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Business Profile

Plumber

Roto Rooter

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Roto Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto Rooter has 33 locations, listed below.

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    Customer Review Ratings

    1

    Average of 15 Customer Reviews

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    Review Details

    • Julian K

      Date: 10/05/2024

      I would highly recommend consumers avoid Roto- rooter ************, their service, professionalism, pricing and customer support are all sub-standard and in some cases down right dishonest. I am baffled that the ****** reviews are so positive and in my opinion this is downright suspect. They will tell you that your insurance will pay for their overpriced service but trust me call your insurance company first and then contact another company.

    • Shashi C

      Date: 09/28/2024

      We are VERY UNHAPPY the way Roto Rooter dealt with us when we called them for a plumber to come and stop a water leak in our crawl space which is partially carpeted.The ** representative was sent before even the plumber came. *****, the ** representative for water mitigation., was very nice and pleasant. But, she had to do what ** has trained her and expected her to do.** HAS TO STOP THIS PRACTICE OF SENDING THE SALES PERSON BEFORE WHAT THEY ARE CALLED FOR. This practice traps the senior citizens and elderly people like us.We didnt even want to involve our insurance. We thought it might cost us about $1500-$2000, to dry the carpet and other things. We have $1000 deductible insurance. We didnt think it was worth involving our insurance. But, ** has trained the sales persons to trap the clients into involving the insurance,so that they can make more money. She assured us that they will work with our insurance company which will take care of all our expenses. They got some paperwork signed by my husband and started the work next morning.The bill to dry small portion of the carpet and floor in the crawl space was outrageous. It was MUCH MUCH higher than what our insurance estimated.We HAVE PAID what insurance gave to us. Now *** in their claims department keeps sending us threatening letters which will intimidate any seniors or old people like us .WE HOPE AND PRAY:NO ONE ELSE BECOMES VICTIM OF **s UNETHICAL AND PREDATORY PRACTICES OF TRAPPING THE CLIENTS, CHARGING OUTRAGEOUS PRICES and THEN SENDING THREATENING and INTIMIDATING LETTERS.OUR RATING IS VERY NEGATIVE FOR ROTO ROOTER,****** *.

    • Phil Y

      Date: 08/09/2024

      We were ripped off by our local Roto-Rooter plumber. The cost of goods were reasonable - but their labor charge was horrendous - at $1000/hr!

    • Cynthia A

      Date: 06/23/2024

      D- grade is supported by them destroying almost $1500.00 in Carpet in my home while servicing something, There Tech took responsibility buy almost a year later Roto rooter HAS NOT paid for the Damage.

    • ELAINE P

      Date: 06/10/2024

      We called Roto-Rooter to fix a problem with our sewer. A cap had fallen into the sewer and was causing a blockage. Roto-Rooter did not have a camera to see the problem and proceeded to insert a high-pwered snake with a knife on the end topush the cap through. The knife got stuck in the pipe and the employee of Roto-Rooter said he had to cut off the snake and leave it in the line. We cannot put toilet paper in the toilet as it wiill get stuck on the snake and cause a back-up. We told Roto-Rooter they have to remove the snake. They sent us a bill for $35,000.00 to remove their snake that they inserted. We need help as they will not answer our calls or respond to our attorney letters!!!

