Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Trinity Property Consultants has 113 locations, listed below.

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  Trinity Property Consultants

  2082 Michelson Dr 4th Fl Irvine, CA 92612

• 

  Trinity Property Consultants

  2700 W Powell Blvd Gresham, OR 97030

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  Trinity Property Consultants

  3530 Old Chamblee Tucker Rd Doraville, GA 30340-4158

• 

  Velo Apartment Homes

  3481 S. Fenton Street Denver, CO 80227

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  Trinity Property Consultants

  100 Asbury Cmns Dunwoody, GA 30338-5824

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tenant next door(sharing walls) had water leaking starting October 8th. Property management shut down our water for more than one day with no prior notice. I had to miss work due to this, resulting in occurance. I work nights so I sleep during the daytime. Since October they have repeatedly given us notices of entry, almost every week. Since I cannot sleep during repairs I have to relocate to a friends or families house on short notice, further away from work, causing great inconvenience and expenses out of my pocket. When speaking to them about options to help alleviate some of the burden I ask that they reimburse us one months rent and waive our next months rent due to lack of access we have to our own apartment we pay rent for. They say they can only pay $650 for damages. When calculating that is only enough to pay for our utilities that have increases since due to the equipment they use in our apartments to help the damages from spreading. Ive missed work due to lack of sleep, they have requested over a months worth of work on our apartment walls and no compensation, only offering to relocate us to a new unit after I told them they should have moved us since October. My roommate now experiences headaches and sore throats due to mold and mildew. There is a strong pungent smell in his side of the apartment and we are worried is harmful to our health now. They still stand on having us use our renters insurance to pay for damages. However we have remained productive to avoid damages to our property without advise of my landlord. We are asking for reimbursement of 2 out of the 4 months this is taking to repair, as this has caused so much stress, money, health risks, and more. We feel left in the dark as they only offer $650 (which again is only enough to cover our pge bills of the past 3 months). My renters insurance advises they pay or offer more options, otherwise I will have to open a case and increase my rate and deductible.

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9, 2024, I moved into *********************************************************************************************, managed by Trinity Property Consultants, and immediately encountered unresolved issues:Non-functional AC The central air conditioning was already broken upon move-in. Multiple repair attempts have failed to resolve the issue, and the temporary portable AC provided is inadequate. It only cools a small area, produces excessive noise, and has caused significant stress. Now, with colder weather, there is also no functional heating system.Broken remote doorbell The doorbell has been non-functional since move-in, and despite reporting it, the issue remains unresolved.Broken Wi-Fi and electricity trapped During the first month, I faced broken Wi-Fi and multiple electricity trapped, disrupting my ability to work and maintain normal living conditions.I have repeatedly contacted the property management team, requesting updates and asking for compensation. The property manager claimed to escalate the issue to her supervisor, but I have received no further communication or resolution. Additionally, the email address provided by the property manager is not functional, as emails to it have bounced back.I pay $2,675 per month in rent, not including parking, and expect basic amenities and timely maintenance in return. These issues, combined with poor communication and inadequate temporary solutions, demonstrate gross negligence in maintaining the property and fulfilling management responsibilities. The prolonged lack of functioning air conditioning, heating, and other essential systems has caused significant frustration, discomfort, and stress over four months.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 30, I submitted a maintenance request to Arrive ************ after the glass in my shower enclosure broke while showering. Today is December 9, and I am still waiting for the repair of the shower enclosure.When I initially asked the property manager, ***** Havener, about the repair status, he told me that he was waiting for the "glassmaker" to get insured so they could come to my unit and measure the replacement glass. After the glass vendor arrived on September 25, ***** informed me that I would be financially responsible for the repair, and he asked for permission to submit an insurance claim. He explained that the glass breaking was similar to the arm of a refrigerator door coming off its hinges due to my negligence since the glass enclosure was seven years old. He also claimed that the glass was custom, making me responsible for the replacement cost of $1,863.11.On November 14, the glass vendor returned to complete the shower repair but could not because the shower enclosure needed a required item. The vendor inquired about this item from the building maintenance contract and me, but we didn't have an answer since we weren't aware an item was missing. When I followed up with ***** about the repair, he mentioned an issue with the vendor because he was dissatisfied with their work.

• Initial Complaint

  Date:12/04/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For context, I have paid rent on-time for 2 years with no issues. Rent was posted on 12/1/24 and two new charges for the **** Program ($10.95 each, total $21.90). I went directly to the property manager to remove those charges. Property Manager said to update my renter's insurance policy with the correct the additional parties on my policy and email those changes over and the charges would be removed. I asked if I should pay now and have the extra charges credited back to me next month and was told to wait for the charges to be removed before paying.I did as I was instructed on 12/2/24 and received no removal of charges. I followed up on 12/3/24 and once again received no reply (email thread attached). On 12/4/24, late charges were added and no way to pay online. Upon calling the property, I was informed that 1) they could not remove the **** charges because my insurance policy had fallen out of date on 11/19/24 and 2) I could not pay using my normal bank account because due the "late" payment all my accounts had been blocked.When I showed my policy had not fallen out of date as my policy term started on 11/5/24 (document attached), they were adamant they could not remove the **** charges, because "it wasn't updated in our system". I never received correspondence from any party stating that it was my responsibility to update insurance in their system, since I have never had to do so my prior two years of living on property. While they verbally apologized for their error, the only concession they were willing to offer was the removal of my $170.30 late fees, they caused me to incur, since "this is the first time in 2 years that I have been late". I would not have been late if not for the fact I was following their instructions. Additionally, in order to pay rent I would either need to pay rent in-person or pay extra to do an online money order, further inconveniencing me for a problem they created .

