Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  1221 Kapiolani Blvd #248 Honolulu, HI 96814-3518

• 

  Trinity Property Consultants

  875 Waimanu St Honolulu, HI 96813-5248

• 

  Trinity Property Consultants

  100 Greyfield Ln Atlanta, GA 30350-6314

• 

  Trinity Property Consultants

  1000 Barone Ave NE Brookhaven, GA 30329-1698

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease in July 2024 with this company, which included use of a swimming pool, fitness center package delivery room, dog wash facility, and of course an apartment. Electronic keys were necessary to access these facilities but not provided by the management, which promised to do so but never did.The office workers rarely were at the office during daily office hours, just when they decided to show up there. The new management did keep office hours but did not not help with getting any of the amenities and said their computer program didn't work (for several weeks, more than a month).The pool was used in the evening by people playing mariachi music and left behind alcoholic beverage cans etc after they left at night. There was a picnic area, but they monopolized the pool.The hallways were filthy, never vacuumed, the walls and ceiling stuck with dirt, the light socket empty in front of my apt and never replaced.The yard areas were mowed, but the paring lots and areas around the building were dirty, uncared for, full of old leaves and trash. Their stupendous 'improvement' was to dump a pile of rocks over the mud to partially cover it.There was inadequate parking, no assigned spaces, I asked to rent a garage or covered space but they never got back to me. NO SECURITY provided. My car was vandalized twice or more, ripped out the steering column, hacking into the vehicle. etc. Cost of damage >$3000.I filed intent to vacate premises in December, paid rent Dec 2024, Jan, Feb 2025 and now they are demanding payment for Mar 2025, not in the lease. Homeless person exposed themself in front of me also urinated and defecated on *********** keys were stolen out of my apartment the same day my car was returned with new keyed lock on it and the keys were missing for three days.I want all charges dropped, no further payment to this company, they should be sued to repay me for the losses to my car, uncivilized harassment by upstairs neighbors and others at night.

• Initial Complaint

  Date:03/12/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property management of *********************************************** under the umbrella of this property management company.The property manager does not respond to complaints, there are several unregistered, and unlicense plated vehicles riddling the property. I had to wait 21 days to receive maintenance on exposed outlets, nails sticking out of floor, exposed outlet box behind the stove, and comlaints with extremely loud neighbors working on vehicles all hours of the night. Requests for assistance is consistently ignored.The lease states all vehicles have to be registered and plated. I fear these vehicles are stolen or that the vehicles are unable to be registered. The grey mustang was caught messing with my car which i shared my concern with the property with no response or action. I also have additional photos of unlicensed plated vehicles taking up spots so I cannot park close to my unit.I have a lease that outlines the vehicle expectations and I have saved all email correspondence and maintenance requests including their no shows, cancellations, blatant ignoring etc.If you look at the reviews for this property you will see how awful and unacceptable their management is.I need help getting my concerns addressed. I want to be released from my lease but am unable to.I am open to suggestions on who else to contact. Housing won't help because I am not section 8. I have all my email correspondence, photos of electrical issues being ignored, complaints about neighbors. I need help, I moved in 1/24/2025 and I still have almost a year left.

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called and email Arrive Hollywood and Trinity Property Consultants multiple time and have not received any response to any of my emails or calls to dispute recent move out charges they ******* Oct I emailed about an issue with the payment system and was told I would be refunded and am stil waiting, so I decided to move out and not they are fraudulently trying to change for items they are not legally allowed to charge for.I am disputing the move out charges as they are illegal. I have attempted to contact the office multiple times prior to and before moving out and have not received any responses regarding the inaccurate move out statement to dispute and have it corrected. I have called and emailed multiple times and have not received a response.According to California Law (Civ. Code, ******.), landlords are not permitted to charge prior residents for painting or cleaning units as that is apart of the expected leasing process of cleaning and readying the apartment for the next person each time someone moves out. I cleaned the apartment and returned the apartment the same way I received it, and there is no damage beyond normal wear and tear. Therefore those charges are illegal. Additionally, I was told that I would be refunded ***** due to an issue with the system and emailed/called multiple times and never received a response or refund. Furthermore, only one of the two elevators worked for almost the entire 14 months that I lived there and sometimes neither worked! Residents should be compensated for that I am sure if I or someone contacted the county residents would be compensated in some way. Please correct and resend the invoice to remove the illegal painting and clean fees. I would prefer to resolve this without having to go to court. I also attempted to call and left a message with **** and left multiple voicemail for central billing. Re: *************************************** APT 1232

