Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia

  P.O. Box 55000 Dpt. 193901 Detroit, MI 48255

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

• 

  Kia America Inc

  3161 Michelson Dr #1900 Irvine, CA 92612

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for service on a recall in October 2024 , *** dealership stated that the car was not safe to drive due to gas tank expanding, dealership kept the car putting us into a hertz rental , I have *** claims manager conversations though emails , there is a huge lack of communication between me and the *** corporate headquarters it is now February 2025 and I am still without a vehicle . Agreement for offer of buyout of the car has been signed and dated , this situation is still ongoing and has not been resolved, I am still having to pay car notes on a car that I do not have , *** the buyout company with *** has picked up my car from the dealership and *** can no longer provide me a rental car , claims manage with *** sent over offer the buyout and compensation settlement owned to me with wrong car information and incorrect settlement price I can not get ahold of him to speak over the phone when calling in the customer service agents say I have to go through him and put it notes and dont get me connected its been the same run around for four months the emails I send in takes days for response I need this resolve immediately,

  Business Response

  Date: 02/27/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY INSURANCE COMPANY PAID *** 21,000$. I ONLY OWED *** 9000$ AFTER THE CONTRACT. THEY TOOK THE WHOLE SETTLEMENT AND REFUSED TO GIVE ME MY PORTION SAYING PER THE LEASE AGREEMENT IT BELONGED TO THEM. THE LEASE AGREEMENT WAS OVER AND I WOULD LIKE THE MONEY THEY TOOK FROM **** HAD A FOUR YEAR LEASE TO PURCHASE AGREEMENT.

  Business Response

  Date: 02/27/2025

  Hello,

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

  Customer Answer

  Date: 02/27/2025

  I would just like for *** to give me my money back and take responsibility for their actions. They are a business and should treat their customers with respect. The Care team at *********** was very about the situation when I was trying to deal with this on my own. Even one manager. Please help me get this resolved and my money back.

  Business Response

  Date: 02/28/2025

  Hello,
  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

  Customer Answer

  Date: 03/10/2025

  Kia says they have given the complaint to the finance department but I believe they are still going around with me and refusing to give me what is rightfully mines.

   I am not asking for anything that is not mines. Please help me get my money back.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oil pressure sensor malfunction, not covered under warranty promised. This issue is a current issue with other models that they are saying is not covered under warranty

  Business Response

  Date: 02/27/2025

  Hello,

  Thank you for your inquiry. We have created your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 02/27/2025

  Kia states Im over ca emissions warranty due to mileage, not year of the vehicle this is a known issue within other owners there needs to be a recalled by *** corporate manufacturer *** needs to make the correct repairs and no charge to consumer 

  Business Response

  Date: 02/28/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2017 Kia ******** The engine went out. This was to be part of the extended warranty *** agreed to in the lawsuit. My *** needs a new engine. Was told by dealer it would be $15,000. The vin is: *****************. Numerous folks have had this same issue and it was brought up in a lawsuit.

  Business Response

  Date: 02/27/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 02/27/2025

  I have not been contacted by anyone.

  Business Response

  Date: 02/28/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/19/2024: My 2022 *** *** displayed several warnings relating to it's electrical drive system.01/20/2024: Brought to Geweke *** (*********, **), diagnosed as ICCU failure, in-warranty repair and subject of prior RECALL and service bulletins that had been performed.01/23/2024: Assigned *** Case # ******** for ICCU Part Order 01/23/2024 to Current 02/20/2025: NO *** on part order, repairs not performed, *** not providing loaner vehicle and failure to return my messages left with case workers assigned (*****, phone ************, and ***** ******, phone ************). Repeated calls to *** customer care *************) promise to escalate my concerns regarding no return calls and no update on loaner vehicle, but I have yet to be contacted. I need my vehicle repaired or a loaner vehicle to be provided until repair is complete.

  Business Response

  Date: 02/27/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 02/28/2025

  The response from *** is the same canned response I've been receiving. One day after the BBB complaint was received by ***, I was finally contacted by ***** ******, my "escalation" contact. However, my previous attempts to contact her, both email and voicemail went unanswered for an entire week until the BBB complaint was received. During her call to me, she simply re-stated the fact that the **** part is still on national backorder with no *** and would not do anything to provide a loaner vehicle. As a last resort, I requested a Lemon Law buyback of my vehicle. She advised what documents were needed and sent an email to me that I could reply to with the attached documents. The next day, I sent the documents and also asked why customers on the East coast waiting for the same part were receiving their orders after only a week or two wait time. After waiting a few days with no response, I re-sent the question but have yet to receive an reply. It seems that she is back to ignoring my messages. *** and it's representatives have failed to provide basic, reasonable responses to customers. This is unacceptable.

