We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Trinity Property Consultants

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Trinity Property Consultants has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 185 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After encountering many issues with our townhome, we were promised a discount on our rent over 2 months ago. We have yet to receive that discount and have received no help from the management in correcting any of our issues.

      Business Response

      Date: 11/30/2022

      *******, thank you for taking the time to share your experience. Trinity Property Consultants no longer manages The Arlington. You will need to reach out to Stonecreek at https://stonecreekliving.com/.

    • Initial Complaint

      Date:11/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ReNew Edwarsville has not repaired the ** unit in apartment since June. Heat does not work as well and we have had several days below freezing. No sense of urgency to get anything repaired. Attached document lists all issue with apartment. Very disappointed in level of service and response from ******************.

      Business Response

      Date: 11/17/2022

      ***, thank you for taking the time to share your experience, and for all your patience during this process. We understand that this work order took much longer than anticipated, and apologize for the delay. While waiting for the backordered parts required to fix the ***** we have provided 1 portable AC and 3 portable heaters. We have also agreed to reimburse you for the portable A/C that you purchased. The repairs were completed Monday 11/14. Should you have any more issues, please reach out to us at ***********************************************.

    • Initial Complaint

      Date:11/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We applied for an apartment at *********************** in *******. Their leasing agents and their website indicated a specific apartment was available in November. When we were approved, the apartment number was changed. When we inquired as to why, we were told first, because we wanted to move in now and that apartment wasn't ready; then we were told they were trying to get a different building with the same floorplan filled first; finally, we were told it was because renovations near that apartment would keep the power off until March. At worst, it's a bait-and-switch. At best, they have a severe communication issue between management and leasing agents. Since the apartment we wanted was listed as available even though it is not, I have requested a refund of $250 for the application fee.

      Business Response

      Date: 11/10/2022

      ****, thank you for taking the time to share your experience. Upon investigation, we will be refunding your $250 application fee. We appreciate you for touring and considering *********************** for your home. Should your desired apartment become available sooner, we will let you know. Our leasing team will be reaching out, but you can always find them at **************************************************.

      Customer Answer

      Date: 11/10/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:11/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We finished our lease with ************* Apartments II in ******* ** on October 15, 2022. We were notified of a charge that the apartment fined for damages and cleaning. We paid the fine on time and in full before the due date on October 29, 2022 [receipt attached]. When we applied for a new apartment in *******, **, we are denied residency until the fine from trinity, the one we paid off, is cleared. We were informed that it's still showing up as balanced owed from this apartment. We attempted to reach out to this apartment to ask them why it's still on our account, but as usual no one answers or gets back to us. They have an answering service that takes down the information to have them get back to us, but that is no help when the apartments don't call back. This has been an issues even for the two years we have lived there. I've emailed, and I have called. My husband has also attempted contact with them on multiple occasions as well but was not successful. We just want to move on from this apartment company but we cannot. It's also basically rendering us homeless because we are being denied our new apartment application due to this issue.

      Business Response

      Date: 11/10/2022

      *****, thank you for taking the time to reach out. Upon investigation, our team has resolved this issue and communicated this update with the new apartment community you've applied for. Thank you.

    • Initial Complaint

      Date:11/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the 3 years I have lived here my dishwasher hasn't worked. I continue to contact the office but nothing gets done. Now my stove is broken and I put in 2 work orders and no one has even come to check and see what can be done to fix it. I am tired of the constant put offs. They continue to rate every work order as low priority so it never gets fixed. They continue to close out orders they never even gets look at. The mice and roaches are a serious problem. I continue to spend money on bug spray and mouse traps. I told to file with my insurance to replace infested furniture. This would cause me to pay more for my policy. This is ridiculous.

      Business Response

      Date: 11/14/2022

      ****, thank you for taking the time to share your experience. To our understanding, your stove has been replaced on 11/9. We hope all is well.

      Customer Answer

      Date: 11/15/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We often do not have hot water, yet we are billed for hot water monthly. We were told we would have a laundry room, although the dryer in there has not worked for a year. We pay our rent on time always, and yet are never assisted with getting hot water and a working laundry room. Please help

      Business Response

      Date: 11/10/2022

      ***, thank you for taking the time to share your experience. We apologize for the inconvenience the water heater has caused. We appreciate your patience as we are working to get it replaced. As for ******************, washers and dryers have been replaced on the first floor common area. As part of our community renovation, we are installing stackable washers and dryers in 2-bedroom apartment homes. This is done as people move out. If you have any further questions, then dont hesitate to reach out at *********************************************. Thank you.

