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Business Profile

Mortgage Lenders

E Mortgage Capital

Reviews

This profile includes reviews for E Mortgage Capital's headquarters and its corporate-owned locations. To view all corporate locations, see

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E Mortgage Capital has 20 locations, listed below.

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    Customer Review Ratings

    4.51/5 stars

    Average of 290 Customer Reviews

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    Review Details

    • Review fromJerry T

      Date: 02/26/2024

      5 stars
      ***************** and ***************** were amazing to work with, even when a family emergency required my wife to be away, they were able to adjust the closing to accommodate our situation. No doubt the best duo in refinancing, I appreciate everything, they went above and beyond on every aspect of our loan. I highly recommend E Mortgage Capital!!
    • Review fromJim T

      Date: 02/15/2024

      5 stars
      Great service and the process was smooth!! I would highly recommend them to anyone
    • Review fromPaulo M

      Date: 02/13/2024

      5 stars
      Emortgage, *************** ***** is an excellent mortgage broker and extremely helpful this is the second time I use his services. Very fast painless
    • Review fromBECKY

      Date: 02/09/2024

      5 stars
      ****** was great helping me get a loan. He stayed in touch with me throughout the whole process. I will be telling all my friends about ******* and e-mortgage for their home loans. Thank you to everyone involved.*****
    • Review fromLisa C

      Date: 02/09/2024

      5 stars
      If anyone EVER needs a miracle worker for a loan when everyone else tells you theres no options and then even gets you more $ than you requested. Then you MUST request ***********************. He never gave up and neither did we. Underwriters continuously requested a new document the next day after you just sent them what they requested (I get it, youre dealing with *************** We are an extremely busy family with 3 kids and multiple businesses that always require us to be somewhere or doing something. **** always made sure to contact us by phone or text if we didnt respond to an email by the next day so that nothing would be canceled due to delays. Good old school customer service does still exist!! Thank you again for everything, it means more than you will ever know. Props to E. Mortgage Capital, we will definitely be using you all in the future and referring business your way. Thank you again!!
    • Review fromPaul E

      Date: 01/31/2024

      5 stars
      Being grateful that ***************** from E Mortgage Capital be able to help us to reduced our rates. He did it within a week n a 1/2.. Awesome person, hes very professional in what hes doing.. Will definitely recommend him to anyone I know that needs help with a Mortgage loan. Thank you EMC for allowing us to do business with your company. Youll be our main source for the future as well. Appreciate you *** so much for all the help. Give EMC 110%
    • Review fromBilly S

      Date: 01/26/2024

      1 star

      Billy S

      Date: 01/26/2024

      BUYER BEWARE! I work with many loan officers. This company will promise the moon and not deliver. They were friendly, but DON'T COMMUNICATE. The owner of company apologized for the bad service and then proceeded to make no changes...it actually got worse. RUN, RUN, RUN!

      E Mortgage Capital

      Date: 04/02/2024

      We try really hard to do right by our customers and are sad to hear this review.  We did everything correct and went above and beyond for this borrower. Everything went great with the loan and we were able to cover more of his closing costs than what we first quoted/offered.

      We were closing towards the end of the month and we reached out to the borrower and told him he had to make his mortgage payment as we were not going to be able to fund by month end.

      ******** advised us he made his payment right away. ******** signed loan docs and escrow funded the loan. However, they got a notice from his lender that he put a stop payment on his prior months mortgage payment.

      We called him right away and let him know about this and told him he still had to pay that payment (as title could not and would not record).

      E Mortgage Capital

      Date: 04/02/2024

      My apologies.  The response above was meant for a different consumer.  Here is our response:

      We tried our best to accommodate the borrower but even though the appraisal came in high the lender program would only allow the loan amount to be based on the purchase price as it was owned for less than 6 months.  We had done several loans like this for the borrower so the rules were known going into this transaction.  The higher appraisal may have caused hope for a higher loan amount but the lender was firm on the rule.

    • Review fromTimothy H

      Date: 01/24/2024

      5 stars
      This is a great company. I've worked with ********************* in the past and he has helped me with large and complex loans with ease. Getting a loan is not always an easy process but if you have professionals who know what they're doing they will make your lives so much easier and can help ensure you close on a property on time, which is so important in the crazy markets we've been seeing.
    • Review fromSummer W

      Date: 01/11/2024

      5 stars
      ***** was great. He was Very friendly and patient with me.
    • Review fromLisa R

      Date: 01/07/2024

      5 stars
      Very friendly and professional. Easy to work with. Very good with follow up and call return.

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