  Business Response

  Date: 03/04/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 03/12/2025

  The second "Business Response" is simply a copy-and-paste response. It is generic and could apply to every case submitted to ***. My "escalation" contact has misled me regarding the timing and processes involved for parts replacement as well as my requested Lemon Law action/buy back. It appears that *** is simply buying time to avoid responsibility for their inability to complete warranty repair for a widespread defect that should be a national recall. *** is also unwilling to provide a loaner vehicle for a customer who's vehicle has been inoperable for 2 months. 

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the original owner of a 2017 *** **** w/ an Nu 2.0-liter GDI engine with approximately ***** miles. During the second oil consumption test within 2 years, the dealer said it needs a new engine due to compression issue after the overnight soaking phase of the oil consumption test. I emailed the dealer all records of oil changes, which demonstrate no gaps per *** recommended oil change schedule. After the car sat at the dealer for approximately 3 weeks, I finally am told the engine replacement warranty was denied for "maintenance not up to *** *********** I ask the dealer to explain exactly what maintenance was not up to standard and they say it doesn't say and advise to contact *** customer service at **************. I call this ph# and open up a case (#********). Eventually, *** customer service says that the warrant work was denied for large gaps between oil changes. However, i provided mechanic invoices for all oil changes and there are no gaps. I ask for more details, and they say there are none. They advise me to call back the dealer. I call dealer and they also say they have no more detail, but speculate that *** corporate may have invalidated some of my records.

  Business Response

  Date: 02/27/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new 2025 ******************* SXP on September 26th, 2024 from All *********************** A few days later we noticed the camera button on the center console was not working. We took it into Temecula *** (closer to us) where they were unable to fix the issue or come up with a solution and would not call us back. We then took it back where we purchased it and have been there several times now and no one can resolve the issue. They tell us we have to bring the car in to open tech line case and every time we bring it in, nothing is resolved, the case gets closed and we have to start over. We have been doing this for months now and it's getting really frustrating on a brand new car! This is very frustrating. Calling anyone at the dealership is near impossible unless you physically go there. I have tried opening tickets with *** case number: ******** but it also takes weeks to get responses and all I get is "we will try to work with the dealership to get this resolved".Today we dropped off the car, and they said we have to go to the back of the line. ***, don't sell more cars if you can't support them. Open service centers, do remote service options (like Tesla).VIN: *****************

  Business Response

  Date: 02/27/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car in 2023 at ************* and had my share of obstacles. Fast forward to the end of 2024 where one of the trim pieces around my passenger window comes off. I take the car to ******* *** of ************ to get all of my recalls fixed. Due to there being a character limit, I have to save the rest for when the company contacts me. But to put it simply, my issue isnt with the technician or the other individuals who helped, its with the manager. Saying things like you dont know what youre talking about, theres no one higher than me, and you cant tell me how to do my job was condescending and unnecessary. Despite his argument, my point still stands - in order to maintain the companys integrity, a conversation should have been had with the customer prior to doing any work if the quality of the work could not be guaranteed. Especially considering the problem was caused due to a recall and the poor quality control of *** and not any fault of my own. Upon leaving, the manager also emphasized that he would be reaching out to *** to let them know whats going on. I hope he does. I also hope that *** provides him with training and resources to assist him with learning how to treat customers. Even with the trouble I had purchasing this 60k car, the recalls, and waiting months to get recalls fixed, this has by far been the worse experience. I am the previous owner of a 2021 Sorento and I happily upgraded to the more expensive telluride to accommodate my growing family, I was even considering upgrading again to the EV9. But needless to say, *** will no longer be getting my business and I vow to spread awareness to help others avoid the inevitable chaos that comes with patronizing this business.

  Business Response

  Date: 02/27/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 03/01/2025

  I have yet to be contacted by a representative, and the last time I was told that someone would reach out it took them a year. Someone needs to contact me as soon as possible.

