Complaints

This profile includes complaints for Vizio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vizio

  39 Tesla Irvine, CA 92618-4603

  
• 

  Vizio

  175 West Jackson Blvd. Suite 1700 Chicago, IL 60604-2816

• 

  Vizio

  800 Stevens Port Dr Dakota Dunes, SD 57049-5005

• 

  Vizio

  800 Steven Port Dr Dakota Dunes, SD 57049

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a TV from *******. The VIZIO 65" Class 4K UHD LED ************ (New) V4K65M-0804 on February 19th and we had issues immediately. We contacted support and was told someone would come out. They never did. We called again and was told a part was ordered and someone would be out. Again nothing happened. We called a 3rd time and we're told a new TV was being shipped to us. We received a new TV on March 28th and here we go again. We called support and asked for a refund and was told no that my issue is related to the apps I use. My picture quality is like a ***** not an HD. I want to see clear pictures and the quality of the picture is not clear. The support is terrible and at this point another tv is not going to resolve the picture quality.

  

  Business Response

  Date: 04/07/2025

  Dear Better Business Bureau Representative:
  
  VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty.  VIZIO has contacted this customer and is working on a resolution with the customer.  A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
  
  At VIZIO,the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.  
  
  Sincerely,
  VIZIO, ****

  Customer Answer

  Date: 04/07/2025

  We had asked for a refund and when we spoke to **** at Vizio he made every excuse why the 2nd tv wasn't working properly from "the environment" to bad Internet. Vizio's resolution is to give us another tv. We were also told our warranty actually won't start when the 3rd tv comes but back to the first tv in February. If Vizio isn't going to refund us then we need a better resolution, which is give us our money back. We are dissatisfied with this TV and having a third one I don't see how that's going to resolve the issue we have.

   

  

  Business Response

  Date: 04/15/2025

  Dear Better Business Bureau Representative:
  
  VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty.  VIZIO has contacted this customer and is working on a resolution with the customer.  A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
  
  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.  
  
  Sincerely,
  VIZIO, ****

  Customer Answer

  Date: 04/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 43' Vizio TV on 02//11/25, and I submitted a claim on 03/27/25 through ******* protection plan/ ******** through the app and I sent an email to ******************************** Claim ************ was denied and I was redirected to contact the manufacturing warranty. I called ************ and spoke to Ro who said the damages are not covered. The screen to the TV is cracked and the leg is broken. I cannot s**** the other nail into the leg. Then I called Square Trade and *** only offered to refund the warranty and not a refund for the TV. Then I drove to ******* in ********** and the general manager would not let me return the TV because we did not buy it t that location. So I called the ******* i Temple and spoke to the manager who refused to make an override to return the TV and she redirected me to escalate my issue with the manufacturer. I am demanding that the manufacturer repair or replace the Vizio 43" TV.

  

  Business Response

  Date: 04/04/2025

  Dear Better Business Bureau Representative:
  
  VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIOs warranty.  A copy of VIZIOs warranty can be viewed online at ****************************************************; In the interest of providing customer satisfaction ******************** has offered the customer a rebate off a new ******************** product. The customer refused the offer.  This is the only offer VIZIO is able to make at this time.
  
  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.  
  
  Sincerely,
  
  VIZIO, ****

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased New Vizio TV - During activation process pop up on new tv indicated I needed to contact customer support and provided a phone number - This number took me to a hacker that was seeking payment for a Vizio online account - There were no warnings of this scam on the TV - After determining this was a scam, I found numerous reports online about *************** Scam"

  

  Business Response

  Date: 03/30/2025

  Dear Better Business Bureau Representative:
  
  VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint ***orted to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that the customer contacted a different company and was charged for setup. This was not done by VIZIO. The customer contacted their financial institution. The VIZIO *** also escalated this case to an engineering department. VIZIO considers this matter closed.
  
  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.  
  
