Complaints

This profile includes complaints for Auto Renewal Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Renewal Center

  6789 Quail Hill Pkwy Ste 605 Irvine, CA 92603-4233

  
• 

  Auto Renewal Center

  16510 Bake Pkwy Ste 200 Irvine, CA 92618-5606

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we signed up for **************************** $295 was the agreement to start this policy and we were promised several ***airs plus car rental would be covered through this companies policy. The second month premium was supposed to be $267 but none of our credit cards would allow the charge. After several attempts we to contact this company to resolve this credit card issue. This auto warranty sent the charge through Mepco to charge our bank account for $338.36. THIS IS NOT WHAT WE AGREED UPON!! We need to cancel this whole ordeal and request both charges refunded immediately!! This company needs to record all phones to hear the sales *** lie to their customers and make numerous promises (that we as the customer believe to be in the contract) is eventually NOT covered!!

  

  Business Response

  Date: 09/03/2024

  CS has reviewed customer complaint. CS will refund the down payment and cancel out the deal per customer request. No further actions are required by either party at this time.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/09/24 I purchased a warranty under the assumption that it was part of the dealership warranty that needed to be activated, since then Ive been trying to cancel it to no avail. Every number Ive contacted and have been given has been either disconnected and an ai pretending to be a human. My account number was ****** and is under MotoAssure VSC. Id like for the warranty to be cancelled and to be refunded the 149 that was I charged.

  

  Business Response

  Date: 08/14/2024

  CS has reviewed customer complaint. CS will refund ****** per customer request and cancel out the deal. No further action is required by either party.

  Customer Answer

  Date: 08/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:08/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making a payment of $229.83 per month since 11/30/23. I was provided it by the Wilde Jeep Dodge Ram dealership in ********, **. I have realized that I do not have the funding to keep up with the plan. Also, they keep sending me emails on the dates of the payment changing. I am looking for cancelation of my contract however when I call the Auto Renewal Center, I talk with the ** Robot that states Ill be called back in 30 minutes. I have not been called back after calling about 3 previous times, all on different dates. I want my contract to be terminated immediately.

  

  Business Response

  Date: 08/08/2024

  CS has reviewed this complaint. CS cannot find this customer in the system. ARC does not service WI.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This auto warranty policy was sold to me under falls pretenses they tricked me into thinking they were associated with the dealership i purchased my vehicle from when I called my dealership, they are not I called back same day to cancel and was told by the rep that took my information that I could cancel but I had to call the cancelation department. However, when you call the cancelation department you get AI and have to wait 30min for a call back. The call back you get is from the billing department not the cancelation department and they cannot cancel you either. Rep says it's a known issue so there is basically no way to cancel. I want my policy cancelled and my bill from mepco that I keep receiving erased I have tired for month and many times to cancel.

  

  Business Response

  Date: 07/16/2024

  Cs has reviewed complaint, We have canceled the contract and issue full refund via card on file.

  No further issue needed 

  Customer Answer

  Date: 07/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:06/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024 I purchased a new vehicle. Shortly thereafter (May 14, 2024) I received something in the mail regarding a warranty. I had purchased a warranty with the dealership I bought my car from, but the company knew all the details about my purchase, my warranty and claimed that I needed to purchase extra coverage. Long story short, I agreed because I was told that I would be able to sign up and then cancel it if I changed my mind. As soon as the charge went through my bank, they called and notified me that they are a fraudulent company. The charge was rejected, I was never charged and I was issued a new debit card so I wouldn't be charged by them again. I have been trying to cancel ever since and have gotten the run around. First, I called Mepco, the "warranty" company and they claimed that they would have the company that sold the policy reach out and they never did. I have tried to call their number which is an automated voice and I can't talk with anyone, have gotten no call back. I have emailed their support and am still waiting to hear back. They claim that I now owe $241.83 and the payment is due on June 12th but I have been trying to cancel for the last month and I'm afraid this will affect my credit. I want to CANCEL ASAP. The business is Auto Renewal Center and the account # that Mepco gave me is **************. Although I don't need a refund, I need to have the charge of $241.83 removed from my account and I need the account closed. Please help.

  

  Business Response

  Date: 06/10/2024

  CS has reviewed customer complaint. CS will refund the monthly payment per customer request. If the customer would like tracking details they can simply call into CS and request tracking details.

