Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This horrible lie of a company I was not 2 weeks before they took $295.00 off my credit card, which I canceled,, MY CARD, and have an OPEN claim on with the bank and my lawyer. This company used my card and told me they were pulling Tax transcripts for $12.95. After waiting 2 weeks. Receiving no paperwork or explanation and not being able to reach ANYONE... THEY CAME BACK TO SAY THE ONLY WAY THEY COULD HELP ME WAS TO PAY THEM OVER $1,000 TO START MOVING ON MY CASE "TO PROTECT ME FROM THE **** AND OWING ON MY TAXES. IN THE TWO WEEKS THEY OPENED 6 POWER OF ATTORNEYS ACROSS THE ***** ON ME! I CANCELED MY BANK CARD. HAVE A LAWYER AND BANK NOW HELPING ME GET MY $295.00 BACK FROM AN UNKNOWN CHARGE WITH NO EXPLANATION OR DOCUMENTS. Please help!!!! I NEED MY MONEY BACK. THIS COMPANY IS DISGUSTING!!!

  

  Business Response

  Date: 08/07/2023

  Dear, ********! We greatly appreciate you reaching out to us regarding your concerns. We apologize for any inconvenience or confusion that *** have arisen. It's important to know that we take every complaint seriously, and we strive to resolve them to the best of our abilities. Based on the information documented in our records, you had previously given your consent to all the stipulations outlined in the contract. You were allotted a window of time to review the contract and opt for a complete reimbursement should you have been dissatisfied with the services we intended to offer. Subsequently, we proceeded with the tasks at hand, including submitting a ***** of ******** on your behalf and initiating an IRS tax investigation as planned. As discussed during your initial conversation with our Tax Associate, the findings from that investigation were subsequently communicated to you and you had the option to continue with the help, but it looks like you weren't willing to pay the extra fees to continue. Currently, we are unable to proceed with your refund request, as the initial fee you submitted to us accounts for the services rendered. We appreciate your continued communication and feedback. Thank you! 

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No Response from IDEAL after payment was received..$2295.00. in May 2023.After three months they did nothing..No acknowledgement of sensitive documents..no followup...I made at least 20 Phone calls..not one was answered.. They blocked my Number..They are scammers..I need my $2295..credited back to my CC..

  

  Business Response

  Date: 08/04/2023

  ************************!  Thank you for taking the time to address your issues with us. We would like to apologize for any inconvenience or misunderstanding. Please note that we take all complaints very seriously and we do our best to turn them around when possible. Based on the records we have for your case, your Case Manager diligently attempted to contact you on multiple occasions in April. On April 25th, 2023, you were informed about the necessary documents requirements. However, regrettably, we did not receive the requested information from your end. Nevertheless, when you reached out to cancel the service on May 2nd, 2023, our team agreed to proceed with your case after you expressed your intention to submit the pending documents. Subsequently, we scheduled a follow-up call for May 16th, but, unfortunately, this call did not materialize due to a payment chargeback initiated by you. Despite this, we continued our communication with you in June, and during that time, you requested our address. We believed you were considering reinstating your case and submitting the necessary documents. However, we understand that this did not occur, and we respect your decision if you no longer wish to proceed with resolving your tax situation. Moreover, we would like to clarify that the duration of your association with us was one month and not three months, as you mentioned. We also want to assure you that we did not block your number. At our company, we prioritize maintaining open communication with all our clients, and blocking numbers goes against our principles.Our primary objective is to assist you in resolving your tax concerns, and we remain eager to engage in a discussion with you to explore any possibilities of turning things around. Your dedicated Case Manager eagerly awaits your call, and we are committed to helping you to the best of our abilities. Thank you once again for sharing your feedback with us.

