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Business Profile

Map Dealers

Mapszu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Map Dealers.

Complaints

Customer Complaints Summary

  • 88 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order (MAPSZU-63621) of the National Geographic Wall Map of Europe was made on April 10, 2023, and my payment of $50.02 was debited from my card on April 11. After more than two weeks without delivery, I called the company, received no answer, and left my phone number, but the call was not returned. On May 16 and again on May 22 I emailed MAPSZU about the problem of no delivery, but received no reply. It is now June 1---7 1/2 weeks after the order was made--- and still these is no delivery of the map or any contact from the company. I want either the map or a refund.

    Business Response

    Date: 09/07/2023

    We apologize for the delay in the delivery of your order. We have located your order in our system and see it was originally placed before the Maps.com print shop moved to the new Mapszu facility. We estimate we can print and ship your order to you on or before 9/21, at no additional charge, or we can provide you with a refund. There's nothing more that you need to do. If we have not received a refund request within the next 48 hours then your order will be back on track to be processed and shipped.
    Thank you for your business. If you have a need for another map, please use this special one-time code to receive 20% off your next order: 20OFFCODE34723

    Customer Answer

    Date: 09/09/2023



    I have reviewed the response made by the business in reference to complaint ID 20131502, and find that this resolution is satisfactory to me.

    Regards,

    R**** ******




















  • Initial Complaint

    Date:05/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a map 4/3/23 and never received it. I called, Sent emails, and no response. This company stole my money and there is nothing I can do about it.

    Business Response

    Date: 09/07/2023

    We apologize for the delay in the delivery of your order. We have located your order in our system and see it was originally placed before the Maps.com print shop moved to the new Mapszu facility. We estimate we can print and ship your order to you on or before 9/21, at no additional charge, or we can provide you with a refund. There's nothing more that you need to do. If we have not received a refund request within the next 48 hours then your order will be back on track to be processed and shipped.
    Thank you for your business. If you have a need for another map, please use this special one-time code to receive 20% off your next order: 20OF**********

  • Initial Complaint

    Date:05/18/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a map that cost $94.02 on April 2 2023. Two weeks later I contacted the business and was told to allow them 6 to 10 days to start processing the order so the map should be out in 10 days. It is now May 18 2023 and we have not been able to reach the company after multiple attempts. Now we are seeing that the website is under construction due to new ownership. Mapszu.com. I can't believe the BBB continues to say "please contact this company before filing a complaint because......"

    Business Response

    Date: 09/07/2023

    We apologize for the delay in the delivery of your order. We have located your order in our system and see it was originally placed before the Maps.com print shop moved to the new Mapszu facility. We estimate we can print and ship your order to you on or before 9/21, at no additional charge, or we can provide you with a refund. There's nothing more that you need to do. If we have not received a refund request within the next 48 hours then your order will be back on track to be processed and shipped.
    Thank you for your business. If you have a need for another map, please use this special one-time code to receive 20% off your next order: 20O*****E34723

    Customer Answer

    Date: 09/09/2023



    Complaint: 20077471

    I am rejecting this response because: I do want a refund and do not see a link as an option to request a refund. 

    Regards,

    R***** ******





























  • Initial Complaint

    Date:05/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a map back in March of 2023. Paid for the merchandise on our credit card. Received a confirmation of order #Maps-62443 on March 8th. Since then we have been unable to reach the company. No map has been sent/received. Emails and phone messages have been ignored. Would just like to have a refund. Very bad business ethics.

    Business Response

    Date: 09/07/2023

    We apologize for the delay in the delivery of your order. We have located your order in our system and see it was originally placed before the Maps.com print shop moved to the new Mapszu facility. We estimate we can print and ship your order to you on or before 9/21, at no additional charge, or we can provide you with a refund. There's nothing more that you need to do. If we have not received a refund request within the next 48 hours then your order will be back on track to be processed and shipped.
    Thank you for your business. If you have a need for another map, please use this special one-time code to receive 20% off your next order: 20O*********23

  • Initial Complaint

    Date:05/04/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Monday December 19th 2022 ordered a Native American Cultures Map (laminated) for $34. Order# MAPS-58956. The map has never arrived. Have never received a refund even after leaving multiple voicemails with company in months since. Want a refund at this point. Did receive puzzle that was part of order.

    Business Response

    Date: 09/07/2023

    We apologize for the delay in the delivery of your order. We have located your order in our system and see it was originally placed before the Maps.com print shop moved to the new Mapszu facility. We estimate we can print and ship your order to you on or before 9/21, at no additional charge, or we can provide you with a refund. There's nothing more that you need to do. If we have not received a refund request within the next 48 hours then your order will be back on track to be processed and shipped.
    Thank you for your business. If you have a need for another map, please use this special one-time code to receive 20% off your next order: 20****ODE34723

    Customer Answer

    Date: 09/08/2023



    Complaint: 20014490

    I am rejecting this response because: Would like the refund option.  No longer want map. 

