Complaints
This profile includes complaints for Vizio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 323 total complaints in the last 3 years.
- 89 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was forced to pay $100 to activate a new Vizio tv. They identified themselves as Vizio Tech Support. During setup the process did not work and a phone number for tech support was displayed. I called and they answered as Vizio Tech Support. I was told payment was required or tv will never work. I provided card info and was charged $100. The tv was them activated and is working. I fell for their scam. I Would like a refund.
Business Response
Date: 03/25/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint, VIZIO has contacted this customer and both parties are aware that this was a scam not associated with VIZIO in any way. The customer is working with their financial institution on a resolution for the issue. A copy of VIZIOs warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, Inc.Initial Complaint
Date:03/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Vizio tv on 3/13/25 from *******. During setup a message appeared on the screen to call a number to activate the TV. When I did. I was told the only way to clear the screen was set up an account and pay a one time fee of *****. I told him that I was never told about any one time fee. I would not have purchased it if I had known it. He said the only way to activate the TV was to set up an account and pay the fee. So I paid the $***** fee. Wound up returning the TV. Called Vizio for a refund of the ***** fee. They said they knew nothing about it. The number I called to start this process was on their setup screen. What gives? Very unhappy!!!! They need to get their act together,Business Response
Date: 03/19/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that the customer contacted a different company and was charged for setup. This was not done by VIZIO. VIZIO recommended the customer contact their finical institution. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:03/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against Vizio regarding a defective 65-inch ***************************** (model PQX) that I purchased from ******. The date of the transaction was November 28, 2022, and the amount paid was $1,100. From the moment I first set up the TV, it exhibited the following problems:- Stuttering and *************** frequently freezes or lags during normal use, making it nearly impossible to watch programming without interruptions.- Random Crashing and Power Cycling: It has repeatedly turned off and on without warning, with the Vizio logo flashing on the screen. On multiple occasions, I have had to manually unplug the TV from the power source just to restart it.- ************** Failure: The TV has now reached a point where it does not turn on at allthere is no standby light or any indicator that it is receiving power.These ongoing issues persist despite careful handling and normal use on my part. I initially chose to keep the TV, as it was already mounted on my wall and I would have incurred additional costs (another $200) to remove it and mount a replacement. However, it has now become entirely inoperable.I have contacted Vizio multiple times regarding this matter, as the TV is still under warranty. Unfortunately, their customer service has been unhelpful, resulting in numerous back-and-forth communications with no satisfactory resolution. At this point, given the severity and persistence of the products defects, I am requesting either:A replacement TV at no cost to me, or A full refund for the purchase price, including any applicable mounting or labor costs I have already incurred due to Vizios defective product.Vizio should stand by the quality of its products and honor its warranty obligations.Business Response
Date: 03/19/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against Vizio regarding a defective 65-inch ***************************** (model PQX) that I purchased from ******. From the moment I first set up the TV, it exhibited the following problems:Stuttering and *************** frequently freezes or lags during normal use, making it nearly impossible to watch programming without interruptions.Random Crashing and Power Cycling: It has repeatedly turned off and on without warning, with the Vizio logo flashing on the screen. On multiple occasions, I have had to manually unplug the TV from the power source just to restart it.Complete Power Failure: The TV has now reached a point where it does not turn on at allthere is no standby light or any indicator that it is receiving power.These ongoing issues persist despite careful handling and normal use on my part. I initially chose to keep the TV, as it was already mounted on my wall and I would have incurred additional costs (another $200) to remove it and mount a replacement. However, it has now become entirely inoperable.I have contacted Vizio multiple times regarding this matter, as the TV is still under warranty. Unfortunately, their customer service has been unhelpful, resulting in numerous back-and-forth communications with no satisfactory resolution. At this point, given the severity and persistence of the products defects, I am requesting either:A replacement TV at no cost to me, or A full refund for the purchase price, including any applicable mounting or labor costs I have already incurred due to Vizios defective product.Vizio should stand by the quality of its products and honor its warranty obligations. The date of the transaction was November 28, 2022, and the amount paid was $1,100.Business Response
Date: 03/19/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:03/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Spoke to the representative on the phone a few days ago and they had confirmed they will look into the issue and did mention an option of a rebate and was told they would reach out to me at some point in the future. I am satisfied with the communication on behalf of the representative so far but we have yet to discuss further details so will need to keep this open until then.Business Response
Date: 03/20/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has been out of warranty for two years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO TV. The customer considering this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO******Business Response
Date: 03/29/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has been out of warranty for two years. A copy of VIZIOs warranty can be viewed online at ****************************************************; The VIZIO representative offered a rebate towards the purchase of a new VIZIO TV. The customer has accepted this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO******Customer Answer
Date: 04/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ********
Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or around 2/18/25, I contacted Vizio about my cable channels not working. The technician walked me through a process to try and download the cable channels without success. I was told by the tech that it was probably a problem with my local cable company. I did as they instructed and contacted my cable company who came out on 2/19 and quickly tested to find that the cable was operating properly. I contacted Vizio again. We went through the same process of downloading the cable channels again without success. I was told the issue would be escalated to a more advanced technician. That technician called me a few days later and immediately informed me that this is a known issue with a glitch in a recent Vizio update and will be resolved once the new update is released. It was resolved approximately a week later. I am being billed by my cable company for $79.95 for them to come out and test the cable when it was a Vizio update issue from the beginning. I would like for Vizio to reimburse me my out of pocket expense for an unnecessary cable service call.Business Response
Date: 03/19/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:03/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* Traverse
Business Response
Date: 03/10/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that these charges were not from VIZIO. VIZIO has contacted this customer and inform them that these charges were not from VIZIO and is currently working with the customer.
At ************************ quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I BOUGHT A VIZIO TV A MONTH AGO AND HAVE HAD NOTHING BUT PROBLEMS. VIZIO HAS BEEN NO HELP AT ALL. ALL I ASKED FOR WAS A REPLACEMENT TV.Business Response
Date: 03/10/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ***Initial Complaint
Date:03/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Vizio tv on the paper it says it comes with the tv stand screws it did not come with the screws it is a 40 inch please can you mail me the screws? You have been giving me the run around even after taking a picture of the recirpt I dont appreciate it at all. The other part of the receipt is my food you dont need to see thatBusiness Response
Date: 03/06/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********.. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****
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