Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am moving to *********, ** to start an assistant baseball coach position at **************************. The day of my move, I received a call from HR at **** informing me that the background check provided by Accurate Background had come back showing a felony in ***************** in 2019. I have never been arrested in my life!! And at that time, I wasn't even in that area. I have had 2 coaching positions since 2019, at ************** and ***************************, and both background checks came back clean. So now the position offer at **** is on hold and I have already moved my household and procured a place to live in *********. Speaking with Accurate Background is impossible as the employees barely speak understandable English. The first time I called, they were going to send a copy of the report to my email, but I never received it. The second time I called, they said they could not provide the report to me. I contacted the Alachua *************************** and got an affidavit that shows I have NEVER had any arrests. However, it was discovered that there was an arrest of someone with the name ***** ***** during that time frame and the charge was the same that was claimed of me. So they obviously have the wrong person. Different last name by one letter and also a different middle name. This has caused me much emotional distress and if it is not cleared up quickly, will also be causing financial loss and reputation damage.

  Business Response

  Date: 07/14/2025

  We have reviewed X** Xxxxxx's concern related to the criminal record check on their background check and apologize for any inconvenience they are experiencing. We have completed the reinvestigation and have notified both X** Xxxxxx and the client of the updated results. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My background check for employment was submitted to Accurate on 06/14/2025. Today is 06/26/2025 and they still have not completed my background check. Ive had two other checks done on me within the past six months and they were both done within 24 hours. I was told theyre waiting on government agencies but I called the local office here and they said a report back from them takes less than 24 hours. Ive only lived in two counties my entire life so there is zero reason why a simple check should be taking this long. Ive had three shifts taken away from me and they are going to withdraw my application all together just because Accurate cant get do their job. I have no record so I know theres no reason for it to be taking this long! This is causing me and my family serious hardship for no reason at all. After searching the internet for answers I see that this is a common thing with Accurate. If they cant do their job in a timely manner, they shouldnt be allowed to operate at all!

  Business Response

  Date: 06/27/2025

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times delays do happen. We have requested that the pending search in ****** be expedited; however, the search does need additional research with the court. We can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  Customer Answer

  Date: 06/27/2025

  This generic, cut and paste answer isnt enough and I dont accept it! I know how this works. The information youre looking for in my background check is literally public record and can be accessed online, for free! I know the ***** in ****** is not the reason for this severe delay because I used to work there and I know exactly how these background checks go. Accurate is not doing their jobs and Im really tired of hearing these generic excuses that you tell everyone who has a question or complaint.
  

  I would just like the lying to stop and for my background check to be completed. 

  Heres an example for you. My sister and I applied for this position on the same day, we did the intake process and drug screenings together on the same day, and we had our background checks initiated the same day. We both have lived in only the same two counties and both have no criminal records. Her background check came back in less than one business day and here we are waiting for mine two weeks later.
  

  The company has threatened to rescind my offer because my background check hasnt come back yet and if that happens I will be looking further into this and taking legal action. People have bills and though I have high limit credit cards, I shouldnt have to be living off of them because a company cant seem to complete a simple background check. Ive had over 20 done on me and this is the first time its taken more than a day. Accurate should be embarrassed. 
  

  This is unacceptable and if Accurate does not do their jobs I will be pursuing legal actions for monetary losses incurred due to their incompetent business practices. 

  Business Response

  Date: 06/30/2025

  We apologize for any inconvenience you are experiencing, and we have reached out to our team members to expedite the search. We can confirm this is still in process, and we are ensuring everything we can to complete the background check as quickly and accurately as possible. However, some searches do require additional research at the court, in addition to reviewing online records, for a thorough background check, so delays can occur due to those reasons. 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, 2025, I submitted documents authorizing Accurate Background to complete a criminal history check for a new prospective employer. As a ***** resident, state law dictates that consumer background checks can only report convictions that occured within the preceding 7 years. I have lived in the same county and state for the preceding 7 years. The county in which I reside has a fully digital criminal court record index searchable online for free. I have called every day for the preceding week to Accurate Background and each time I have asked for a status update, Accurate Background offshore employees reply from a script that "we are waiting only for the criminal history checks to be finished". When I ask the employee what court system they are waiting on, the employee cannot answer and instead gives a very confusing and nonsensical response which does not address my question. I have been submitted to numerous background checks over the preceding several years with other vendors, and it has never taken more than 72 hours to complete. Accurate Background is on day 7 with zero progress. This is unacceptable and prevents me from being able to take on new employment. The other complaints concerning Accurate Background share a similar theme. If a company cannot perform their core function, they should not be in business.

