Complaints
This profile includes complaints for Vizio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 323 total complaints in the last 3 years.
- 88 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought my vizio tv in Oct 2021. 8 months later it had a line going through the tv. Ive spent several weeks trying to get a service worker to come out and check my TV. After multiple weeks of explaining my situation to many different operators. They gave me a run around with different emails,text numbers, none of them were receiving my information (for which they blamed me for). I finally asked for a manager ****** was her name who was just as bad as the rest of the workers. She was FINALLY able to receive my receipt of purchase and pictures of my TV. She then tells me they will send me a "recertified" TV with only a 3 month warranty. When I pointed out to ****** that my original TV I purchased still haD a 2 year warranty and would they honor that on my "refurbished " TV she had nothing to say.this whole experience with vizio and their workers has been a complete nightmare. I will tell all my friends and family to never buy from them.
Business Response
Date: 08/12/2022
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at http://www.vizio.com/warranty. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.
Sincerely,VIZIO, ****
Initial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My TV stopped working once again, it is not even 2 years old. They claim it will be too costly to repair, this happened to me before with this company, at the time they offered me a new TV at a discounted price, so I purchased a new TV and the same thing happens to me again but now they offering me $125 which does not help me at all as I am a disabled person living on Supplemental Security Imcome.Business Response
Date: 08/07/2022
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number 17669646 . As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 2 years 10 months. A copy of VIZIOs warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction ******************** has offered the customer a rebate discount towards a purchase of a replacement VIZIO television to help aide in the cost of replacement. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.
Sincerely,Initial Complaint
Date:07/31/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get ahold of vizio for months now to fix my 2 tvs that are not working. They called me once and left a message and I have been trying to seek a resolution but no one responds to my emails or returns my calls. This is unacceptable.Business Response
Date: 08/02/2022
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO ** in question in this complaint has been out of warranty by approximately 3 years. A copy of VIZIOs warranty can be viewed online at http://www.vizio.com/warranty. The VIZIO representative determined the ** would need to be replaced, but it is out of warranty. The VIZIO representative offered the customer a rebate towards the purchase of a new VIZIO **. The customer has accepted this offer.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 08/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************************
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