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Business Profile

Map Dealers

Mapszu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Map Dealers.

Complaints

Customer Complaints Summary

  • 88 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 18th, 2023 I ordered a Michigan County Outline Wall Map for the price of $102.03 while also paying for shipping. This was ordered through this business because there website stats that in stock items are shipped out next day, if a map is to be printed there's a 7 day turn around, it has been almost a full month. I have emailed and called the business multiple times with no response, I would like to receive the product I paid for, I also think the company should be responsible to upgrade the shipping to overnight shipping at no cost to me for the extended delay and lack of responsibility to the customer.

    Business Response

    Date: 04/10/2023

    Thank you for your order, you have chosen a great map!

    Our team is working hard to fulfill all open orders and your patience is appreciated while we complete production.

    Please keep an eye out for updated tracking information to be provided shortly.

    Best,

    Mapszu

    Order-62796

     

    Customer Answer

    Date: 04/10/2023



    I am rejecting this response because:
    It gives no clear answer on a date in which try product is estimated to arrive, again your site stated that it would ship out in 7 days, now we are a month later with no answer to when the product will arrive, if its another month out I can just order from another place. Also I received no response in regards to when the product is complete if the company will be sending it overnight to make up for the delay?


    Regards,
    H***** *****





























  • Initial Complaint

    Date:03/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 3/13 and paid extra for priority (2-day) shipping. Their website says that Orders placed before 12pm Eastern Time will be processed the same day and most orders are shipped within 48 hours of processing. Based on their promise of quick fulfillment and priority shipping I decided to order a time-sensitive gift from them. However, it has now been 8 business days and I have sent two unanswered emails to customer service. It seems that filing a complaint to the BBB is the only way to get a response from them. I would like my order to be shipped and my priority shipping charge refunded to me.

    Business Response

    Date: 04/10/2023

    Thank you for your order, you have chosen a great map!

    Your custom Print on Demand order has a production lead time of 7-10 business days and our production team is working diligently to finalize your order.

    Please keep an eye out for updated tracking information to be supplied shortly.

    Best,

    Mapszu.com

     

    Order-62630

    Customer Answer

    Date: 04/10/2023



    Complaint: 19634202

    I am rejecting this response because:

    Their response that production time is 7-10 business days is false and does not make sense in response to my complaint. It has now been 20 business days since I ordered and I no longer give Maps.com consent to charge my credit card.

    Regards,

    C**** ****





























    Business Response

    Date: 04/10/2023

    Your map order has been refunded.

    Thank you,

    Mapszu.com

  • Initial Complaint

    Date:03/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a map on Dec 11, 2022 and have not received it. (MAPS-58311). I was promptly charged $57.92, however, I have not received the map or been provided with any follow-up on its status. I have attempted to contact the seller by phone (no answer) and email (no response).

    Business Response

    Date: 04/10/2023

    Thank you for your order, you have chosen a great map!

    Our apologies for any missed communication regarding your order, in addition to the extended lead time.

    Your order is in the production queue and will be completed shortly. Please keep an eye out for updated tracking info to be sent shortly.

    Best,

    Mapszu.com

     

    Order-58311

    Customer Answer

    Date: 04/12/2023



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 19594061, and find that this resolution is somewhat satisfactory to me. Only because I was finally able to get a response out of them. I still don't have a tracking number, though.

    Regards,

    T***** *****




















  • Initial Complaint

    Date:03/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered maps on September 16, 2022 and have not received the order as of TOday March 8, 2023. I called the ###-###-#### and is says leave a message and for quicker service go to the webpage. I did that and see that the order is unfulfilled. I have sent numerous emails with a requested read receipt. They emails are being opened. I spent $290.33 and have not received the maps. i understand from reading reviews that there is some sort of illness in the company and are working on it, however why are they continuing to take orders and money? This to me is theft of services. I would like a refund.

    Business Response

    Date: 04/11/2023

    We thank you for your order and patience as our team has worked to finalize your order-Our apologies for any missed communication.

    Your order is on its way and we hope you enjoy your maps.

    Regards,

    Mapszu.com

  • Initial Complaint

    Date:03/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered online a large NC map on Dec. 13, 2022; payment processed through Google Pay on same day. Rec'd confirmation on same day which suggested tracking thru the Shop app which merely shows in process. Emailed on Jan 2, no response. Called in Jan, Feb., and Mar. and left voicemails, no response. Are they out of business? Could use assistance in cancelling and refunding my order.