  Business Response

  Date: 05/28/2025

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times delays do happen. We have requested that the pending search in ***** be expedited, and we can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  Customer Answer

  Date: 05/28/2025

  This response does not address why it is taking this long to complete a record search of a computerized criminal history system that other vendors complete in a couple of dtays at most.

   

  The background report system shows ***** still pending. 

  Business Response

  Date: 05/30/2025

  We can confirm that X** Xxxxxx's report is now completed. Some searches do require additional research at the court, in addition to reviewing online records, for a thorough background check, so delays can occur due to those reasons. 

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of today, April 21, 2025, Accurate Background has still failed to complete my background check, which began on March 25. My prospective employer requested the background check on March 24, and I submitted all required documents the following day. On April 3, Accurate marked the background check as "complete," even though they had not obtained my criminal record from one of the counties I have lived in. Instead of marking that countys criminal records section as no records found, they incorrectly labeled it as complete simply because they were unable to obtain the document. This misrepresentation prompted my prospective employer to request that the case be reopened on April 8. Since then, Accurate has failed to make any meaningful progress. Despite my repeated explanations that the Courthouse does not issue criminal records, and that only the *************** does, Accurate has continued to contact the wrong government entity. I have repeatedly provided Accurate with the correct contact information for the ***************, including their mailing address, phone number, and email. I even arranged for the *************** to email the document directly to Accurate, which they acknowledged as valid. However, they claim they cannot use it due to internal protocol, insisting that the request must come directly from them, even though they have yet to contact the correct agency. Despite multiple escalations to agents, team leads, supervisors, and managers, Accurate Background has consistently failed to act. Due to this delay, I have already missed two scheduled training classes with my prospective employer and am about to miss a third. I am formally requesting the Better Business Bureau to pressure Accurate Background to complete my background check by contacting the *************** or to compensate me for the damages caused by their negligence and continued inaction.

  Business Response

  Date: 04/22/2025

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed.*** Xxxxxx's background check has a jurisdiction in ********** that requires additional processing time due to the court, as they state their records require a clerk-assisted search. Criminal records are housed at the court, and research is in process with the court. We can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  Customer Answer

  Date: 04/22/2025

  As expected, your response is generic and inaccurate in the context of my background check.

  
  

  The core problem is this:

  Accurate Background continues to contact the Mono County Superior Court, even though I have repeatedly informed your team that the **************************** is the correct agency for the required records. Despite receiving a valid criminal record directly from the ***************, your team refuses to use it and still has not contacted the correct agency.

  
  

  Key differences between these two agencies:

  - Mono County Superior Court provides court records only if a case was filed and wont have records of arrests with no charges.

  
  

  - Mono County *************** provides arrest, detention, and local criminal history records and may have records even if no case was filed in court, which is essential for a full and accurate background check.

  
  

  Why this matters: Because Accurate is contacting the wrong entity, the background check is incomplete. The *************** already provided the correct record, but Accurate refuses to act on it or reach out themselves.

  
  

  My request: Escalate this to someone who can immediately contact the *************************** using the contact information Ive already provided. If Accurate is unwilling or unable to do so, I request compensation for the damages caused by your ongoing delay.

  t information Ive pr

   

  Business Response

  Date: 04/24/2025

  We are able to confirm that the background check for X** Xxxxxx was completed on 04/22/2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am perplexed that this company is still in business. I have seen dozens of reviews expressing the same concern as mine. I have followed up many many times to check the status of my background check. I have a clean record and previous companies passed my background within a matter of days. I submitted my background check with Accurate on 2/7/25. It is currently 3/12/2025. The #1 asset a person can have is their income. Accurate is preventing this. Please complete my background check asap!! This is unacceptable.