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement with Ideal Tax Solutions for them to help me with my tax issue. I signed the agreement in 12/2022 and issued them power of attorney to communicate with ***. As of 6/19/23 there was no action taken by Ideal Tax and I received further notice from *** stating they have determined an amount I owe and issued a due date. On this date I requested that my agreement with Ideal Tax be terminated and a refund issued . Im ***** Ideal Tax $3,350.25 for them to assist in this matter. I was told by ************************* (the rep assigned to my case) that he was escalating it to a supervisor to process the termination/refund. I have since 6/19/2023 attempted to folllw up with no response from ****** as I have received no correspondence from a supervisor. ****** has not responded and I have received no further communications from their company. I attempted again on 7/5/2023 to contact ****** (once again unsuccessfully) and I notified him I would be filing a complaint and also seeking legal remedies. Any assistance that BBB could provide would be much appreciated. I paid Ideal Tax more than I can settle my case with the *** for. I have contacted *** directly to start the process that Ideal Tax has never fulfilled their contractual obligation to cokpleteZ

  

  Business Response

  Date: 07/18/2023

  Dear, *******!  Thank you for taking the time to address your issues with us. We would like to apologize for any inconvenience or misunderstanding. Please note that we take all complaints very seriously and we do our best to turn them around when possible. Based on the records available, on 6/19, you reached out to us via email to express your concerns, but there was no mention of a refund request. In response, your assigned case manager replied, offering to escalate the matter and suggested waiting for the case to be resolved. Regrettably, we did not receive any further communication from you after this point. Subsequently, when we next heard from you, you stated that you had previously requested a refund, but our records show no such request, and you also mentioned not receiving any callbacks from your case manager, despite their attempts to call you to provide you with regular updates part of our standard procedure.We genuinely wish to address and rectify the situation for you. We know you spoke to our servicing manager, *****************, and he is working on fulfilling your request. He will be reaching out as soon as we have a determination. Thank you! 

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made routine payments to this company. They stated that they had filed a power of attorney with the **** I spoke with the *** several times and they stated that no power of attorney had been filed by anyone. They also promised to file my past due tax returns for me on 2 different occasions and they promised they would be filed in just a few days. This never happened. Complete scam.

  

  Business Response

  Date: 05/31/2023

  Dear, *****!  Thank you for taking the time to address your issues with us. We would like to apologize for any inconvenience or misunderstanding. Please note that we take all complaints very seriously and we do our best to turn them around when possible. We hear you and we want to help, but we cannot help if you don't let us. From the notes that we have on file, we asked for you to send paperwork, numerous times, for us to file your tax returns. Your Case Manager was actively following up with you to get the necessary information, but you did not cooperate with getting us the information and eventually stopped making payments for our services. Due to your lack of communication and failure to pay, you were sent a case closing letter on May 17, again no response, but instead you opted to complaint via the BBB. We wish we could have spoken to you before doing this as it is our goal to provide the best customer service possible, but we cant if you dont want the help. We urge you contact us as soon as possible; you can do so by replying to the last email that you received from us with the best date and time for us to give you a call. We'll wait to hear from you. Thank you!

  Customer Answer

  Date: 06/02/2023

  I sent the information many times. No response. I stopped paying because you never did any of the work promised. 

  

  Business Response

  Date: 06/16/2023

  Dear, ************** we stated before, thank you for taking the time to address your issues with us.We would like to apologize for any inconvenience or misunderstanding. Please note that we take all complaints very seriously and we do our best to turn them around when possible. Prior to this, we asked that you contact us as soon as possible, but you still have not done so. We've tried everything possible to move your case forward, but you choose not to communicate with us. Please contact us.This time we hope you give us an opportunity to speak with you. Thank you! 

• Initial Complaint

  Date:05/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a client for over 1 year. I paid over $7,000. I have submitted all documents. I would either like for you to complete the job or provide me a refund. My next steps are to get a lawyer and determine how I can be made whole.

