Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia

  P.O. Box 55000 Dpt. 193901 Detroit, MI 48255

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

• 

  Kia America Inc

  3161 Michelson Dr #1900 Irvine, CA 92612

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car in 2023 at ************* and had my share of obstacles. Fast forward to the end of 2024 where one of the trim pieces around my passenger window comes off. I take the car to ******* *** of ************ to get all of my recalls fixed. Due to there being a character limit, I have to save the rest for when the company contacts me. But to put it simply, my issue isnt with the technician or the other individuals who helped, its with the manager. Saying things like you dont know what youre talking about, theres no one higher than me, and you cant tell me how to do my job was condescending and unnecessary. Despite his argument, my point still stands - in order to maintain the companys integrity, a conversation should have been had with the customer prior to doing any work if the quality of the work could not be guaranteed. Especially considering the problem was caused due to a recall and the poor quality control of *** and not any fault of my own. Upon leaving, the manager also emphasized that he would be reaching out to *** to let them know whats going on. I hope he does. I also hope that *** provides him with training and resources to assist him with learning how to treat customers. Even with the trouble I had purchasing this 60k car, the recalls, and waiting months to get recalls fixed, this has by far been the worse experience. I am the previous owner of a 2021 Sorento and I happily upgraded to the more expensive telluride to accommodate my growing family, I was even considering upgrading again to the EV9. But needless to say, *** will no longer be getting my business and I vow to spread awareness to help others avoid the inevitable chaos that comes with patronizing this business.

  Business Response

  Date: 02/27/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 03/01/2025

  I have yet to be contacted by a representative, and the last time I was told that someone would reach out it took them a year. Someone needs to contact me as soon as possible.

  Business Response

  Date: 03/04/2025

  Hello, 
  
  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received 1 year of KIA ******* when purchased and couldn't see the issue until my trial was up. *** is requiring a subscription to use basic features, they have now programmed climate to reset to 72 degrees (68 with A/C left on), defrost turns off and fan blower goes to low when the vehicle is shut off. ONLY if you pay the monthly subscription can you start your vehicle with heat the next time remotely. You can no longer turn the heat up before you get out so that your next remote start from the key fob is melting the ice**Confronted the dealership about the issue. I was told by a finance manager This isnt on us, this is ***. Also asked Is there any way to resolve this issue without me paying more money? and I was told NO. A sales representative reached out after I confronted the dealership to try and mitigate the situation, he agreed with my concern of morality.I can see charging money for GPS location, OnStar, ******** or even to have my heated steering wheel and heated seat start with my vehicle but not something that's been a basic feature since 1939. The first vehicle to introduce a form of climate control, considered to be the "Weather Eye" system, was the ****, which included a thermostat to regulate temperature, marking the first truly automatic temperature control system in a car; followed by the first fully automatic climate control system by ******** in 1964, called "Comfort Control". These systems are very rudimentary to today's standards but revolutionary for its time and they didn't charge a monthly fee to use.Ive approached the dealer, stated the issue, provided a solution and was pointed to the door. They are giving away FREE 3-year plans to *** ******* when you purchase a 2025, clearly, Im not the only one who has complained. The app doesnt even work half the time!!**This should be illegal, brand-new vehicle paid in full just to get put on a monthly plan to use basic features that *** has chosen to micromanage for financial gain.

  Business Response

  Date: 02/25/2025

  Thank you for your inquiry. We have located your case, ********, and will notify the management team requesting they follow-up with you regarding your concern. Alternatively,if you would like to contact us at your convenience, you may request a supervisor directly from a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2015 *** ****** that has an engine oil leak that has progressively gotten worse. The entire underside of the car has been full of oil dripping, having to add oil periodically to the engine. It came to my attention that *** issued a recall for the oil pressure switch which they offered to diagnose and repair free of charge. I brought my vehicle to King *** of *************** on September 16th to have the diagnosis done and it was determined that the oil pressure switch was at fault and they ordered the part and made a appointment to have the repair done. I picked up the car after they stated that the car was ready and it still had oil under it . After I drove it home I opened the hood and it seemed as if the engine bay was untouched. I was concerned that they didn't even do the repair. I decided before taking it back to get it confirmed by my local mechanic. I brought it to him and he confirmed my suspicions and added that even if they did the repair it's possible the technician did a faulty repair or that the part failed and so they need to repair it again. I brought it back to *** of ****** to rediagnose and the service advisor **** said the vehicle is still leaking but not associated with the repair. I asked how they determine this as I knew they did not disassemble anything to which he replied that they checked some gaskets that were replaced and they were fine. I informed him that the gaskets he was talking about are not accessible without removing the intake manifold which they obviously did not do so he said I should speak with service manager, *****. When I asked him the same question he said that they used a camera to inspect it. I told him that I don't appreciate being told different stories and that additionally even if they did the repair they should have cleaned the vehicle of all the oil. He replied that he can't address that issue now and that replacing the sensor another time will 100% not solve it. *** customer relations was no help.