    • Initial Complaint

      Date:10/30/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/16/22 I was scheduled to tour a unit on the morning of 9/19/22. I called the morning of my tour to confirm and was told everything was good to go. Once I arrived at the location (************) *****************************************************, I was unable to do the tour because I was informed there were no units to view. I then asked if there was a model for viewing and was told no. The leasing agent, ***, told me he could give me a quote for a unit and something should become available soon to view. I applied day of 9/19/22 and was approved on 9/20/22. I received the lease to sign, but will not legally bind myself to a lease agreement when I have not received any further communication from the leasing office to answer my questions of concern or allow me to tour.I am now out of $50.00 for the application fee and $175.00 for the processing fees. I would like to request a full refund because this was not a failure on my part of not trying to get this resolved. I called again on 10/3/22 for updates and went to the ************ location. I was informed a manager will reach out to me and told again the unit is not available for viewing. If the unit was initially available for Sep 22, how is it not available for viewing? I was told that the Property Manager would call me, but never received a call. I have called many times after that. My last call was on 10/25/22 where I had to angrily request a supervisor with the answering service. My move-in date was supposed to be on 10/29.22 and I have not toured or been able to speak with an agent at the location. I spoke with the supervisor of the answering service who informed me that it wasn't much he could do because he's not with the property, he only works for the answering service when the property doesn't pick up the phones it goes to them. He said he would do what he can to get me a call back. On 10/26, I finally received a call from ****** at the property. I asked for a full refund of fees which has not happened.

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied to live at ************* which is managed by Trinity. I was provided an Offer to Rent with a picture of a floor plan that does not exist at the property. When i arrived to move in on 8/20 I realized that the apartment was not the floor plan, does not look anything like it.I went back to the Property Management and spoke with assistance Property Manager ***. She informed me that she knew it was not the right apartment and that their corporate company will not take the floorplan down, she advised me to speak with the property manager *******. I called ******* a few days later and expressed my concerns, she said that she did not see what the big deal was because my lease is only six months. She offered a bigger apartment and that I could pay additional rent, when i told her that I refused to pay more when they provided a fraudulent floor plan. I requested her leadership information, she gave me ***************************** email address. I reached out and there was no response for a month. So I emailed again and got a response. Nobody will address the fraudulent floor plan and they will not provide the apartment that I signed for or one similar. They are not responding now.

      Business Response

      Date: 10/31/2022

      ******, thank you for taking the time to share your experience. We apologize for the confusion. We understand that youve worked with ***** towards resolution and have since been transferred to a unit of your liking at the same rate. We have since removed that floorplan from our website. Should you need anything else, then please reach out to us at ******************************************************.

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The apartment are dirty filled with termites. I moved out and still waiting over a month for my security deposit back. The complex was bought out by another organization and unable to get in touch with anyone. ******** I call I get a new excuse, on vacation, not in the office, I don't know, will call back ect...

      Business Response

      Date: 10/18/2022

      *****, thank you for taking the time to share your experience. We searched our system for your name and email address, but were not able to find any record. Did you sign your lease under a different name and email? Could you please tell us which property you resided at?

    • Initial Complaint

      Date:10/13/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The nature of the dispute involves the return of a security deposit. I recently moved out of ***************************, located at *********************************************************************************. My apartment number was #**.******************** took over ownership of the apartments around the time when I was moving out, July 2022, and the previous owner has indicated that ******************** is responsible for remitting my security deposit. My contract for a year lease was with the previous owner, not redtail. However the previous owner indicated that she sent my security deposit to Redtail, so they have the money.I have an email conversation with the local *************** manager for Redtail that is at close to 35 messages at this point. I've asked a ton of questions, and been given very little detail. They claim that the security deposit has been mailed, but I have no way of knowing if this is true, or otherwise confirming it.I am owed $1,050 as a remittance for my security deposit. I was told Redtail had 45 days following the end of my lease (lease end date was August 1, 2022) to remit the security deposit. I still do not have my money.

      Business Response

      Date: 10/24/2022

      *****, thank you for taking the time to share your experience. Since this community is managed by Red Tail Residential, we kindly ask that you escalate with them at https://www.rtresi.com/.

      Customer Answer

      Date: 10/24/2022


      Better Business Bureau:

      The company has returned my security deposit. The complaint should be considered resolved. Thank you for the help.

       


      Regards,

      *****************************

       


    Trinity Property Consultants is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.