Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  2417 S Stemmons Suite 104 Lewisville, TX 75067

• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to formally file a complaint against 3 Day Blinds regarding my recent experience with their product and customer service.I purchased soft ***** shades from 3 Day Blinds, which were recently installed in my home. Unfortunately, the product and service I received were far below acceptable standards for the following reasons:1.Poor Product Quality: The shades arrived with visible defects, including pinholes, loose strings, and noticeable wrinkles. These issues were apparent immediately upon installation and reflect poor manufacturing quality.2.Misrepresentation of Value: The final product looks inexpensive and does not align with the premium price I was charged. I feel misled regarding the quality I was promised versus what was delivered.3.Installation Damage: The shades were installed incorrectly, causing damage to areas of my home. This demonstrates a lack of professional care during installation.4.Lack of Functionality: The shades were specifically purchased for privacy and light filtering. However, there is significant space between the shades and the window frame, which allows people to see into my homedefeating the purpose of the purchase.I attempted to resolve this directly with the company. I spoke with a customer service representative named ***** *., who was dismissive and unprofessional. She refused to process a refund and failed to follow up by email, even though she indicated she would send instructions for submitting photo evidence of the issues described above.I am extremely dissatisfied with both the product and the service and no longer trust 3 Day Blinds to rectify the situation. I am therefore requesting a full refund and assistance from the BBB in mediating this matter.Please let me know what further information or documentation you may need to proceed with this complaint. I am prepared to provide photos and any other supporting materials upon request.Thank you Sincerely,****** **** ************

  

  Business Response

  Date: 05/27/2025

  3 Day Blinds is sorry to hear that the customer is not happy with the window treatments she selected.  Both the designer, Marni,  and a member of our Leadership Team, *****, have offered to remake the original treatments or to have the customer reselect a new product.  The customer has not accepted this offer.  ***** spoke with the customer on the phone on 5/23/25 and sent a follow up email reiterating that phone discussion.  Here is a copy of the email: 

  Hi ******,
  Thank you again for taking the time to speak with me today. I want to take a moment to reiterate and summarize our conversation.
  I understand youre unhappy with your recent order and installation, and that youve reached out to request a refund. As we discussed, our policy states that all sales are final and we do not offer refunds. Ive attached a copy of your signed agreement for your reference.
  That said, our goal is to make this right. Your designer, *****, has offered you a re-selection, and I have also extended the option to remake your current product or select a new product entirely. At this time, I understand you are declining those options.
  Additionally, I acknowledge your concern about the product being mounted into the molding rather than above it. While our installer has offered to patch the area, I understand this solution isnt satisfactory to you. If youd like to pursue a damage claim, Ive attached the necessary form. To proceed, well need the completed form, photos of the damage related to the install, and two repair quotes.
  Were committed to resolving this, and were here when youre ready to move forward with either a remake or re-selection. Please dont hesitate to reach out with any questions or next steps.
  Thank you,
  ***** *.
  CUSTOMER CARE TEAM LEAD
  3 DAY BLINDS 
  ******************************
  T: ************** 
  
  Integrity  |  One Team  |  Superior Client Experience  |  Excellence  |  Passion

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered window shades with the help of a designer from 3 Day Blinds who came to my house, saw my windows and helped me pick out a product. The company sent someone else outt to measure the windows so the shades could be custom made (I had to call twice to remind them to come out. This project has been delayed and mismanaged from day one). The company then made the shades based on the installers measurements. When the shades arrived and were installed the headrail mechanism is so big it blocks us from removing our screens, which are on the inside of our windows.This is very inconvenient but also a SAFETY issue in our upstairs children's bedroom, where we had to get special egresss windows because it is the only exit from this room if there were a fire. The fire department had to sign off on these windows. If they were to see that we cannot remove the screens because of the shades in order to escape quickly it would be a big problem. I have been working with 3 Day Blinds since January to have them remove this product from our windows and give us a refund and have been given every excuse in the book. Each time I call I get a new person and have to explain the issue. The problem was not discovered until AFTER installation. We had no way of knowing what the headrail mechanism looked like and so could not know this was not appropriate for our windows. But the designer or installer should have known. They sold us a product that does not work for our windows and they will not take responsibility for it. We do not want to do business with them EVER again and do not want to take any other product they can offer because they have been so terrible to deal with. Here we are five months later still trying to get it resolved and having to take this unfortunate step. Thank you for any help.(The company has photos/videos and emails of the problem, your site says too big to upload)

  

  Business Response

  Date: 05/21/2025

  3 Day Blinds apologizes for the issues experienced with the recent purchase.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  Case # CAS-03018941.