  

  Business Response

  Date: 06/05/2023

  ************************!  Thank you for taking the time to address your issues with us. We would like to apologize for any inconvenience or misunderstanding. Please note that we take all complaints very seriously and we do our best to turn them around when possible. According to the notes in your file, your case is ready for resolution, but we have not heard from you. In fact, last time we called you was May 18th, which prior to that date we have called you numerous times and have left voicemails. However,you have not returned our calls. We urge you to give us a call or reply to our last email so that we can finalize resolution. Thank you!

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started doing business with ******** Solutions in Oct 2022. I initially paid them ****** to get my case started. Then they began to take payments out twice a month up until December 17, 2022 and then all of a sudden they stopped. They said they sent emails to my email but I never received them. The only one I received was from a lady named *******. I email her with my new information but she never responded. Then I get a notice from the *** where my refund was kept this year. When I reached out to them on Friday May 5th. They pretended they had been trying to reach me. I have been calling the billing department but when you call no one will answer

  

  Business Response

  Date: 05/12/2023

  Dear, ********!  Thank you for taking the time to address your issues with us. We would like to apologize for any inconvenience or misunderstanding. Please note that we take all complaints very seriously and we do our best to turn them around when possible. From the notes that we have in our files, you started working with us in September of 2022. Between September of 2022 and January 2023, we communicated with you via phone calls and email. From these notes, we also see that your payments defaulted on 1/12 and your case was moved to billing. You were contacted for 72 days regarding payment and got no response from you. You finally called us back on May 5th asking for an update and you were notified that your case had been suspended. That same day, you spoke to our Servicing Manager,*****************, you got upset and hung up the phone. We wish we would of have the chance to speak with you that day, however you were not cooperating, and we couldnt agree on anything. When you are ready, we ask that you give us a call or set an appointment with your case manager and see how we can ********** you and continue working on your case. We would love to continue working on getting you a resolution. Looking forward to speaking with you. Thank you!

  Customer Answer

  Date: 05/13/2023

  I will not accept this. I tried on several occasions to contact the billing department and got no response. The case worker only made contact with me when she was trying to see if I had received my tax return for 2020. I emailed her back but she never replied. They said they tried to contact me about not being able to get funds. That is untrue because my bank notifies me when someone tries to withdraw funds and they are insufficient. I never received emails from the billing department or any other mail forwarded to my new address. I have even checked my old address and there is no mail from ********. So I do know who they were emailing. As of now I can't afford to continue because I am currently unemployed.  

  

  Business Response

  Date: 05/31/2023

  Dear, *******!  Thank you for taking the time to address your issues with us. We would like to apologize for any inconvenience or misunderstanding. Please note that we take all complaints very seriously and we do our best to turn them around when possible. From the communication that we have here between you and your case manager, you confirmed that you had received your tax returns and that you were waiting to send them back because you needed to pay us before you did. With that said we have been in communication with you regarding your case. You also indicated that since we tried to withdraw the payment from your account and that you over drafted, so it is obvious that you got notifications from your bank. Our billing department reached out many times to you, ********************************************************************* our files, and you did not respond. e urge you contact us as soon as possible; you can do so by replying to the last email that you received from us with the best date and time for us to give you a call. We'll wait to hear from you. Thank you!

  Customer Answer

  Date: 06/07/2023

  They misread the email I said the bank will notify me through emails and text when there are over drafts.  I did say say I received one on that date. I never received any text or email. The date the payment was suppose to take place was next to my last pay check from my former employee. I had on several occasions to contact the billing **** but no one return my call.  I even try to contact my case worker because I initially paid them over $1000.00 up front to began my case. So if they can't complete my case I need a refund because payments were never late until the billing department dropped the ball on my January payment.

