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Business Profile

Electronics and Technology

Razer USA Ltd

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This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Razer USA Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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Razer USA Ltd has 12 locations, listed below.

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    Customer Review Ratings

    1

    Average of 49 Customer Reviews

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    Review Details

    • Bruce J

      Date: 01/24/2024

      Another mouse with problems within 4 months - and they intentionally make the warranty process almost impossible so they don't have to honor it. I've got DOZENS of messages and emails with them now. They try to kill you with paperwork. For example, bear in mind I've ALREADY answered these questions:We need you to answer a few questions in order to help us solve this problem. A more specific response would be appreciated.1. Could you tell me more about the incidents that led to this problem?2. Was this working fine before?3. When did the issue start occurring?4.Were there any incidents that happened to your device prior to the issue?5. Any noticeable physical damage from the device?6. Does this issue happen while you are wireless or wired?7. Have you tried using the device in a different computer?II. Also, we would really appreciate it if you can fill out the following information, it will be used for warranty validation purposes. (Razer does not ship to PO or *********, nor can customers use a PO or *******.)Full Name:Email Address:Phone number:Street address:City:State/Province:Postal code:Country:Date of ************** of Purchase:Proof of purchase: (MUS be PDF file)

    • Joon O

      Date: 01/18/2024

      I purchased the Razer Naga Trinity in November 2023 and didnt use it until approximately mid-December 2023. The right mouse button flickers inputs when held as well as some of the side buttons being nonfunctional intermittently. The side button panels are designed to be detachable and swapped out, but Razer support claimed that the warranty is void due to customer induced damage from detaching and reattaching the side panels. Absolutely unacceptable customer service and completely unprofessional.

    • John T

      Date: 11/17/2023

      They're actively falsly advertising the Kishi V2 Pro Xbox edition as including a 1 month trial to Xbox gamepass. It's printed on the front of the box, and the fine print does nothing to refute it. It isn't in the box, available via the controller's app, or available on their website. The closest thing is a page that online support directs to, telling you to ask ********* for the trial, and only if you bought it via Amazon. I bought it at Target, and Razer is the one making the offer. Online requests for a voucher code get ignored. It's not just a minor thing missing either, as it's HEAVILY advertised. Where's the real recourse for us against these thieving companies? Asking for about 20 friends that are on the cusp of starting a financially driven revolution.

    • ???? ?

      Date: 10/28/2023

      They DON'T honor their warranty. Avoid this company and their products.

    • Brett Z

      Date: 10/18/2023

      Razer is the most ********************* I've dealt with and the most unprofessional company customer service wise. I bought one of the Mandalorian controllers for Xbox that Razer makes off their Amazon store. About 7 months in of using it I got major stick drift. Razer gives out a 1-year warranty on all of their controllers. So, I contacted their support team to get the ball rolling on a replacement for the defective product I own. I provided them with everything they asked for which includes the product serial number, proof of purchase, and a video proving the stick drift. The serial number took a while because none of the ** agents knows their own product since they kept telling me the serial number was on the back of the controller. It's not. It's on the inside of the battery port. I had to figure that out myself. Now they are requesting me to write my case number down on a piece of paper next to the controller's serial number and won't tell me why. I'm assuming this is because they want to prove that I own the product. Why would they request this when I already provided the proof of purchase off Amazon? Lastly, I've gotten broken promise after broken promise that this will get resolved from their RMA team and their ************ Team. I've requested several callbacks only to be ignored and I feel this is a clear UDAAP concern regarding this company's customer service practices as it is Unfair and Deceptive. DO BETTER RAZER.

    • Alicia B

      Date: 10/05/2023

      Honestly, I'm done with this company. I just went through their warranty process two months ago with my BF's controller. No issues for his, and he gave them zero information and no proof. For mine I provided my problem, a known issue with this model - Wolverine V2 Chroma, photo proof of the issue happening and proof of purchase. Razer went out of its way to worm and weasel out of honoring the product warranty. Insisted what I provided wasn't enough. Asked for access to my ****** drive and an additional video of the issue, which I feel is a huge liability of giving a stranger access to your personal drive. I don't share my drive with anyone. I got sick of the back and forth and handing me off to someone new every email, so I went to Best Buy where it was purchased and replaced with them. I feel I was subjected to an unjustifiable amount scrutiny because I am female gamer. None of this was done to my boyfriend, got his new controller in a few days again with zero proof of the issue. I wanted to pass this experience along to all my other fellow gamers out there.

