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Business Profile

Audio Visual Equipment

Vizio

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Vizio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vizio has 4 locations, listed below.

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    • Vizio

      39 Tesla Irvine, CA 92618-4603

      BBB accredited business seal

    • Vizio

      800 Stevens Port Dr Dakota Dunes, SD 57049-5005

    • Vizio

      800 Steven Port Dr Dakota Dunes, SD 57049

    • Vizio

      175 West Jackson Blvd. Suite 1700 Chicago, IL 60604-2816

    Customer Review Ratings

    1.08

    Average of 129 Customer Reviews

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    Review Details

    • Stephanie M

      Date: 07/01/2025

      If I could leave a 0 I would. Worst place ever. Manager states he dont care about his customers. ***** had a year manufacture warranty. Contacted them within the year of tv cutting off it self, then tv wouldnt cut on then finally gave out. Tv was put up away so it didnt get damaged , customer service stated they send a new one but bc I dont know where the tv was at at the time of calling I called back a few days later and told them where it was located and where they can pick it up. Sent photos and videos that they asked for. Stated someone would call me never heard anything. Got a email stating replacement would be sent out. Time got ahead of me and I just recently contacted to see where the replacement was and they told me they had cancelled my warranty same day I contacted about replacement ,no explanation. No email or call saying it was cancelled. Manager wanted to offer a 100 bucks. Told him he lost his mind. That 100 aint nothing for a brand new 65in tv. Worst customer service . Product is not worth the buy. Manager and agents are very bias.

    • Adrienne G

      Date: 06/28/2025

      I just recently purchased a 5.1 soundbar. I connected and downloaded the app. Sound will not work on TV, but will work via Bluetooth thru my phone. I chatted with support and no resolution. Today I called support and still no resolution. I will not recommend Vizio to anyone not even my enemies.

    • Geof D

      Date: 06/18/2025

      DON'T BUY VIZIO! Bought a Vizio ******** about and it recently began having issues, shutting off randomly on it's own. Assuming this was just "end of life" I bought a new Vizio. Upon setting it up, there was a delay of several seconds between pushing a button on the remote and seeing the action on the TV. Then it began buffering often and freezing live streams, or dropping out of the app that was running. Called Vizio several times and went through troubleshooting steps which would fix the problem for a few days, although the remote delay remained. Finally convinced them to send a replacment and that has the same and other issues! When I requested a refund, they state that their policy is 3 replacements before they will refund.I spoke with 2 professional installers to see if my issues are unique. Both stated they stopped using Vizio due to similar and other issues. DON'T BUY VIZIO!

    • Quaniecee P

      Date: 06/01/2025

      I purchased a TV November 23 and 3 months of having the television it started to have lines going across and blanking on and off. I contacted tech support March 24 about the issue while the TV was in warranty. They requested that I send photos which I did and stated they would replace and be in contact. I havent heard anything from them since that complaint so TV still have the issue I called again asking about what happened to the replacement now they say its out of warranty and want to offer $100 rebate for a new TV I would have to purchase I told the lady ****** she out her mind why would I buy another TV from you guys if this one gave issues 3 months of having it

    • Nick J

      Date: 05/29/2025

      The customer service *** wouldn't look at the video evidence i took of my issue. I posted it to reddit and they just say "Go to our customer support". I would have sent a video via SMS but they literally never responded to my text even though their website says they do.Absolutely awful business. Never again!

    • Kim R

      Date: 04/08/2025

      Purchased tv new on 4-1-25 and remote does not work. Talked to customer support several times and was totally given the run around. I would never buy this brand again. DO NOT BUY.

    • Jo B

      Date: 04/01/2025

      Worst tv ever. Constantly disconnects from wifi, remote lags or doesn't respond. **************** is even worse. This company should not be allowed to continue making horrible televisions

    • Hannah J

      Date: 02/08/2025

      We had a tv for 32 days before it stopped working. We called and they told us we would receive a refund in 10 days. Its been a month and they have told us three different timeframes. Whenever the promised day arrives, we call and they give an excuse as to why we didnt receive it. We asked to speak to a supervisor multiple times and were hung up on or told there wasnt one available. They tell someone will call us and they never do. We just want our money back.

    • Rosylon P

      Date: 10/22/2024

      I think this company is hustling the consumers. I purchased a Vizio 40 inch tv from *******. I started to have issues with the tv within 3 months of purchase. I bought the extended warranty but because it was still under manufacturer warranty I contacted Vizio. Upon contacting Vizio because the tv was giving my 85 year old sister problems i told Vizio. we went out and got her another tv for her and wanted to return the tv. I was informed by Eicko my only option was to get a replacement unit. Which was not an option for us since had to go out and buy another tv. As the consumer I have a right to receive my money back if I have my receipt and the unit is still under warranty. You buy a new TV if something goes wrong with it you're forced to get a refurbished tv because it's not new although that's what they tell you at vizio.

    • Candice M

      Date: 10/12/2024

      Product not what it used to be. Purchased a Vizio tv 6 months ago and the tv just stopped powering on. I called the company and they troubleshooting and still nothing. The only solution with the warranty is for the company to send me out the same tv but a used version which will take 7 business days. Not sure why the company will not issue a refund instead of sending out another used tv. Whos the say this one wont have the same issue. How many *** will they send before just fixing the problem and issue a refund. Will NEVER purchase another VIZIO!

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