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Business Profile

Security Cameras

Ring
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1.15

Average of 143 Customer Reviews

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Review Details

  • Joseph S

    Date: 09/05/2024

    Joseph S

    Date: 09/05/2024

    I've had ring for 15 years, I was hacked and have a police report number. My old email and phone were hacked, I had to buy a new phone and get a new email and phone number, Ring will not transfer my base unit to my new account. I suffered a lot due to Identity theft. I just ordered some new ring components and ring insists I have to verify my old account via email or phone number of which I cannot do because I'm locked out and my phone number changed. The new module is ****** and they are offering a 35 perfcent discount. My address did not change nor did the hacker move into my home. I've got well over ******* invested pus I just ordered another 300. I offered my picture drivers license with the same address as my old account, I spoke all the way up to supervisors. Instead of moving my module to my new account the still insist I pay with a 35 percent discount and next I will have to replace ******* in cameras etc. Why would I buy anything from these people?? I hope this message wakes someone up Identity theft isn't fun and ring wants to profit off it.

    Ring

    Date: 09/06/2024

    Hello ******,

    Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 

    Regards, 

  • Michelle R

    Date: 09/03/2024

    Michelle R

    Date: 09/03/2024

    Re: cancellation. Very pleased. Was with them for 8 years and moved. Forgot to cancel and was billed. I cancelled online in 30 seconds. I received a majority refund without asking.I will not hesitate signing up with them in the future because their cancellation process did not make me pull my hair out.

    Ring

    Date: 09/04/2024

    Hello ********, 

    We appreciate your feedback regarding the cancellation of your Ring Protect Plan. We strive to provide our neighbors with a seamless cancellation process. 

    Kind Regards, 

  • Carolyn M

    Date: 08/31/2024

    Carolyn M

    Date: 08/31/2024

    I have ring protect, 1 ring doorbell, 3 stick up cameras, and chime pro and none of them have worked since June 2024. Ring has admitted their MAC address does not work with my router/modem. They claim their technical ***** is working on it.I have made numerous calls to both my internet provider and Ring, even had a conference call between them. There is nothing wrong with my router, its the ring products. I would like them to reimburse me for my doorbell, my 3 ring stick up cams and my ring protect plan, so I can get a security system that actually works! Its 3 months currently that I have been without my security system and looking at the other complaints it appears its happening to a lot of people. Ring needs to do better and stand behind their products.

    Ring

    Date: 09/04/2024

    Hello *******,

    Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 

    Regards, 

  • Lee G

    Date: 08/29/2024

    Lee G

    Date: 08/29/2024

    I gave four Ring devices. Have been a loyal customer for over seven years. They have been a great company to **** with until now. Cant even get a supervisor or manager to talk to. I have been paying one hundred dollars a year for their protect plan all this time and now that I have problem with my floodlight I get the run around telling me it will be escalated. When I ask why I just get double talk.

    Ring

    Date: 08/30/2024

    Hello ***,

    Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 

    Regards, 

  • Ron S

    Date: 08/29/2024

    Ron S

    Date: 08/29/2024

    The premium plan at ring is the biggest scam ever! Im having issues with a camera and they are refusing to replace under the warranty that Im paying because I missed a month before renewing!

    Ring

    Date: 08/30/2024

    Hello ******, 

    Thank you for bringing this to our immediate attention. We understand the importance of knowing the status of your warranty. I will have a member of our Executive Resolutions team reach out to assist you further. 

    Regards, 

  • Sabrina N

    Date: 08/26/2024

    Sabrina N

    Date: 08/26/2024

    I was double billed by Ring for four years. My issue is Ring does not and will not verify billing even if you provided them with a confirmation number through your bank. I provided this and my bank statements. Customers cannot speak directly with accounting to rectify the situation. The only way to verify is through an email, therefore if someone set-up an account with your financial information Ring will just bill you until you figure out who obtain your financial information and what email they are using. This is the most ridiculous thing and this business practice is not in the best interest of consumers. In order to get them to stop billing me, I had to cancel my card. I had numerous services cancelled because of automatic payment. I suggest if Ring does not change this business practice then do not have them on automatic payment.

