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Business Profile

Searchers of Records

Peoplewhiz.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 749 total complaints in the last 3 years.
  • 151 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I also have been getting spam email from this company and I refuse to provide a copy of my drivers license to be rid of them. I went through the same aggravation with peoplefinders and spokeo and it's like whackamole with these data thieves. They have zero conscience about exposing personal information that could lead to data theft or worse. I don't know why this is allowed to continue, but I want my information deleted from their site. Truly disgusting companies.

    Business Response

    Date: 09/16/2022

    Dear *****, 

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

    Best,

    Peoplewhiz Team

    Customer Answer

    Date: 09/16/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:08/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The first transaction showed up February 11th, 2022 on my Credit Card statement. Continually, month after month, they have been charging me over and over again. I have tried time and time again to contact them but each and every time you attempt to reach their website, use any of their links, or attempt to find them on ******* you're led to a page that cannot be reached. There are absolutely no options to remove yourself from the billing and it just continues on and on. I have been charged 7 times now, a total of $195.93 for a service I do not use, have not intended to use, and cannot use - as there is no website that exists. Their promise was to generate a background check for an individual and the individual that I looked into was myself and the information was not even accurate. The charges show up differently on each credit card statement and there is no way to cancel your subscription, request a refund, or dispute the information provided. The business has not attempted to resolve the problem at all as there is no way to contact them whatsoever. I have no account, order, or tracking number. I have scoured my records for any receipt of this transaction and I can find none. There are plenty of emails that have been sent to me from PeopleWhiz, all of which led to a non-responsive weblink, but none of which contain any information regarding order info.If further information is required, please contact me via the e-mail address provided.

    Business Response

    Date: 08/29/2022

    Hi ****, 

    Thanks for reaching out. Our call center is open 24/7 and should have been able to assist with this matter, apologies that you had trouble with that. I was able to locate your account, cancel all charges and process a full refund. Please allow 3-5 business days for the credit to be reflected on your statement. 

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:08/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting spam email from this company. So I eventually opened one and followed the link. All my children's names were listed. I followed the opt out link and and asked that all my information be removed. They asked for ID to verify and then said the information would be deleted. I forgot to cover up information on my ID and sent another email asking that it be destroyed. I am still getting emails from them saying someone added information. If the information was removed how could anyone add anything. And why ask for ID in the first place unless they are trying to trick people into sending so they can add to the information. I want my information and my children's name removed.

    Business Response

    Date: 08/26/2022

    Hi ****,

    Thanks for reaching out. Can you please screenshot what listings you would like removed? Confirming your ID information has been destroyed but want to ensure all the listings have been taken down. Additionally, you might have subscribed or opted into browser notifications if you visited our site. You can go into your browser settings to remove this - same with unsubscribing via email. Let us know how else we can be of help. 

    Best,

    Peoplewhiz Team

    Customer Answer

    Date: 08/26/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************

     

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested PeopleWhiz to remove my personal information from their website and was sent an email to provide them with my license. Unacceptable. I didnt provide my license for them to publish my information. We have received your request to be Opted Out from peoplewhiz.com!To OPT-OUT from our service, please click the link below.Confirm Opt-out If you have not uploaded a valid form of identification, please make sure to fax us or mail us your identification a soon as possible.Once we have a valid form of identification on file, we will start your request which can take up to 7 business days to complete. Please do not reply to this message.

    Business Response

    Date: 08/25/2022

    *****************, 

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

    Best,

    Peoplewhiz Team

    Customer Answer

    Date: 08/26/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:08/24/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I couldnt find any of the info I wanted, the info I did get was incorrect, they kept asking the same questions over and over again! I would like a full refund or I will dispute the charges.

    Business Response

    Date: 08/25/2022

    Dear ******, 

    Thanks for reaching out and I'm sorry you're not happy with our service. I located your account and processed a refund. Please allow 3-5 business days for the credit to be reflected on your statement. 

    Best,

    Peoplewhiz Team 

  • Initial Complaint

    Date:08/23/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my information removed from this site. Followed the instructions to do so until the point that asks me for a picture ID online, by fax or by mail. This I can't do, I do not trust this company to provide with a picture ID. so I am stuck.I want my information removed since it can affect my employment.

    Business Response

    Date: 08/24/2022

    Dear ******,


    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

    Best,

    Peoplewhiz Team

    Customer Answer

    Date: 08/24/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:08/20/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am again requesting removal of my personal information from your databases and all others affiliated. I did not consent to have my personal information sold on your site. There is very sensitive information listed and I am requesting removal. I have followed the steps on your website to have my information removed and my personal information is still showing. Your site is demanding I upload my Drivers license ID which I am not comfortable doing so. Again, requesting all of my personal information removed from your databases due to confidentiality concerns. Please advise.

    Business Response

    Date: 08/22/2022

    Dear Semoi,

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

    Best,

    Peoplewhiz Team

    Customer Answer

    Date: 08/22/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:08/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is against peoplewhiz. I would like my name removed from their database and no I don't want to share my drivers license in order to do it. ** so much

    Business Response

    Date: 08/19/2022

    Dear ****,

    Thank you for contacting us regarding your concerns. Peoplwhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:08/17/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/16/22 peoplewhizz $27.95 I believe The ad in misleading and incorrect they say for said amount you get all this info but once you pay they require even more money. Scam. There information is very inaccurate and just plain wrong.I would like my money refunded immediately. Or I will be forced to take further action.Thank you

    Business Response

    Date: 08/18/2022

    Dear *****, 

    We're sorry to hear about your experience and appreciate your feedback. We have located your account and processed a full refund. Please allow 3-5 business days for the credit to be reflected on your statement. 

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:08/17/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has refused to remove my private information from their site and in fact asked me for more personal information using the excuse they wanted to verify my identity. Complete scam and a police report for identity theft has been filed.

    Business Response

    Date: 08/18/2022

    Dear *******, 

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

     

    Best,

    Peoplewhiz Team

Peoplewhiz.com is NOT a BBB Accredited Business.

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