  Business Response

  Date: 03/04/2025

  Hello, 
  
  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received 1 year of KIA ******* when purchased and couldn't see the issue until my trial was up. *** is requiring a subscription to use basic features, they have now programmed climate to reset to 72 degrees (68 with A/C left on), defrost turns off and fan blower goes to low when the vehicle is shut off. ONLY if you pay the monthly subscription can you start your vehicle with heat the next time remotely. You can no longer turn the heat up before you get out so that your next remote start from the key fob is melting the ice**Confronted the dealership about the issue. I was told by a finance manager This isnt on us, this is ***. Also asked Is there any way to resolve this issue without me paying more money? and I was told NO. A sales representative reached out after I confronted the dealership to try and mitigate the situation, he agreed with my concern of morality.I can see charging money for GPS location, OnStar, ******** or even to have my heated steering wheel and heated seat start with my vehicle but not something that's been a basic feature since 1939. The first vehicle to introduce a form of climate control, considered to be the "Weather Eye" system, was the ****, which included a thermostat to regulate temperature, marking the first truly automatic temperature control system in a car; followed by the first fully automatic climate control system by ******** in 1964, called "Comfort Control". These systems are very rudimentary to today's standards but revolutionary for its time and they didn't charge a monthly fee to use.Ive approached the dealer, stated the issue, provided a solution and was pointed to the door. They are giving away FREE 3-year plans to *** ******* when you purchase a 2025, clearly, Im not the only one who has complained. The app doesnt even work half the time!!**This should be illegal, brand-new vehicle paid in full just to get put on a monthly plan to use basic features that *** has chosen to micromanage for financial gain.

  Business Response

  Date: 02/25/2025

  Thank you for your inquiry. We have located your case, ********, and will notify the management team requesting they follow-up with you regarding your concern. Alternatively,if you would like to contact us at your convenience, you may request a supervisor directly from a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2015 *** ****** that has an engine oil leak that has progressively gotten worse. The entire underside of the car has been full of oil dripping, having to add oil periodically to the engine. It came to my attention that *** issued a recall for the oil pressure switch which they offered to diagnose and repair free of charge. I brought my vehicle to King *** of *************** on September 16th to have the diagnosis done and it was determined that the oil pressure switch was at fault and they ordered the part and made a appointment to have the repair done. I picked up the car after they stated that the car was ready and it still had oil under it . After I drove it home I opened the hood and it seemed as if the engine bay was untouched. I was concerned that they didn't even do the repair. I decided before taking it back to get it confirmed by my local mechanic. I brought it to him and he confirmed my suspicions and added that even if they did the repair it's possible the technician did a faulty repair or that the part failed and so they need to repair it again. I brought it back to *** of ****** to rediagnose and the service advisor **** said the vehicle is still leaking but not associated with the repair. I asked how they determine this as I knew they did not disassemble anything to which he replied that they checked some gaskets that were replaced and they were fine. I informed him that the gaskets he was talking about are not accessible without removing the intake manifold which they obviously did not do so he said I should speak with service manager, *****. When I asked him the same question he said that they used a camera to inspect it. I told him that I don't appreciate being told different stories and that additionally even if they did the repair they should have cleaned the vehicle of all the oil. He replied that he can't address that issue now and that replacing the sensor another time will 100% not solve it. *** customer relations was no help.

  Business Response

  Date: 02/25/2025

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 02/25/2025

  I have already spoken to customer relations at *** and they told me ( after speaking to 3 different customer service staff and their supervisor ) that they cannot help me any further and that If I would like I should notify BBB as I have done to file a complaint. They need to authorize another diagnostic and repair at a different dealership for the recall they have issued. I have no interest in wasting time on the phone with incompetent customer service staff that don't know what it says in their own bulletins!

  Business Response

  Date: 02/28/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 03/11/2025

  I was contacted by voicemail and email by *** and I replied with the following response:

  After unsuccessful repeated attempts at getting my vehicle repaired properly by *** as the original warranty extension repair on the fuel pressure sensor did not resolve my oil leak, I had no choice but to have my local mechanic replace the sensor at my expense. He noted that the entire engine valley was still saturated with oil- fresh and old- and cleaned it up properly and installed a new sensor. He sent me a picture to see for myself. 

  I told *** that I was obviously quite upset that my suspicions were well founded and proven that the workmanship at this dealership was to blame and that *** needs to resolve this with me. The response I received via email and voicemail was that I can contact them if I would like but that my complaint has been noted and that It will be included in the audit done periodically of the dealership service center. There was no offer of resolution with me to compensate me or even apologize for my very dishonest experience with ***. This is obviously not a resolution I would accept.