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Ideal Tax to help me with my tax problem. They charged me $1990 and allowed $200 month for 8 months. I paid for 4 months ($800) but I am on a fixed income and I spent a lot of money on my car and couldnt afford to pay the $1990. They closed my account with no refund. They never did anything for me so I should have had my money returned. I would like it returned now. Thank you

  

  Business Response

  Date: 05/23/2023

  Dear, ******!  Thank you for taking the time to address your issues with us. We would like to apologize for any inconvenience or misunderstanding. Please note that we take all complaints very seriously and we do our best to turn them around when possible. From the notes that we have on file, your case was being worked on and was not able to be completed because of nonpayment. Our team followed up with you for several days and no one was successful at contacting you. To be exact, billing tried to contact you for 72 days with no luck. As you can see,your case was closed due to the lack of communication from your side. Also, by the time we started working on your case, you were past the window to request a refund and you were aware of this. We wish, we could have finished the work,but without your help we cannot help you. Should you have any further questions, please feel free to make an appointment to speak to our Servicing Manager by emailing us at ********************************************* you!

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $527 to have them begin working on my Tax case. Took my money and never heard from them again.I want my money returned.

  

  Business Response

  Date: 04/20/2023

  Dear *********, Thank you for taking the time to address your issues with us. We would like to apologize for any inconvenience or misunderstanding. Please note that we take all complaints very seriously and we do our best to turn them around when possible. From the notes that we have in our files, it looks like our tax team reached out to you several times between May 17 and September 7th to obtain the necessary information to continue working on your case, however, we never received anything from you. We hope you understand that without that information we cannot work on your case. One of our tax reps spoke to you on October 25, 2022, and the outcome of that conversation was that you decided to close your account. At the time you did not request a refund, you simply wanted us to close your account, by the way at that point you were not eligible for a refund since the window to request one was closed. As you can see, we were very patient with you for several months, but you did not cooperate with our process. Thank you. 

• Initial Complaint

  Date:03/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $4000 to negotiate my taxes owed to the **** When I asked the representative if this is worth the cost he told me that the "tax experts" were going to pursue every angle to reduce my taxes owed. At the time I owed approx. $10,000. The representative assured me that $4000 is worth it because I owe $10,000 and it behoeves me to spend $4000 instead of paying back all of my taxes. He assured me that I would save at least that much once the "expert" attorneys would determine which program eligibility suited my situation. Then MONTHS or even an entire YEAR goes by without any updates...just stalling because the *** is so slow to respond. Low and behold I still owe the SAME amount - interstest as well. When I expressed my anger that I SAVED NOTHING and could've put that $4000 toward taxes owed they told me "we protected you from garnishment" and "we got your a payment plan that's really good" What kind of B.S. is that. i feel so STUPID for falling for this C*** I am SURE that I'm not alone....

  

  Business Response

  Date: 04/07/2023

  Dear, ******!  Thank you for taking the time to address your issues with us. We would like to apologize for any inconvenience or misunderstanding. Please note that we take all complaints very seriously and we do our best to turn them around when possible. According to our files, every angle was pursued to get you a satisfactory resolution. A resolution with the *** is based completely on the clients current financial situation. Based on the information you provided us; we were not able to get you on a hardship program because of your high disposable income after taking out *** allowable expenses. However, we were able to get you the lowest possible installment agreement. this agreement was confirmed on 3/23/23 for a specific amount a month, which you were aware of.  As far as waiting for months, we were not stalling, but were truly waiting on the *** to process the tax returns that were filed. We'd love to explain this to you again, so we ask that you give us a call. We'd be happy to go over everything with you again. Thank you!

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The call starts out with an automated voice saying that you have an *** tax debt and to hold the line. Then when someone live gets on the line, they argue with you that you dialed their number. What a total scam. DO NOT have these people settle your tax debts. Know that if you call the *** directly, you can settle them there or setup a payment arrangement. Taxpayers of this country DO NOT NEED this organization.

  

  Business Response

  Date: 03/27/2023

  Dear, *********!  Thank you for taking the time to address your issues with us. We would like to apologize for any inconvenience or misunderstanding. Please note that we take all complaints very seriously and we do our best to turn them around when possible. We apologize for the misunderstanding with the employee who took your call. If we called you or texted you was because you made an inquiry to our company, but not to worry, you have been unsubscribed. Thank you!