Complaints
This profile includes complaints for Vizio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 323 total complaints in the last 3 years.
- 90 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
hen the tv, respectively, to no avail. I finally called customer service, and the advisor instructed me to unplug the **, press and hold the power button for five seconds, then release and plug the ** back in. When I informed him this did nothing to stop the logo boot cycling, he went silent for five minutes (literally) and then came back on the line and asked me if I remember when I purchased the **. I told him I didn't to which he responded that based upon when the device was registered (I registered the device today online which was the only way it would show possible user manual and troubleshooting information which was hilariously blank on the website, which prompted me to call) in 2020 and that it was outside of warranty and that I would need to take it to a technician to have it physically inspected. I informed him that a two year old ** shouldn't fail and what immediately proceeded its failing was the faulty update. He told me its out of warranty and basically he cant help.
Business Response
Date: 10/14/2022
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number 18199246 . As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has been out of warranty by 2 years 7 months. A copy of VIZIOs warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction, the ******************** representative has given a one time courtesy replacement television. VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.
Sincerely,Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Vizio 8/29/22 a brand new tv cost was ****** from *******.com. When setting up the tv it was not working called ******* they said to call Vizio manufacturer as it was under warranty. On 9/17/22 I called Vizio support was on phone a half hour, she could not fix it. She said a repair tech would come out to see tv.. Tech came out to the house on 10/6/22 he said could not be fixed and he would let Vizio know, need a new tv. I called Vizio 10/7/22 they sent me an email to confirm for replacement. Then they sent an email asking me for credit card number to charge 198,00 before proceeding. WHY? I am not going to pay again, I paid for this item. They will not replace my television. They keep asking for money. I am attaching email receipt of payment for tv to *******.com/AffirmBusiness Response
Date: 10/14/2022
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number 18194608 . As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and has resolve the issue under the terms of the warranty. A copy of VIZIOs warranty can be viewed online at http://www.vizio.com/warranty. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought 58 inch Vizio v585-j01 on April,20, 2022. As of about 1 week ago, the tv apps were not working I contacted Vizio Technical Support to try to get the issue resolved. The representative had us reset the Tv and try other troubleshooting we were more than 40 minutes doing that and It did not work, I explain the technician many times but she said if you have one app working in the tv you watch only that app then you can watch your other apps in your phone or your tablet till they fix the problem of updates then she hung up the phone. I make another call finally Him listen to me and submit my case and have a technician call me to set up a time to come out to my home But they said they are going to take more than 4 days to aprob if is aprob then they are going to call me to set the appointment this issue should have been resolve with first call not being in the phone calling many times and been disconnected and been in the line for almost an hour I am tired of dealing with Vizios crappy customer service. At this point, I want a refund or new tvBusiness Response
Date: 10/14/2022
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number 18191990 . As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at http://www.vizio.com/warranty . VIZIO has contacted this customer and has advised their product is being taken care of under the terms of the warranty. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the weekend, our TV started getting lines accross. I called and we went through troubleshooting tips including a complete TV reboot (which I didn't want to do because I knew it was a hardware issue but was told it was a necessary step to be able to "provide a replacement"). Once we went through that, I was then told I was just outside the window of warranty. I had this issue happen with another Vizio tv just right outside the warranty window and they didn't replace that one either. I was very reluctant to buy another Vizio brand but ended up chalking the first issue up as a one off. Nope. These TVs are not meant to last. They are only made to last past the warranty so they can get away with doing nothing about it. She stated, "honestly, your best bet is to buy a new one" and then proceeded to list all the places I could find a Vizio TV. I would like a replacement, or better yet a refund so I can purchase a new TV that is not this brand.Business Response
Date: 10/16/2022
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number 18191991 . As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter. VIZIO is requesting that the BBB contact the customer and ask them to contact ******************** by calling the number provided in their voicemail to assist further with their case.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:10/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Business Response
Date: 10/15/2022