  Business Response

  Date: 02/25/2025

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 02/25/2025

  I have already spoken to customer relations at *** and they told me ( after speaking to 3 different customer service staff and their supervisor ) that they cannot help me any further and that If I would like I should notify BBB as I have done to file a complaint. They need to authorize another diagnostic and repair at a different dealership for the recall they have issued. I have no interest in wasting time on the phone with incompetent customer service staff that don't know what it says in their own bulletins!

  Business Response

  Date: 02/28/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 03/11/2025

  I was contacted by voicemail and email by *** and I replied with the following response:

  After unsuccessful repeated attempts at getting my vehicle repaired properly by *** as the original warranty extension repair on the fuel pressure sensor did not resolve my oil leak, I had no choice but to have my local mechanic replace the sensor at my expense. He noted that the entire engine valley was still saturated with oil- fresh and old- and cleaned it up properly and installed a new sensor. He sent me a picture to see for myself. 

  I told *** that I was obviously quite upset that my suspicions were well founded and proven that the workmanship at this dealership was to blame and that *** needs to resolve this with me. The response I received via email and voicemail was that I can contact them if I would like but that my complaint has been noted and that It will be included in the audit done periodically of the dealership service center. There was no offer of resolution with me to compensate me or even apologize for my very dishonest experience with ***. This is obviously not a resolution I would accept.

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled thinking that l was purchasing my 2024 *** EV6 and did not realize it was a Lease until later that night when l went home to go over the contract and the very next morning l went back to the dealership to talk with *** the Manager for, Dieauka ******* at ********** of Auburn on 8/19/2024 and told her l thought l signed a Lease and explained that first of all I usually drive about 13,000-15,000 miles per year due to l am a Caregiver and most of my job is driving to Doctors Appt and Grocery Shopping, Picking up prescriptions and other miscellaneous driving as necessary and l was told by everyone there that there was no way l could get out of the Lease even when l came back before it had been 24 hours since l had signed the paperwork and l immediately wrote to *** to protest this transaction and l never got a response back and l decided to call to get a payoff and the *** who answered the phone ask why was the vehicle $82,506.47 when it showed ********* and she also ask how did they qualify me off my gross income of $59,960 per year and l never provided any documentation on my income and they said to talk to the General Manager at Sunset of *** to see if they can make some adjustments and contact *** Consumer Affairs which l am doing again to see if l can get this contract adjusted especially when there are penalties for driving over ****** per year and the buyout is over ****** at the end of the 3 year lease plus 20 cent per mile that l have driven over ****** X 3yrs and everything Sunset *** said was a blatant lie just to force me to keep the vehicle as a Lease when they knew they set me up for disaster to be upside down in this vehicle and l will also forward this letter and the letter l wrote the next day which was on 8/19/2024 to ***************.

  Business Response

  Date: 02/25/2025

  Thank you for your inquiry. We have created a new case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** was in for Warranty work for almost one full year. Just a few days shy of one year! My *** lost thousands of dollars in depreciation over that one year. Kia America initially told me that they would pay some amount of Goodwill money for this problem, but they needed to wait until the work was finally completed. Now that the work is done, and the value of my *** greatly diminished, Kia America says they will NOT pay me any Goodwill money. Completely contradicting what they had told me. Warranty work should NOT take a YEAR to complete! I sold the *** for $2000 less than it was worth when I initially took it in for warranty work.

  Business Response

  Date: 02/25/2025

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 02/27/2025

  *** did leave me a voicemail.  I tired calling back.  I left them a voicemail.  Waiting for their response.  Please leave this case open for now.  Thank you.

  Business Response

  Date: 02/28/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 03/11/2025

  I have been in communication with **** I am still waiting on their response. Please keep this case open. Thank you. 

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2024 *** EV6 GT and on Monday 2/17 I went to get my baby's diaper bag from the car and noticed the key was not unlocking the car. I got the spare key and didn't work either. The car was unresponsive. I got in the car by opening with the key manually and it doesn't turn on and none of the switches work. The car was at 100% since I have a charger home and it had a full battery as of 2/15. Because its been cold I decided to plug in the car just in case and it doesn't even initiate charge. I put a roadside request at 2:30pm and two hours after no one showed up. Called and they said another hour for towing to get to me. I decided to take a leap of faith and request a jump start since after reading much online it may indicative of a dead 12v battery. Now another one+ hours to wait. When called to several dealerships and tried to speak to service department just to get more light on what could be possibly going on with the car, I got nasty responses like "we don't fix a car over the phone". ******** customer service and lack of empathy. The most bizarre situation especially because the safety recall regarding the 12v battery was addressed in January and we are talking about a car that is less than 1 year old. I was also involved in an accident which I haven't had in over 15+ years of driving when I was leaving my home and the car became unresponsive and slid into a neighbors car. There is definitely something faulty with this car and I am absolutely upset this is happening. I have never experienced such with any cars I had. And yes this is my first EV and I am giving it a shot but I feel extremely unsafe and is definitely a car that cannot be relied on plus horrible customer service. I need answers and solutions. This is unacceptable. I have an open ticket with customer service as well, #******** which I reported the way I was treated today and here I am waiting stranded at home with no means to go to work tomorrow.