  Customer Answer

  Date: 05/23/2025

  I have not been contacted by anyone yet from 3 Day Blinds about the BBB complaint, despite them saying in response to you that they would have someone contact me within two days to discuss the complaint.

  This company has constantly delayed responding to me and they deny any accountability for selling as a product that does not work with our windows.  
  

  This has been going on since January.  As a result of utter frustration with this, we want the product removed and our money refunded as we find it impossible to deal with them and fear we will continue to have problems like this.  
  
  Thank you again for any help.

  

  Business Response

  Date: 05/27/2025

  A member of our Leadership Team called the client on 5/21/25 and when unable to reach the customer, left a voicemail, and followed with an email to the customer as well which both have been documented on Case # CAS-03018941.  We will continue to monitor the case through completion. Below is a copy of the email that was sent. 

  Hi Rose,
  I hope you're doing well. I wanted to let you know that I tried reaching you by phone but wasn’t able to get through, so I’ve left a voicemail with the details.
  I’m happy to help get your reselection appointment scheduled with the designer. You’re welcome to give us a call at (800) 800-3329, and any of our representatives will be able to assist you with booking the appointment.
  If you’d prefer to speak with me directly, you can simply reply to this email thread—I’ll see your response and follow up with you. Alternatively, if you call in, you can also ask the representative to check if I’m available to speak with you.
  Thank you,
  IRENE M.
  CUSTOMER CARE TEAM LEAD
  3 DAY BLINDS 
  www.3dayblinds.com
  T: (800) 800-3329 

  Customer Answer

  Date: 05/30/2025

  Irene at 3 Day Blinds said she was calling me and emailing me in response to an email I sent to her PRIOR to making a complaint with the BBB.  Nowhere in her communication on 5/21 did she say she was responding to the BBB complaint.  
  
  Additionally, she offered me the same response that prompted me to reach out to the BBB in the first place.  
  

  This company does not seem to be listening to us or care about our problem.  They sold us a product that does not work for our windows and poses a safety concern for our upstairs windows.
  

  They have refused to take responsibility, delayed and delayed getting back to us repeatedly, and keep offering the same thing - to give us a completely different product than what we ordered or want.  I want woven wood shades with outside mounts.  Multiple reps and the designer have talked to me about alternative options since these do not work and we do not want any of the alternatives. 
  

  They cannot give us a product we want for our windows.  And we find 3 Day Blinds so frustrating to deal with (this run around has been going on since January) that we cannot imagine doing business with them.  
  

  Even their response to this BBB complaint has been about delaying and being evasive and disingenuous.  I have never dealt with a company this unresponsive and unreasonable and we just did a home remodel and dealt with so many vendors.  
  

  I am in shock and extremely disappointed.  
  

  I repeat, this is a safety issue.  We cannot get the screens off our windows and exit through our egress windows if there was an emergency because their headrail system is so big they block the screen release.  These screens were on the windows when the designer and installer was in my home and they were measuring and giving us options for shades.  I have photos.  They know their product and should have known they would not work. 
  

  We want this product removed and our money refunded.  Thank you. 

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a motorized skylight shade with 3 Day Blinds. The shade was installed in May 2023, according to their records. Around that same time, I had to reach out to them due to the company overcharging me, by $433. At which point, they put the burden of proof on me to show that I was overcharged, which I did and that issue got resolved. By January 2024, according to their records, I had to call 3 Day Blinds due to my equipment being either installed incorrectly or defective. Since then, I have called 3 Day Blinds and their installer/repair technicians out to my property five times. The last time I reached out to 3 Day Blinds regarding their defective equipment was in October 2024 and at the time the representative told me I would have to wait over a year for a replacement or my other option was a refund. He also stated at the time that he would work with the installers to see if the device can be reconfigured to work properly. I went with the third option because I genuinely wanted the equipment to work properly. I made a call to 3 Day Blinds in April 2025 because the equipment has begun to malfunction again. A process I have seen multiple times before it completely stops working. I reached out to 3 Day Blinds to inform them, that I would like a refund as their attempts at repairing or replacing the equipment has been unsuccessful. I informed them I would no longer be allowing the repair technician into my home, I would have to pay to have the shade removed by a handyman and I will get another company to service my home. I received an email response of my open case being investigated on 4/29/25 and 3 minutes later received a denial email. I would like for 3 day Blinds to honor the refund offered in October 2024 with respect that I have given multiple times to address the issue.