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number 18187427 . As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at http://www.vizio.com/warranty.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:10/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vizio had an update that affected the Peacock app. I am not able to watch any shows on Peacock. Whenever I try to watch a tv show, I get a black screen. I have contacted my internet provider, Peacock, and Vizio Support. It was determined that this issue was due to Vizio as my other apps are working fine and there is no internet connectivity issue. The issue is with Vizio. When I contacted Vizio Support, the rep mentioned that this was a known issue and that development was working on an issue. The rep did not provide me with an eta for a resolution and did not tell me how long development had been working on this issue. This is absolutely ridiculous. I want a full refund of the amount that I spent on this tv because it is an inferior product and the staff is incompetent. I also discovered that this has been a known issue for months and months that Vizio has done nothing to solve. Vizio-I want a refund of the $325 that I spent on this tv so I can buy a real tv that actually works and allows me to stream through all apps. I'm done with Vizio. When will my refund be sent?Business Response
Date: 10/15/2022
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number 18186449 . As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has contacted the customer through e-mail and directed the customer to update the firmware which would resolve the issue. This has been confirmed and no further response from the customer. Therefore, ******************** is considering the matter resolved.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:10/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased a ** from Best Buy on 08/17/2022: VIZIO - 65" Class MQX Series Premium 4K QLED HDR ******** Recently after purchasing the ** the power button on the ** would not work intermittently and I would have to unplug the ** in order for it to reset and the power to resume normally with the remote. I had spoken to ******** at phone number ************ who had me attempt a few strategies to fix the **.1) A factory reset on her end (Did not work)2) A factory reset on my end (Did work)After the factory reset another issue came into play which was that there was an automatic scroll with the keyboard when attempting to enter my Wifi password. Now, this was a new issue after the factory rest.I then waited on hold for several minutes and multiple times. I was on hold for well over an hour without any type of resolution. ******** stated they were waiting for a tech support agent to further assist and they set up a call back because no agent was able to assist I never received a call back within 24 hours.I have also left a bad review on the Best Buy website and Vizio responded stating to call, text, and/or chat. I made the phone call as stated above with no resolution.In addition and on a final note the power issue is a common problem among Vizio ** sets and unsure of the new issue with the keyboard scrolling.There have been multiple factory resets at this point in time with the same scrolling issue not allowing me to set up the Wi-Fi.I am asking for a refund as I would like to purchase a new ** from a brand without these known manufacturer defects in addition to receiving the $200.00 cost of once again mounting a new **.A claim on the BBB website was the only route I have left to not lose the over $900.00 spent on the ** aside from disputing the charge with my credit card company.Happy to return the **. I would need a box and a prepaid label.Business Response
Date: 10/10/2022
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number 18182561 . As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIOs warranty. Accordingly, VIZIO considers this matter closed.At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:10/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Vizio TV that is barely a year old lost its picture. I contacted Vizio because of the warranty on September 19th. They told me that it was under warranty and they would send a replacement TV and emailed me that I should receive a tracking number with in 48 to 72 hours. Today is October the 5th and I still have not received a tracking number. I have called them 4 times over the last 14 days and every time they have told me a tracking number was being issued the following day. They have failed on all that they have communicated and I checked it this morning and still have not received a tracking number or a replacement TV!Business Response
Date: 10/11/2022
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at http://www.vizio.com/warranty. VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.
Sincerely,
VIZIO, ***Initial Complaint
Date:10/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
I Got 2 different phone calls by Vizio doing there best to help. The first one was of not much help. The 2nd phone I these said I'm ok do to the previous phone call from the other worker.Overall as it is I'm just going to let it go. I did find 2 helpful people at ******* and target that did help.
Business Response
Date: 10/09/2022
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number 18162572 . As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has contacted the customer and has answered the customer's question to the customer's satisfaction. Therefore, ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a *************** late in June of this year. I have had many issues with it. The following are the dates and case number I was given from Vizo. 8/9/22 #********, 8/20/22 ********; 9/7/22 ********, 9/13/22 ********, 9/22/22 ********, 9/23/22 ********. When I spoke with the representative each time I had to reset to factory settings causing me to sign on to all my apps. The rep. ******** me that there is a problem with the model yet refused to replace the *** Each time I reset my TV it works for a short period of time then malfunctions again. I am getting the impression that they are waiting until the warranty expires.Business Response
Date: 10/03/2022
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number 18152851 . As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIOs warranty. Accordingly, VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.
Sincerely,
VIZIO, ****
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