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Business Profile

Retail Shoes

Asics America Corp

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Asics America Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Asics America Corp has 5 locations, listed below.

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    Customer Complaints Summary

    • 164 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes January 8th they sent them out through *************** and *************** lost the package so asics said I had to wait 72 hours before they would replace my shoes it has been 72 hours when I called them they said I'm going to have to wait another 72 hours I said let me speak with a supervisor they said well you'll have to wait 72 hours to speak to a supervisor too I said fine then give me a refund they said well you'll have to wait 72 hours to get a refund this is ridiculous I want my money back I don't even want to deal with this company anymore because this is ridiculous they won't give me shoes they won't give me my money back nothing and I keep having to wait wait..... Date of transaction 01/08/25 Amount $57.11 Order number ASCUS50419899 A pair of shoes

    • Initial Complaint

      Date:01/08/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through ****** fulfilled by Asics America Corp for shoes (Asics GT 1000 women's size 9 eggplant/aquamarine color) on Dec 28, 2024. The order was never shipped, even after contacting Asics several times (through ******) They wouldn't provide me any information as to why they had not shipped my order. It showed as in stock and there was no problem with payment or anything else on my end, nor anything that ****** could see on their end when they were contacted on my behalf. Then, on Jan 6, 2025, Asics cancelled my order with no explanation and without even letting me know. When I contacted them yet again, they simply said that they cancelled my order due to "unforeseen circumstances" and still would not explain why. The shoes are still showing as in stock. This is unacceptable.

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the shoe in May 2024 (Order Date - 05/14/2024) Order# ASCUS4905863. I occasionally wear the shoe and use it twice a week for walking 1-2 miles. The inside fabric near the back end on top has started ripping off. I filed a case with ASICS (Case # ********), but they refused.

    • Initial Complaint

      Date:12/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Store sold me a used pair of shoes. I was late to an engagement, and I grabed a pair of shoes to purchase without trying them on. When I got home, I noticed the shoe was a size 10, and I wear a size 9. I drove the 60 miles to return, (tags attached, with reciept) and placed them on counter stating I was returning. Not once was I asked why I was returning, but told I wore the shoes, and store would only provide me store credit, This is an outlet store, and customers have access to teh inventory. ******************** get tried on, and then put back. Floor at store is tile, and dirty, so I can only immagine this is where the soles were soiled.

    • Initial Complaint

      Date:12/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of shoes from ASICS on 12/20/24. I noticed I had been overcharged $.50 and called the customer service line to fix the issue. The agent agreed I was overcharged and issued a refund request, which was granted. A refund did appear in my account on 12/22. Later, I returned the shoes for a refund and purchased another pair in store to be delivered to my home. The refund amount, however, did not include the tax paid. I called on 12/27 to fix the problem and the amount missing ($6.79) appeared the next day. Upon checking my account, however, I noticed the amount I paid in store and charged to my card was again for $.50 more than the shoes should have cost ($128.79). For a third time, I needed to call asics to fix the problem. I understand that $.50 is nothing to get upset overbut it appears asics is trying to get away with overcharging or under-refunding their customers small amounts hoping they will not notice.

    • Initial Complaint

      Date:12/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 21, 2024, I noticed a promotion on the Asics official website advertising: "Gift Card Bonus[:] For a limited time, get $125 in value when you buy a $100 gift card." I clicked the promotion link and purchased a $100 gift card, expecting to receive $125 in value as stated. However, the gift card I received was only valued at $100, and Asics failed to honor the advertised promotion.I contacted their customer service via phone *************) and email to resolve the issue. Unfortunately, the phone representative was unhelpful and dismissive, and I never received a response to my email inquiry. Had I known the promotion would not be honored, I would not have purchased the gift card.I request that Asics promptly correct this issue by providing the $25 bonus value as promised and addressing the poor customer service experience. I look forward to a resolution.

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes with this company and the package is marked delivered but I have not received anything. I have contacted the business and they are being very rude and disrespectful. They keep giving me the run around about giving me a refund. I will never do business with this company again!