    Regards,

    B**** ********





























  • Initial Complaint

    Date:05/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 24, 2023, I ordered 4 large wall maps from maps.com, which is now called mapszu.com. The shipping information listed 3-5 business days. I began attempting to reach out to them via email and phone on April 17th attempting to get a status update on my orders. There were two separate orders. I have tried repeatedly for the last 2 weeks to contact this company to find out why I haven't received my orders, as my credit card was immediately charged for the orders. At this point, I am led to believe this is a fraudulent company that has taken my money and has no intention of ever fulfilling my order. Their address and phone number is as follows: 2* ******* *** **** **** Santa Barbara, CA 93117, USA ###-###-####

    Business Response

    Date: 09/07/2023

    We apologize for the delay in the delivery of your order. We have located your order in our system and see it was originally placed before the Maps.com print shop moved to the new Mapszu facility. We estimate we can print and ship your order to you on or before 9/21, at no additional charge, or we can provide you with a refund. There's nothing more that you need to do. If we have not received a refund request within the next 48 hours then your order will be back on track to be processed and shipped.
    Thank you for your business. If you have a need for another map, please use this special one-time code to receive 20% off your next order: 20**********23

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order was placed on 3/22/23 - Georgia Highway Wall Map in the amount of $105.02. I have received no communication since the order was placed. I have tried calling - no answer - have left a message as well as reaching out to them via email. They are responding to NONE of these communications. It's been over a month and I have no update on where my order stands. I'd like for them to either fulfill my order or refund the money at this point and I will take my business elsewhere. Order # MAPS-62976

    Business Response

    Date: 09/07/2023

    We apologize for the delay in the delivery of your order. We have located your order in our system and see it was originally placed before the Maps.com print shop moved to the new Mapszu facility. We estimate we can print and ship your order to you on or before 9/21, at no additional charge, or we can provide you with a refund. There's nothing more that you need to do. If we have not received a refund request within the next 48 hours then your order will be back on track to be processed and shipped.
    Thank you for your business. If you have a need for another map, please use this special one-time code to receive 20% off your next order: 20O*******4723

  • Initial Complaint

    Date:05/01/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a Colorado State Highway Map on 3/20/23, Confirmation #: Order MAPS-62878. Since I placed the order, I have not received any tracking information from this company as they had stated I would. I have sent numerous emails, called several times to different extensions and left messages each time. I received one reply message from them on 4/12/23 stating "Unfortunately, we have been experiencing longer than expected shipping time frames. I have escalated your order with our production manager Mike who anticipates your order being shipped this week. Tracking information will be sent by email." Since then, I have not received anything else from them and I have of course sent follow up emails and made additional phone calls. There is a message on their website now that they are under new ownership, so I can only imagine the transition is not going too well if this is happening to all of their customers. I need a refund ASAP so I can order a map from someone else. I do not have any faith in this company.

    Business Response

    Date: 09/07/2023

    We apologize for the delay in the delivery of your order. We have located your order in our system and see it was originally placed before the Maps.com print shop moved to the new Mapszu facility. We estimate we can print and ship your order to you on or before 9/21, at no additional charge, or we can provide you with a refund. There's nothing more that you need to do. If we have not received a refund request within the next 48 hours then your order will be back on track to be processed and shipped.
    Thank you for your business. If you have a need for another map, please use this special one-time code to receive 20% off your next order: 20*****DE34723

    Customer Answer

    Date: 09/11/2023



    Complaint: 20002606

    I am rejecting this response because: I would very much like a refund, I do not need another map and if they send me one, I will not accept it. I tried to make them aware of this within the 48 hour timeframe they indicated, via email and calling them. But of course, no response to my email and their phone number is not a valid phone number. I want a full refund issued ASAP. 

    Regards,

    K****** *****





























  • Initial Complaint

    Date:04/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order April 14, 2023. Have emailed customer support 3 times with no reply. Have called and left message 3 times with no reply. I paid for Priority shipping which guaranteed quicker delivery. As of today order still has not been delivered. My credit card has been charged already. Reading through the reviews on here, everyone is saying the same exact thing- they should take down their website and stop accepting orders if they are unable to fulfill.

    Business Response

    Date: 09/07/2023

    We apologize for the delay in the delivery of your order. We have located your order in our system and see it was originally placed before the Maps.com print shop moved to the new Mapszu facility. We estimate we can print and ship your order to you on or before 9/21, at no additional charge, or we can provide you with a refund. There's nothing more that you need to do. If we have not received a refund request within the next 48 hours then your order will be back on track to be processed and shipped.
    Thank you for your business. If you have a need for another map, please use this special one-time code to receive 20% off your next order: 20********4723

  • Initial Complaint

    Date:04/24/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for $81.27. Account was charged and I never received the order. Order number Hcr75hlry

    Business Response

    Date: 09/07/2023

    We apologize for the delay in the delivery of your order. We have located your order in our system and see it was originally placed before the Maps.com print shop moved to the new Mapszu facility. We estimate we can print and ship your order to you on or before 9/21, at no additional charge, or we can provide you with a refund. There's nothing more that you need to do. If we have not received a refund request within the next 48 hours then your order will be back on track to be processed and shipped.
    Thank you for your business. If you have a need for another map, please use this special one-time code to receive 20% off your next order: 20OFFCODE34723

    Customer Answer

    Date: 09/08/2023



    I have reviewed the response made by the business in reference to complaint ID 19963583, and find that this resolution is satisfactory to me. i WOULD LIKE TO BE CREDITED FOR THE MAP AT THIS POINT

    Regards,

    M****** ***




















Mapszu.com is NOT a BBB Accredited Business.

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