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Reviews

This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LoanDepot has 73 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LoanDepot

      6561 Irvine Center Dr Irvine, CA 92618-2118

      BBB accredited business seal
    • LoanDepot

      14000 N Pima Rd Ste 150 Scottsdale, AZ 85260-3972

      BBB accredited business seal
    • LoanDepot

      12526 S Mainstreet Ste 1725 Rancho Cucamonga, CA 91739-8881

      BBB accredited business seal
    • LoanDepot

      4800 N Scottsdale Rd #1000 Scottsdale, AZ 85251-7633

      BBB accredited business seal
    • LoanDepot

      18311 North Creek Dr Tinley Park, IL 60477

    Customer Review Ratings

    4.1/5 stars

    Average of 1,112 Customer Reviews

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    Review Details

    • Review fromArlla K

      Date: 09/27/2023

      1 star
      The loan officers do not even know how to calculate monthly payments with added escrows

      LoanDepot

      Date: 10/09/2023

      Hi ***** We appreciate you for bringing this matter to our attention. Please contact our ************* team at ************ ******* or *************************************** so that we can try to resolve your concern.
    • Review fromThomas B

      Date: 09/26/2023

      1 star
      Do not use loan depot. Buyer be ******** Feb 23 to 18 Sept 23 to close. No fault of owner. Missed the entire construction season in ******. False promises, lies about having better products. Save yourself the heartache.

      LoanDepot

      Date: 10/09/2023

      Hi ****** -- Thank you for sharing your experience. If you would, please reach out to our ************* team at ************ ******* or **************************************** Wed like to hear more.
    • Review fromJames E

      Date: 09/25/2023

      5 stars
      *************, my loan officer, was patient, professional & helpful throughout all stages of the process.

      LoanDepot

      Date: 10/16/2023

      Hi *****! Thanks for sharing your story with us. We are so glad you had a great experience with **** and loanDepot. Please keep us in mind for any of your future financial needs.
    • Review fromYolanda Y

      Date: 09/24/2023

      5 stars
      ****************** I use loanDepot 2 times already for refinancing and cash out Im very satisfied Mr. **************** and Ms ***************************** are very professional. Thank you

      LoanDepot

      Date: 10/16/2023

      Hi *******! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
    • Review fromClark T

      Date: 09/23/2023

      5 stars
      The lender has been with and walked us thru every step of the process of purchasing our home. They ****** an A rating from my wife and myself for expedious service. They have my recommendation. ***************************

      LoanDepot

      Date: 10/16/2023

      Hi *****! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.
    • Review fromTresanders K

      Date: 09/23/2023

      5 stars
      **** was Very professional, personable, knowledgeable and was on top of every Avenue of the process of the end result of closing the sale.

      LoanDepot

      Date: 10/09/2023

      Hi Tresanders! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.
    • Review fromYOUNGHAK M

      Date: 09/23/2023

      5 stars
      It was very nice to have LoanDepot. I am 300% satisfied! I am not sure if I can mention about the name who helped me. She was very nice, kind, patent, informative and efficient! Thank you again.

      LoanDepot

      Date: 10/09/2023

      Hi Younghak! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
    • Review fromRichard F

      Date: 09/23/2023

      5 stars
      I've worked with them several times. They have always done an excellent job securing my mortgage or helping with a refinance. They make everything very easy.

      LoanDepot

      Date: 10/09/2023

      Hi *******! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.
    • Review fromPatricia L

      Date: 09/22/2023

      5 stars
      They were easy to work with. All involved would call or email me back in a reasonable time with answers to my questions. They are a good company to work with. ********

      LoanDepot

      Date: 10/09/2023

      Hi ********! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
    • Review fromOrlando M

      Date: 09/22/2023

      5 stars
      I am an excellent relationship with Loan Depot, and their professionalism is second to none! I have been a satisfied customer for 10 plus years now. Thanks **********************.

      LoanDepot

      Date: 10/09/2023

      Hi *******! We appreciate the positive feedback. Our team works hard to ensure every customer enjoys the best possible experience. Your review will be shared with the loanDepot team.

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