  Business Response

  Date: 03/13/2025

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check has a jurisdiction in ********** that requires additional processing time due to process changes imposed by the court. We can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am officially filing a complaint to the Better Business Bureau against Accurate Background as their inability to read this document correctly is causing a significant delay in my employment and is effecting my livelihood. They are refusing to finalize this process because they are claiming that the date of birth written on the document is incorrect, but I've contacted them several times and their representative agree with me over the phone that it is correct. The date of birth written on the document is ********** and they are claiming that it is 02-07-1998. Before this, they were trying to say that the 7 looked like a 2. I've contacted them several times and have had to make a few other minor corrections. I feel like they are intentionally causing a delay in this process and are refusing to finalize it. This is causing a huge delay, going into the third week of dealing with this when it should only have taken less than one week.

  Business Response

  Date: 03/03/2025

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. This request has been escalated, and we can confirm our team is actively working on obtaining results. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

• Initial Complaint

  Date:02/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I am filing a formal complaint against Accurate Background due to their failure to complete my background check in a timely manner. I submitted my background application on January 4, 2025, and as of today, February 13, 2025, my application remains pending with no clear completion date.I have made multiple attempts to contact Accurate Background through phone calls and emails, offering to provide any necessary assistance to expedite the process. Despite my efforts, I have not received any substantive updates, nor have they provided me with an estimated timeframe for completion.This delay is causing significant distress, as I am at risk of missing my start date for my prospective employer due to Accurate Backgrounds negligence. The company's failure to provide my background report within a reasonable period is unacceptable and unprofessional.I am formally demanding that Accurate Background immediately complete my background check without further excuses so that I can proceed with my employment. If this matter is not resolved promptly, I may consider taking further action.I appreciate your assistance in addressing this matter. Please let me know how I can provide additional details if necessary.

  Business Response

  Date: 02/14/2025

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed.*** Xxxxxx's background check has a jurisdiction in ********** that requires additional processing time. We can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns,please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  Customer Answer

  Date: 02/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company that I have applied is using Accurate background screening for the background check. I have been waiting 6 business days and it should not take this long. I have only lived in one county and state my entire life. Ive never had any convictions of any kind. The courts are not backlogged and information is available due to it being post covid era. I need this completed by Monday.

  Business Response

  Date: 02/07/2025

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check has a jurisdiction that requires additional processing time due to process changes imposed by the court. We can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  Customer Answer

  Date: 02/08/2025

  I am not satisfied with the reasons given. Your website clearly states 1-5 business days. Monday will make 7 business days. 

  Business Response

  Date: 02/10/2025

  The turnaround time quoted is an average and not a guarantee; however, we can confirm that X** Xxxxxx's background check was completed on 02/09/2025.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I have been waiting a month for my background to clear from accurate background. Was hired a month ago but yet I still cant work. Have wife children. Was hoping to be able to give my kids a Christmas but accurate background is still pending even though it says up to 10days I just want to be verified so I can work and I spoke to them twice they say everything looks good but yet I just been at a stand still seems accurate background controls my life at the moment thats not right and not there policy

  Business Response

  Date: 12/20/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check has a jurisdiction that requires additional processing time. We can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  Customer Answer

  Date: 12/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 3rd time I have been forced by an employer to use the company accurate background for a background screening. Every time it has taken over 100 days when they promise a 10 day turn around. I have called and messaged over 100 times and am left on hold for hours, the employee will lie and tell me they will give me a manger and instead the same person gets back on the phone and tells me a different name. They are disrespectful, they are liars, and this is not a business built on American principles.

  Business Response

  Date: 12/19/2024

  We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check has a jurisdiction in ********** that requires additional processing time due to process changes imposed by the court. Access to records has been severely limited; however, we can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.