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Business Profile

Auto Manufacturers

Kia America Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kia America Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 2,034 total complaints in the last 3 years.
    • 1,161 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my car into Capital *** for a recall regarding the ********* and a fuse that needed to be upgraded. Once the work was done I brought my car home the very next day it went into limp mode. I had a towed back they told me it was not connected to the recall. They want to charge me $2,300 plus the diagnostics fee of $299. They told me it was the *** unit and then it needed to be replaced. I was actually told by a professional mechanic that works for another manufacturer, I was informed that there were several things that they could have done wrong to cause damage to the *** unit

      Business Response

      Date: 06/17/2025

      *** ******* America (KFA) has identified that this was routed to the incorrect company. Please follow up with the vehicle manufacturer *** Motors America (KMA) for any concerns related to the vehicle and safety recalls. *** can be contacted by phone at **************.

      Business Response

      Date: 06/24/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

       

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 2015 *** ****** that has an engine recall. I had to take it to the dealership multiple times for them to reset the knock sensor which is part of the recall. The engine finally seized up on me going down the highway. So I had it towed to the dealership. They replaced the engine it only lasted 3 months then the turbo went out so it had to be replaced then it would not hold oil I had to take it to the dealership multiple times for them to check the oil and they made me pay for a top engine clean which it was a new engine so it didnt need a top engine clean they already knew it was a issue so because it was not holding oil it was going through the catalytic converter and ruined it so I had to pay to get a new one after the second engine was in installed. So we are on the second new engine within 8 months. I sent in my receipts for the towing, the rental cars, catalytic converter and top engine clean. They denied my claim saying no qualifying repair. They said they sent me a letter which I never got the only way I found out it was denied is because I called to get an update on my claim. By that time my time limit to respond had expired. I have everything I need to prove my case. I dont think *** should be able to deny it all this is due to a problem with their engine it has nothing to do with me. It would be different if it was something I did to cause all this mess. Just so frustrating.

      Business Response

      Date: 06/14/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a *** that had its engine replaced due to the settlement of a class action lawsuit; the dealer service department, *** of **********, that replaced the engine failed to perform a requested service campaign that would have activated an extended warranty on the ****** a result of this lack of warranty coverage, when the car developed a Knock Sensor issue that disabled the car, and the warranty was NOT active, we had to pay for a car rental, so that my brother, for whom I purchased this car to use, could get to ******* took more than a month to get *** to agree that the car should have been covered under the extended ************ accepted responsibility for the failure to perform and repaired the car, at *****************, UNDER WARRANTY, and we are seeking reimbursement for the $3,679.71 that were the car rental ********'s basis for denial of paying the rental fees under the settlement are that certain descriptive terms that could have been used to describe the failed engine, that WAS REPLACED UNDER THE ***** ACTION SETTLEMENT, were not used.

      Business Response

      Date: 06/19/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 06/19/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, I did call the number provided and submit additional documentation, however I was told that a resolution would still take ***** days.

      Given the time and effort I have put into this I find it partially satisfactory, however proof is in the performance, not the promise thereof, so I reserve my right to keep this complaint open until there is an actual resolution.


      Regards,

      ***** *********

       


    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2022 *** Selto's for my daughter, It has shutdown while driving 5 times on her and 1 time on ****** of the times she was driving on the highway and it completely turned off. She doesn't feel safe or want to drive the car anymore, I completely ************* has been at the dealership which I need to pick it up because they can't find anything wrong with the vehicle.

      Business Response

      Date: 06/24/2025

      Hello, 

      Thank you for your inquiry. We have located your case, 25269559, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at 1-800-333-4542(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon purchasing my car, the dealer advised my due date and that I could change it by calling **** I called *********** who advised to make my first payment then call back to change it. I called in April, was told to call in May. I called in May and was told to call in June. I called 6/6/25 and the *** confirmed that my request to change from the 9th to the 20th was successful. As of today, it is not showing processed and shows my payment as "late." **************** today advised they cannot change it due to a request already being made. I was told by a supervisor that not one person in *********** has the ability to help me and that I'm "stuck." She also mentioned a request was made in May; yes a request was made to change it to the 20th yet that was NEVER done. I am beyond frustrated as I know that process wise this CAN be completed. The call center can only do so much, that I fully understand. There is a HUGE lack of communication with my simple request. Change my due date to the 20th! That's all I'm asking.