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment has a severe ***** infestation, and it has taken a significant toll on me physically, mentally, emotionally, and financially. The unit is uninhabitable and this issue has been going on for several weeks. Trinity Property Consultants has been negligent and inhumane in handling this issue. I am allergic to cockroaches, yet they have not even taken the basic step of treating my unit. As a result, I have suffered from hives, rashes, and intense itching.Despite assurances from corporate that they would follow up via email and phone, I have received no response. This property management company lacks accessibility, care, and empathy, and should not be responsible for managing apartment complexes. Their disregard for tenants well-being is unacceptable.This version keeps your strong message intact while making it more concise and professional. Let me know if youd like any adjustments!

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my lease and moved in on 2/14/25 after 4pm. I immediately noticed serious issues with the unit. My hvac machine was making a terrible noise, my unit had no hot water, and the tub was not draining properly. I called maintenance and the leasing office on 2/15/25 to have someone come out right away to fix the problems. Although a guy came to fix the issues, I was informed that he wouldnt be able to fix the hvac but he could handle everything else. After he fixed the hot water and the clogged drain, my hot water was only working for a couple minutes and it had a disgusting brown, yellowish color to it and I had to run my faucets for hours. On top of that, the tub was still clogged and the water still had a slight yellow tint. The night of 2/15/25 it was raining heavily and while walking on my carpet I heard disturbing sloshing sounds coming from under the carpet and i noticed numerous holes in the floor board. On 2/16/25, I was decided to shampoo my carpet in the bedroom as well as some other cleaning throughout my unit, and the carpet and floor tiles were disgusting. 2/17/25, my room had a moldy, earthy smell. I told ****** the manager that i wanted to either be transferred or refunded, and she told me she did not have the authority to do that and i needed to escalate the situation. Ive escalated twice. Its been less than 10 days and I am extremely unsatisfied.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue goes back to the week before thanksgiving 2024. I had many issues even since I first arrived at the property for rent. I believe we are past the issues but one of the other issue is now goes back to week before thanksgiving 2024 where the heater in my unit stopped working. because of waiting period and not being able to get another unit to replace it after thanksgiving, there was almost a week and a half where I had to survive with my family on electric heaters and the temperatures were almost zero degree weather. I received email communication from the assistant manager on Nov 27th stating I can send the electric bills to them for reimbursement since I ended up using more electricity than I should've. I then sent an email to him on Dec 29th since the billing cycles ended up splitting and included 2 bills, but no communication was sent back to me. Jan 11th, I sent the email to manager, Jan 12, 2025 mgr said she will forward it to accounting team, and she will be in touch at the end of that week but nothing. I then emailed her again Feb 1st for a status update since it had been almost 3 weeks. I received an email Feb 1st stating their accounting team has not given any response and will reach out to me again but still nothing, it has been almost 20 days since then and almost 3 months since I have sent the bills. It has also been more than a month for sure on their accounting team to send a response, this is just crazy and unbelievable. the two bills sent over for the amounts are $60.49 and $129.86. I do not believe their corporate takes this long to respond and the communication from the business has also lacked. and just to share about when I first came and when dealing with other issues, their team stated they do not have corporate phone number or email, I mean how is that okay when being asked for the info, they say they do not have it, there is no corporate and no contact information for them.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few days ago I went on break to grab the nurse food and another coworker of mine the nurse called me and told me there's an emergency at my home I proceed to drop my coworkerand nurse food back to the facility I rushed home to handle whatever emergency it was because I didn't have much insight on what it was I obtained a police report from that night mind you my shift ended at 10 and my round was initially over basically and the next 2 days were my off days I called the facility Sunday and was taken off the schedule and then called my boss who then told me I was suspended for that day I messaged him again on today and he asked if I could come in for 230 the incident that took place caused me to loose my vehicle as mentioned to him in a txt no response no and I didn't have a phone because along with everything else my children birth certificates and social was taken on the bed of the tow truck I live on hwy 190 it's a 2 hr walk I use to make it before I got my vehicle he said it was abandonment which I didn't abandoned anyone I had no way of contacting and couldn't get to them I believe this was not handled properly what so ever even when I asked him if the decision was set in stone even with the police report and got no response I've been with the company 4 yes and 6 months I was in housekeeping before I became an aid and I have children to provide for rent to maintain and my lively hood was snatched when the nurse told me to GO!

