Complaints
Customer Complaints Summary
- 81 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am constantly harassed by FCR Collection Services regarding debt I do not have. They claim that it is for an outstanding balance for a rental textbook - each textbook I have rented has been returned and paid for in full and I do not have outstanding balances with any bookstores. Unless FCR Collection Services can provide verification that I have outstanding debt, I would like for all calls and emails to stop immediately and to not be contacted in in the future.
Business Response
Date: 12/28/2022
*******************************,
Thank you for taking the time to reach out to us, we appreciate the opportunity to address all customer complaints and issues.
After reviewing the communication history, it doesnt appear we ever had an opportunity to discuss this matter with you. Based on the information you provided, FCR has elevated a dispute to the bookstore on your behalf to confirm the return or payment for the item. Per your request we will also cease all communication with you regarding this matter.
If you would like to discuss this matter further or obtain additional information, feel free to reach out to us at ************** anytime Monday Friday between the hours of 7:00 am 4:30 pm PT. We appreciate your time.
Regards,
***********************Initial Complaint
Date:12/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********* and do not have a contract with FCR Services. I asked for an original application and it was not provided.Business Response
Date: 12/27/2022
*******************,
Thank you for taking the time to reach out to us, we appreciate the opportunity to address all customer complaints and issues.
After reviewing the communication history, it doesnt appear we ever had an opportunity to discuss this matter with you and never received a request for additional information or terms and conditions. Per your request,we will cease all communication with you immediately.
If you would like to discuss this matter further, please feel free to reach out to us at ************** anytime Monday Friday between the hours of 7:00 am 4:30 pm PT.
Thank you for your time,
***********************Initial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see attachment.Business Response
Date: 12/27/2022
*******************,
Thank you for taking the time to reach out to us, we appreciate the opportunity to address all customer complaints and issues. Unfortunately the provided pdf attachment is not accessible so we were unable to download and review the documentation provided with this notification.
Per your request, we have submitted a dispute to the merchant for an explanation of the charges on file. If you would like to discuss this matter further feel free to reach out to us at ************** anytime Monday - Friday between the hours of 7:00 am - 4:30 pm PT.
Thank you,
***********************
Initial Complaint
Date:12/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted via email by this company stating I had not returned a textbook. I was able to find my order (from 2013?!) on the website where it clearly states the book was returned.Business Response
Date: 12/16/2022
***********************,
Thank you for taking the time to reach out and notify us of your issue. We appreciate the opportunity to address all customer complaints and concerns.
The screenshot you provided appears to be for a different rental than what was reported to us. If you would like to discuss the matter further or request additional information, feel free to contact us at ************** any time Monday Friday between the hours of 7:00 am 5:00 pm PT.
Per your request FCR Services will cease all communication with you regarding the matter.
Thank you for your time.
***********************Customer Answer
Date: 12/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Regards,
***********************
Initial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email yesterday on Wednesday, 11/9 indicating that they were intending to collect from a company called "skyo" - upon searching for this company, I was actually taken to another website called "ValoreBooks"; this indicates to me that this is a false claim. Based on many other BBB complaints, I'm assuming this must be related to a textbook rental... and, as it relates to college textbooks, I have been out of undergraduate studies since 2015, I stopped renting years prior to this, AND all textbooks were always sent back. There was no information provided about why there were contacting me, what the issue was about, etc. It's also odd to be contacted more than 7 years later regarding an issue like this...Business Response
Date: 11/18/2022
***********************,
Thank you for taking the time to reach out and notify us of this situation. We appreciate the opportunity to address all customer complaints and issues. Our number one goal is treating all customers with courtesy and respect.
We apologize for any confusion this may have caused. The textbook in question was originally rented from skyo.com which was subsequently purchased and is now owed by valorebooks.com. Our initial attempted communication regarding this occurred quite some time ago on 06/12/2014, but it doesnt appear we ever had an opportunity to discuss this matter with you.
We are unable to provide specific details in emailed correspondence, but the email sent would have provided a website to log in and review the details pertaining to the account.
Per your request all communications have been ceased and we will no longer attempt to contact you. If you would like to discuss the matter further,you can reach a representative Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
Sincerely,
***********************.Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/26/2022 at 2:19 central time, I received an email from *** Collection claiming I had a textbook due from *******************************, and it requested I pay. It gave me the account number ********. I graduated ****************, however I returned my textbooks and I never took any classes from the college of health science. For my freshman year (2017), I had an overdue macroeconomics book, but I paid that off the following semester to the **************** Bookstore. I do not believe this is the subject of this collection effort. This is not the first time I have been contacted by ***, but each time they called my phone, they promptly hung up (9/12/22, 8/29/22) and additional times they have left automated voicemails when I was unavailable to answer.I request to view the *** records which indicate I owe money, because I believe this to be in error.Business Response
Date: 09/27/2022
*******,
Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer concerns. It appears we have been attempting to reach you since February but have been unable to do so. I also apologize for any disconnected calls; on our side I do not see any calls logged on 09/12/22 or 08/29/22 but I see several other dates where a voice message was left. Per your request I have marked your account as DO NOT CONTACT and have requested a copy of your rental agreement.You can also access the website provided in the email you received to view the titles in question. Due to the request to cease communication FCR Services will not be able to reach out to you, however if you would like to call to obtain a copy of the rental agreement you can speak to a representative at ************** Monday - Friday between 7:00 am 5:00 pm pt.
Sincerely,
***********************
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