  Business Response

  Date: 02/24/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday Oct 22nd Vehicle shut off on highway Thursday Oct 24th, 2024 (Vehicle towed to dealership)Dealership replied Monday the following week asking for proof of ownership We gave the ************************ information that same week Dealership asked for Bill of sale Nov 10th, we gave them all our records They asked for a bill of sale, we provided one Dec 4th They asked for another Bill of sale we sent on Dec 12th On JANUARY 5TH!! they said our car has been denied for no reason. I made a case with Kia America Claim #******** They said it was denied because I bought it from a junk yard. Vehicle purchase was made through private sale. Junk yards can NOIT sell cars!! After all this we replaced the engine, my brother did the ******** am now looking for compensation to get paid back for the repairs. This car should've been under warranty, but the dealership didn't want to deal with it anymore. We have owned many *** vehicles & sadly been through this exact issue before. This vehicle was owned by me free & clear; I sent proof of this, it was maintained on time (NO sludge or neglect) & to see *** not hold up to their warranty scares us into never purchasing a car from them again. I made a claim for reimbursement but still haven't heard anything. Absolutely terrible experience that has been going on for months!!!

  Business Response

  Date: 02/24/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2024 Kia ********* to Kia ******* dealership September 2024 to show them my window trim on both front windows was coming off. I was told there was a recall and I was on the list. I waited. Then I was told 1 trim was in and they were waiting on the other one. I reported my concerns to the corporate office. I received a call in January from *** corporate office telling me my parts are in and I could schedule an appointment. I schedule a appointment on February 7 for my window trim and navigation system which is now not working properly. I waited from 930 ***** and finally asked for transportation home. I called at 430 only to to be told my navigation system is still not repaired. I only found out about the window trim when I read it on the paperwork.

  Business Response

  Date: 02/24/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

   

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ******** ****** Case#******** and Case#******** and Case#******** First Complaint: I opened a complaint with *** after my brand new 2024 *** Sportage's 12-volt battery went completely dead, and the case was closed without a response. Case ******** opened Jan 25th History: If the car sits for more than 10 days, the battery drops to zero charge. Doors will not open I repeatedly charged and monitored it, and it loses 10-15% power a day. We bought the car in June 2024. For the first 5 months, I drove daily, so the issue wasn't noticeable. Since November 2024, the car has sat longer since I started working from home. Visit to Local Dealer (January 2025): Took the car to the local dealer where I purchased it. Was told it is normal for batteries to die in the winter. Explained that the car was in a heated garage, and they agreed to check for parasitic drain if I left it for the day. Before my ride arrived, they claimed they checked the charging system and the battery and found them fine. They refused to check for a parasitic drain. After I complained I was told the service manager would call me next week. Follow-Up: The manager called and stated that dead batteries are a common *** battery issue, and they have to start all new cars on the lot every 3-4 days to prevent dead battery issues. They said *** would not do anything about it. Second Complaint opened after 1st was closes without contacting me: Opened Case# ******** with *** ******** **** on Feb 14, 2025. *** closed this case without responding I opened a 3rd case 2/16 Was notified that I would be contacted in a few days. Two weeks later, my case was closed with no comment, contact, or notice. Complaint Summary: It is highly unacceptable that a brand-new car under warranty have its 12-volt battery die once a week. Request: I would like the parasitic battery drain issue resolved under warranty. Thank you for your attention to this matter.

  Business Response

  Date: 02/27/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All maintenance performed at authorized dealership Reported recall (oil pressure switch) to manufacturer in October 2023 via dealership when warning light appeared Repairs authorized May 2024 Vehicle never maintained oil level since repair Now engine is full of sludge Claim number ******** Vehicle been at dealers for assistance since October 2024 Waiting a goodwill results shall since December **************************************** the loo of vehicle issues since recall light came on in vehicle

  Business Response

  Date: 02/20/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 02/28/2025

  I sorry that I am responding late. I found response in my Spam I have received a called and was told my claim is denied due expired warranty I told representative that my claim was not warranty related but due the oil pressure switch recall that has a 15 years and ****** miles and my car is only 7 years and ****** miles and that all maintenance was performed at authorized *** dealer. The recall item repair was never completed correctly. The failed oil switch failed to control the pressure of my oil and caused my engine to build up with sludge after being maintained by the manufacturer dealer. The matter has not been resolved Please continue processing of my claim. Thank you

  Business Response

  Date: 03/04/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.