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant renting 1 room and 1 bathroom in a 2b/2b. I already signed in November 2024 my lease for the year of 2025/2026. On Jan 7th I requested a change of subunit from my room (209B) to my roommates who is leaving (209A). I received an email from the management confirming that a new contract will be provided for the change of subunit with no transfer fee (1619.5+48.60$) involved. Despite confirming this twice I today received notification from The Social and from the bank that I was charged the Transfer fee. On top of this I have not even signed the transfer contract as there have been serious issues with my apartment and some of them are not yet solved (Pipe bursting in my room, living room, kitchen; water entering the electrical system; walls having to be open to fix the damage over several days (4) with no alternative accommodation and wet mattress; bathtub coating coming off (maintenance came but they never fixed it); lights not being installed after they were broken; mice; cockroaches; couch ruined by mice; trash in the hall in front of my door; windows and doors bolted in the gym with indoor temperature of 35 C (95F) and heater blasting; very often hot water, cold water, heating and AC shut off; multiple ignored maintenance requests). In all the maintenance cases, they mark the request as completed without nothing being done. Given all the problems and the mistakes that have been made in the past year, I want them to 1) either refund the transfer fee charge, or not charge me for the next month of rent. 2) I would like to cancel the lease I signed for the year 2025/2026 as my current apartment had recurring problems of habitability, neglect of common areas obligations and maintenance neglect. 3) Receive a compensation for all the damage to my personal belongings from the pipe bursting which their renters insurance didnt cover (350$). ************************************************************************************

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inconsistent billing leading to over charges. No response from management and the team. Toliet has been rotted out and wont replace it

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we moved into the Modern apartments in 2022 It seemed they gave us a previously vacant unit that had issues. The leasing agent said we were going to get a newly renovated ********* did not. Shortly after we moved in, she no longer worked there. We did fill out the move in form with all the issues, the walls were very yellow, there was potent smell of cigarettes that never went away. The kitchen sink leaked, was wet and moldy underneath & when brought to their attention, the fix was to put a piece of grey wood on top of it. The closet doors were broken/ off the hinges. There floors has scraps/holes in them yet they tried blaming that on us when we moved out as well. we had a two bedroom two bathroom, and one of the bathrooms was broken atleast half of our lease if not more and we would put in multiple maintenance request and they could never keep it fixed or get it to work. On top of the $21,000 we payed in rent the time we lived here, they sent an additional $6,000 to collections b/c they said we needed to pay for the floors, the closet doors, etc. We had a meeting with the office manager, I told her I wanted to have a discussion with the property manager to settle the balance b/c I felt it was unfair & not charges we should have to pay for since it was already broken at move in. I let her know I did not want it to go to collections, & she was supposed to reach out to me to schedule a meeting with the property manager. Instead, she did exactly what I did not want to happen & she said wouldnt happen, sent it to collections without my knowledge, without ever reaching out to either schedule the meeting or atleast let me know it was at the point of going to collections. This was not only my very first apartment, but the 2 other people who were on the lease. I feel that this company took full advantage of our age (I was 21 at this time) and the lack of knowledge that we would have since this was our first apartment. I feel totally blind sided and want some help.