Complaints
This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 421 total complaints in the last 3 years.
- 133 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contacted 3 Day Blinds for warranty repair. Was told I have to pre-pay $89.00 for service call and tax on repair. How can they legally charge for service call and tax on parts when they have no idea of parts required for repair.
Business Response
Date: 04/10/2025
Our records indicate that the customer spoke with a member of our Leadership Team on 4/9/25 and as a one time goodwill gesture waived the service fee for the customer. This has been documented on case # CAS-03041090.Initial Complaint
Date:04/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally express my dissatisfaction with the service provided by 3-Day Blinds regarding their service, which has been delayed for over 11 months in addition to damage to my doors and windows during installation.I placed my order on April **************************************************************** a timely manner and as advertised by their name and as originally promised. However, despite repeated follow-ups, the installation has been subject to ongoing delays, miscommunications, and poor service. This delay has caused significant inconvenience and frustration.Furthermore, during the installation process, the installer caused damage to my doors and window. I have been communicating with the manager but she has stopped responding to my emails and has not made any attempts to compensate or fix the damaged doors and windows.Business Response
Date: 04/08/2025
3 Day Blinds apologizes for the issues the customer experienced with their purchase. I see that the Case Manager submitted the refund request of $1,400 and received approval on 4/3/25. Please allow ***** business days for processing. This has been documented on Case # CAS-02875989.Customer Answer
Date: 04/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ******
Initial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased four sets of shutters for four windows in my home. I was quoted $2000 for the treatments. When the representative came to do the final measure he said I didn't need the frame that was in the original quote and that it would reduce the total by $400.00. Then I was billed for the full amount. When I called about it the customer service person said that even though the took the frames off the original quote.. it did not change the price?? This makes no sense as I am receiving less product.Business Response
Date: 03/20/2025
3 Day Blinds apologizes for any confusion. Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-03026150 through its completion.Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Do not buy from them. I bought $2,000 blinds, was told they would not be see through. We were very specific about needing them not to be because our neighbors can see in. Upon their installation I noticed they were and immediately reached out. I was strung along for several weeks than ignored. I was told I would have to pay for the difference in cost plus installation. To hire an expensive company so you don't have to worry about this was what I was thinking. I should have bought off ****** and dealt with that headache. Totally not worth the money. Stay away. It's a scam.Business Response
Date: 03/17/2025
3 Day Blinds is sorry to hear that the customer is unhappy with the window treatments. Our Leadership Team is looking into the account and a representative will be contacting the customer within 1 business day.Customer Answer
Date: 03/17/2025
Already tried that.Business Response
Date: 03/19/2025
The Case Manager has been communicating with the customer and is scheduling a reselection appointment. We will continue to monitor Case # CAS-******** through completion.Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/22/24, a sales contract was executed with 3 Day Blinds. Line 6 represents charges for blinds in my office. Blinds were to cover the entire window. Cost for the office set of blinds was $1054.67 plus admin fee.I paid 51% of the total contract price on 10/22/24 as deposit. I was advised that fabrication would take 8-10 weeks.3 Day Blinds charged the second half of the project to my Chase **** on 12/31/24, before the project was installed.Blinds took 12 weeks to complete, and were installed 1/6/***** the time of the installation the installer pointed out to me that one slat in the living room had a defect, and would need to be replaced.When installation was complete, it was obvious the blinds in my office had not been fabricated correctly, and I pointed this out before he left. He said I had to contact Sales (*****).While **** was still in my home, I emailed ***** about the error, and the fact that the blinds only closed in one direction. In 3 sets of plantation shutters, this is the only uni-directional set I have encountered. This was not disclosed prior to executing the contract, but when ***** called me on 1/6, she said, oh, thats just how that brand is.***** also replied on 1/6/25, admitting the mistake on the office window, and advising ************* would be contacted to fix the issue. I received a communication from ************* that the fix would be ready in 4 ******** has now been 8 weeks. Ive contacted ***** twice more. She only responded to the second email, could give no other information than I needed to wait to hear from *************, and I have heard nothing.The 10 week project is now carrying on to its 18th week. ***** has stopped returning my emails and calls.Business Response
Date: 03/13/2025