  

  Business Response

  Date: 05/09/2025

  3 Day Blinds apologizes for the issues the customer has experienced with the order.  I see that a member of our Leadership Team has spoken with the client on 5/7/25 and has come to a satisfactory resolution.  This has been documented on Case # CAS-03054618

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/2025 I contacted 3 Day Blinds to assist with the repairs of my vertical blinds. I explained that I purchased the blinds from ***** Zs. 3 Day blinds purchased ***** Zs. ******* ***** stated I need to send them proof of purchase. They assigned me a case number, CAS-********. I searched for my contract, which was from 5 years ago, and found it. I emailed her the contract. The contract states that the blinds have a 5 year warranty which expires 11/2025. I was waiting for a call back and finally had to call them again on 1/27/2025 and spoke with ****** ******* to find out when someone would be contacting me to repair my blinds. ****** stated that they do not repair ***** Zs blinds. She was reaching out to the Install Manager to see who can help, Unfortunately they do not have anyone to repair these blinds. I am frustrated as to why they made me jump through hoops to locate my contract only to tell me they do not have anyone to repair my blinds. It seems as though once they read the contract they did not want to honor the warranty. They never even asked me what needed to be repaired. I find it difficult to believe that vertical blinds are that complicated to repair. I went through some medical issues between Jan and April so there was a delay in my response to them. I emailed them again on 4/28/2025 adding corporate officers, and others that were on the email, voicing my frustration and stated that I was going to complain to the ***. As of this morning NOT 1 single person responded to my email

  

  Business Response

  Date: 05/06/2025

  ************** has ceased operations and permanently closed its doors. 3 Day Blinds, with over 40 years of experience in the window coverings business, has hired a number of former ***** Z's Sales Staff, Design Consultants, Installation Experts and Administrative personnel.  3 Day Blinds only manufactures its own signature products and does not have the means to repair other companies products.  The warranty is no longer applicable as the company is no longer in operation. 3 Day Blinds ************* provided the customer with repair companies that may be able to assist: *******************************  ************
  ************   ************

  Customer Answer

  Date: 05/07/2025

  Why did they not tell me upfront when I called and told them I purchased the blinds from ***** Zs that they do not repair them?  Why did they make me jump through hoops to locate my purchase contract only to tell me they do not have anyone to repair my blinds?  Why was I not asked what the problem was to determine that they do not have anyone to repair my blinds?  I still cannot believe that blinds are that complicated that they could not send someone to look or even ask about the problem.

  

  Business Response

  Date: 05/15/2025

  We apologize for any miscommunication. We do our best to try to support ***** Z's customers since ***** Z's is no longer in business, but we cannot assist in repairing this vertical blind.   We do not carry this product, nor do we have any parts for this product, and we do not have an account with anyone that supplies this product.  We wish we could have been of further assistance and do recommend you reaching out to ******************************* or ************. 

