We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Debt Consolidation Services

Liberty First Lending
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a letter in the mail to check rates on a personal loan and debt consolidation loans without impact to credit score from Liberty first lending. I went online and tried and it said I had to call them. I did not and was no longer interested. They started calling me constantly from all different phone numbers but all said liberty first. They called 11/14 at 12:51 pm 11/14 at 3:04 pm 11/14 at 9:39 pm 11/15 at 1:08 pm 11/15 at 4:18 pm 11/15 at 11:03 pm As far as I know there is a law stating you cannot call later than 8 or maybe 9 pm. This is absolutely obnoxious and I cannot find a good contact #.I want no contact from this company in any way.

    Business Response

    Date: 11/17/2023

    Hi ****, 

    Thanks for contacting us through the BBB portal! As to your concern, we did not know you didn't want to be contacted concerning your loan application you completed on our website. Completeing the info our site is what intiaites us to call you and that is expalined on the site. You also could have called the the 800# on letter we sent you and we would have added you to the Do Not Call list. We have added you to our DNC list now. 

    Sincerely, 

    ***************

    Executive VP 

     

    Customer Answer

    Date: 11/17/2023

    the whole point of this complaint against liberty first lending is the call activity after 8 pm, after 9 pm and after 11pm. It's harassment at that point and to my knowledge is not a legal business practice. 

    Business Response

    Date: 02/15/2024

    Please know that we never contact our customers after 7PM thier local time. We have software in place that prevents us from calling late even if an appointement has been set There is another company with the name of Liberty First Funding, and we have been we have been mistaken as that company. I have personally spoken to a few consumers on this subject and after a little investigation we have relized that they were being called by Liberty First Funding, not our companny Liberty First Lending.  

Liberty First Lending is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.