Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for two books from my university, one of them I returned when I was supposed to so I dont know why its saying I didnt return it. I remember trying to contact the bookstore and they would simply reply that theyre very busy and would help me when they can but they never called me back. Im assuming somebody mustve misplaced it since everyone was turning in and buying books. The other textbook was given to me by accident; the school put the wrong textbook on the website for the wrong class so I went to return it in store and they cancelled the wrong book. I even asked to confirm and the girl who assisted me said yes but when I got home I realized she had done it wrong. I kept trying to contact them to fix it and they never contacted me back. *** also filed a dispute with FCR Services months ago and they said theyd stop calling me and put a hold on my account until the issue is resolved. They never contacted me and a couple months ago I started getting these calls again.

  

  Business Response

  Date: 06/23/2023

  *********************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  After reviewing the communication history, we never received a dispute from you pertaining to this matter. Our last telephone communication with you was 04/12/2023 when you spoke with ***** and requested a call back the following Monday to resolve the matter.
  
  Based on the information you provided to us in this complaint,we have filed a dispute on your behalf with the bookstore and have placed both items in an on-hold dispute status. We apologize for any frustration you may have experienced regarding this matter.
  
  If you would like to discuss the matter further or request additional information, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:06/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FCR has called me daily to collect on a debt I wasnt billed for in a timely manner. Calling daily is harassment. The business did not send me a bill for services rendered until a year after the service was completed. The last visit I had, the desk worker advised me that I did not owe anything more and I didnt go back after. I tried to discuss the balance with the office I visited and they would not respond to any inquiries. The balance due should not affect my credit score as I have not been able to speak to anyone to discuss the charges. I paid half the balance to FCR because that is all that showed due and I got an additional bill a week later saying I owed more. The whole situation has been unethical due to not billing in a timely manner, not having any live person available on either side, and harassing phone calls constantly that disrupt my day. Please cease all communication and remove this charge.

  

  Business Response

  Date: 06/19/2023

  ***************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We have canceled the second account from our system based on the information you provided. There will be no impact on your credit score as FCR did not report this information.
  
  If you would like to discuss the matter further or request additional confirmation of the cancellation, please feel free to speak to a manager any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Sincerely,
  ***********************

  Customer Answer

  Date: 06/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never been to this facility that FCR is reaching out about. I'm constantly receiving text messages.

  

  Business Response

  Date: 06/08/2023

  *********************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  Based on the information you provided in this notification;we have filed a dispute with the provider on your behalf requesting documentation.
  
  Per your request we will cease text messages and phone calls to you immediately.
  
  If you would like to discuss the matter further or request additional information, please feel free to contact a manager, any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Sincerely,
  ***********************

  Customer Answer

  Date: 06/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:06/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am constantly getting calls from "spam likely" numbers and different numbers after I block the one that called prior, leaving the same recording in my voicemail. Always a prerecorded voicemail that is received and they never address me by name nor tell me what the debt is. Never once have I gotten mail delivered regarding a "debt" with this company. I don't have any debt that is owed. Stop spam calling from multiple numbers.

  

  Business Response

  Date: 06/08/2023

  *******************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We previously emailed information to a different gmail email address that was provided by bookstore in March 2022. After your discussion with one of our representatives, additional information was emailed again in August of 2022.
  
  Per your request we have ceased all communication with you.
  
  If you would like to discuss the matter further or request additional information, please feel free to contact a manager, any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TURO falsely is attempting collections and this company keeps calling me with a non working number. The claims that **** is attempting to collect for are violation of ADA ***** III and is currently considered *************** I have sent **** numerous emails not responded to which failure to respond in the next 10 days will result in both companies being sued for ADA *************** At this time I request removal and communication with and accurate number so that my lawyers can serve your company with the proper paperwork to collect for the ***************,

  

  Business Response

  Date: 06/08/2023

  *******************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We received your direct email dispute regarding the situation and have canceled the reported information from our system. We previously provided a response directly to you on 06/06/23 regarding this matter.
  
  If you would like to discuss the matter further or request additional confirmation of the cancellation, please feel free to contact me (***********************)any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling me repeatedly for years about a debt I do not owe. They keep saying theyve sent me to collections which isnt accurate. I keep blocking the numbers and they keep using new ones. This reeks of a scam.

  

  Business Response

  Date: 06/08/2023

  *****************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We previously provided information regarding the matter by mail at a ************************ ** address In April 2022 and the ********** email provided by the bookstore in March 2022. Unfortunately, we never had an opportunity to discuss this matter with you.
  
  Per your request we have ceased all further communication with you.
  
