Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive multiple phone calls per week from FCR Services despite that I do not have any debts. I have not received any mailed notifications, as required by law. I have not been provided any details of amount or source of supposed debt. I am encouraged to go to paymybalance.com to send them money. This is a scam! They repeatedly call from different or blocked phone numbers. Stop calling me!

  

  Business Response

  Date: 03/31/2023

  *********************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  Reviewing the communication history, we did mail a letter previously on 10/18/2022 to the address on file (*****************************************************).
  
  Call logs reflect that all calls placed to ************ reflected a caller ID of ************ with the last attempted communication occurring at the end of February 2023.
  
  The website you provided if accessed will provide you with the information pertaining to the calls and also allows you to request additional information. The site will also permit you to make a payment if that is your decision to do so.
  
  We are more than happy to provide you with whatever information you require but have been unable to discuss this matter with you.
  
  Per your request we will cease all communications with you moving forward. If you would like to discuss this matter further or contact us to request the information you are needing feel free to contact a MANAGER anytime Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Sincerely,
  ***********************

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FCR Services keeps calling me about collections. I don't owe anyone any money. They call using different numbers so I block them, now they call on "Private number" I can't block. I'm getting really tired of it.

  

  Business Response

  Date: 03/31/2023

  ***********************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  After reviewing the contact history on file all logged calls to you reflect the same caller ID of ************. FCR only places calls from numbers that are owed by us and can be called back during business hours and does not utilize Private Numbers for communication.
  
  Per your request we will cease all communication with you moving forward and have submitted a request to ******* Bookstores (Harnell bookstore) for verification of the information they submitted to us. Your account has been marked as disputed.
  
  If you would like to discuss the matter further, you can speak to a MANGER anytime Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by FCR Collection Services regarding debt I do not have. They claim that it is for an outstanding balance for a rental textbook. I do not have outstanding balances with any bookstores. Unless FCR Collection Services can provide verification that I have outstanding debt, I would like for all calls and text messages to stop immediately and to not be contacted in in the future.

  

  Business Response

  Date: 03/31/2023

  ***************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We have submitted a request to ****** and ***** (*********************) to obtain a copy of the rental agreement for the items in question and have marked your account as disputed.
  
  Per your request we will cease all communication with you moving forward. If you would like to discuss the matter further, you can speak to a MANGER anytime Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving calls that are going directly to voicemail and texts from unknown collection agency; 2 texts were within an hour of each other,

  

  Business Response

  Date: 03/28/2023

  *************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  Per your request we will cease all communication with you regarding this matter. A more thorough explanation will be provided in response to the **** complaint regarding this issue.
  
  Sincerely,
  ***********************
  ************

  Customer Answer

  Date: 03/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FCR Services keeps calling me about collections. I don't owe anyone any money. They call using different numbers so I block them, now they call on "Private number" I can't block. I'm getting really tired of it.

  

  Business Response

  Date: 03/02/2023

  ***********************************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We apologize if you were not the intended recipient of our communications and appreciate you taking the time to notify us of this. We have updated the records and marked ************* as a wrong number. You will no longer receive any correspondence from us.
  
  I did verify our communication logs and our records reflect calls only being placed from one phone number and we never utilize a private number. It is possible if you are continuing to receive calls, there is another company attempting to reach the same customer.
  
  Thank you for your time.
  ***********************

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls my cell phone everyday I have informed them that I do not j have any outstanding bills . I said to stop calling my cell phone they keep calling asking for a person not me

  

  Business Response

  Date: 02/23/2023

  *******************************
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues.
  
  We apologize if you were not the intended recipient of our communications. We have updated our records accordingly and will no longer contact the provided phone number.
  
  We appreciate your time.
  
  ***********************

  Customer Answer

  Date: 02/23/2023

  The Response from the business does not match the current actions by the  business they still continue to call my cell phone to date.

  

  Business Response

  Date: 02/24/2023

  *******************************
  
  Thank you for your response. Our communication logs reflect the last attempted phone call to ************** occurred on 02/16/2023 at 1:23 PM PT and there have been no communication attempts since this date. We marked this as a wrong phone number 02/21/23 when we received this information from you.
  
  If you have received any calls after 02/16/2023 it is possible that another company is attempting to reach the same customer. If you do receive another phone call and are able to provide the phone number contacting you, I am more than happy to confirm if the number belongs to FCR services.
  
  We appreciate your time.
  ***********************

  Customer Answer

  Date: 02/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******************************** 2/27/2023
  
    Here are recently numbers calling me after 2/16/2023 from Fcr company 

  **************

  *************

  thank you,

  **************************;

  
  

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been harassed repeatedly for a debt not owed. The provider that FCR is supposedly collecting for says I am not in collections with them, and they show a zero balance owed. I was initially contacted by FCR on January 26 of last year, 2022. FCR was told repeatedly via phone and email that I did not owe this balance. A Veterans Affairs representative eventually had to intervene on my behalf in June and the issue was supposedly resolved the end of July. However, Nov 17, the calls and emails began again. It is against federal law to send a veteran to collections for a debt owed by Veterans Affairs. Veterans Affairs themselves once again stated this to the original provider in January of this year, 2023. The provider said they are aware and verified, once again, that I have not been sent to collections. They pulled up my record while both myself and the Veterans Affairs representative were on the phone. They have also contacted FCR saying so. On Jan 27 and Feb 6, I gave FCR the name of the supervisor at the provider's office to speak to that says there is no balance, and I am not in collections with them.I told FCR if they contacted me by phone or email again, I would contact the BBB. This seems a fraudulent attempt to collect money not owed, per THE PROVIDER.FCR has now started sending text messages. If this is a miscommunication between FCR and the provider, then that is where it needs to be handled. NOT with me. I have given all necessary information and am done doing so. I have a child in the hospital long term with a life threatening illness. I DO NOT need to be constantly harassed by phone calls when I'm anxiously awaiting any information from her treatment team. To realize voicemail after voicemail is FCR each time, despite my having done my due diligence providing information, is infuriating.