    • Matt F

      Date: 09/24/2023

      Submitted ticket requesting assistance with the Kraken V3 X, a product I registered the day it was received by mail. The headband cracked within a year and a half of use.Here is how the ticket support went:- 18SEP23 submitted ticket via link for support on registered devices page under my account, with all required info - That night, received reply requesting my address, phone number, email, etc, along with proof of purchase in .pdf form, pictures of the device, and general questions surrounding the issue.- 19SEP answered all questions, attached proof of purchase from the vendor that was received by email.- 20SEP received the following:"My name is ****, one of your Technical Support Representative and I will be glad to assist you.I understand that you're having issues with your Razer Kraken V3 X where the headband is broken. I am sorry to hear that you had to go through this inconvenience. This is not the experience that we would like you to have. Rest assured that we will do our best to get this sorted.Upon checking, we have received an invalid invoice. Please send us the *** format of your invoice. You can directly download the invoice from your account or you can ask your reseller directly for a copy."The copy sent was the literal invoice, with all necessary data for proof of purchase, including my PII and all details of the transaction. Informed them of this *** stated it was insane I had to be put through this many questions for a registered product.- 21SEP received additional question:"Going back, did you apply any sun-screen or hair products (e.g. Hair wax) prior to wearing your headset?"In the end, this is what I got:"We understand your point and your claim for the issue with the Razer Razer Kraken V3 X and personally, I will have this noted for replacement as normal use. However, our warranty team which has the final say for issues like this would have to deem this to be beyond our scope to provide warranty replacement for the mouse."

    • Kevin D

      Date: 08/13/2023

      I will give this company ZERO star if I could. I had a wireless Deathadder V2 Pro mouse came with a keyboard combo, one of keys stopped working after about a year. Fortunately it still is under warranty. So I sent the mouse back to the company. To my surprise, they send me a V3 wired mouse (not pro version) and call it an upgade. What a joke, when I questioned them, I was told they don't have V2 any more, but on their own website, V2 Pro still is for sale at $79.99, and V3 is for sale at $69.99. They have ball to lie to my face. They gave me a inferior product and call it upgrade while they have the same moues for sale on their own website! When I contacted them again, they just claim the case is closed. What a disgusting customer service! I will never ever buy any produce from this company again. And I will make sure to tell everyone I know how **** this company is.

    • Morrison K

      Date: 08/09/2023

      Don't buy with debit/cash (or at all). They held my money hostage. Ordered a computer. Received it. First day I noticed it's internet connection was slower than 4 other devices in my home. I returned it for a refund according to their refund policy. They then held my money hostage for almost 4 months, when I needed it to buy a working computer. They gave no explanation and it took almost a dozen emails and calls and me threatening to take legal action or reverse charges on my credit card to finally get the money back. I actually did flag the purchase with my credit card and finally they sent me a refund. It was the worst customer service experience I've ever seen. In all my years I've never seen a company take longer than a couple of weeks for a refund (even pre-internet)... to see a 4 month refund time was friggin' wild! I hear stories where smaller purchases ($100-200 or so) never got their money back at all. I bet razer thinks "who's going to fight legally for a couple of hundred dollars? haha". Don't do business with Razer!

    • Chris M

      Date: 08/03/2023

      This company, which was once highly regarded, has now deteriorated to a disappointing state. I had to go through three replacements for my headphones via the *** process, and each replacement took an entire month to be processed. I am deeply disillusioned by this company's current performance. In the past, they were exceptional, but now, owning their products embarrasses me. My frustration towards this company has reached a point of genuine animosity. Their lack of responsiveness to faulty products and failure to provide a functional exchange is absolutely unacceptable. I will never buy another Razer product again.

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