We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Employment Background Check

Accurate Background

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employment Background Check.

Complaints

Customer Complaints Summary

  • 92 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 17th, 2024 i submitted a request for a background check. It is now December with no light at the end of the tunnel. I was initially told that that i was hired for this new company and all looked great, i just needed a background check and i am set. Since i have nothing on my record, i was not worried about anything so i decided to respectfully resign my job at my old company that i worked for. (Worst mistake) I would have never resigned if i knew about the 5 months wait for a background check. I literally just wanted to gain some new knowledge with this new job. Now i see why people are so hesitant to leave a current job for a new one. Life ****** for me i guess.

    Business Response

    Date: 12/06/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed.*** Xxxxxx's background check has a jurisdiction that requires additional processing time due to process changes imposed by the court. Access to records has been severely limited; however, we can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  • Initial Complaint

    Date:11/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Accurate Backgrounds for significant delays and poor customer service regarding my ******************** check. I submitted my request on November 11, 2024, and was told it would take 2-3 business days to complete from my potential employer. Since then, I have been given multiple conflicting completion dates:November 18,November 21,November 25,Most recently, December 2.I have reached out numerous times and spoke with a manager, but I keep receiving the same excuses regarding "court delays" and "government delays." Despite my efforts to escalate the issue, no real progress has been made. This delay is directly impacting my ability to work and earn an income.I am requesting that Accurate Backgrounds complete the background check immediately. I will only accept confirmation of its completion, not further delays or excuses.

    Business Response

    Date: 12/04/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check had a jurisdiction that requires additional processing time due to process changes imposed by the court. We can confirm our team is actively following up on a continuing basis, and the background check was completed on 11/26/2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist

  • Initial Complaint

    Date:11/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Offered employment from ****** but had to complete background screening using Accurate first. Its been one month to date since requesting my background check and have no records sent to ****** from this company. Ive tried expediting my background screening to send over to ****** so I may begin my employment but was not given any time frame of when it would be completed nor if it would be completed at all. **************** is repetitive stating the courts are backed up but Ive called every county clerk jurisdiction Ive lived in and they stated they have no requests for my background records. Absolute fraud of a company.

    Business Response

    Date: 11/19/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing.While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check has a jurisdiction that requires additional processing time due to process changes imposed by the courts in **********. We can confirm our team is actively following up on a continuing basis. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  • Initial Complaint

    Date:11/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First of all, I am EXTREMELY UPSET. How can you as a business cause problems for people trying to seek employment. *** had to change my schedule to a later start date because of this business. How dare you. I have children. Its holiday season. Its already hard to seek employment as it is. For this business be a reason why I am currently out of a job is insane. How DARE YOU. I am almost in tears. Ive already quit my previous job for this new job and this company is ruining everything for me right now. I have rent to pay. Are you crazy? Ive never experienced ANYTHING like this in my life. Literally a background check taking an eternity is stopping me from being employed.

    Business Response

    Date: 11/14/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing.While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check had a jurisdiction that requires additional processing time due to process changes imposed by the court. We can confirm our team is actively following up on a continuing basis, and the background check was completed on 11/13/2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I first started becoming afraid of the delays with the background checks, I checked online and reviewed reviews, and my heart skipped a bittwo actually. I already resigned, giving the usual two weeks, and rejected two other offers for ******. Then I noticed hundreds of reviews, with them waiting for eight weeks plus, with offers even getting pulled. I swallowed my spit and called customer service. The script I saw online was the same one I got: "This delay is because we are awaiting a response from a government agency." My heart sank. The job market is so tough, and I just left one job and rejected others. It is obvious that this is going to be a long winter.

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************** Reference #: ********* Created On: 10/17/2024 Accurate Background llc told me they made a mistake and are working on removing these 2 cases (Regarding cases 09-02810J5 ACTIVE WARRANT and 09-02810J5A ACTIVE WARRANT 1 in ******, **) off my background. I never been in trouble, never had a felony or criminal record and I don't have warrants anywhere in the world for my arrest!!!!A job is trying to hire me and this company put 2 cases on my background that didn't even belong to me and they apologized talking about they are working on corrections. Yet I'm about to loose my job opportunity with a company over something that wasn't even my fault. Because the company say they need an answer asap. Places like these affect someones lively hood and how they provide food on their table. Ppl can't afford for you to s**** their lively hood up. I think there should be some consequences or steep penalties for the constant s**** **** Too many people on BBB are saying the same thing. This place needs to get out of business and the business of others (BACKGROUND).They love to promise ppl that they will expedite the process. They won't give you a time frame of how much longer it's going to take. Status just says dispute. I was supposed to start the new job Monday 10/28/24 and can't because of Accurate Background llc whose not at all "ACCURATE"

    Business Response

    Date: 11/04/2024

    We reviewed Xxxx Xxxxs concern regarding the turnaround time of their background check.  While we aim to complete reports as quickly as possible, we strive to ensure our quality and accuracy standards are met. We can confirm XXXXXXXX disputed the accuracy of their report and a reinvestigation is in progress. XXXXX will be notified when their dispute is complete. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

    Customer Answer

    Date: 11/05/2024

    Again, as I and OTHERS have said "Accurate Background llc REFUSE to give you a time frame of how much longer the process is going to take or how far along in the process they are (beginning, middle, or end). Y'all need to improve your business with better time frames and faster service. There are ppl who waited as long as seven months to get an answer from y'all about their background check. This is OUTRAGEOUS! Jobs are trying to hire *** within the 1st week or two, not months down the line. The job market doesn't work like this. 

