Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a plug in floodlight cam pro and it wont connect to any account and it also wont let me create my own account. I was told that I can use this camera on its own which is why I bought it. I am switching from SimpliSafe and the current experience that I have had with Ring is blasphemous

  Business Response

  Date: 03/03/2025

  Hello Arya,

  Thank you for bringing your concerns to our attention. We understand that switching security companies can certainly be a big task, at times. To receive prompt assistance with setting up your new Ring device(s), please contact our dedicated, 24/7 customer support team for further assistance. You can reach us by phone at *************** or by chat directly on our website ******************************. 

  We are thrilled you've chosen Ring and look forward to assisting you.

  Regards, 

  The Ring Team

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 23009303
  
  I am rejecting this response because: I want it to be handled properly and I also want you to send a replacement. 
  
  Sincerely,
  
  Arya ****

  Business Response

  Date: 03/10/2025

  Hello Arya, 

  Thank you for the additional information. At this time, our chat option does not offer troubleshooting of devices. For any troubleshooting needs you will need to contact our dedicated customer support line at **************. 

  Kind Regards, 

  The Ring Team

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23009303
  
  I am rejecting this response because:
  Efforts werent made
  Sincerely,
  
  Arya ****

  Customer Answer

  Date: 03/19/2025

  I have a mailbox sensor, a floodlight camera, and a solar yard sign. These need replacements I have gone through the troubleshooting process and it has been determined that they need to be replaced. It has taken over 14 days and they are refusing to process it even though a supervisor said so. They have lied to me many times.

  Business Response

  Date: 03/24/2025

  Hello Arya,

  Thank you for providing additional information. At this time, it would be best to continue working with our dedicated support team towards a resolution.

  Regards,

  The Ring Team

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ring will not release or verify if someone was in my home when my door was wide open upon returning home. I called ring to see if it was a glitch on why I couldnt see the video even after having to call the police to clear my home. The manager Faith told me since I upgraded my service from the 4.99 plan to the 9.99 plan I will not be able to see any videos prior to the change. Now I have to file a police report to get permission to get the videos to see what happened. Ring should be about safely not about recording TikTok viral moments or people stealing packages. My actual safety was at steak!!! Switching door recording companies fast!!!!

  Business Response

  Date: 03/04/2025

  Hello *******,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have 9 ring cameras between my properties and for the past 5 months I cant get my 1 camera connected . Multiple resets have been done and still nothing. I called customer service who didnt help me with anything. This camera is a flood light camera and 2 years old. I would like ring to please contact me and troubleshoot my camera please or replace it. All my cameras were purchased brand new originally . Thank you

  Business Response

  Date: 02/28/2025

  Hello *********,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:02/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, ************************** customer service is terrible. The chat service is un-staffed and there is no email for customer support, and this is unforgivable for a billion dollar home security company wheres ones life is on the line. Same goes for its 1800 telephone number which also goes unanswered, staffed by a tape recorded annoying voice that can never hear you. Finally, our main complaint/question is: Why does our Driveway light constant turn on, and stay on, at random times throughout the night? This is also costing us a ton of money in electric charges.

  Business Response

  Date: 02/26/2025

  Hello Rahul, 

  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. At this time, we don't have an escalation path via email. Chat options are available, however extensive troubleshooting would require a phone call to troubleshoot. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 

  
  The Ring Team

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22991731
  
  I am rejecting this response because we will believe it when we see it.

  This has gone on too long, and you did not address the complete and total lack of needed customer support.

  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 03/04/2025

  Hello Rahul,

  Thank you for your response. Our Executive Resolutions specialists have attempted to get in touch with you regarding your needs over the past several days. However, for device troubleshooting assistance, we will need to arrange a phone call to best assist you. If you no longer require assistance, please feel free to contact our 24/7 dedicated customer support team for any future needs.

  Regards,

  The Ring Team

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint against Ring regarding their unacceptable failure to provide replacement keys for their Tamper Proof cases, which has rendered my security system completely non-functional.ISSUE SUMMARY:I invested in Ring cameras and their official Tamper Proof cases for critical security locations at my residence. The inadequately designed plastic keys provided with these cases have broken, leaving me with NO means to access my cameras to replace batteries. This design failure has effectively bricked expensive security equipment that I purchased in good faith.FAILED RESOLUTION ATTEMPTS:1. First contact: Ring promised replacement keys within two weeks. No keys were delivered. No explanation was provided. No follow-up occurred.2. Second contact: Ring committed to delivery by the 24th. Again, no keys arrived. No communication explaining this second failure was provided.ONGOING FINANCIAL HARM:Throughout this period of equipment failure, Ring has continued to charge me for ***************************************** services that are IMPOSSIBLE to utilize without functioning cameras. This constitutes charging for services that Ring knows cannot be delivered, which may violate consumer protection laws in my jurisdiction.Ring's failure to resolve this issue demonstrates a disturbing pattern of:- Selling products with known design defects - Abandoning support for previously sold products - Charging for services they know cannot be utilized - Making commitments to customers they have no intention of fulfilling DEMANDED RESOLUTION:1. IMMEDIATE delivery of replacement keys within 3-5 business days 2. FULL reimbursement for all ***************************************** service charges during the period my cameras have been inoperable Please be advised that I am documenting all communications regarding this matter. If this issue is not resolved promptly, I will pursue all available consumer protection remedies, including potential legal action for unfair business practices.