      Business Response

      Date: 06/14/2025

      Hello, 

      Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 2013 ********** which I have been the sole owner of, purchased in 2012. I have maintained my car with ***** mile oil changes and all other maintenance. Currently the car has ******* and the Engine knocking issue occurred and threw a P1326 Code. I took it to ***** ****** *** (where I purchased it) and they did the compression test which my car failed. They said I am a candidate for a new engine under the *** extended engine warranty due to the class action law suite *** lost for this exact issue. *** corporate has denied my engine replacement due to lack of maintenance records. I did not keep my records of my oil changes as I did them all my self for the entire time I owned my car. However, according to the class action lawsuit if records are not available *** need so show exceptional neglect of the engine before denying a claim. ***** ****** let *** corporate know that there are NO signes of neglect at all, let alone exceptional neglect. They even send pictures to *** corporate, but *** has still denied an engine replacement. This is clearly an issue with ***'s bad design of this engine and it should be replaced under the extended warranty *** corporate is essentially tell me to to go fly a kite. I have read so many issues of other customers who also have been denied, even some who have maintenance records. It is very heart breaking to take care of a car so well for so long to have a proven manufactures defect cause the end of your car only to have them not take responsibility for it...even after a class action law suite was been settled for them to do so. I am at a loss and would love some support on getting my engine replaced. Thank you.

      Business Response

      Date: 06/14/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

       

      Customer Answer

      Date: 06/16/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** ********

       

    • Initial Complaint

      Date:06/07/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my 2024 *** ***** GT line new and have not even had my vehicle a year. After my *** service department approved fixing my sunroof that just shattered for no reason while riding down the road sounding like a gunshot, the *** Corporate Rep (*****) left a voice mail the next day saying they would not cover my vehicle and I would need to claim it on my insurance. I contacted *** service department in ************, ** and spoke to ***** and the General Manager who were unaware of this and stated they could not understand why *** would not be covering it under my warranty as this is a ventilation problem in ***s and that they currently had two other vehicles there with the same issue. It scared me so bad when my sunroof just blew up. I thought I had been shot almost wrecking my vehicle. I had to claim this on my automobile insurance paying a 1000 deductible and claim my rental vehicle on insurance as well so I had transportation for work. *** needs to back up their vehicles and warranties. I expect reimbursement in full of all damages and out of pocket expenses. I am appalled that this is no fault of my own and the lack of care or concern in resolving the issue or covering repairs of a brand new *** vehicle that their own service department says is a manufacturer defect caused by a ventilation concern.

      Business Response

      Date: 06/09/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 2025-December 2025 My account was charged off.I was told the account would not be charged off if the account was paid.i sold the car to ********the account was paid in full.the account was still charged off.even though *** finance got paid in full.

      Business Response

      Date: 06/09/2025

      Hello, 

      Thank you for your inquiry. Kia America is a separate entity from Kia Finance America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia Finance America Customer Care team so they can follow-up with you. You may also contact Kia Finance America directly by phone at 866-331-5632 for any financial inquiries or concerns regarding your loan or lease.

       

      Customer Answer

      Date: 06/11/2025

      The kia brand as a compay should be held responsible.All kia companies fall under the kia brand.the kia image is was you put out to consumers.

      Business Response

      Date: 06/14/2025

      Hello,

      Thank you for your inquiry. Kia America is a separate entity from Kia Finance America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia Finance America Customer Care team so they can follow-up with you. You may also contact Kia Finance America directly by phone at 866-331-5632 for any financial inquiries or concerns regarding your loan or lease.

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against *** Consumer Affairs regarding the poor handling of my buyback request and the lack of communication and resolution regarding ongoing issues with my 2021 *** ***** GT.On May 13, 2025, I initiated a case with ******************** through *** ******** requesting a vehicle buyback due to serious and repeated issues with my transmission. After submitting all necessary information, I was told that my case would be reviewed. However, I later found out that my case was never properly escalated or handled. I had to resubmit all of my information, and I was reassured that the case would be processed correctly this time.Despite that, I have not received any updates or follow-up communication. When I called again, I was asked if I was calling about a 2017 *** ***** which is not my vehicle. It was at that point we discovered *** had the wrong vehicle information attached to my case, which further delayed the ********** of today, June 5, 2025, I still have not received any meaningful updates or resolution regarding my case. Meanwhile, the dealership (******** ***** ***) has directed me back to ********************, claiming that all of the ongoing issues must be addressed by *** directly.This situation has caused me significant frustration and inconvenience. I believe that ******************** has not acted in good faith, and this lack of communication and accuracy in handling my case is unacceptable. I am requesting an immediate review and escalation of my case, along with a written response outlining the steps being taken to resolve this matter.

      Business Response

      Date: 06/19/2025

      Hello,

      Thank you for your inquiry. We have located your case, 25193362, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at 1-800-333-4542(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a brand new 2021 ***************** year they paint started bubbling and peeling. It is continuing all over the car. *** won't fix it.....*** says not under warranty.This started before they say warranty ran out.I have seen several *** cars doing the same. All same make and model as mine...

      Business Response

      Date: 06/19/2025

      Hello, 

      Thank you for your inquiry. We have located your case, 16834384, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at 1-800-333-4542(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

       

    Kia America Inc is NOT a BBB Accredited Business.

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