  Sincerely,
  VIZIO, ****

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VIZIO models V505-H9 and D43f-J04 TV was working fine before the last update.After the TV updated and restarted the categories are now crammed up on the side of the channel guide (Before you could hold the OK button and they would pop up)EVERY TIME I type a channel on Watchfree+ It will sometimes go to the correct channel and sometimes not. If it doesn't, I have to hit the BACK button a few times to get it to go to the correct channel.When I finally get the channel I want and watch it for a while I hit the BACK button and it will go to a totally different channel than it was previously on.Once again this has been going on since the last update and I want my TV back to how it was before the last update.- Why is the Watchfree interface NOW cluttered?- Why does the BACK button constantly take me to the wrong channel?- I have tried updating, unplugging, restarting all of that.I will NEVER buy another VIZIO product again. This is pathetic.They say they take these matters seriously but that is a LIE because with EVERY update it gets worse.

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau Representative:
  
  VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer.  ******************** has been unable to reach the customer regarding this matter.  
  
  Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer.  At ********************, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.   
  
  Sincerely,
  VIZIO, Inc.
  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was forced to pay $100 to activate a new Vizio tv. They identified themselves as Vizio Tech Support. During setup the process did not work and a phone number for tech support was displayed. I called and they answered as Vizio Tech Support. I was told payment was required or tv will never work. I provided card info and was charged $100. The tv was them activated and is working. I fell for their scam. I Would like a refund.

  

  Business Response

  Date: 03/25/2025

  Dear Better Business Bureau Representative:
  
  VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint, VIZIO has contacted this customer and both parties are aware that this was a scam not associated with VIZIO in any way. The customer is working with their financial institution on a resolution for the issue.  A copy of VIZIOs warranty can be viewed online at **********************************************. VIZIO considers this matter closed. 
  
  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.   
  
  Sincerely,
  VIZIO, Inc.
  
  

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Vizio tv on 3/13/25 from *******. During setup a message appeared on the screen to call a number to activate the TV. When I did. I was told the only way to clear the screen was set up an account and pay a one time fee of *****. I told him that I was never told about any one time fee. I would not have purchased it if I had known it. He said the only way to activate the TV was to set up an account and pay the fee. So I paid the $***** fee. Wound up returning the TV. Called Vizio for a refund of the ***** fee. They said they knew nothing about it. The number I called to start this process was on their setup screen. What gives? Very unhappy!!!! They need to get their act together,

  

  Business Response

  Date: 03/19/2025

  Dear Better Business Bureau Representative:
  
  VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that the customer contacted a different company and was charged for setup. This was not done by VIZIO. VIZIO recommended the customer contact their finical institution. VIZIO considers this matter closed.
  
  At VIZIO,the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.  
  
  Sincerely,
  VIZIO, ****

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Vizio regarding a defective 65-inch ***************************** (model PQX) that I purchased from ******. The date of the transaction was November 28, 2022, and the amount paid was $1,100. From the moment I first set up the TV, it exhibited the following problems:- Stuttering and *************** frequently freezes or lags during normal use, making it nearly impossible to watch programming without interruptions.- Random Crashing and Power Cycling: It has repeatedly turned off and on without warning, with the Vizio logo flashing on the screen. On multiple occasions, I have had to manually unplug the TV from the power source just to restart it.- ************** Failure: The TV has now reached a point where it does not turn on at allthere is no standby light or any indicator that it is receiving power.These ongoing issues persist despite careful handling and normal use on my part. I initially chose to keep the TV, as it was already mounted on my wall and I would have incurred additional costs (another $200) to remove it and mount a replacement. However, it has now become entirely inoperable.I have contacted Vizio multiple times regarding this matter, as the TV is still under warranty. Unfortunately, their customer service has been unhelpful, resulting in numerous back-and-forth communications with no satisfactory resolution. At this point, given the severity and persistence of the products defects, I am requesting either:A replacement TV at no cost to me, or A full refund for the purchase price, including any applicable mounting or labor costs I have already incurred due to Vizios defective product.Vizio should stand by the quality of its products and honor its warranty obligations.

  

  Business Response

  Date: 03/19/2025

  Dear Better Business Bureau Representative:
  
  VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty.  VIZIO has contacted this customer and is working on a resolution with the customer.  A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
  
  At VIZIO,the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.  
  
