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Business Profile

Auto Warranty Plans

Auto Renewal Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Auto Renewal Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 21, 2023 I spoke with a woman trying to sell me an extended car warranty. She told me she was from the ************* After the quote my husband and I gave her our debit card information. The bank would not allow the transaction thank goodness. After speaking to her a bit longer we felt this might be fraudulent and told her we did not want the policy at all. The following business day this company debited $100 from my bank account. They have a "sister company" called Warranty ************** Services. This is the company name and telephone number ***************) linked to the *** debit at the bank. I called this number and they told me they never billed me and they had no record of a car warranty policy. Of course they don't, I didn't agree to one. They gave me the number to Auto Renewal Center **************. This representative called their company by the same name - Warranty ************** Services and not Auto Renewal Center. They also do not allow you to speak to a representative. I want this company recognized for their fraudulent behaviors and misleading information as well as my $100 they took from my bank account.

      Business Response

      Date: 03/25/2023

      CS has reviewed customer complaint. This customer has been refunded 100% via cc on file. The policy is now cancelled out per customer request. No further action is required at this time.

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I unfortunately agreed to a policy with this company. November 3, 2022: I called to cancel this policy. I received confirmation of the cancelation and was assured that I would not be charged further. January 2023: I am charged $154.46. I called and RE-CONFIRMED that my policy was canceled. February 2023: I am charged another $154.46. I tried calling their support team and kept being connected to "overflow" in which they would hang up on me, lie to me (said I was called by a 949 number twice and left a voicemail - neither of those are true statements). Over the course of 3 days from 2/27 to 3/1 I am repeatedly told I'd get a call within an hour. Finally I receive a call and I speak to someone today who was incredibly rude and hung up on me. She did confirm my policy was canceled in November and assured me that her manager would send a refund check in the mail. After my terrible experiences and history with this company not being truthful with me, I canceled my credit card and submitted disputes for the last 2 charges. I need a refund for that $308.92.

      Business Response

      Date: 03/02/2023

      CS has reviewed customer response. Pro rated refund due is 308.92 . No further action is required at this time.

      Customer Answer

      Date: 03/06/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************************

       

    • Initial Complaint

      Date:12/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found out this company was a fraud and I've been calling since Nov. 9th to get my service canceled. Nobody ever return my phone call. My debit card got charged on the 10 of December 2022. There was no problem with taking my money and no problem charging my card but its a problem stopping service and getting refunded. **************** is rude and does not try to help at all. Just hang the phone up in your face while your talking.

      Business Response

      Date: 12/12/2022

      CS has reviewed customer complaint. The contract has been cancelled per customer request. CS will await odometer reading so they can process any owed pro rated refund.

    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nmero contrato *********** Ellos me vendieron un seguro a la fuerza yo les dije q no y que cancelaran me engancho la llamada la reprentante. Yo llamo y no responden dejo mensaje y no me devuelven la llamada pasaron la cuenta a MEPCO ************* nmero de contrato ************** pagar ****** al mes y me lo van a sacar de mi cuenta yo no quiero este seguro y yo cancele habl con una representante. Por favor necesito la ayuda son abusivos.

      Business Response

      Date: 09/14/2022

      CS has reviewed customer complaint. This customer has been refunded 100% via cc on file. The policy is no cancelled out per customer request. No further action is required at this time.

    Auto Renewal Center is BBB Accredited.

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