• Initial Complaint

  Date:05/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8, 2025, Design Consultant, ********* *****, came to my home and measured eleven windows across various rooms. The consultation was initially a great experience; we carefully selected the perfect treatments for each window while keeping within my budget (a maximum of $5,000) in mind. We even laid out every sample on my kitchen counter to ensure nothing was missed. ********* and I reviewed each window treatment one-by-one, and I trusted that everything was properly accounted for in the order that ********* reviewed.Installation took place on Saturday, April 19, 2025. ****, the installer, demonstrated excellent professionalism and customer service. However, during installation, I discovered that the master bathroom's roller shade (VARA/Gray with a matching cornice) was missing. I immediately contacted ********* via email and text message that same day at 1:31 PM. She responded that she needed to reach out to the company's Director of Operations.On Wednesday, April 23, 2025, ********* emailed me stating that the master bathroom window treatment was never ordered and that "the company waived shipping and installation." There was no apology for this significant oversight, and her message made it seem as though she was doing me a favor, rather than acknowledging a clear mistake. Additionally, I never received an invoice for my purchase.I called ********* on the morning of April 29, 2025, to discuss my concerns. Unfortunately, she was not apologetic, did not take accountability, and kept stating she "wasn't customer care." I reminded her that as the face of the company during my purchase experience, she is indeed a vital part of customer service. I could hear in her voice that she was ******* to end the conversation and did not want to be bothered.Later that evening, at 5:45 PM, I called your customer care line and spoke with an agent named ***** that reiterated that I was responsible for the missing window treatment.

  

  Business Response

  Date: 05/09/2025

  A member of our Leadership Team left a voicemail on 5/7/25 as well as sent an email to discuss the order with the customer. 

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made a contract with Three Day Blinds on April 9, 2025 for new blinds and had until midnight on April 14 to cancel the order. We canceled on April 11th. We called on the morning of April 14th and were told to expect the refund by Wednesday. As of Friday, April 18th theyve not processed our refund of $9797.13.

  

  Business Response

  Date: 04/21/2025

  3 Day Blinds is sorry to hear that the customer wants to cancel their order.  Our records indicate that the cancellation and refund request had been submitted. Please allow ***** business days for processing. This has been documented on Case # CAS-03042780.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted 3 Day Blinds for warranty repair. Was told I have to pre-pay $89.00 for service call and tax on repair. How can they legally charge for service call and tax on parts when they have no idea of parts required for repair.

  

  Business Response

  Date: 04/10/2025

  Our records indicate that the customer spoke with a member of our Leadership Team on 4/9/25 and as a one time goodwill gesture waived the service fee for the customer. This has been documented on case # CAS-03041090.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the service provided by 3-Day Blinds regarding their service, which has been delayed for over 11 months in addition to damage to my doors and windows during installation.I placed my order on April **************************************************************** a timely manner and as advertised by their name and as originally promised. However, despite repeated follow-ups, the installation has been subject to ongoing delays, miscommunications, and poor service. This delay has caused significant inconvenience and frustration.Furthermore, during the installation process, the installer caused damage to my doors and window. I have been communicating with the manager but she has stopped responding to my emails and has not made any attempts to compensate or fix the damaged doors and windows.

  

  Business Response

  Date: 04/08/2025

  3 Day Blinds apologizes for the issues the customer experienced with their purchase. I see that the Case Manager submitted the refund request of $1,400 and received approval on 4/3/25.  Please allow ***** business days for processing.  This has been documented on Case # CAS-02875989.

  Customer Answer

  Date: 04/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four sets of shutters for four windows in my home. I was quoted $2000 for the treatments. When the representative came to do the final measure he said I didn't need the frame that was in the original quote and that it would reduce the total by $400.00. Then I was billed for the full amount. When I called about it the customer service person said that even though the took the frames off the original quote.. it did not change the price?? This makes no sense as I am receiving less product.

  

  Business Response

  Date: 03/20/2025

  3 Day Blinds apologizes for any confusion.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor case # CAS-03026150 through its completion. 

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not buy from them. I bought $2,000 blinds, was told they would not be see through. We were very specific about needing them not to be because our neighbors can see in. Upon their installation I noticed they were and immediately reached out. I was strung along for several weeks than ignored. I was told I would have to pay for the difference in cost plus installation. To hire an expensive company so you don't have to worry about this was what I was thinking. I should have bought off ****** and dealt with that headache. Totally not worth the money. Stay away. It's a scam.

  

  Business Response

  Date: 03/17/2025

  3 Day Blinds is sorry to hear that the customer is unhappy with the window treatments.  Our Leadership Team is looking into the account and a representative will be contacting the customer within 1 business day. 

  Customer Answer

  Date: 03/17/2025

  Already tried that. 

  

  Business Response

  Date: 03/19/2025

  The Case Manager has been communicating with the customer and is scheduling a reselection appointment. We will continue to monitor Case #  CAS-******** through completion.