3 Day Blinds apologizes for the issues experienced with the recent purchase. Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor Case # CAS-03012632 through its completion.Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased 11 blinds from 3-Day Blinds in July 2024, which were installed in August 2024. Almost immediately, three of them malfunctioned: one wouldn't stay down, and two wouldn't stay up. Due to our busy schedule, we had a technician come out in October 2024. One blind was repaired, and two were ordered for replacement in December 2024. However, the replacements also malfunctioned almost immediately, as they couldn't stay up. We called for service again, and a technician came out in February 2025. The blinds required replacement once more, and they were replaced on March 3, 2025. Now, all three blinds are malfunctioning again.We have had honeycomb blinds before in various sizes and have never experienced such issues. We do not want to continue with endless replacements. Also, we did not want corded blinds as the representative suggested, which is dangerous in our household. Therefore, I am requesting a refund for these three blinds, including tax and compensation for the time I have spent at home waiting for the technician to come out four times for evaluations and replacements.Business Response
Date: 03/11/2025
3 Day Blinds apologizes for the issues the customer has been experiencing with the shades. Members of our Leadership Team are reviewing the account and the Case Manager will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-03021580 through completion.Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased window coverings with 3 Day Blinds on 1/24/25. The Design Consultant came to my home, and his name is ***** ******. ***** collected half payment on 1/24/25 and told me the other half would be due when they came to install. I was called by the installer that my window sheer blinds came in and they wanted to come to install them. ***** and her husband *** installed the window sheers on 2/14/25 She was sorry to tell me, that the drape for the patio door doesn't have a date to come in until March 31, 2025, and as soon as she heard she would notify me to set up an installation date and time. This morning 1/18/2025 my bank texted me that my account was over drawn. 3 Day Blinds had taken the balance of what I owed. The amount that I was told by ***** would be due when my drape came in. I called 3 Day Blinds very upset at 8:00 this morning and spoke to ******. She apologized and said that should not have happened and was contacting her supervisor. She said my order was basically 2 orders so the balance would not have been due yet. She would call me back A.S.A.P to tell me what she found out from her supervisor. I called back at 11:15 this morning. I ended up talking to 3 different people. I was told that they are allowed to collect payment once the installation date has been scheduled. I said I don't have a date or a time for the drape to be installed, yet you took the remaining balance. He said, I had a partial installation, when they installed the sheer blinds. I again said, I don't have a date when the drape is coming in or an install date. I have nothing at my patio door and won't have anything until after March 31, 2025. How is this okay? He kept saying I signed the contract, our contract states once the date for installation has been set up, they can collect the balance. Once again, I said, I do not have a date for installation. ***** told me, I would not pay the balance until the drape came in. I bought in good faith, And I Feel Robbed!Business Response
Date: 03/14/2025
3 Day Blinds apologizes for the delay in installation. ***************** Team is looking into the account and a representative will be contacting the cusotmer within 2 business days.Initial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order was placed on 10/30/24. Salesperson who took order retired 10/31/24. Drapery and shades were installed on 12/20/24. I immediately (the following week) notified 3 day blinds that drapery was too long and installed incorrectly. I have pictures to show. They removed drapery the following week. The installer notified them they were too long. The "central office" for 3 day blind continued to say it was the installers fault. He came out again without really any guidance from those at 3 day blind making decisions, he took rod down, we had wall painted, and then he reinstalled at same place because it was at the correct height to begin with and the curtains do need to be shorter as was obvious from the beginning. (The customer service group from ********************** tries to blame installer for any mistake that company has made). They reinstalled rod over a week ago and I still have no communication from the person who is my case manager despite leaving 3 messages. We have had sheets on our master bed room window since **************** has a serious issue with anything more complicated than simple shades. I honestly think they need to get out of this business. They are in no means a custom drapery company when they can not make simple adjustments to their product and customer can not communicate easily with anyone who is capable of making decisions.I am happy to provide pictures if necessary.Business Response
Date: 02/28/2025
The Case Manager has been working with the client and has come to a satisfactory resolution. We will continue to monitor Case # CAS-02978051 through its completion.Initial Complaint
Date:02/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered blinds on 12/2. Paid deposit. On 2/14, installation was scheduled. Brackets were missing and nothing could be installed. I emailed and called 3dayBlinds to get a lead on when the brackets could shipped. No response. I have zero product from 3dayBlinds in my possession. They have marked the install as complete and charged my credit card the remaining balance. Still no response.Business Response
Date: 02/18/2025
3 Day Blinds apologizes for the missing brackets. I see that the Case Manager has been in communication with the customer to resolve the issues. We will continue to monitor Case # CAS-02994567 through completion.Initial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered window coverings and vendor has not addressed the issues with the productBusiness Response
Date: 02/13/2025
3 Day Blinds would be happy to address these concerns, however, we are unable to locate an account under this name, address, phone number, or email address. Please provide invoice number, phone number, or address associated with the account so we can look into this matter.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.