Complaints

This profile includes complaints for Asics America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Asics America Corp

  7755 Irvine Center Dr Ste 400 Irvine, CA 92618-2904

• 

  Asics America Corp

  29 Parker Ste 100 Irvine, CA 92618-1667

• 

  Asics

  549 Wingo Road Byhalia, MS 38611

• 

  Asics America Corp

  11201 Bass Pro Dr W 105 Little Rock, AR 72209

• 

  ASICS Outlet Charlotte

  5512 New Fashion Way Ste 982 Charlotte, NC 28278-5216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of ASICS Nimbus 23 online on 29th November 2022. I have used them lightly on the treadmill for less than 50 miles and see chunks of the rubber sole peeling off after each use. I have previous models of ASICS and do not experience this issue. I filed a warranty claim on 3rd Sept 2023 and sent all of the needed pictures and documentation to ASICS. The claim was rejected after escalation and I was told by the customer service agent online that the sole peeling was to be expected on treadmill use. I informed them that this does not happen with any other ASICS shoes I have or with shoes I have from their competitors. There was no resolution from them and I am now left with a faulty pair of shoes that I cant risk using on the treadmill anymore. I wanted to return for a full refund as I no longer trust their shoes or support. The company clearly do not stand by the quality of their product or at this point some form of compensation would have been acceptable as a goodwill gesture given the issues with the shoes.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought pair of shoes from ASICS outlet ***************** WA98271 in 3 months Shoes Sole get torn out and upper mesh also start worn and there is wrantty 1 year from the manfacturer ,we requested for replacment and provided all the documents with all pics of shoes that clearly showed the defect .they asked the outlet name ,location ,model all shown in picture and attached the credit card statement that clearly shows the date and ocation and amount ,unfortunatly we forget to get the receipt .now Asics *** ****************** keep asking same things again and declined the replacement ,we didnt ask refund we asked for Replacement under wranty

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a pair of shoes advertised as "maximum cushion". The shoes that arrived fit okay so I decided to give them a try, the first pair I bought (advertised as less cushion) had pleasantly surprised me, so these should be good too. Most of the cushion on my feet was from my socks, but once your feet are in them, they won't accept the return. Calling them to request a replacement (obviously these must have defective cushion), they immediately shifted the blame onto me, saying I must be too dumb to know which way my feet point! The representative more or less explained it's not defective; when ASICS says "maximum cushion", it's just a meaningless phrase and not an indicator of how much cushion the shoes will have. Regardless of that, they explained the warranty wouldn't cover it even if it wasn't designed to be uncomfortable. No refunds, no replacements, just broken promises and a charge of over $100 for shoes I wouldn't give away. Support told me how much they value customer loyalty, and yet they did nothing to keep me as a customer. ****** site says "Were so confident youll love ASICS, we give you 90 days to try all footwear and apparel". They don't offer this here, so ASICS US must not have the same confidence!Order number ASCUS47400506

• Initial Complaint

  Date:09/07/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 19th I ordered a pair of sneakers from Asics.com. I received a confirmation. On the confirmation it said they would be shipped Aug 31st. On August 31st the date changed to Sept 11th. On Sept 1st I received an email saying the shoes were in stock and I could order them. I called and emailed questioning this. During the call I was told they should be shipped with 24 hours and I didn't need to order them. On Sept 3rd the shoes still hadn't shipped. They now said Oct 24th was the estimated shipping date on my order. I called and asked the customer service person what was going on. He did not know because they were listed as in stock. I requested a manager call back. A couple of hours later still no call back so I called again. They said the call back occurs within 24 to 72 hours. On Tuesday Sept 5th no call they now said don't count weekends. I ordered them again to see what i would get as a shipping date. They both shipped. I tried to cancel one and was not allowed. It is now Sept 7th @630 still no call. I called again , waited on hold for over 10 mins to get a manager who had screaming kids in the background. The resolution was when I get the shoes I could return one. I still don't have the shoes. They charged my card 2xs and I still don't have sneakers even though they advertise 2 to 3 day delivery.

• Initial Complaint

  Date:08/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ASCUS45553469. Very disappointed with these shoes. Brought for overpronation with which I had never had any discomfort when doing exercises except for this pair of shoes. It began hurting my ankles and making them sore constantly after walking or running a very short distance. Those shoes that don't provide overpronation supports never bring hurts to me. It doesn't make sense with the outer part of the sole softer than the inner part, which make your pronation worse and worse. I bought them during my deployment as a AD member, but I can't believe that they are adding burdens of pain to me. Contacted the ******** services but return got denied. Please refer to reviews on TrustPilot.com, I am not the only one with ankle hurts constantly after wearing their shoes. This is not the problem of my feet, but their product have defects with poor quality. This kind of business is cheating people's money without improvement but deterioration. Thank you for your attention!