  If you would like to discuss the matter further or request additional information, please feel free to contact a manager, any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This services is killing me seriously. *** been graduated college and have not rented a textbook in over a year! I check my school account to see if I have any open rentals and the school says no! On top of that, I physically went back to the school bookstore, and they said the same thing. The school has never once contacted me once, I have the same credit card i have the last 4 years of university and it was never once ran or had been attempted to be ran. I keep getting automated calls, and when i ignore those i get some from different numbers. This is getting ridiculous, Ive been graduated and there was never any issues that were brought up.

  

  Business Response

  Date: 06/05/2023

  ****************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaint and issues.
  
  We received information from the bookstore on 02/25/2023 indicating that an item from Fall 2022 was either not received by the due date or was damaged. Thank you for providing this information to us. We have elevated a dispute on your behalf to the bookstore for clarification regarding the conflicting information you are receiving and requesting approval to remove the item from our offices.
  
  Per your request all communication with you will be ceased.
  
  If you would like to discuss the matter further or request additional information, please feel free to contact a member of management any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a book through *************** bookstore ***************** I received an extension of a certain amount of days in which to return my book because of a COVID-19 related issue. They accepted the returned book at no charge to me in December 2021. Somehow, the account was mistakenly sent to FCR Collections for full repayment. I received notice from FCR Collections to collect the alleged debt at the end of 2022 or beginning of 2023. I explained the mistake. They asked me to file a dispute. I filed a dispute on the website FCR provided. I then, just in case, copied the dispute and reaffirmed the dispute to them by email on January 30 2023. They agreed to put the account on hold while they reviewed the dispute. I then received an email on May 15 2023 alleging that they never received a dispute from me, even though I sent the dispute 2 times to them on Jan 30 2023. They began collection efforts again starting May 2023. This seems to me that they may have not contacted ************** on purpose, so that maybe I would forget and they could collect the alleged debt. This is most troubling because the reason I agreed with ************** to return the book a few days late was related to a family member dying in the hospital with COVID-19. FCR knew this from my dispute as well. I am very upset by their unwillingness to resolve this issue or their deceit in not resolving it.

  

  Business Response

  Date: 06/05/2023

  ***********************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaint and issues.
  
  We sincerely apologize if you received email correspondence from ** on 05/15/2023, this message was sent in error. The account in question was canceled from our offices on 05/31/2023 due to the dispute you submitted regarding returning the item. You should have received a confirmation email regarding the cancellation on 06/01/2023.
  
  The received account was not reported to credit and there should be no repercussions due to the account being sent to our office.
  
  If you would like to discuss the matter further or request additional information pertaining to the removal from our office, please feel free to contact a member of management any time Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Sincerely,
  ***********************

  Customer Answer

  Date: 06/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:05/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Almost daily calls and emails from FCR I don't anybody anything.Latest text sent, FCR Services is a debt collector. Call ************** to discuss your debt or view here ******************************************

  

  Business Response

  Date: 05/22/2023

  ****************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  After reviewing the communication history, we attempted to contact you 13 times since 03/02/2023 and we never had the opportunity to discuss this matter with you, however no email was ever provided so we were unable to send any information by email.
  
  Per your request we will cease all communication with you. If you would like to discuss the matter further or request additional information,please contact a manager at ************** anytime Monday Friday between the hours of 7:00 am 4:30 pm PT.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FCR Collection Services are NOT allowed to take extra money out of my personal checking account without first contacting me to confirm this transaction. Even tho the amount taken was $80 instead of my monthly $50 to them this past year, I am retired and living on a tight budget and dont appreciate people just taking extra money out just because thats what the balance was remaining. They refused to stop this pending payment for me. Even given back to me the $30 extra they took would not help my situation immediately because that was my extra little money I had on the side to live another couple of days before I got paid from my part time job. Whether its a dollar or $500, no one has the right to just withdraw money from a customers checking account under any circumstances without confirmation of that transaction from me.

  

  Business Response

  Date: 05/22/2023

  ***************************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We apologize for any confusion that *** have occurred regarding your scheduled transactions. After reviewing the communication history, it appears that you spoke with a representative named ****** on 08/25/2021 and scheduled a recurring arrangement. This arrangement was processed as originally scheduled until 08/08/2022. We received another phone call on 08/08/2022 when you spoke to a representative named ****** and requested that we skip the scheduled transaction for 08/16/2022 and rescheduled the payment arrangement to include the payment skipped from 08/16/2022 in the final transaction scheduled for 05/16/2023.
  
  FCR strictly adheres to the recorded authorizations for any scheduled transaction, and we do not erroneously process amounts that were not previously authorized by the customer.
  
  We are more than happy to refund this amount and reschedule for any date of your choosing.  If you would like to discuss the matter further or request additional information, please contact a manager at ************** anytime Monday Friday between the hours of 7:00 am 4:30 pm PT.
  
  Sincerely,
  ***********************