he would relay my concern to the appropriate person. Later that day, I received a call from the original contact, but I didn't answer so that I'd have a voice mail as evidence. He said the supplies were supposed to be arriving by Friday, November 3 and that he would contact me Monday, 11/6 with an installation date. As of this date, we have not heard anything. These delays and failure to respond to inquiries are unreasonable. We should not have to wait an indeterminant length of time for the job to begin. We were deceived regarding their receipt of the materials for the project and intimidated by threat of collection of an exorbitant penalty.
Business Response
Date: 11/21/2023
The materials are in, we have left messages for the customer to set an install date. Once we hear back and schedule the install we will advise the BBB
Initial Complaint
Date:11/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pd. $14,867.17 agreeing to finance the balance of $12,500. On Jan. 7th, 2023. After the installer left I was told to let the caulking cure before using the shower. 24 hours. I noticed the shower pan would fill with 2-3" of water and not drain properly. I called my installer "******" came and looked at it, said it was off by 1/4 to 3/4 inches but I wouldn't need to tear out and re-do it. It was an easy fix. He'd return in nicer weather(we had snow) and crawl under my home and fix it. When I called again "****" said my trailer had settled and it was not a material or installation issue so it was not covered by my "Lifetime" warranty. I insist it is an installstion issue because I've lived in this mobile home for 45 years and my tub drained fine. The installer should have made sure the pitch was good for drainage when he installed it. I decided to remove my tub and replace with a walk-in shower for safety reasons. I'm 68 and on a fixed income. This shower pan filling with water means I now have to squeege the shower at every use. Or risk falling. I don't want to risk losing my lifetime warranty as **** suggested I would, but I don't think it's fair that they should expect me to pay out of pocket for this fix. Replacing the whole shower $3,000 or hiring a company to level my trailer. $300- $6,000. Until this issue I had no complaints. The product(my shower) is beautiful. My dealings with the installer, ****** were friendly and he worked hard and was very professional. I did this whole tub to shower conversion out of safety concerns. It now feels like I traded one, (climbing over my tub.)For another. (Slipping in 2-3" of water and having to squeege it to the drain)
Business Response
Date: 11/20/2023
We have left a message for the customer. As soon as we hear back we can start on the resolution plan.
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/8/2023 I entered into a loan contract with K designers for an egress window installation. With an estimated start date of June 8th. For 5.5 months I was given the run around June 9th: workers quit July 27th: concrete workers quit September 1st: a job ended up having asbestos and was taking longer than expected September 12th: the job will be started in **** days September 25th: a new clutch is being put into the concrete cutter and someone should be out there this week October 5th the job finally began taking 15 days to complete. On October 20th the job was completed. On October 27th I was notified I needed to refill out a new loan application with Goodleap due to a mix up with the original loan with Watercress. On November 8th I was notified that my loan with Goodleap was being flagged and further proof of income was required. Resulting in my new loan being denied. After this occurred I received the following email: During the application process we try to get you a few approvals to make sure we have plenty of options to give you as far as monthly payment and length of the loan is concerned, and we initially went with the loan from a different lender. Since your project took a little longer to complete that initial loan expired, so we decided to use the GoodLeap approval which had an expiration date of 11/4/2023. I was not informed we were switching you to the GoodLeap loan, so when I received your signed completion I was not aware I should be requesting the funds from GoodLeap resulting in that loan expiring with no way of extending it. I submitted a new loan application with GoodLeap but was then asked for your proof of income and after a giant snowball effect here we are. K designers not only let my first loan application expire due to not getting the job done in a timely manner but let the second loan expire. Then submitted a THIRD LOAN application which caused an audit, which was denied. Funds were not secured prior to the job.
Business Response
Date: 11/15/2023
Were trying to reach this customer, but her phone is going strait to voicemail and we havent received any return calls
Customer Answer
Date: 11/16/2023
I am rejecting this response because: I dont want to speak to local k designers. I want someone from the cooperate office to call me and speak to me regarding this issue.
local k designers has not been forthcoming per the email sent by ******** on what was really going on. I want someone from the ********** office to call me.

Business Response
Date: 11/28/2023
We tried to call the customer last week from our home office with no answer, or returned call, we will try again today.
Customer Answer
Date: 11/28/2023
I am rejecting this response because: I want someone from the cooperate office to call me. Not the home office.
Business Response
Date: 11/30/2023
The home office is corporate, and we have been trying to contact you. Please answer our call, our area code is (916) from **********.
Customer Answer
Date: 11/30/2023
I am rejecting this response because: I have 0 missed calls from a 916 number.

