Complaints
This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 421 total complaints in the last 3 years.
- 133 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our account is under the last name of *******. On January 28, 2022 I contacted 3 Day Blinds for some repairs. On May 7th, 2022 3 Day Blinds finally sent an installer to do repairs to my blinds. He "repaired" one of them and now it is worse than it was before he "repaired" it. For the second blind, he claimed he was not sent the correct parts so he would send it to Corporate for the repairs. He said it would be faster if the blind was delivered to me directly after repairs. I have not heard from him since that day. I have been calling customer service since June. June 6, Naja was going to call the installer and escalate my order & email me the status, nothing back from her. June 9, 2022 I reached someone (****) who promised to find out where the blind the installer took is and also offered to replace the blind that was not fixed properly. He said he would arrange to have the blind sent to me. He was going to email me all of the information. I have never received any emails from ******** never made any notes on my account. June 21, 2021, I reached a lead, *****************************. June 23 she emailed me and said that the installer did not send the blind to them until June 10, 2022 (one month after he took it). I was told it would take about 14 days to repair & she was trying to change the delivery address to my address. June 29th ******** emailed me that she was not able to change the address but would ask the installer to drop it off ASAP, the installer had received the blind already. On July 3rd I emailed ******** & asked if the installer had responded to her. She said no. I have not heard from her again. I have emailed ******** on July 12, 2022 and again today, July 15, 2022 (twice) and no response. I just want the blind for my bedroom back and in good repair. It would also be nice to have the blind replaced that **** told me could be replaced.I am uploading all of my correspondence to date.
Business Response
Date: 07/18/2022
We apologize for the time it is taking to complete the repair work. We are looking into this further and a representative will be contacting the client within 1 business day to discuss a resolution.Customer Answer
Date: 07/20/2022
I do not accept this response because I have not heard from the installer as promised and I do not have my blind.Business Response
Date: 07/21/2022
The installation appointment has been scheduled for 7/22/22. A representative will be contacting the client after the installation to ensure everything has been completed.Customer Answer
Date: 07/22/2022
Cannot accept any resolution until the blind is received and verified that it has been repaired.Customer Answer
Date: 07/26/2022
I was contacted to make sure that I was happy with the resolution (couldn't be until I had my blind back and could check to make sure it was in good repair). Now that I have it, and it is uneven I am not happy with the resolution.Business Response
Date: 07/27/2022
3 Day Blinds is sorry to hear that there is still an issue with the shade repair. A representative is reviewing the account and will be contacting the client within 1 business day to provide a more permanent resolution. We will continue to monitor the project through completion.Customer Answer
Date: 07/27/2022
I do not accept this resolution because I have not heard from 3 Day Blinds yet.Business Response
Date: 07/29/2022
A member of our Leadership Team spoke with the customer on 7/28/22 and offered the customer a reselection of the shade and the customer accepted that resolution and has scheduled an appointment with one of our designers. We will continue to monitor the project through its completion.Customer Answer
Date: 08/01/2022
I cannot accept this resolution until the designer comes out and the new blinds are installed. Neither have happened yet.Customer Answer
Date: 04/25/2023
As of today, I am still getting the run around from 3 Day Blinds. They offered to replace all of my blinds (17) the the same quality and type of blinds I had before. I have 3 that are correct! The rest either do not fit the windows or were not assemble correctly. I last emailed ********************* on 04/0402023 because he ordered replacements for two of the correctly fitting blinds and another one. He never responded so I sent an email asking if he had received the 04/04/2023 on 04/14/2023 and have never heard back from him.
It has been almost a year and a half and I still do not have blinds that fit or do not need "repair" since they were not assembled correctly.Business Response
Date: 05/03/2023
A member of our Leadership Team has contacted the customer with an update that the necessary reorder of shades was placed on order 1252663. The installer will be contacting the customer to schedule the installation. We will continue to monitor the project through its completion.Customer Answer
Date: 05/04/2023
There is no message from 3 Day Blinds except a copy of my receipt from the original repair that started this ordeal. I therefore, am NOT able to accept the response as a solution.Customer Answer
Date: 05/11/2023
His email is dated yesterday after 5:00 pm, so I just received it this morning. I have never heard received a reply to my email of 04/27/2023 asking him specifically which blinds he ordered. At this point, it looks as though, from the information I have received from him, that all of the blinds that need to be replaced have not been ordered. I can only go by the email he sent me.