  Business Response

  Date: 02/26/2025

  Hello *******,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 

  
  The Ring Team

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive tried posting to the Neighbors page on the Ring app for a legitimate safety concern and my post was denied 4 times. I included all pertinent information based on their standards yet the service I pay for is denying my post concerning mine and melt neighbors safety

  Business Response

  Date: 02/24/2025

  Hello *****, 

  Thank you for bringing this matter to our attention. The Ring Neighbors app is a free app and a great community platform for users to post important notifications about activities in their neighborhood. We strive to ****** an inclusive and welcoming environment where all feel open to participate. We feel that there is value in keeping neighbors in the know, and we are glad that you feel this way too. If you feel a mistake was made on your post being removed, and you would like to appeal your post being taken down. Please respond to the email sent, and the team will get back to you.
  
  For more information on the Ring Neighbors app community guidelines, please visit the following link. ******************************************************************************************************************
  
  Kind Regards, 
  
  The Ring Team

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22974651
  
  I am rejecting this response because:

  I have responded to the Ring apps email to appeal their decision and they have ignored my response.
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 03/07/2025

  Hello *****, 

  Thank you for reaching out. While the Ring Neighbors app is a valuable free community platform for sharing important neighborhood updates, all posts must comply with their established community guidelines. If you believe your post was removed in error, you'll need to follow up through their official appeals process by responding to their most recent email notification. The appeals process represents the final level of review available through the Ring Neighbors platform.

  For more information on the Ring Neighbors app community guidelines, please visit the following link. ******************************************************************************************************************
  
  Kind Regards, 
  
  The Ring Team

   

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22974651
  
  I am rejecting this response because:

   

  there is no way to appeal it and theres no guidance on what approved posts look like. I met all of the criteria in the extremely vague guidelines in the denial yet your company still denied it. I didnt violate any rights or privacy of any individual. I had a legitimate safety concern which I wanted to share with my neighbors but you denied the post. What is the benefit of paying for your service if you dont promote safety? 

  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 03/24/2025

  Hello *****, 

  We understand the importance of keeping your neighbors informed. The Neighbors app is a free app but does have a set of guidelines. It's best to reply to the email they sent you to get more clarification on the Why it is not approved. They are the best equipped to address your concerns. 

  Kind Regards, 

  The Ring Team

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ring allowed an unknown person to change my email address without notifying me either by email or phone number after we specifically asked them to transfer the devices to my husbands name and email address. Then after giving the representative all of my information and other emails he had no idea what email it was put to. Recently I had to delete my front doorbell because the *** address on my router was no longer saying ring, it was saying General vendor device. After January 24, I no longer have access to my account at all and I am the owner. This is a security issue

  Business Response

  Date: 02/21/2025

  Hello *****,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22965763
  
  I am rejecting this response because:

  I cannot close this case until I hear from Ring.  My name is not *****.  I also never received any notice that my email was changed to another email either by text or  email and in my husbands app it does not show who he is sharing with like the representative said it should say in every iOS device.  So how can ring allow any person to make these changes and control someone else house configurations and not take this seriously.  I would truly move to another company if it was easy to remove these devices from my home.
  
  Sincerely,
  
  ***** Tzitzifas

  Business Response

  Date: 02/27/2025

  Hello *****, 
  
  It does look like a member of the Executive Resolution Team here at Ring has been in recent contact with you, and you have a scheduled call. For any further assistance, please reply to their email thread, and they will get back to you. 

  Kind Regards, 

  The Ring Team 

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have purchased multiple Ring products and all stop working after a few years. We also subscribe to the pro plan. We now have another doorbell cam and floodlight that are broken. I called Ring and was told they are out of warranty. Warranty only lasts 1 year. That is absurd. It shows they dont stand behind the quality of their products. They checked to see if I had a pro plan for the extended warranty. She said we had a failed monthly payment 3 years ago because of a card on file that was expired. We updated the new card as soon as notification was sent and she said that because of that the extended warranty is expired. I have never heard of such a thing. Back in the day, ring was the only product like this offered. If they dont honor the warranty we will replace all of our products with a competitor. Really bad customer service!

  Business Response

  Date: 02/19/2025

  Hello *********,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:02/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription in 2022 when I moved into my new house. Ring continued to charge me the yearly subscription fee for 2023 and 2024. I called customer service and they agreed to pay me my full amount for those years ($89.98). Instead of the full refund, I received two refunds totalling $49.99. I want the rest of my money refunded. I am unsatisfied with their service and this goes against the integrity of the company.

  Business Response

  Date: 02/19/2025

  Hello ******,
  
  Thank you for bringing this to our attention. We understand the importance of receiving your refund in a timely manner. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02, 15, 2025 Purchased new Ring Doorbell cameras, old ones from 2019 where defective. Installed them and started setting up in computer and phone, could not do it. Called Ring and after over an hour I was told I would have to delete my virus Software and keep it off for the Ring apps to work on computer and phone. This is the most ridiculous thing I have ever heard.

  Business Response

  Date: 02/19/2025

  Hello ****,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team