  

  Business Response

  Date: 02/23/2023

  ***********************
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues. We sincerely apologize for any frustration you have been experiencing.
  
  We have resubmitted the information you provided in this notice to *********************** for further review.
  
  Per your request all communication with you will be ceased.If you would like any update, further information or clarification please feel free to contact a supervisor at ************** Monday Friday between the hours of 7:00 am 4:30 pm PT.
  
  We appreciate your time and thank you for your service.
  
  ***********************

• Initial Complaint

  Date:02/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company tirelessly spams me with texts and robocalls saying they are collecting on a debt. These are addressed to "******", which is not my name. I don't know any ******, and I've never heard of this company. I don't owe them anything. My calls go unanswered. I contacted them via their website asking them to stop harassing me and have blocked dozens of numbers, but they continue to call on different ones.I'm absolutely sick of this! STOP CALLING ME!YOU HAVE THE WRONG NUMBER.

  

  Business Response

  Date: 02/16/2023

  *************************,
  
  Thank you for taking the time to reach out to us, we appreciate the opportunity to address all customer complaints and issues.
  
  We sincerely apologize if we are attempting to contact a wrong phone number. Unfortunately, this communication is the first record we have that you are not the intended recipient.
  
  We did update our records on 02/10/23 when we received this information from you and you will no longer receive any correspondence from us.
  
  Thank you for your time.
  
  ***********************

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection agency has either provided a false mailing address or has not picked up mail in order to frustrate the communication process and deny me of my rights under federal law. They refuse to confirm the mailing address when speaking on the phone. They are also attempting to collect a debt that was fraudulently placed in my name. This debt was placed by the original creditor as a form of harassment. It has no basis in law or contract. Nor can they provide a signed agreement that states I agreed to the debt charged. They have also violated federal law in regards to the consumer debt protection act by not stating who they are in phone calls. Nor have they ceased any form ofcommunication after being instructed to do so by written statement sent via certified mail. They are in possession of this communication.

  

  Business Response

  Date: 02/02/2023

  ***********************,
  
  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and issues. We received and processed your mailed notification on 01/26/2023. After reviewing the communication logs, the only conversation we had with you occurred on 01/25/2023; when you notified the representative that you had mailed a cease communication request. Upon your verbal notification of this, the representative immediately marked your account accordingly. There have been no further communication attempts from FCR since we received your request.
  
  Never is it our intention to complicate the communication process for a customer and this is the reason why FCR honors all verbal requests in addition to written requests to cease all communication.
  
  FCR has also submitted a dispute to the merchant regarding your request for proof of the balance owed.
  
  FCR will no longer communicate with you regarding this matter. If you would like to request any further information, or discuss the matter, please contact us at **************. You can reach a representative or a manager anytime Monday Friday between the hours of 7:00 am 4:30 pm PT.
  
  Thank you,
  ***********************

  Customer Answer

  Date: 02/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I started receiving phone calls from this company stating that I owe a debt. Right off the bat I knew something was wrong because I dont have any debts and have excellent credit. They told me that I need to pay them $25 because money that I had to sent to someone in jail didnt go through, that there was some sort of error. I did send someone money in jail a year ago and used my credit card I told them. I simply said how can you owe money, a debt when you voluntarily sent money through a credit card, that doesnt make sense and from a year ago no less! They just kept saying that there was an error and that I needed to send them $25. I told them that this is a scam Im not paying and that they need to send me documentation in the mail and they said they would, but never did. I keep getting phone calls every week from different phone numbers and everyone I speak to says something different. One lady even hung up on me. I am being harassed by this company. This entire STORY makes no sense at all!

  

  Business Response

  Date: 01/23/2023

  Thank you for taking the time to reach out to us. We appreciate the opportunity to address all customer complaints and concerns. We apologize for the confusion you have experienced and that the representatives did not do a proper job providing an explanation for the charges. This is being addressed internally to avoid any future issues.
  
  Per your request we will cease communications with you but have submitted a request to the merchant for additional information pertaining to the matter. I am unable to provide specifics in this response, however if you would like additional information regarding the account, please contact us. You may speak to the MANGER anytime Monday Friday at ************** between the hours of 7:00 am 4:30 pm PT.
  
  Sincerely,
  ***********************

  Customer Answer

  Date: 01/23/2023

  I DO NOT OWE YOU ANY MONEY! So saying that your going to submit a request from the merchant is unacceptable. I have ZERO debt and excellent credit. I have read about this happening to other people where your company is saying they owe money when they dont. I am not the only person this has happened to. Your getting peoples information and lying and saying they owe a debt when they dont. This entire STORY is fabricated. 

  

  Business Response

  Date: 01/26/2023

  Thank you again for reaching out to us and apologize if you are unsatisfied with our reply. FCR Services is fully licensed as well as bonded and work with our creditor clients directly. If you would like to confirm our authenticity with the merchant, they will happily confirm the information they provided to us.
  
  We have elevated your frustrations as a dispute to the merchant to obtain the verification you had previously requested. If you would like to contact us to request any additional information, we are more than happy to assist. You can contact us anytime Monday Friday between the hours of 7:00 am 4:30 pm PT at **************.
  
  Thank you for your response.
  
  Sincerely,
  ***********************