Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of today, April 21, 2025, Accurate Background has still failed to complete my background check, which began on March 25. My prospective employer requested the background check on March 24, and I submitted all required documents the following day. On April 3, Accurate marked the background check as "complete," even though they had not obtained my criminal record from one of the counties I have lived in. Instead of marking that countys criminal records section as no records found, they incorrectly labeled it as complete simply because they were unable to obtain the document. This misrepresentation prompted my prospective employer to request that the case be reopened on April 8. Since then, Accurate has failed to make any meaningful progress. Despite my repeated explanations that the Courthouse does not issue criminal records, and that only the *************** does, Accurate has continued to contact the wrong government entity. I have repeatedly provided Accurate with the correct contact information for the ***************, including their mailing address, phone number, and email. I even arranged for the *************** to email the document directly to Accurate, which they acknowledged as valid. However, they claim they cannot use it due to internal protocol, insisting that the request must come directly from them, even though they have yet to contact the correct agency. Despite multiple escalations to agents, team leads, supervisors, and managers, Accurate Background has consistently failed to act. Due to this delay, I have already missed two scheduled training classes with my prospective employer and am about to miss a third. I am formally requesting the Better Business Bureau to pressure Accurate Background to complete my background check by contacting the *************** or to compensate me for the damages caused by their negligence and continued inaction.

  Business Response

  Date: 04/22/2025

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed.*** Xxxxxx's background check has a jurisdiction in ********** that requires additional processing time due to the court, as they state their records require a clerk-assisted search. Criminal records are housed at the court, and research is in process with the court. We can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  Customer Answer

  Date: 04/22/2025

  As expected, your response is generic and inaccurate in the context of my background check.

  
  

  The core problem is this:

  Accurate Background continues to contact the Mono County Superior Court, even though I have repeatedly informed your team that the **************************** is the correct agency for the required records. Despite receiving a valid criminal record directly from the ***************, your team refuses to use it and still has not contacted the correct agency.

  
  

  Key differences between these two agencies:

  - Mono County Superior Court provides court records only if a case was filed and wont have records of arrests with no charges.

  
  

  - Mono County *************** provides arrest, detention, and local criminal history records and may have records even if no case was filed in court, which is essential for a full and accurate background check.

  
  

  Why this matters: Because Accurate is contacting the wrong entity, the background check is incomplete. The *************** already provided the correct record, but Accurate refuses to act on it or reach out themselves.

  
  

  My request: Escalate this to someone who can immediately contact the *************************** using the contact information Ive already provided. If Accurate is unwilling or unable to do so, I request compensation for the damages caused by your ongoing delay.

  t information Ive pr

   

  Business Response

  Date: 04/24/2025

  We are able to confirm that the background check for X** Xxxxxx was completed on 04/22/2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am perplexed that this company is still in business. I have seen dozens of reviews expressing the same concern as mine. I have followed up many many times to check the status of my background check. I have a clean record and previous companies passed my background within a matter of days. I submitted my background check with Accurate on 2/7/25. It is currently 3/12/2025. The #1 asset a person can have is their income. Accurate is preventing this. Please complete my background check asap!! This is unacceptable.

  Business Response

  Date: 03/13/2025

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check has a jurisdiction in ********** that requires additional processing time due to process changes imposed by the court. We can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am officially filing a complaint to the Better Business Bureau against Accurate Background as their inability to read this document correctly is causing a significant delay in my employment and is effecting my livelihood. They are refusing to finalize this process because they are claiming that the date of birth written on the document is incorrect, but I've contacted them several times and their representative agree with me over the phone that it is correct. The date of birth written on the document is ********** and they are claiming that it is 02-07-1998. Before this, they were trying to say that the 7 looked like a 2. I've contacted them several times and have had to make a few other minor corrections. I feel like they are intentionally causing a delay in this process and are refusing to finalize it. This is causing a huge delay, going into the third week of dealing with this when it should only have taken less than one week.

  Business Response

  Date: 03/03/2025

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. This request has been escalated, and we can confirm our team is actively working on obtaining results. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:02/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I am filing a formal complaint against Accurate Background due to their failure to complete my background check in a timely manner. I submitted my background application on January 4, 2025, and as of today, February 13, 2025, my application remains pending with no clear completion date.I have made multiple attempts to contact Accurate Background through phone calls and emails, offering to provide any necessary assistance to expedite the process. Despite my efforts, I have not received any substantive updates, nor have they provided me with an estimated timeframe for completion.This delay is causing significant distress, as I am at risk of missing my start date for my prospective employer due to Accurate Backgrounds negligence. The company's failure to provide my background report within a reasonable period is unacceptable and unprofessional.I am formally demanding that Accurate Background immediately complete my background check without further excuses so that I can proceed with my employment. If this matter is not resolved promptly, I may consider taking further action.I appreciate your assistance in addressing this matter. Please let me know how I can provide additional details if necessary.

