Reviews

Review Details

• Review fromIrene R

  Date: 10/25/2023

  1 star
  I purchased a humidifier tested with water the only usage. The humidifier was constructed in a strange way it is hard to operate. It is a unit that separates to pour water. The separated unit you have to turn upside down unscrew the cap and fill the unit with water. Now it is heavy to turn back again upside up and unite the humidifier with another half of the unit. For elderly people it is not suitable. The company started to give me direction how to send the humidifier back. than another person was going to send me a label to my email in order to send the humidifier back she appeared apologizing and informed not refundable. It said everywhere returnable with other products.It was not the money but the principle of lying.How can they operate the only to stop people from buying from to me they are scammers.

• Review fromRobin L

  Date: 10/05/2023

  1 star
  Horrible customer service. Bought a $350 ****** and it had a bad wheel due to bearings inside the wheel that squeaked like a howling cat from the first day, not from use. After 5 separate calls they refused to replace it and told me I could pay them $25 for a new wheel or I could go to the manufacturer and file for a warranty replacement. I wish I would have read the reviews before purchasing.

• Review fromLisa F

  Date: 10/01/2023

  5 stars
  I received incredible customer service and guidance on the model I needed to order. Very pleased with the whole process.

• Review fromBlanca P

  Date: 09/26/2023

  1 star
  I also should have read the return policy before I purchased from them. Everything seemed so easy but I should have known better. Wish I would have read these reviews before I purchased dentures for my mom. I actually thought I had messed up the first one so I reordered it but realized they were not going to work. Too good to be true. Regret ever having found this company.

• Review fromCheryl O

  Date: 09/12/2023

  1 star
  BUYERS BEWARE! This company cares nothing about *** or the elderly; they are lining their pockets with restocking fees! I bought a 450$ transport chair that arrived damaged. I was told to return it, and I did. They took 75$ from my refund for a restock fee! Egregious! We have a lot of choices on where to spend our money - DON'T SPEND IT WITH SENIOR.COM.

• Review fromJason A

  Date: 08/28/2023

  1 star

  Jason A

  Date: 08/28/2023

  Can you give zero stars? To say they are garbage is an understatement. FIX MY SCOOTER YOU SENT BROKEN!
  

  Senior.com

  Date: 08/29/2023

  Hi *****,I just tried c ****** the number we have on file for you but it went to a voicemail for ************************ Can you tell me a little more about the issue you are having with the scooter or can you give me a call at ************? Your scooter is covered under the manufacturers warranty so not to worry. We will get it resolvedfor you.Thank you ******************** *************************************************************************** ************

• Review fromTIFFANY C

  Date: 05/17/2023

  1 star

  TIFFANY C

  Date: 05/17/2023

  I would give -10 if that was an option. I ordered a product on April 2 , 2023 and it arrived 4/10/23. Unfortunately it was not the product i ordered, something similar. After contacting "customer service" to inform them of THEIR error and requesting an exchange, i was told i had to send them a picture of the wrong, unused item and then had to wait 3 days for approval of an exchange...FOR THEIR MISTAKE. I sent the picture and was eventually granted an exchange which included a slip and tracking number to send via **** with a return date of April 20 required. I shipped and as per tracing it was received at their business April 20. Then...CRICKETS. No email stating the received item or that exchange would be sent immediately, no communication of any sort. I checked on website of the status of my order and it said that part of website was undergoing maintenance. There is apparently NEVER anyone answering the phone for customer service...when i finally got through the person told me they didn't have the item i had actually ordered in stock to send me. At that point i said i request a refund because this was ridiculous. He agreed and said THAT would take a few days because it required another APPROVAL. He was supposed to call me back later that day and i have yet to hear anything from company ..not even an email. So we are approaching one month that they have had both my money AND the returned item. I have already bought the item from Amazon and it arrived the next day. I wanted to buy from businesses other than Amazon to support smaller businesses but i guess i picked the WRONG business to support. 0/10 do not recommend.
  

  Senior.com

  Date: 08/29/2023

  Hi *******,I must first apologize on how horribly this was handled. This should have been such a simple solution yet it dragged on for no apparent reason. I am extremely sorry and will get the correct item, shipped out to you right away. Please let me know if you have any questions.

• Review fromMark R

  Date: 03/17/2023

  1 star
  Absolutely horrific experience - do not buy from this company. The "help" center was no help whatsoever. There are zero options once an order is placed to update, change, or cancel an order with typos or errors. I placed the order later in the evening (past the time they manage the phone lines). I immediately opened the ticket last night. A rep responded to that ticket at 6:30am the following morning when the status was that a label had been created (not shipped) and they were going to get it changed by calling their warehouse. After requesting an update nearly 10 hours later, I was told it was shipped and there was nothing they could do.The reps were rude and not helpful. Stay away from this company.

• Review fromDiany R

  Date: 02/27/2023

  2 stars
  Chat and only got replied once and left me in tears waiting for reply. Called and left message as well. Received dentures around 10am and up to 1:30 pm I was trying to fit them. Nowhere on there small print does it say it isn't for everyone. My overbite wouldn't allow a right fit even though I surpassed 20x limit they claim. I was hoping to get a chat or call to help me through the process but person ***** that was in chat with me just ignored me . I cried so much today and I'm so overwhelmed. I don't have 400 dollars to throw around and now I'm owing these $400. Someone could of guided me or told me that my jaw isn't aligning right and that these dentures don't over bend to fit me. So disappointing

• Review fromkenneth w

  Date: 02/01/2023

  1 star
  They provide wonderful customer service...until the sale is complete!! After that, you are not going to get anyone on the phone again or any response to questions or support. I had high hopes while purchasing the product ...I was fooled. now, I wouldn't recommend the company to anyone.