Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  2417 S Stemmons Suite 104 Lewisville, TX 75067

• 

  3 Day Blinds

  5000 Alpha Rd Farmers Branch, TX 75244-4611

• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 3 Day Blinds because I needed blinds for my new home quickly. Very misleading name. Unfortunately, the blinds I ordered were on backorder - totally understandable. I started this process in mid-May and my blinds aren't even expected to be ready to ship until July 11th. This was after I was told they would be ready to ship on June 27th. I was told they would install temporary blinds in the interim - a month later and I still have no temporary blinds and have had no communication regarding installation of temporary blinds. I paid over $6500 for a service that was not rendered.

  

  Business Response

  Date: 06/12/2025

  3 Day Blinds apologizes for the backorder regarding the customer's recent purchase.  ***************** Team has spoken with the client on 6/11/25 and will continue to monitor Case # CAS-03069338 through its completion. 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had 3 day blind come to house for service call to repair defective working blind. would charge our credit card $89.00 and this person could determine issue and if fixable. I agreed to this. guy showed up 2-27-2025 11:12 am. I showed him power curtain, he said I don't work on these, I know nothing about them, they should never have sent me out and left. I called 3 day blinds and explained this and was told no refund. I wrote CEO 5 days letter and no response. I guess they don'ty care. Not our first issues with the, will never use again. I determined the issue was that curtain keeps draining one out of the 8 batteries. we have 3 of these blinds and 10 ft ceilings so I have to get on ladder to change which I did and curtain working. I explained this to girl who I spoke with and to CEO. I would like the $89.00 back and will never call them for service, never recommend to anyone, and never will use them again . Delay in getting this done is due to ill husband, I have service order the ***** ***** signed but never asked asked customer. say NA by customer signature on their work order. why send someone who knows nothing about the blinds we have and purchased from 3 day and why should we pay the service call for nothing being done.

  

  Business Response

  Date: 06/11/2025

  3 Day Blinds apologizes for any issues and inconvenience.  We are reviewing the customer's account and a representative will be reaching out to the customer. Thank you

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was April 11 2025. To date there have been several mistakes from company resulting in an extremely frustrating process with numerous delays. The previous attempts for installation resulted in incomplete/inaccurate order

  

  Business Response

  Date: 06/03/2025

  3 Day Blinds apologizes for the issues the customer has experienced with their recent purchase.  I see that a member of our Leadership Team has been in communication with the customer to schedule a phone meeting to further discuss the order and provide a more permanent resolution.  We will continue to monitor Case #  CAS-03021708 through its completion. 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 blinds including installation on 4/18/25, paying $3706.28. Valances were not discussed during that appointment. I was not informed there is a no refund policy or that I had 3 days to cancel. On May 12 the installer arrived and only had 3 of the 6 blinds to install. He did not notify me prior. The 3 remaining blinds were lost. One of the three he had did not fit because the designer measured the window incorrectly. The two he installed are not installed correctly in the window and have valances that I did not ask for. I contacted the company that day, and requested cancellation, but accepted another appointment with the designer. She came to my house on 5/23/25, acknowledged the two blinds were not installed in the right position, and ordered a replacement blind for the third. Once the three lost blinds were found the installer contacted me and made an appointment on 5/30/25 arriving between 12 and 2. He arrived at 3:20. I called the company at 2:00 and was on the phone with them for over an hour requesting cancellation and a refund, as the service was not delivered as contracted. They refused. When the installer arrived I asked him to remove the blinds he installed because I didnt want him to install the blinds, he asked why, I told him he was three hours late, and he refused to come inside.

  

  Business Response

  Date: 06/03/2025

  3 Day Blinds is sorry to hear that the cusotmer is unhappy with their recent purchase. The order is beyond the 3 day cancellation period and cannot be cancelled or refunded due to the nature of custom manufactured window treatments. However, we are committed to ensuring customer satisfaction with the product. We would like to proceed with the installation of the shades at a time that is convenient for the customer. Our team is prepared to address any concerns the customer may have during the installation process to ensure the shades meet expectations. We were advised by our accounting team that the customer has disputed the charge of $3,706.28, We are still committed to making this right and will continue to monitor the project through its completion. Case # CAS-03062616

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with 3 day blinds in September 2024. I ordered room darkening shades and a cornice. They were given a deposit. When I was notified the shades were ready, I set up an installation. Before the shades were delivered, They (unauthorized) went into my checking account and took the balance when I didnt have the product I spoke to them, to no avail. The 2 shades arrived and they were incorrectly made and returned by the installer. I then had to get my money back and change my debit card. Months later sometime around January or February of 2025. I dont remember exactly. The shades and cornice were delivered and once again they went into an account, a credit card, and charged me the balance. I now see another charge for $625.02 on a credit card ( unauthorized) I finished my business with them in January, February of 2025. Now theyre charging me again. This company needs to be cited and stopped from going into peoples accounts and credit cards. They are in no way concerned with the customers satisfaction, only collecting their money. I have never dealt with a company who takes the balance before delivering the product. They had substantial deposits from me and there is no excuse for that. The shades are satisfactory , but the cornice quality is shameful. They took a piece of material I selected and stapled it to a wooden frame, not solid wood and not containing any backing. I have ordered other cornices made elsewhere which are made as they should be, solid wood, backing and extraordinary quality. The cornice they delivered is flimsy, in other words, junk Not to mention their prices are exorbitant Its no wonder they take all the money before the product is delivered. It is now the end of May and I see a charge, The installation was approximately 5 months ago. The gentleman installed everything and there was no further charge. If I owed money why the installation.Shameful

