We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Searchers of Records

Peoplewhiz.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 747 total complaints in the last 3 years.
  • 143 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not feel comfortable uploading my ID/ driver's license as I was a victim of identity theft which was very awful and a ridiculously traumatic series of events. Please remove my information from your website. Perhaps this will be of some assistance, some of my immediate relatives names are as follows:******************* ************************* *************************** *********************

    Business Response

    Date: 12/27/2022

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. 

  • Initial Complaint

    Date:12/25/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertise that they'll give you all the information. That they can find everything on almost everyone for the price ot $27 and some change. And then when I get in there it tells me for two times the information I have to pay extra money and they give me hardly no information at all in the first place that amounted to anything.. I would like to have my money back and forget them.

    Business Response

    Date: 12/27/2022

    *****, 

    Your account has been canceled and refund has been processed. Please allow 3-5 business day for the credit to be posted to your statement. 

    Customer Answer

    Date: 12/27/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:12/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 2022 I joined for 1 month, I believe it was $19.00 or $27. Not sure I want to cancel so they do not charge my card again, am going to call them at ********** There is no place on the site to cancel and they never told me I would get charged if I did Not Cancel, just want to be sure! Their website is set up horrible! No way to contact them! Please tell them not to keep charging me, I WANT TO CANCEL!!!!

    Business Response

    Date: 12/27/2022

    Hi *******, 

    Confirming your account has been canceled and you will no longer be charged. Your refund will appear on your statement in 5-7 business days. 

  • Initial Complaint

    Date:12/19/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company refuses to remove private information from its' website. The information violates my privacy.

    Business Response

    Date: 12/21/2022

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID

    Customer Answer

    Date: 12/22/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For some reason my Whole Complaint was Deleted. * I'm too upset to start over again. * You are Endorsing a SCAMMER Company. Try them out yourself. You are supposed to Protect the Public, NOT the SCAMMER

    Business Response

    Date: 12/21/2022

    Hi ******, 

    Your refund was processed. Please allow 3-5 business days for the credit to be posted to your statement. 

    Best,

    Peoplewhiz Team 

    Customer Answer

    Date: 12/21/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

    I am soooo Grateful for your Quick response & Help.  THANK YOU!

     


  • Initial Complaint

    Date:12/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do NOT want my information shown or to be searchable in the database and would like it all removed without having to show an ID or anything like that.

    Business Response

    Date: 12/21/2022

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID

    Customer Answer

    Date: 12/21/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:12/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Peoplewhiz.com took ***** out of my bank account . I have never use the service ever. They have my name and an email I haven't used in years but the money was withdrew on 12-6-22 I just want my money returned

    Business Response

    Date: 12/27/2022

    *****, 

    Your account has been canceled and your card has been blocked in our system for any further use. Please allow 3-5 business days for the credit to be posted to your statement. 

  • Initial Complaint

    Date:12/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started a three day trial. I have done everything I can to cancel for three months to no avail. I want it cancelled and the money refunded. They say you can cancel bit there is no way to do that. Criminals just get you to sign for free trial and no way to cancel!

    Business Response

    Date: 12/21/2022

    Hi ****, 

    We have canceled your account and processed a refund. Please allow 3-5 business days for the credit to be posted to your statement. 

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Www.peoplewhiz.com has taken my phone over with senseless notifications that people are searching my identity. They refuse to stop this harassment without me uploading my ID.. I do not want to go through their stupid hoops and delete my browsing history. They should just leave me alone.I want nothing to do with them and will not upload my ID to them. I want them to stop harassing me. Stop sending me notices.

    Business Response

    Date: 12/15/2022

    Hi ******,

    I have removed your listing you don't need to provide ID. If you go into your browser notifications you will be able to stop receiving notifications from **. 

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:12/12/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to do a background search and I now have to pay premium to get other info? That's wrong. I need a refund, please

    Business Response

    Date: 12/15/2022

    Hi *****, 

    Your account has been cancelled and a refund has been processed. Please allow 3-5 business days for the credit to be posted to your statement. 

Peoplewhiz.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.