Customer Answer
Date: 12/14/2023
I have not received a response from the company as of 12/14/2023.
Business Response
Date: 01/04/2024
K-DESIGNERS FINANCE MANAGER, *************************, HAS LEFT SEVERAL VOICE MESSAGES, AND HAS EMAILED ********************* AT *******************, AND HAS NOT HAD A RESPONSE.
Initial Complaint
Date:11/08/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a contract with the ******** ** K-Designers company to do windows, siding and a bathroom remodel on 2/2/23 with work to begin May 1. I was told windows were done in June. Not a single project has been started. I have received many promises from **************, including a guaranteed that work would be done in September, then October. We are now in November without a plan. I have prepped and re-prepped areas to be worked on. My bathroom has had the towel bars, cupboards, etc out for months. At one time, I had all the furniture moved away from windows so they could be put in. NOTHING! Minus a couple of days, it has been a beautiful fall to accomplish outdoor work. I am told I am scheduled; I rearrange my busy life and no one shows up or calls. I call mid-afternoon to be told one of many excuses. **** has offered a rebate, but that doesn't fix my house. I understand low work forces, illnesses, accidents, etc, but I also understand responsibility and a promise. I would appreciate these jobs getting done before November 20th. I am not available again until Dec 4. I will be very upset if I have to host Christmas with my dismantled bathroom. I am constantly told my projects are priority one, I would hate to be number two.Please, I have been beyond patient.I prefer correspondence to take place via email or text.NOTE: I have contacted the main K-************* and was only referred back to ********. I have sent emails to Branch manager, Project Manager and Great Day Improvements and have heard from no one in over a week. I see they tend to answer BBB complaints so I have come here for help.
Business Response
Date: 11/15/2023
Were starting the siding on Tuesday next week, then when they get back we will get her bathroom done, then the windows will follow .
Customer Answer
Date: 12/04/2023
I am rejecting this response because:

Complaint #******** has not been resolved. They did reply, but did not show up for the job and still have not. They replied while they knew I was out of the country and unable to communicate with them or you. If I need to start a new case, please let me know as this isn't resolved.

*******************
Business Response
Date: 12/04/2023
Our installers started the work this morning. They are there now.
Customer Answer
Date: 12/05/2023
I am rejecting this response because:
The windows are being installed as we speak. The siding is supposed to start tomorrow. No date on **************** yet.
I will remove my rejection when all projects are complete.

Business Response
Date: 12/13/2023
12/13/2023 - SIDING IS IN PROGRESS AND SHOULD BE COMPLETED BY THE WEEKEND OR MONDAY, 12/18/2023, BATHROOM JOB WILL BE STARTED AFTER SIDING IS DONE AND SHOULD BE COMPLETED BEFORE THE END OF THE YEAR.
Customer Answer
Date: 12/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
Date:10/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 24, K designers installed three new windows in our home. Originally after the sales lady came out, they had another person come out to do measurements. So in total they took measurements twice. And on the day the contractor showed up to install the windows. They realize the windows were the wrong size and too big for the home. The subcontractor called K designers to let them know that the windows were too big. K designers reply was make it work . It ended up taking the subcontractors two days to get the windows completely installed. When they were completely finished, neither me nor my wife were home as we were working. So we were unable to thoroughly look over the work. We did, however sign the papers as we trusted this company And figured for the price that we paid we would get the job done correctly. A few days later, we had scheduled to get our house painted. Our painter pointed out the fact that our weep holes were covered, and the windows were installed incorrectly. We contacted K designers to try to get us a resolution. They sent out the subcontractor to try and fix the issue. But ultimately in this particular case the only fix to this problem is to re-order the new windows and install them correctly. For $12,611 you think we could get windows that fit properly, and get a job well done. I am absolutely unimpressed with what has taken place here. And we would like a resolution whether they re-order the right windows and come and do the job correctly. Or give us a refund. Either way we would like them to make this right.
Business Response
Date: 10/24/2023
We have been in contact with the homeowner, we are going out Wednesday to remedy the situation
Initial Complaint
Date:10/18/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sales person came out and showed us options for new windows and made promises that were not kept. They had a third party come out completely unaware of the job at hand with no supplies but the windows. Horrible communication between the company, contractor and our selves. Completed job was not what we had asked for and upon talking to the company, they sent the same contractor out again with incorrect supplies. Now a third time they have sent the contractor with only the supplies for 3 windows and now say window casings were never included. Yet I have text messages that say otherwise. All in all it has been a horrible experience and not a company I intend to use again or recommend.
Business Response
Date: 10/31/2023
We will have our branch manager reach out to the customer. The last we spoke with **************** he was satisfied with all work completed. **************** was home the entire time of the installation and made the decision with the Production Manager as well as the installer to have the rough side of the window trim exposed. We did go back out a do a service, which was also signed off on, so we will need to speak with them.
Customer Answer
Date: 10/31/2023
I am rejecting this response because:
Totally false. We have not been satisfied since the very first time they came out. The trim was not correct or done properly. Trim was supposed to be a smooth trim and 2". The contractor cut into my siding causing us to have to use 4" that has a rough texture. After the 3rd trip out do to not having proper materials and the companies decline to replace with proper trim we did send the contractor away.