  

  Business Response

  Date: 06/03/2025

  3 Day Blinds apologizes for any confusion regarding the payments processed on the customer's account.  We have requested that our ************* Accounting Team review the customer's account and contact the customer within 2 business days to discuss the order.  Case # CAS-02956690

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to formally file a complaint against 3 Day Blinds regarding my recent experience with their product and customer service.I purchased soft ***** shades from 3 Day Blinds, which were recently installed in my home. Unfortunately, the product and service I received were far below acceptable standards for the following reasons:1.Poor Product Quality: The shades arrived with visible defects, including pinholes, loose strings, and noticeable wrinkles. These issues were apparent immediately upon installation and reflect poor manufacturing quality.2.Misrepresentation of Value: The final product looks inexpensive and does not align with the premium price I was charged. I feel misled regarding the quality I was promised versus what was delivered.3.Installation Damage: The shades were installed incorrectly, causing damage to areas of my home. This demonstrates a lack of professional care during installation.4.Lack of Functionality: The shades were specifically purchased for privacy and light filtering. However, there is significant space between the shades and the window frame, which allows people to see into my homedefeating the purpose of the purchase.I attempted to resolve this directly with the company. I spoke with a customer service representative named ***** *., who was dismissive and unprofessional. She refused to process a refund and failed to follow up by email, even though she indicated she would send instructions for submitting photo evidence of the issues described above.I am extremely dissatisfied with both the product and the service and no longer trust 3 Day Blinds to rectify the situation. I am therefore requesting a full refund and assistance from the BBB in mediating this matter.Please let me know what further information or documentation you may need to proceed with this complaint. I am prepared to provide photos and any other supporting materials upon request.Thank you Sincerely,****** **** ************

  

  Business Response

  Date: 05/27/2025

  3 Day Blinds is sorry to hear that the customer is not happy with the window treatments she selected.  Both the designer, Marni,  and a member of our Leadership Team, *****, have offered to remake the original treatments or to have the customer reselect a new product.  The customer has not accepted this offer.  ***** spoke with the customer on the phone on 5/23/25 and sent a follow up email reiterating that phone discussion.  Here is a copy of the email: 

  Hi ******,
  Thank you again for taking the time to speak with me today. I want to take a moment to reiterate and summarize our conversation.
  I understand youre unhappy with your recent order and installation, and that youve reached out to request a refund. As we discussed, our policy states that all sales are final and we do not offer refunds. Ive attached a copy of your signed agreement for your reference.
  That said, our goal is to make this right. Your designer, *****, has offered you a re-selection, and I have also extended the option to remake your current product or select a new product entirely. At this time, I understand you are declining those options.
  Additionally, I acknowledge your concern about the product being mounted into the molding rather than above it. While our installer has offered to patch the area, I understand this solution isnt satisfactory to you. If youd like to pursue a damage claim, Ive attached the necessary form. To proceed, well need the completed form, photos of the damage related to the install, and two repair quotes.
  Were committed to resolving this, and were here when youre ready to move forward with either a remake or re-selection. Please dont hesitate to reach out with any questions or next steps.
  Thank you,
  ***** *.
  CUSTOMER CARE TEAM LEAD
  3 DAY BLINDS 
  ******************************
  T: ************** 
  
  Integrity  |  One Team  |  Superior Client Experience  |  Excellence  |  Passion

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a motorized skylight shade with 3 Day Blinds. The shade was installed in May 2023, according to their records. Around that same time, I had to reach out to them due to the company overcharging me, by $433. At which point, they put the burden of proof on me to show that I was overcharged, which I did and that issue got resolved. By January 2024, according to their records, I had to call 3 Day Blinds due to my equipment being either installed incorrectly or defective. Since then, I have called 3 Day Blinds and their installer/repair technicians out to my property five times. The last time I reached out to 3 Day Blinds regarding their defective equipment was in October 2024 and at the time the representative told me I would have to wait over a year for a replacement or my other option was a refund. He also stated at the time that he would work with the installers to see if the device can be reconfigured to work properly. I went with the third option because I genuinely wanted the equipment to work properly. I made a call to 3 Day Blinds in April 2025 because the equipment has begun to malfunction again. A process I have seen multiple times before it completely stops working. I reached out to 3 Day Blinds to inform them, that I would like a refund as their attempts at repairing or replacing the equipment has been unsuccessful. I informed them I would no longer be allowing the repair technician into my home, I would have to pay to have the shade removed by a handyman and I will get another company to service my home. I received an email response of my open case being investigated on 4/29/25 and 3 minutes later received a denial email. I would like for 3 day Blinds to honor the refund offered in October 2024 with respect that I have given multiple times to address the issue.

