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Business Profile

Searchers of Records

Peoplewhiz.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 748 total complaints in the last 3 years.
  • 143 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    im trying to cancel my account and there is no real way of doing so, i have opt a phone call to cancel and still nothing . i would like to remove my payment method , so i am not charged for a service im not going to pay for after calling the number to remove my billing statement per month.

    Business Response

    Date: 12/12/2022

    Hi ******, 

    Confirming your account has been canceled and you have only been charged for the $1 trial period. 

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:12/07/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found my name and information on the peoplewhiz website and want it removed. I have experienced identity theft in the past and refuse to send my license just to have my information removed. Please verify the information I have given in this complaint and remove my information immediately. Thank You.*****

    Business Response

    Date: 12/08/2022

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. 

    Customer Answer

    Date: 12/08/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:12/04/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i asked by email to remove my information no responce at all. i asked by phone and instead of even helping the hung up on me the longer bbb takes the more people take advantage of my information HAVE THEM REMOVE IT OR ELSE!!!!!!!

    Business Response

    Date: 12/08/2022

    ****, 

    We are more than happy to remove your information. I did a search based on your first and last name, city and state and did not see any results. Can you please send a screenshots of the listings that you need removed and I will get them taken down ASAP. 

    Best,

    Peoplewhiz Team 

     

  • Initial Complaint

    Date:12/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to opt-out to have my information removed due to privacy issues. The website says I am only allowed to opt-out if I send in my ID which I will not do. I have opt-out of most of these kind of websites and not one has asked me to send in my ID to verify my identity. I will not do so because again privacy issues. If I do not want my information on this website and do not want my information sold I have a right to say no without having to reveal much more further personal email such as my ID.

    Business Response

    Date: 12/08/2022

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. 

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom I may concern, I bought a one time fee special to look up information on three people. I looked up myself first and most of it was false. Then I looked up two other people. I was charged the amount of the purchase to my account but I keep getting charged each month now. I only purchased a one time fee to look up three people. My bank called to warn me of potential fraud on my account and I cancelled my card. I just now got another fraud alert from my bank on my New card! Thank you *************************

    Business Response

    Date: 12/02/2022

    Hi *******, 

    I have located your account, canceled it and processed a refund. Your card has been blocked in our system from further use. 

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a PeopleWhiz search subscription which was sold as a complete and full report on anyone I could name, then they want more money for a "premium" package which would give a real full report. Classic "bait and switch". I looked at a few reports and they were very cursory. This company is a fraud! I want my money back.

    Business Response

    Date: 11/30/2022

    Hi *****, 

    I''m sorry you were not satisfied with our product. I have canceled your account and processed a full refund. Please allow 3-5 business days for the credit to be reflected on your statement.

  • Initial Complaint

    Date:11/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked my pay pal account and found out this company was deducting from my credit card every month since April '22. I have not signed up for this. I do not know how my pay pal account was accessed. Please cancel this and refund my money.

    Business Response

    Date: 11/30/2022

    Hi ******, 

    I located your account and processed a refund. Please allow 3-5 business days for the credits to be reflected on your statement. Your card has been blocked in our system from any further use. 

     

  • Initial Complaint

    Date:11/25/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Explanation. Website ***** not work.

    Business Response

    Date: 11/30/2022

    Hi ******, 

    Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. You can use our search engine function to search public records and get results in minutes. Once you search, you will create an account and choose a pricing plan. Please let me know what you need further clarity on. 

  • Initial Complaint

    Date:11/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have created an account recently with this business but have NOT purchased any membership. I have tried to opt-out to no longer have my information displayed and this business is requiring customers to download and submit a copy of their ID, something that is never asked by other businesses nor should it ever be asked on a site such as this where info can so easily be obtained by whomever on the internet. I want to be opted- out immediately.

    Business Response

    Date: 11/22/2022

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. 

    Customer Answer

    Date: 11/22/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:11/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is fraud they offered a full comphensive report for ***** and the requested a upgrade for the information they promised

    Business Response

    Date: 11/22/2022

    Hi ****, 

    I'm sorry you are not happy with our product.  I processed a full refund on your account. Please allow 3-5 business days for the credit to be posted to your statement. 

    Best,

    Peoplewhiz Team

Peoplewhiz.com is NOT a BBB Accredited Business.

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