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ShyRoyce ****** regarding The Student Living Apartments she worked at . I looked at a unit at the icon and submitted my $500 security deposit. I was advised I would move in on August *******. I contacted The Icone few days before to make sure my unit was ready for move in . When I contacted the icon I spoke to ShyRoyce ( Leasing Agent) advised me that maintenance moved someone into my unit. I Advised Shy ***** that I would like my $500 to be refunded back to me since they moved someone into the unit I put a security deposit down for . I advised ShyRoyce that I would like for my refunded $500 to be mailed to my home . Leasing agent advised me tat of *****. After 60 days I contacted The Icon and spoke to ******** ( another Leasing Agent). ******** advised me that it does show in there system that my $500 refund was addressed back to The Icon. I asked Leasing agent how could that be when I specifically told Shy ***** to send my check to my home . No one could give me a reason why my check was mailed back to the icon when I never moved and I advised shy ***** to send my check to my home. Now here it is in December and I have yet to have gotten refunded. I have contact Shy ***** directly and she hangs up on me. I called The Icon and they have my number blocked ! Please help me get this resolved, I just want what is owed to me .

• Initial Complaint

  Date:11/05/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email on 10/31/2024 stating that I need to sign a document to renew my lease. I had confirmed with the previous leasing agency that my lease renewed on 9/15/2024 for ****************************************************************************************************************** The current lease proposed by *** wants me to start a new ************************************** continue month to month. I emailed the current property manger that I would like to have my previous lease honored and to end in September with the documents I had from the previous leasing agency. I do not have access to my previous lease as they have revoked access to the previous leasing agency portal. I have had to email the property manager multiple times to receive a response and her responses have not addressed my concerns. She continues to tell me I need to sign the proposed lease or they will increase my rent in ************************************************************************************ her response. I was also supposed to receive a $300 credit because I renewed my lease prior to the month it expired and that had not been honored.

• Initial Complaint

  Date:10/25/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upstairs neighbor has two pit bulls that are being neglected. F**** and unrine are being thrown over the patio into my balcony as their strategic plan. Animal waste is contaminating my patio area to the point that animal f**** and unrine are raining down. The office refused to clean up the waste or mediate the conflict. If I go up stairs there may be an altercation. Manager ******* stonewalls, task avoids and gaslights. They dont do their job so they should not be paid wages. You are getting scammed, Fire her. Please play to power wash my balcony or refund my rent or discount my rent for unsanitary living conditions.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is mold in the complex. The entire building, I have health issues and I have kids and mold isnt harmful right now but it causes long term health issues. They refused to let me off my lease. On top of that, they are overcharging us for the apartment, their water lines are busted-American water has to show up every other day to and turn off water for a couple hours which is very inconvenient. The complex is basically holding me hostage against my will. On top of that they promised my dishwater would be fixed but no one came, and their standard time frame of fixtures of 5(five) days but its been over a month and no one showed. They also refused to give me money back if I fix it myself.

• Initial Complaint

  Date:10/18/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son, ****** ******, lived at their property in ***********, FL called Social 2700 in 2021. My son moved out and I called emailed the property manager (****** ****** several times trying to pay the balance owed after his move out. There was a discrepancy of $140 that they were over charging us so I was trying to work out how the calculations did not match. I sent a spreadsheet of charges versus what had been paid. The property manager would not respond, despite other email stating I needed a response to pay what ****** owed, as I was aware if not resolved, we might be taken to collections agency. On 8/6/24, we received an email from a collections agency (**************************) for the wrong amount and including interest due. I emailed and called Social 2700 and their owner Trinity Property Consultants and have yet to hear back from them to reconcile this issue. I have records of all my emails with Social 2700 property manager dating back to 2021 to date. I would like to pay the correct amount I owe, without any late charges, and for my credit report to reflect that I am not delinquent.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at *************** in *********, **, for one month and fourteen days and have experienced a few residential concerns regarding the accounting team, the amount being charged, and customer service at the **********************. The ********************************************* office is very rarely open the manager is typically at the sister site instead of her own most of the time. There is no rent dropbox which was not told to me at the lease signing when I inquired about paying rent. My move-in inspection was completed and there were numerous deficiencies noted in the unit including, but not limited to:1. Closed doors do not fit/are not suitable for the closet space. They are dangling at the bottom 2. The paint in the second bedroom and living room does not match the base paint 3. leaking irrigation system throughout the property 4. Excessively high utility bills in which residents do not receive a breakdown of the bill and are expected to pay the bill with no explanation of why the charges are so high 5. Lack of presence in the management office. I paid rent for October and was charged a late fee when my rent was not late, however, the Manager did not scan the rent until 3 days after I received it. I asked them to remove the late fee and a day later I was sent an email stating that my cashier's check was returned with an additional NSF fee. I inquired about how a cashier's check could be returned and was told it was fictitious. I referred the manager back to the Accounting team as my move-in check was identical to my current rent check. This is an inconvenience because I have to put a stop payment and have the payment reissued which can take 90 days per my banking institution. I do think there needs to be an internal audit or some questions asked about their business practices.