    • Bette L

      Date: 05/24/2024

      I was overcharged for my simple toilet tank repair. The tech Marqui who fixed my toilet basically just replaced a couple of parts, flapper and toilet flushing handle/rod (which both probably run only about $10 each). So I was charged close to $400 just for the labor. Turns out that the flapper didnt even need to be replaced, what a scam!The total cost was $418 for about 30 minutes of labor! Gotta love how they don't break down the pricing, like seriously, how do you come up with $418?Another issue I had was when I brought up the $75 off repair discount, ****** wouldn't honor it and informed me that the reason the discount couldn't be used was that the flapper was replaced, and I wasn't charged for the flapper??Apparently, Roto-Rooter has a history of overcharging customers for unnecessary workhttps://topclassactions.com/lawsuit-settlements/lawsuit-news/roto-rooter-repair-scam-class-action-lawsuit/#:~:text=A%20class%20action%20lawsuit%20filed,replacements%20costing%20thousands%20of%20dollars.*****************************************************************************************************************************, I'm also beginning to wonder if *********************, Customer ********************** Manager, exists -- replied to her over 5 hrs ago about 2 min after ***'s response to my review and STILL waiting to hear back from him!UPDATE -- About 5 min after leaving this last bit of info, I receive a call from *****, Hiring Manager, and he proceeds to tell me that *** only goes through him, not directly with the customer. Anyway, ***** tries telling me that he can honor the $75 off now, after *** posted negative ****** reviews. I get soooo ****** off and I'm like, ****** was supposed to have done that 4 days ago when I had the service done. I actually refuse the $75 refund and I'm like, I'd rather keep my negative reviews up if it helps anyone take their business elsewhere!! AND sadly, ***** didnt even have any idea about the breakdown of $418 and the way in which that amount was determined.

    • Richard K

      Date: 04/27/2024

      This company chargers two to four times market prices. Does not finish jobs and quotes to repair jobs incorrectly. They are essentially thiefs with their pricing and keep upselling and not giving you the full service you paid for. In my instance I had a drain clog. They charged me $497 to come clear it. Didnt work. Then they said hydrojet required which would cost $1400. I told them that was too expensive. They said would cost $1300. It should cost $600 to $800. They hydrojet the line and diagnosed still some roots in part but wouldnt hydrojet that part of sewer line unless I paid another $1300. In essence I didnt get even what I overpaid for. They are crooks.

    • Bryan P

      Date: 02/26/2024

      Make sure they inform you about their "Service Fee" and get a quote up front. They are sneaky and will do everything to steal your money. Good luck should they ever call you back and if they do they have a CSR call you and they in turn do NOTHING. it has not been over 6 months and still No call back from the General Manager as promised. Again they tried to trick my neighbor into paying $900 to install a toilet (in which he bought and was told it would not work, again the lies they will tell you. but they did not tell him what the Service Fee was and he paid $800.) I wound up paying $2600 ( $1500 for Labor (which is the service fee too). If you look into their background you will see that they have had a class action lawsuit on them for over charging folks. So please use ANYONE else to do your plumbing needs. Again if you want to be overcharged and have no idea is you even have a warranty that is valid than go with this company. Oh before I forget I was told by the tech that he would come back the next day around 9 am... He did not show up till **** and I had to call him to remind him of our appointment. Yup Poor Service, over inflated prices... DO NOT GO Here folks.

    • Alison I.

      Date: 02/22/2024

      Outrageous bill for 19 hours work - nearly $5 thousand dollars. They quoted their normal rate for their plumbers as $325 an hour. DO NOT provide your credit card or sign an estimate, especially in an emergency! In fact avoid calling this plumbing company at all costs. They quote their high overheads to justify billing five times what an independent licensed plumber would charge, and take advantage of clients' distress in a difficult situation. Do not do business with them.

    • Alissa D

      Date: 01/22/2024

      Let me start with the Techs were overall good, however, there is no customer ********************** at the ******* ** location. I called the number on my invoice, and got a recording that it was this lady's last day, Dec 27 2023 here it is Jan 22 ****. I had even tried to email the lady on my invoice and would get a response a day or two later, I emailed back and suddenly no return emails, so I tried calling and just this recording about this lady's last day. So due to this, I sent in my cc information via the invoice and after about a week and a half no charge until today and it was to the wrong credit card and the wrong amount, which was a difference of $29. Now due to the poor admin/customer **********************, I wrote a bad review on ******* I then get an call from a manager regarding my review, then another manager, I think the ******* Manager calls and emails me several times harassing me to change my ****** review. If they had some customer **********************, I would not of made the poor review. I would stay away from them, and use a plumber or another company that treats their customers with great customer ********************** to start with. I will NEVER use Roto Rooter ever again. Nor would I ever recommend them to anyone. Good Techs should find somewhere else to work. Prices are overcharged for a clogged tub, they wanted $330. after paying them good money for other services. Use a local plumber and or company that knows about customer **********************.

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