  Customer Answer

  Date: 06/11/2024

  thank you for stopping the monthly payment. Please confirm that my subscription is cancelled and there will be no future charges. I appreciate your time!

  

  Business Response

  Date: 06/11/2024

  CS does confirm that the contract is cancelled and no more billing will occur.

  Customer Answer

  Date: 06/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 5, 2024 I got 2 different papers saying my car warranty for my ********************************************************************** a 100$ fee for updating the coverage however nothing was emailed or mailed to me and have now found out that it is a scam by the numerous reviews saying they kept getting charged. I have changed my debit card so it cannot be charged anymore however I cannot seem to speak with any actual person again to cancel my warranty now that I know it is fraudulent and I figured that the bank only flagged it because of the wrong address that they said they put in wrong but now I know it was actually fraudulent.

  

  Business Response

  Date: 06/10/2024

  CS has reviewed customer complaint. CS will cancel out the customers contract per request and issue ****** credit. No further action is required at this time.

  Customer Answer

  Date: 06/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction Sept.19, 2023 Put down a $295.00 down payment by credit card on an auto renewal warranty protection for a 2016 Kia ** optima . The first monthly payment was October 6, 2023 by auto payment via by credit card. It was to Mepco phone # ************ I called and canceled it by Oct. 23 as I had not has a written copy of anything I filled out the required paper work and had it notorized and mailed to the given address at :*************************************************************************************/They received it. Since the I have been back and forth with them about a refund. Always an excuse like it was not put in the system etc etc. I have been getting text messages and paper bills from Mepco for payments They said nothing was received by them for cancellation.I cancelled my credit card so they would not keep taking payments .In my last call to the Auto Renewal Center today they wanted a cancellation Number. I was not told I needed one and did not receive one .Their # ************ an answering service and no one calls back. They need to call Mepco and say it was cancelled in Oct.so I dont keep getting harassed,. They said they cant do anything till the *************** tell the its cancelled. The first credit card payment was issued for $270.17 on Oct. 7, 2023

  

  Business Response

  Date: 03/24/2024

  CS has reviewed customer complaint. CS will refund ****** and cancel out contract. No further action is required by either party at this time.

• Initial Complaint

  Date:07/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had enrolled in a warranty subscription from Auto renewal center via phonecall on June 13, 2023 and was told I would have 30 days from that point to cancel the subscription should I choose not to pursue the warranty further. I Called on June 29, 2023 and spoke with my contact *************************** who has made several phone calls and a few email exchanges detailing that he would cancel my contract as I had made the request within the 30 day grace ******* However, I was later build erroneously by their payment company Mepco in the amount of $224.05. The communication between the vendor and the payment company seems to be poor as Auto Renewal has already refunded my initial down payment of ****** and claim to have sent a check refunding the erroneous first month's charge for a warranty I have already cancelled however I am still waiting for that check via mail. Now Mepco is continuously sending me emails saying they will bill me AGAIN the following month on August 12, 2023 despite already having verbal and email confirmation that the contract was terminated. Calling Auto Renewal Center diverts me to a call center whom states my calls would be returned trying to resolve this in a timely manner and yet no one responds conveniently after my initial dealings with ***************************. Trying to ensure that my contract is cancelled on their end AND is recognized by their payment company Mepco so that they will stop making unauthorized charges to my credit card company.

  

  Business Response

  Date: 07/27/2023

  CS has reviewed customer complaint. CS has refunded and cancelled out the customer. No further action is required at this time.

  Customer Answer

  Date: 07/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was trying to get in touch with somebody to cancel this warranty like a month ago but was having a hard time, I guess nobody was in the office or something and I called twice It was told the messages would just would have to be relayed. So I just canceled my whole card to avoid the frustration of getting charged and they got my new card information and charged me $212 a few days ago.... I'm more than livid like I just want this company to go away and get out of my bank account and leave me alone. I'm trying to CANCEL this.

  

  Business Response

  Date: 07/20/2023

  Cs has reviewed the response. Per customer request we have stopped all future payments. No payment shall be processed any further.
  

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in March to have my contract canceled, and I was told that it was. It is ****** and I was still charged. No one is answering the phone or calling back. I am prepared to get other parties involved if needed.

  

  Business Response

  Date: 04/19/2023

  CS has review the file, we have credited amount $210.89 back via card on file. No more payments should be process any further.

  No further action required at this time. 

  -CS 

  Customer Answer

  Date: 04/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************