    Ring

    Date: 08/28/2024

    Hello *******, 

    Thank you for bringing this to our attention. We strive to provide our neighbors with a seamless billing process,as we recognize the importance of investing in your home security. I will have a member of our Executive Resolutions team reach out to assist you further. 

    Regards, 

  • Richard G

    Date: 08/20/2024

    Richard G

    Date: 08/20/2024

    Ring will not return a phone call, we have 2 ring doorbells and cameras, One house is good the other we been with out service for over 3 months. No one gets back with you. I left messages on Linked in, with different corporate personal,But the corporate people still do no answer.

    Ring

    Date: 08/21/2024

    Hello *******,

    Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. It does look like a member of our Executive Resolution Team has been in recent contact with you. If you have any further questions, please respond to them and they will get back with you. 

    Kind Regards,

  • Jos S

    Date: 08/11/2024

    Jos S

    Date: 08/11/2024

    The cameras need the app so you can monitor your home. The ring app update does not work at all I cannot get live view or connection. Worked fine for 3 plus years until updated. Many people have same issue. Do nor recommend this company for its lack of customer service. All my cameras are useless And now just ugly ornamentals. My home is not secure

    Ring

    Date: 08/13/2024

    Hello ***,

    Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 

    Regards, 

  • Ashley W

    Date: 08/05/2024

    Ashley W

    Date: 08/05/2024

    Ive used the ring doorbell app for several years now Ive had literally seven people trying to break into both of my vehicles and a military community and so I posted that online with the actual video footage of them going through not just mine but my neighbors vehicle trying to check for doorhandles that post was denied. I now several years later and being denied anytime I make a post for damage done to my vehicle. Im not understanding what the purpose of having this Community security where youre supposed to post videos and footages and alert the community of things going on if theyre always going to deny it This does need to be looked into an investigated because thats the whole purpose of this app. Theres children that are under the age of eight being unsupervised, roaming the community alone damaging peoples property going up to peoples doors that they dont know and thats not okay

    Ring

    Date: 08/08/2024

    Hello ******,

    Thank you for bringing this matter to our attention. The Ring Neighbors app is a great community platform for users to post important notifications about activities in their neighborhood. We strive to ****** an inclusive and welcoming environment where all feel open to participate. We feel that there is value in keeping neighbors in the know, and we are glad that you feel this way too. If you feel a mistake was made on your post being removed, and you would like to appeal your post being taken down. Please respond to the email sent, and the team will get back to you. 


    For more information on the Ring Neighbors app community guidelines, please visit the following link. ******************************************************************************************************************

    Kind Regards, 

  • Namita G

    Date: 07/31/2024

    Namita G

    Date: 07/31/2024

    Ring is one of the worst nationally known used camera door bells!!! I have had 5 cameras with **** which I will be going back to and never had to pay a ***** for the recording to be sent with a notification! And with ONE ring doorbell you get a notification but cant see the recording and need to pay for a subscription??? Yea please you definitely lost a potential customer with only one doorbell so yea thanks but no thanks!!! One of the worst things I have seen and all this hype about Ring is just STUPID!!! GO WITH **** AND YOU WILL LOVE IT AT NO EXTRA COST FOR UPTO 5 CAMERAS!!!

    Ring

    Date: 08/01/2024

    Hello ******, 

    Thank you for bringing this matter to our attention. The Ring Protect Plan is a great way to record and store any activity that is captured by your Ring cameras to be reviewed at your convenience. I understand the importance of being able to access your recorded events on demand. Some of the benefits of having Ring Protect Basic Plan include video saving and sharing for your Ring devices, Smart Alerts, Rich ************** and an exclusive 10% discount on selected products on Ring.com 

    For Further information on Ring Protect Plans please see visit the following link ************************************************

    Kind Regards, 

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