Business Response
Date: 11/09/2023
We are sending someone out tomorrow to install new trim
Customer Answer
Date: 11/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
Date:09/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
House was resided by K Desiners ********, ****** office. They have been paid in full but will not finish the job. I have been trying since last summer to get them to finish the job. They come out and do a couple things then it takes months to get them to even ackknowledge my phone calls. Now they are saying they are done, but they have not completed all the problem areas. I have all phone calls, voice mails, emails, pictures and contract.
Business Response
Date: 10/02/2023
We went to the customers home yesterday to assess the situation. There is definitely a handful of things we need to do, a few shortly installed issues, and a few items we simply did not complete. We will order all materials and schedule with the customer to go out and fix everything, hopefully by the 13th.
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Multiple damages including a massive leak was caused yo the house drywall damage electrical damage elderly abuse! An elderly veteran who has been diagnosed with Demensia/Alzheimers! I'm more than prepared as her power of attorney to file a lawsuit for fraud!
Business Response
Date: 09/26/2023
When we heard about the situation last Friday we reached out to the customer, and she said we could come this week to make the necessary repairs. After receiving this BBB complaint we reached out to her daughter, and we were told that we are not allowed to go to the house to fix the issues and that if we do go there, she will treat it as harassment and as a threat. These repairs are all easy fixes that will take less than a day to resolve. At this point we do not know how to resolve this as we are not being given the opportunity to make the repairs.
Customer Answer
Date: 09/28/2023
I am rejecting this response because: My mother **** was under a great deal of medication and duress when agreeing to allow these people back in for a third time to continue to try and fix the many problems they've created. Under the law we don't have to allow them in again. K designers under the law was supposed to provide us an itemized break down of what was charged so we know what money to have returned to us this has not happened. We will be filing a lawsuit and taking this ** in the media. These people are trying to scam an elderly woman out of $25,000.00
Business Response
Date: 10/17/2023
We sent a copy of the contract to the customers home where we did the work. We would still like to be given the opportunity to fix the issues, as it would all take less than a day. We are just waiting to hear back from the customer that we can do the necessary repairs.
Customer Answer
Date: 10/18/2023
I am rejecting this response because: we have not received the documents supposedly sent to the house. Furthermore because they have not seen the extent of the damages they can't possibly say it'll take one day. Also because of the leak the contractors caused in the home we don't feel comfortable with their incompetent staff doing further work to the home for the safety of further damage.
Business Response
Date: 10/19/2023
I have attached our contract here, as well as the pictures that were provided to us from *****************, our customers daughter. If there are additional repairs needed, we can certainly do them. We do have other contractors, and we also have independent contractors with contractor Licenses other than ****** that can do this work.
Initial Complaint
Date:09/05/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I downloaded the Repost for Instagram PRO app. and was suppose to be give a FREE 3-day trail to see if I liked the app. I was immediately charged $9..99 even through I should have had the first 3-days free. I immediately disable app as I NO LONGER TRUST IT. I would like a refund.
Business Response
Date: 09/05/2023
K-Designers does not have an app, I believe this is for another company.
Customer Answer
Date: 09/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. This is not the company. I apologies for any inconvenience this may have caused.
Initial Complaint
Date:07/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The siding on my house wasnt put in properly! The company had a third party put my siding on in winter during cold temps. I left multiple messages over the last year due to not being able to reach someone. I talked to someone who said someone would get back to me but to no avail. I just contacted them on 6/22/23 and was given a number for warranty calls! Due to the faulty siding my walls now have rain in them I noticed my sons bedroom wall about 3-4months ago! It is now dripping inside of his closet as well. Someone will come out 6/25/23 to take a look. It rained 6/24/23 and I have pictures and video of the rain coming in at the top of the wall in his closet and more water has stained his bedroom wall. I would like K designers to fix all damage to my house! It is leaking down to the basement as well! Its moldy smelling in my basement. I had none of these issues prior to the new siding put in place! It was a rush job!
Business Response
Date: 07/25/2023
We went out to the customers house today and we are going out to the customers house on Monday to get all of the issues fixed

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