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I received a pair of Asics GT 1000 11 mesh running shoes as a gift from my wife. A tear on my right foot near the toe started to appear and became bigger over time. A tear is now visible where I once thought it was a part of the pattern. In dealing with Asics customer service (Kaleb), I was informed that a receipt was needed for the warranty. I explained that I do not have a receipt, but I do have the original box. After multiple conversations with *****, I was led to believe that I could request an exception to the warranty policy based on the fact that these shoes were rarely worn (sent in multiple pictures to showcase tread and overall condition of shoes - new condition except for the tear on right foot). I believe this to be a manufacturing defect. Despite the fact that these shoes were primarily used for walking, the hole/tear got bigger over time. I also provided pictures of my **** shoes that I have had for ~4 years for comparison (also only used for walking). These shoes have no tears anywhere. After all this, ***** denied my request. I was not able to escalate any further. In researching this issue, I found that there have been many customer complaints regarding ******************** quality, so I decided to file this compliant to ensure this issue is looked into further.Thank You

    • Initial Complaint

      Date:11/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************************************************** Thursday, November 7th, 2024 V.I.P. Corporate Executive ASICS AMERICA CORPORATION ************************************************************** ************** &V.I.P. Corporate Executive ASICS AMERICA CORPORATION 1-1 Minatojima-Nakamachi 7-chome ***** *****, JP ********************* *************** Regarding: Very Serious Complaint!Regarding: Centauro CE 76RIO De Janeiro Dear Asics America Corporation Executive:Good morning or good afternoon to You!How is your day today in sunny ******, ********** and/or ****, Hyogo ***** and/or wherever else You are in the World?My day could be going much better, thank you, except due to the Fact that back on Sunday, February 11th, 2024, I shopped at the Centauro CE 76RIO De Janeiro Store In **************, ****** and bought a pair of running shoes for $101.68 cents!Sadly, your pair of Running Shoes Had Very Cheap Material Used With Regards To The Manufacturing Of Your Product and Therefore Did Not Last Even For One (1) Full Year!There were Holes Developed Into My Shoes During The Wear Of It And This Started Many Months Ago!I did Not Complain About It Sooner because I was hoping that it would Not Get Worse, but Yes, It Did!I am therefore Not Happy With Your Running Shoes and Would Prefer Either A Full Refund and/or Even Better, "Product Replacement"!Enclosed, in the attachments, please find pictures of Your Defective Running Shoes, along with a Copy Of My Credit Card Statement Showing You The Proof Of Purchase For Your Reference And Further Review. Thank you.If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please contact ME at: Voice/Messages/Text: ************** You may also email ME back at: ************************** or [email protected] am more than looking forward to hearing back from You with a Positive Response some time in the very near future.

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a pair of ASICS Mens Gel-Game 9 Tennis Shoes, size 12.5, White/Mako Blue, from Amazon: order number 111-0943320-9526639 Purchased: Date: September 16, 2024 shoes delivered October 4, 2024 Purchase price w/ tax: $79.07 ASICS Details of shoes: Both lightweight& flexible, the GEL-GAME 9 tennis shoe is versatile for all-court players. Preserving its excellent support properties, our focus this season was to improve the shoe's ventilation and flexibility. Featuring an open mesh design on the upper to improve airflow and keep feet cool, this shoe is complemented with synthetic leather overlays and a PU (polyurethane) film that offers improved stability when making abrupt transitions. The TRUSSTIC technology in the midsole generates better stability on the court. At the same time, the new tooling combines an *** midsole foam with GEL technology cushioning in the forefoot to increase shock absorption. Additionally, the improved outsole offers better flexibility and a more durable design.DEFECT: The sole of the shoes is already worn down. Shoes are less than 2-weeks old.Attempt TO RESOLVE: Contacted ASICS seller to return & second attempt with ASICS direct. The shoes are less than 2-weeks old, ASICS response the soles are not under ********** there is no defect. I sent photos of proof. Request: I would like a full refund.Response from ASICS: I have reviewed your warranty claim again, and your shoes are not eligible to be replaced under our limited warranty program. Our limited warranty is offered for manufacturing defects in a limited capacity, and sole wear is not covered by the limited warranty. This is because every foot, stride, and running style is slightly different and it would be impossible for us to cover every shoe for every unique person on something like sole wear, as most of the factors are outside of our control.I also asked what limited warranty program is.

    Asics America Corp is NOT a BBB Accredited Business.

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