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased shoes online from the Asics web site on or about 8/10/23. I properly returned the shoes to Asics. Asics acknowledged receipt of the returned shoes on or about 8/17/23. Asics has failed to refund the $60.67 that it promised to refund by email dated 8/18/23. Only $52.90 has been refunded.Asics must immediately issue the promised refund totaling $60.67.The 8/18/23 email from Asics states:From: ********************** <**********************> on behalf of ************* US <****************************************************************>Sent: Friday, August 18, 2023 1:35:18 AM To: ********************* <*********************>Subject: Returns [ ref:_00D1Uy7bj._5001U14M97K:ref ] Good Morning ****,Thank you for contacting ASICS with your concern regarding the refund status of your order. Our records indicate that your refund for order ASCUS47238396 was issued on 8/16/2023 in the amount of $60.67. Please note, depending on your financial institution, it may take 1-2 billing cycles for it to reflect on your monthly printed statement.If you have any further questions, you may reply to this email or call us at ************. We are here to assist you 24 hours a day, 7 days a week.Thank you for choosing ASICS.Sincerely,**************Customer Service *****************************

• Initial Complaint

  Date:08/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-23-23 my husband, ****** ordered a pair of Onitsuka Tiger shoes from Asics. He received an email with the Order # ONTUS45731353 and **************** # as ************. He received the shoes on 6-17-23 and they were too large. He was unable to reach a person at the **************** # and he communicated by email. He was issued a pre-paid return label and a credit to be issued to his credit card. As Onitsuka Tiger does not do exchanges, a separate replacement order was placed on 6-19-23 and on 6-23-23, the shoes arrived and a credit for $106.35 was issued to our credit card.On 7-17-23, after he wore the shoes for the first time for an extended period, he noticed a large blister with skin hanging off his heel which was caused by defective sewing on the inside heel of the shoe. He attempted to reach help at the **************** # provided and again was unable to reach a live person. The recording advised that email was the only way to communicate. He sent several emails and, per ****'s request, provided photos of the defective shoe. Asics admitted the shoe was defective and that he would be given a warranty credit code to use on OnitsukaTiger.com. Due to a disability with the nerves in his feet, he feels their shoes would not be acceptable to wear and, due to the poor customer service issues experienced, we would are reluctant to purchase from this company. I spoke with an employee at the CA address who corrected the **************** # to ************ and I was finally able to reach ******** who claimed to be a supervisor. She admitted the shoes were defective but denied us a refund. She said that it was "not possible" to issue one, even though our credit card statement clearly indicated that a credit had been issued when the first pair was returned. She was quite rude and refused to let me speak with a manager. Based on the poor customer service and the damage to my husband's foot from the shoes, we are looking for a full refund instead of the website credit..

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20, 2023 I purchased a pair of Asics running shoes at the *********, NL retail store. I am an avid runner (40 miles per week) and wanted to run in the park while on vacation. I purchased Asics ********** based on the sales associate's recommendation. Unfortunately, the shoes are not a good fit for me - the right shoe hurts by my toes. I used the shoes on 3 runs for a total of 20 miles. *** store was closed at the time I departed *********, and now I am back in the US. I have reached out to US customer service, NL customer service and the actual retail store in ********* (all emails attached). ***y shoes ARE returnable according to the return policy, however each customer service agent refers me to another one. Retail store will not allow me to ship them back, US will not accept them. I would like to EXCHANGE the shoes for a credit to be used in the US. Attached is proof of purchase and all emails.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased shoes and husband says they are like wearing flat tires, no support no cushion in the sole at all. They hurt his feet and very uncomfortable. He is a 1st responder/paramedic and we have contacted ASICS and either get blown off, missed phone calls and no supervisor ever available when we call. Says they will not stand behind their product as it is not a warranty issue. This is the first pair of shoes we have ever purchased from ASICS that we have ever reported a problem with. We have never had an issue with their shoes until now. We have been customers with them in store/online for over 10+ years.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased shoes at an ASICS outlet store while on vacation in late June. The store is 4 1/2 hours from my home. I wore the shoes inside my home and they were hurting my feet. I contacted the store to see if I could return them to the store via mail and was told no and to contact customer service. I contacted customer service on 6/30/23 and was told that I could return them by mail and was sent instructions via email regarding the procedure fir returning. I returned the shoes via ***** as instructed in the email with the receipt in the shoe box as instructed. The shoes were confirmed delivered on 7/5/23. Contacted customer service two week later when I had not heard anything about the refund. I have talked to 4-5 customer service representatives since who all continue to tell me that my request is being reviewed and that I will hear something within 72 hrs. They have asked for the tracking # and copy of the receipt which I have provided. I have asked to speak to a supervisor and was told that I would receive a call in ***** hrs. I have received no call and no explanation as to what is causing a problem with my return/refund.