    You say:

    "We can confirm XXXXXXXX disputed the accuracy of their report and a reinvestigation is in progress. XXXXX will be notified when their dispute is complete."

     

    Well duh, I filed the dispute, so I already know that. We're still at square one (NO TIME FRAME, A POSSIBLE DATE, OR WEEK of COMPLETION).  If y'all admitted y'all's mistake to me on the phone then what are we even investigating. This needs to be took off my background ASAP. I do not have warrants for my arrest, I am not in any trouble in no city in *******, and I never had a CRIMINAL background in the past. The most trouble I've had is traffic tickets and they were handled early on, and most never even hit my record. Not sure where y'all are getting your information from. All background checks I took in my entire life of 38 yrs has been a breeze. Y'all are the first EVER to do this to me. I never been denied a job because of a ridiculous background check. I'm not somebody who's out here getting into trouble. 

    Business Response

    Date: 11/11/2024

    Per the ****, consumer reporting agencies have up to 30 days to complete a dispute reinvestigation. While we aim to resolve disputes as quickly as possible, we cannot provide specific ETA's as specific resolution times are dependent on various factors and responses from courts and other agencies. We are actively working on the investigation and the dispute will be resolved once all needed information is obtained. As indicated in our previous response, XXXXXXX will be notified when the dispute is resolved.

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Accurate background is a joke! They continue to tell you that its still in process but refuses to tell you why or whats pending! I have had three other backgrounds done the same day as accurate and all of the others have came back cleared. They keep telling me that its pending and they cant say why and that the *** is November 6th but it could be sooner or later. This company needs to be shut down or a law suit needs filed! This is causing so many people to loose jobs, and causing way more harm to people then good. If I dont get an actual answer as to what is going on I will be seeking legal action against this company

    Business Response

    Date: 11/01/2024

    We reviewed Xxxx Xxxxs concern regarding the turnaround time of their background check.  While we aim to complete reports as quickly as possible, there are times where additional time is required  to obtain assistance from a clerk may be required to ensure our quality and accuracy standards are met. We can confirm their consumer report is now complete and apologize for any inconvenience they may have experienced. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 4, 2024, I was given a email offer for a position with a potential employer. As of October 23, 2024, it is still pending saying "Your background check is almost ready. Results should be posted within a day." It's been saying that since October 17, and I'm currently waiting for the background completion to be able to onboard for the new job. When calling customer service for the company, they say it's still in progress and that they can't tell me anything about it other than that. I have nothing that would flag, and I've been hired by this company previously, and I recently had Accurate Background complete a previous background check for me this year in June with ****** Half and it's taking over a week with no changes in my background, location or job. I just had to resubmit a new date because this is me and the hiring company back from making money to feed myself and my family.

    Business Response

    Date: 10/30/2024

    We have reviewed X** Xxxxxx's concern related to the turnaround time of their background check and apologize for any inconvenience they are experiencing. While we aim to complete reports as quickly and accurately as possible, there are times where additional assistance from a court is needed. X** Xxxxxx's background check has a jurisdiction that requires additional processing time due to process changes imposed by the court. We can confirm our team is actively following up on a continuing basis and will complete the background check as soon as the results are received. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was charged with my background investigation over a month ago, I was told 10 business days would be needed. This was in regard to a job offer. A job offer I have since lost because of them. The company offered me another position but pending the background. Both myself and the hiring company have contacted them with absolutely no resolution. They have held up the process and refuse to provide any explanation about what work theyve done or how much longer they will take.

    Business Response

    Date: 10/25/2024

    We have reviewed the candidates concern related to the turnaround time of their background check and apologize for any inconvenience they may have experienced.  While we strive to complete reports as quickly and accurately as possible, there are times where additional time is required to for processing. We have investigated their concern and can confirm this consumer report was completed on 10/23/2024. Should you have any additional questions or concerns, please feel free to contact us directly at ************ and a member of our ***************** team will be happy to assist.

  • Initial Complaint

    Date:09/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a former employer, I've been trying to submit an Employee Verification Request for about a week now. The email says to "use the link below" to submit the form but there is no link. It also says not to reply to the email since the mailbox is unmonitored. I called the phone number on the request, and I keep getting an electronic message saying they are experiencing phone issues and to use chat or email to reach them. I cannot find a chat feature on their website or an email address to use. Then I called corporate and was told they couldn't help me, and I had to call the number that was having issues. I don't know what else to do, I've called multiple times per day for a week and have gotten nowhere.

    Business Response

    Date: 10/03/2024

    We apologize for any inconvenience they are experiencing, but at this time we have reviewed X** Xxxxxx's concern when attempting accessing the link provided to provide employment verification for a former employee. Please contact us directly at ************ and a member of our ***************** team will be happy to assist.

    Customer Answer

    Date: 10/04/2024

    I was never provided a link to respond, it's not that the link didn't work. The phone number you provided is the same one I've called a dozen times and gotten an automated message that there is an issue with the phone line and to chat or email the company instead. When on the website, there is no contact information other than the email that the original message was sent from where it says "Do not reply to this email" because it is not a monitored account. I also found the corporate phone number but was just given the same faulty phone number because they couldn't help me.

    Business Response

    Date: 10/10/2024

    We apologize for any inconvenience you are experiencing, we have reached out to our team members and they were able to provide additional contact information for the Verification process. Please contact them at ************ or you may proceed to email them directly at ********************************

Accurate Background is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.