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Business Profile

Collections Agencies

FCR Collection Services
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 81 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with I.C. ************ I don't have an account with I.C. ************ They did not provide me with an original contract as requested.

    Business Response

    Date: 05/14/2025

    This complaint was sent to FCR Services however the contents of the received complaint reference another company FCR Services as no affiliation with. We are not assicated with **************

     

    From the received complaint "I'm not liable for this debt with I.C. ************ I don't have an account with I.C. ***********"

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls over and over and over and over again all day from different numbers and wont leave a message or answer when I pickup. They are awful, harassing, and complete scammers.

    Business Response

    Date: 08/18/2023

    *********************

    Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.

    Per your request we will cease further communication with you.

    If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.

    Sincerely,
    ***********************

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FCR has called 3 times this month, texted me and reached out previously about a debt I do not owe. They refuse to disclose what the debt is over the phone and I refuse to click links or call numbers that I don't know. Always a prerecorded message left over and over again, text is similar. Obviously a scam but annoying and dangerous for people who might actually be trying to pay off debt. Stressful and I want them to stop contacting me.

    Business Response

    Date: 08/02/2023

    ***********************,

    Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.

    After reviewing the communication history, it doesnt appear that we have had the opportunity to discuss this matter with you and we are prohibited from providing account specific information in voice messages. I see that calls were placed 07/05/23, 07/12/23, 07/20/23 and 07/27/2023 all of which were voice messages. We did mail notification to a ******** address that was given to the provider.

    FCR Services is fully licensed.

    Per your request we will cease further communication with you.

    If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.

    Sincerely,
    ***********************

    Customer Answer

    Date: 08/02/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are contacting me continuously and never speaking. They call me day and night and when I answer, they wont speak or transfer me to a automated machine. I have no outstanding debt and they wont tell me why theyre calling.

    Business Response

    Date: 07/27/2023

    ***************************

    Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.

    After reviewing the communication history with you, calls were placed on 02/06/2023, but no further phone calls were attempted after this date. We did receive a dispute during the conversation with you on 02/06/2023 and the merchant verified the information provided to us.

    Per your request we will cease further communication with you.

    If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.

    Sincerely,
    ***********************

  • Initial Complaint

    Date:07/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was made aware as of January 2023 that this company showed a collection statud as of January 2020 for an account that had been resolved and paid in full in 2018. They reflect the collection status rating on my (and my husbands) credit report with Experian as of January 2020 when at that point it was resolved for over a year.

    Business Response

    Date: 07/25/2023

    ***************************************,

    Thank you for taking the time to reach out to us.We appreciate the opportunity to address all customer complaints and issues.

    I am unable to locate any information in FCR Services database for you. However, FCR Services was not reporting information to Credit Bureaus as a normal part of our business process in 2020. It is possible our company was incorrectly referenced in this complaint.

    If you would like to discuss the matter further,please feel free to contact a manager by phone at ************** Monday -Friday between the hours of 7:00 am 4:30 pm PT.

    Sincerely,
    ***********************

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid off a collection and it is still on my credit report.

    Business Response

    Date: 07/25/2023

    *******************,

    Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.

    The account in question was not reported to any ************* by FCR Services and this matter has been resolved  with our office since April 2020

    If you would like to discuss the matter further, please feel free to contact a manager by phone at ************** Monday - Friday between the hours of 7:00 am 4:30 pm PT.

    Sincerely,
    ***********************

  • Initial Complaint

    Date:07/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This debt collection scam company contacted me via email informing me of a $169 debt to a company I have never had any business with. The business they claim I owe is Rebounderz, a kids activity place. How would I even accrue such a debt to such a business? A better question, why does the government allow these fraudulent "debt collectors" to exist and operate within our ************* of these companies are legitimate and none of them need to be allowed to exist.

    Business Response

    Date: 07/17/2023

    ***********************************,

    Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.

    We have elevated the information you provided as a dispute to the merchant requesting documentation verifying the amount they provided to us. We have placed an indefinite dispute hold on your account and will cease communication with you.

    If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.

    Sincerely,
    ***********************

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My elderly mother received a collection letter for unauthorized charges made on her credit card by QSynergy. The bank who issued the credit card concluded that the charges were not valid, and reversed them, but now this collection letter came from FCR.

    Business Response

    Date: 06/30/2023

    ***********************,

    Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.

    We apologize for the unwanted communication and per your request have marked your information as do not contact.

    If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.

    Sincerely,
    ***********************

    Customer Answer

    Date: 07/02/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution, along with no expectation of any requested payments, would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:06/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since May 2023, I've been getting unwanted calls and voice mail messages from FCR Services. The numbers don't work when you call them back either. I have multiple credit monitoring services and I don't owe any debt collectors. Today on June 26, 2023, I've received a text message from FCR Services for a debt collection. At this point it is harassing and it needs to stop. I have never received any past due bills or collection notices prior to these unwanted calls. Next, I will file a complaint with the *** if it doesn't stop.

    Business Response

    Date: 06/30/2023

    *****************************,

    Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.

    We received this information on 06/20/2023 and a phone call was placed to you on 06/22/2023 with a displayed caller ID of ************ (this caller ID rings directly to our call center) and a text message was sent on 06/26/2023.

    We apologize for the unwanted communication and per your request have marked your information as do not contact.

    If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.

    Sincerely,
    ***********************

  • Initial Complaint

    Date:06/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received numerous calls from this company. They are also now texting me, claiming I signed up for texts though I have not done so. I do not owe this company anything, and they appear to be a scam.

    Business Response

    Date: 06/26/2023

    *********************************,

    Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.

    We received the dispute you submitted online and provided this information to the merchant. We have placed your account in an on-hold dispute status. Per your request, we have marked your information as Do Not Contact and no more communication attempts will be made from our office.

    If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.

    Sincerely,
    ***********************

FCR Collection Services is BBB Accredited.

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