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Business Profile

Plumber

Roto Rooter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Reviews

This profile includes reviews for Roto Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto Rooter has 30 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 15 Customer Reviews

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    Review Details

    • Alison I.

      Date: 02/22/2024

      Outrageous bill for 19 hours work - nearly $5 thousand dollars. They quoted their normal rate for their plumbers as $325 an hour. DO NOT provide your credit card or sign an estimate, especially in an emergency! In fact avoid calling this plumbing company at all costs. They quote their high overheads to justify billing five times what an independent licensed plumber would charge, and take advantage of clients' distress in a difficult situation. Do not do business with them.

    • Alissa D

      Date: 01/22/2024

      Let me start with the Techs were overall good, however, there is no customer ********************** at the ******* ** location. I called the number on my invoice, and got a recording that it was this lady's last day, Dec 27 2023 here it is Jan 22 ****. I had even tried to email the lady on my invoice and would get a response a day or two later, I emailed back and suddenly no return emails, so I tried calling and just this recording about this lady's last day. So due to this, I sent in my cc information via the invoice and after about a week and a half no charge until today and it was to the wrong credit card and the wrong amount, which was a difference of $29. Now due to the poor admin/customer **********************, I wrote a bad review on ******* I then get an call from a manager regarding my review, then another manager, I think the ******* Manager calls and emails me several times harassing me to change my ****** review. If they had some customer **********************, I would not of made the poor review. I would stay away from them, and use a plumber or another company that treats their customers with great customer ********************** to start with. I will NEVER use Roto Rooter ever again. Nor would I ever recommend them to anyone. Good Techs should find somewhere else to work. Prices are overcharged for a clogged tub, they wanted $330. after paying them good money for other services. Use a local plumber and or company that knows about customer **********************.

    • Corey H

      Date: 10/25/2023

      The employee that came out lied to me about what he was going to accomplish at the property. After completing half of what he promised he said he was done and charged me the agreed upon price for completing all the work. Very unethical company!

    • Shan W

      Date: 05/01/2023

      Unfortunately, they charged me $1100 for something that I later found out (from multiple other plumbers) should be anywhere from $200-$350. I was so disappointed and truly felt like I was taken advantage of. I wish I had gotten a second opinion!

    • Mags R

      Date: 04/02/2023

      We called them because our water bill trippled and we were not sure why. He showed up, charged us $140 for the visit. He told us we dont have a water pressure regulator but needed one desperately. He said this costs thousands of dollars but he'd give us a deal, only $1300.My husband found the regulator this morning. He replaced it for $40. We still don't know why our water bill is so high. ********************** on people that want to scam you.

    Roto Rooter is NOT a BBB Accredited Business.

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