    Business Response

    Date: 05/03/2023

    MAPS has attempted to refund the client for her order.

     

    The client has paid through a payment platform that we are currently in touch with regarding this matter.

     

    We expect a resolution shortly

  • Initial Complaint

    Date:02/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on January 7th for a county map of New Jersey (to help me prospect for work). I've called, emailed, and dm'd on Instagram with no answers or responses. The order has not been shipped and has not changed it's status since I ordered. I would like my product - at least a damn update. Show you appreciate your customers that keep y'all in business. On top of that, it was ordered priority mail.

    Business Response

    Date: 03/06/2023

    We thank you for your order, you have chosen a great map!

    Our apologies for the delay in responding to your inquiries, our team has been affected by unanticipated illness.

    Your map is in the production queue and will be finalized shortly for shipment. 

    We have refunded your shipping fees, please keep an eye out for updated tracking information to be sent shortly.

    Best,

    Maps.com

     

    Order-59602

  • Initial Complaint

    Date:02/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $410 worth of maps from Maps.com on November 18 for some Christmas gifts. I received a confirmation email, as is typical. I didn't receive any shipping information and the maps never showed up. I sent a follow up email on January 4th and as of February 20th I haven't received any response. I tried calling them today, February 20th and the message said "they couldn't assist me at this time". I'd like to get the word out so this doesn't happen to someone else.

    Business Response

    Date: 04/10/2023

    We thank you for your order and apologize for the delay in contacting you. 

    Your maps are being finalized in production and will ship out to you this week.

    We appreciate your patience, a tracking number will be sent to you shortly.

    Regards,

    Mapszu.com

     

    Order-56869

  • Initial Complaint

    Date:02/16/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    • On January 9, 2023 I placed an order (#59688) for a Wall Map of Africa and immediately received an email confirming my order. • I paid an additional amount for priority shipping in order to ensure the item arrived in time as it was needed for an international meeting on February 7. • I sent an email on January 25 to check on the order status and received no response. • On January 30 I placed a phone call to their customer service, had to leave a message, and received no response. • It is now February 15, well past the date the map was needed and I have yet to receive the order or any response at all from them to my inquiries. • I sent an email today asking for them to cancel the order and return the full amount paid of $57.91 which includes shipping which should be refunded since the item was never shipped. I appreciate any assistance you can offer in getting this situation resolved.

    Business Response

    Date: 02/16/2023

    We thank you for contacting Maps.com

    Our apologies for the delay in response to your inquiries.

    Your order has been refunded and a credit posted to your credit card.

    Regards,

    Maps.com

    Order-59688

    Customer Answer

    Date: 02/16/2023



    I have reviewed the response made by the business in reference to complaint ID 19411512, and find that this resolution is satisfactory to me.

    Regards,

    H****** *****




















  • Initial Complaint

    Date:02/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a map on 12/27/22 and was promptly charged $64.44 and the order remains unfilled. My follow up emails to [email protected] have been ignored and no one answers at (800) 430-7532. After reading the comments here, I too doubt the legitimacy of this company. Pretty shameful business operations.

    Business Response

    Date: 02/17/2023

    Thank you for your order, you have chosen a great map!

    Our apologies for not replying to your earlier inquiries, our team has been affected by illness delaying our response times to our clients.

    Your order is in the production queue and is slated for final production and shipment next week.

    Please keep an eye out for updated tracking information to be sent shortly.

    Thank you for your patience.

    Regards,

    Maps.com

     

    Order-59172

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 16,2023 I ordered a map of the four corners region of the US from maps.com 120 Cremona Dr. Ste. 260, Santa Barbara, CA 93117, USA. the order cost me $45.43 and was paid for when the order was placed. I received an email telling me the order was confirmed and I would get another email when it was shipped. Their website said orders are shipped within 7-10 days. I have heard nothing from them since. I have tried calling them. Their customer service line goes straight to voicemail. I have left 4 messages with requests for callbacks, and got no response. I emailed their customer service another 4 times and again have gotten nothing back from them. It' now been almost a month with no correspondence with them.

    Business Response

    Date: 02/17/2023

    Thank you for your order, you have chosen a great map!

    Our apologies for the delay in responding to your inquiries, our team has experienced unanticipated illness affecting our response time.

    Your order is in the production queue, and will be shipped out shortly. 

    Please keep an eye out for updated tracking information.

    We thank you for your patience as our team finalizes your order.

    Regards,

    Maps.com 

     

    Order-60067

Mapszu.com is NOT a BBB Accredited Business.

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