Reviews
Customer Review Ratings
Average of 89 Customer Reviews
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Review fromBrad N
Date: 07/30/2024
5 starsVery good in communicating advantages and limitations of their services. Getting started was easy and the communication was precise. All of my questions were answered while on the phone and the staff was very professional.Review fromMeagon W
Date: 07/28/2024
4 starsThey are precise kind and friendly. Answering my questions and no judgement. Thank you for making this a easier transition.Review fromSusan P
Date: 07/26/2024
5 starsThey were patient and walked me thru the process. They listened to my concerns.Review fromMaria A
Date: 07/26/2024
5 starsExcelente servicio al cliente el muchacho fue muy amable y pacienteReview fromNanette A
Date: 07/25/2024
5 starsEveryone I spoke to throughout the process was very knowledgeable, helpful and professional!!Review fromJose O
Date: 07/22/2024
5 starsThank you very much for helping me with my financial situation, you are very professional, I hope that with your help I can return to normal, thank you for your help.Review fromGeorge S
Date: 07/15/2024
5 starsVery polite and helpful, found a solution for my debt problem that I can live with financially! Thanks for your help!Review fromOstennia P
Date: 07/13/2024
1 starOstennia P
Date: 07/13/2024
I received a letter that says that I am pre approved for a consolidation loan up to ***** with 5.99 APR, so I went the website and read the reviews, I am really scared to contact them because no where in the letter does it say that they are a credit repair company. This company needs to be investigated big time. I am tired of these companies that lie and don't help. I tried to refinance my home and they told me that I was approved, I waited and called the company back and they did not answer or return my phone calls and they told me not to pay my house note. They put me in further debt and my credit is ruined because of this.
Liberty First Lending
Date: 07/15/2024
Dear ********,Thank you for sharing your experience with us. We apologize for any confusion or distress our communication *** have caused. Your feedback is invaluable, and we take your concerns very seriously.We want to clarify that our intention is to offer solutions that help our clients manage their debts more effectively. Our letter should have clearly explained our services, and we regret any miscommunication that *** have occurred. Our program aims to provide financial relief, and we strive to be transparent in all our communications.Regarding your concerns about your home refinance and credit score, we deeply regret any inconvenience or financial difficulty you have experienced. It is never our intention to cause further hardship for our clients. We are committed to improving our services and ensuring that all our clients have a clear understanding of our offerings. We appreciate your feedback and will use it to enhance our communication strategies.Please contact our customer service team at ************* so we can address your concerns directly and work towards a satisfactory resolution.Thank you for bringing this to our attention. We value your input and hope to have the opportunity to assist you more effectively.Sincerely,Liberty First Financial LendingReview fromIna H
Date: 07/11/2024
5 starsEveryone I spoke with was very helpful and I am glad to find a way to get this debt situation dissolved. Thank you for your help.Review fromSusan G
Date: 07/07/2024
5 starsGreat- super kind and helpful! The agent was very thorough and helpful in working with me to help me get out of debt.
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