  Sincerely,
  VIZIO, ****

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Vizio regarding a defective 65-inch ***************************** (model PQX) that I purchased from ******. From the moment I first set up the TV, it exhibited the following problems:Stuttering and *************** frequently freezes or lags during normal use, making it nearly impossible to watch programming without interruptions.Random Crashing and Power Cycling: It has repeatedly turned off and on without warning, with the Vizio logo flashing on the screen. On multiple occasions, I have had to manually unplug the TV from the power source just to restart it.Complete Power Failure: The TV has now reached a point where it does not turn on at allthere is no standby light or any indicator that it is receiving power.These ongoing issues persist despite careful handling and normal use on my part. I initially chose to keep the TV, as it was already mounted on my wall and I would have incurred additional costs (another $200) to remove it and mount a replacement. However, it has now become entirely inoperable.I have contacted Vizio multiple times regarding this matter, as the TV is still under warranty. Unfortunately, their customer service has been unhelpful, resulting in numerous back-and-forth communications with no satisfactory resolution. At this point, given the severity and persistence of the products defects, I am requesting either:A replacement TV at no cost to me, or A full refund for the purchase price, including any applicable mounting or labor costs I have already incurred due to Vizios defective product.Vizio should stand by the quality of its products and honor its warranty obligations. The date of the transaction was November 28, 2022, and the amount paid was $1,100.

  

  Business Response

  Date: 03/19/2025

  Dear Better Business Bureau Representative:
  
  VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty.  VIZIO has contacted this customer and is working on a resolution with the customer.  A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
  
  At VIZIO,the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.  
  
  Sincerely,
  VIZIO, ****

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern regarding my Vizio OLED55-H1 television, which has developed a severe screen issue. The screen has gone black, displaying only vertical lines. This issue occurred without any physical damage or mishandling. The TV has been securely mounted on the wall since its purchase and has been used under normal conditions.Given that this problem appears to be a manufacturing defect, I would like to request a resolution as soon as possible. Please advise on the steps necessary to resolve this matter, whether it be a repair, replacement, or other solutions covered under warranty or service policies.I would appreciate a prompt response, as this issue has rendered my TV unusable. Please let me know if any additional details or documentation are required to proceed.Thank you for your time and assistance.

  

  Business Response

  Date: 03/20/2025

  Dear Better Business Bureau Representative:
  
  VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has been out of warranty for two years. A copy of VIZIOs warranty can be viewed online at **********************************************.  The VIZIO representative offered a rebate towards the purchase of a new VIZIO TV. The customer considering this offer. ******************** considers this matter closed.  
  
  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.  
  
  Sincerely,
  
  VIZIO******

  Customer Answer

  Date: 03/20/2025

  Spoke to the representative on the phone a few days ago and they had confirmed they will look into the issue and did mention an option of a rebate and was told they would reach out to me at some point in the future. I am satisfied with the communication on behalf of the representative so far but we have yet to discuss further details so will need to keep this open until then. 

  

  Business Response

  Date: 03/29/2025

  Dear Better Business Bureau Representative:
  
  VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has been out of warranty for two years. A copy of VIZIOs warranty can be viewed online at ****************************************************; The VIZIO representative offered a rebate towards the purchase of a new VIZIO TV. The customer has accepted this offer. ******************** considers this matter closed.  
  
  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.  
  
  Sincerely,
  
  VIZIO******

  Customer Answer

  Date: 04/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 2/18/25, I contacted Vizio about my cable channels not working. The technician walked me through a process to try and download the cable channels without success. I was told by the tech that it was probably a problem with my local cable company. I did as they instructed and contacted my cable company who came out on 2/19 and quickly tested to find that the cable was operating properly. I contacted Vizio again. We went through the same process of downloading the cable channels again without success. I was told the issue would be escalated to a more advanced technician. That technician called me a few days later and immediately informed me that this is a known issue with a glitch in a recent Vizio update and will be resolved once the new update is released. It was resolved approximately a week later. I am being billed by my cable company for $79.95 for them to come out and test the cable when it was a Vizio update issue from the beginning. I would like for Vizio to reimburse me my out of pocket expense for an unnecessary cable service call.

  

  Business Response

  Date: 03/19/2025

  Dear Better Business Bureau Representative:
  
  VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty.  VIZIO has contacted this customer and is working on a resolution with the customer.  A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
  
  At VIZIO,the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.  
  
  Sincerely,
  VIZIO, ****