  

  Business Response

  Date: 05/09/2025

  3 Day Blinds apologizes for the issues the customer has experienced with the order.  I see that a member of our Leadership Team has spoken with the client on 5/7/25 and has come to a satisfactory resolution.  This has been documented on Case # CAS-03054618

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/2025 I contacted 3 Day Blinds to assist with the repairs of my vertical blinds. I explained that I purchased the blinds from ***** Zs. 3 Day blinds purchased ***** Zs. ******* ***** stated I need to send them proof of purchase. They assigned me a case number, CAS-********. I searched for my contract, which was from 5 years ago, and found it. I emailed her the contract. The contract states that the blinds have a 5 year warranty which expires 11/2025. I was waiting for a call back and finally had to call them again on 1/27/2025 and spoke with ****** ******* to find out when someone would be contacting me to repair my blinds. ****** stated that they do not repair ***** Zs blinds. She was reaching out to the Install Manager to see who can help, Unfortunately they do not have anyone to repair these blinds. I am frustrated as to why they made me jump through hoops to locate my contract only to tell me they do not have anyone to repair my blinds. It seems as though once they read the contract they did not want to honor the warranty. They never even asked me what needed to be repaired. I find it difficult to believe that vertical blinds are that complicated to repair. I went through some medical issues between Jan and April so there was a delay in my response to them. I emailed them again on 4/28/2025 adding corporate officers, and others that were on the email, voicing my frustration and stated that I was going to complain to the ***. As of this morning NOT 1 single person responded to my email

  

  Business Response

  Date: 05/06/2025

  ************** has ceased operations and permanently closed its doors. 3 Day Blinds, with over 40 years of experience in the window coverings business, has hired a number of former ***** Z's Sales Staff, Design Consultants, Installation Experts and Administrative personnel.  3 Day Blinds only manufactures its own signature products and does not have the means to repair other companies products.  The warranty is no longer applicable as the company is no longer in operation. 3 Day Blinds ************* provided the customer with repair companies that may be able to assist: *******************************  ************
  ************   ************

  Customer Answer

  Date: 05/07/2025

  Why did they not tell me upfront when I called and told them I purchased the blinds from ***** Zs that they do not repair them?  Why did they make me jump through hoops to locate my purchase contract only to tell me they do not have anyone to repair my blinds?  Why was I not asked what the problem was to determine that they do not have anyone to repair my blinds?  I still cannot believe that blinds are that complicated that they could not send someone to look or even ask about the problem.

  

  Business Response

  Date: 05/15/2025

  We apologize for any miscommunication. We do our best to try to support ***** Z's customers since ***** Z's is no longer in business, but we cannot assist in repairing this vertical blind.   We do not carry this product, nor do we have any parts for this product, and we do not have an account with anyone that supplies this product.  We wish we could have been of further assistance and do recommend you reaching out to ******************************* or ************. 

• Initial Complaint

  Date:05/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8, 2025, Design Consultant, ********* *****, came to my home and measured eleven windows across various rooms. The consultation was initially a great experience; we carefully selected the perfect treatments for each window while keeping within my budget (a maximum of $5,000) in mind. We even laid out every sample on my kitchen counter to ensure nothing was missed. ********* and I reviewed each window treatment one-by-one, and I trusted that everything was properly accounted for in the order that ********* reviewed.Installation took place on Saturday, April 19, 2025. ****, the installer, demonstrated excellent professionalism and customer service. However, during installation, I discovered that the master bathroom's roller shade (VARA/Gray with a matching cornice) was missing. I immediately contacted ********* via email and text message that same day at 1:31 PM. She responded that she needed to reach out to the company's Director of Operations.On Wednesday, April 23, 2025, ********* emailed me stating that the master bathroom window treatment was never ordered and that "the company waived shipping and installation." There was no apology for this significant oversight, and her message made it seem as though she was doing me a favor, rather than acknowledging a clear mistake. Additionally, I never received an invoice for my purchase.I called ********* on the morning of April 29, 2025, to discuss my concerns. Unfortunately, she was not apologetic, did not take accountability, and kept stating she "wasn't customer care." I reminded her that as the face of the company during my purchase experience, she is indeed a vital part of customer service. I could hear in her voice that she was ******* to end the conversation and did not want to be bothered.Later that evening, at 5:45 PM, I called your customer care line and spoke with an agent named ***** that reiterated that I was responsible for the missing window treatment.

  

  Business Response

  Date: 05/09/2025

  A member of our Leadership Team left a voicemail on 5/7/25 as well as sent an email to discuss the order with the customer. 

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made a contract with Three Day Blinds on April 9, 2025 for new blinds and had until midnight on April 14 to cancel the order. We canceled on April 11th. We called on the morning of April 14th and were told to expect the refund by Wednesday. As of Friday, April 18th theyve not processed our refund of $9797.13.

  

  Business Response

  Date: 04/21/2025

  3 Day Blinds is sorry to hear that the customer wants to cancel their order.  Our records indicate that the cancellation and refund request had been submitted. Please allow ***** business days for processing. This has been documented on Case # CAS-03042780.