  Business Response

  Date: 02/14/2025

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed.*** Xxxxxx's background check has a jurisdiction in ********** that requires additional processing time. We can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns,please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  Customer Answer

  Date: 02/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company that I have applied is using Accurate background screening for the background check. I have been waiting 6 business days and it should not take this long. I have only lived in one county and state my entire life. Ive never had any convictions of any kind. The courts are not backlogged and information is available due to it being post covid era. I need this completed by Monday.

  Business Response

  Date: 02/07/2025

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check has a jurisdiction that requires additional processing time due to process changes imposed by the court. We can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  Customer Answer

  Date: 02/08/2025

  I am not satisfied with the reasons given. Your website clearly states 1-5 business days. Monday will make 7 business days. 

  Business Response

  Date: 02/10/2025

  The turnaround time quoted is an average and not a guarantee; however, we can confirm that X** Xxxxxx's background check was completed on 02/09/2025.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I have been waiting a month for my background to clear from accurate background. Was hired a month ago but yet I still cant work. Have wife children. Was hoping to be able to give my kids a Christmas but accurate background is still pending even though it says up to 10days I just want to be verified so I can work and I spoke to them twice they say everything looks good but yet I just been at a stand still seems accurate background controls my life at the moment thats not right and not there policy

  Business Response

  Date: 12/20/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check has a jurisdiction that requires additional processing time. We can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  Customer Answer

  Date: 12/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 3rd time I have been forced by an employer to use the company accurate background for a background screening. Every time it has taken over 100 days when they promise a 10 day turn around. I have called and messaged over 100 times and am left on hold for hours, the employee will lie and tell me they will give me a manger and instead the same person gets back on the phone and tells me a different name. They are disrespectful, they are liars, and this is not a business built on American principles.

  Business Response

  Date: 12/19/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check has a jurisdiction in ********** that requires additional processing time due to process changes imposed by the court. Access to records has been severely limited; however, we can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 17th, 2024 i submitted a request for a background check. It is now December with no light at the end of the tunnel. I was initially told that that i was hired for this new company and all looked great, i just needed a background check and i am set. Since i have nothing on my record, i was not worried about anything so i decided to respectfully resign my job at my old company that i worked for. (Worst mistake) I would have never resigned if i knew about the 5 months wait for a background check. I literally just wanted to gain some new knowledge with this new job. Now i see why people are so hesitant to leave a current job for a new one. Life ****** for me i guess.

  Business Response

  Date: 12/06/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed.*** Xxxxxx's background check has a jurisdiction that requires additional processing time due to process changes imposed by the court. Access to records has been severely limited; however, we can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:11/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Accurate Backgrounds for significant delays and poor customer service regarding my ******************** check. I submitted my request on November 11, 2024, and was told it would take 2-3 business days to complete from my potential employer. Since then, I have been given multiple conflicting completion dates:November 18,November 21,November 25,Most recently, December 2.I have reached out numerous times and spoke with a manager, but I keep receiving the same excuses regarding "court delays" and "government delays." Despite my efforts to escalate the issue, no real progress has been made. This delay is directly impacting my ability to work and earn an income.I am requesting that Accurate Backgrounds complete the background check immediately. I will only accept confirmation of its completion, not further delays or excuses.

  Business Response

  Date: 12/04/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check had a jurisdiction that requires additional processing time due to process changes imposed by the court. We can confirm our team is actively following up on a continuing basis, and the background check was completed on 11/26/2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offered employment from ****** but had to complete background screening using Accurate first. Its been one month to date since requesting my background check and have no records sent to ****** from this company. Ive tried expediting my background screening to send over to ****** so I may begin my employment but was not given any time frame of when it would be completed nor if it would be completed at all. **************** is repetitive stating the courts are backed up but Ive called every county clerk jurisdiction Ive lived in and they stated they have no requests for my background records. Absolute fraud of a company.

  Business Response

  Date: 11/19/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing.While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check has a jurisdiction that requires additional processing time due to process changes imposed by the courts in **********. We can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.