I have also not heard from the installer. Once I do hear from them, there is usually a delay because I need a Saturday appointment since I work during the week and cannot afford to miss work (I don't get paid if I am not at work and this has already cost me more time and money than it ever should have). I have a very busy next couple of months, my son is getting married.
Business Response
Date: 05/17/2023
The reorder has been processed and shipped to the installation team. The installer will be contacting the customer to schedule the installation appointment. We will continue to monitor the project through its completion.Business Response
Date: 06/02/2023
A member of our Leadership Team has spoken with the customer and confirmed that all of the necessary items have been reordered and they have been delivered to the installer. The customer has requested that the product be inspected prior to scheduling the appointment. ************************ is in the process of doing so and will contact the customer to schedule once completed. We will continue monitoring the case to be sure this is scheduled in a timely manner.Customer Answer
Date: 06/02/2023
I do not accept this response. No one from 3 Day has spoken to me. The installer did an inventory and gave me a list of the blinds that he received. They did not order (and the installer did not receive) all of the blinds that need to be replaced. There are some that were ordered that did not need replacing and some that did need replacing were not ordered. I emailed the installer and cc'd 3 Day Blinds with this information. Once all of the blinds that need replacing have been received by the installer I can schedule an appointment. I will need to have all of the blinds installed before accepting a response. I need to make sure all of the blinds fit the windows properly this time and that there are not any that were not assemble by the factory incorrectly.Initial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Case number with 3 day blinds 1233146-L4R6Business Response
Date: 07/18/2022
Our ************* Team is actively working on addressing the customer's concerns and will be contacting the client within 1 business and we will continue to monitor the project through its completion.Initial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid 50% of my purchase when I placed my order. They let me know that they would be installed in 2 weeks (even though its 3dayblinds) and I was okay with that. They let me know the other 50% would be charged after installation. The other 50% was charged two weeks later when I didnt even have an install date yet. I reached out to see when they would install and they let me know someone would get back to me. Today they installed the roller shades, which are less than impressive quality and design. I am sad I spent this much money on these. However, the most frustrating part is the installer took my curtain rods and curtain fixtures (that were made by my grandma). The installer claims he took these down from the wall and he was taking everything that was removed by him, however, that is completely untrue. We removed the curtains and put them neatly on our bed before the installer arrived so that we could then hang the curtains after the black out shades were installed. Not only do I feel like I was ripped off, they also STOLE my curtains and all of the hardware??????? I called the installer and he stated I have to call 3dayblinds to file a work order for someone to come back out to my area because he cant. I called 3dayblinds and they say to call the installer (R&R). Both are giving me the run around and blaming the other! I am incredibly upset and disappointed.Business Response
Date: 07/15/2022
A case has been opened to follow up with the customer and installer regarding the original shades and hardware removed. Typically, when installation is purchased, installers also remove the original shades and hardware as a part of the service unless they are asked not to, and 3 Day Blinds is apologetic for any breakdown in communication regarding the removal. The customer will be contacted within 2 business days to review the next steps moving forward.Initial Complaint
Date:07/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 4-29-2021 . Woven Wood Shades . Within months , falling apart . What's shown in pictures, second set . First did same . This set is worse , hardware falling out . Beautiful product , cheap . I would like a full refund !Business Response
Date: 07/15/2022
There is no clear damage based on the pictures provided. Woven Wood shades are a product made from straw, reeds, and other similar found materials; and feature raw edges. This order is beyond the point where the products could be returned for a refund, but the shades and the hardware are covered under warranty. A 3 Day Blinds representative will reach out to the customer to review repair options.Initial Complaint
Date:07/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered blinds back in January. Was told it would take **** weeks to deliver and install. 0n the 15th week I called and asked what was going on as i hadn't heard from ANYONE in that time period. They stated they would get back to me when they found out what was going on ****************** I contacted thru Instagram) Later that day i received a call from the local rep and was told I would have Blinds installed the following Tuesday. When I asked why I hadn't been called for a follow up or why I hadn't been called for the delay she quickly said it was all the warehouses fault that she hadn't called for a follow up. No accounatibilty. Thursday that week I received a call stating that they couldn't run my card thru. I asked why were they trying to run my card when the job had not been finished and they only reason it was scheduled to get done was because I had called on the follow up? She said that was how they worked. I stated I would pay in full when the job was completely finished on Tuesday. She said ok. Tuesday came & the installer put up what he could. The Blinds came frayed on the edges, looked worn, & the installer made holes in the wrong location so he made new holes and didn't patch up the holes he made. To top it off, he didn't have the parts to finish the install, said he had to order the ********** would take up to 4 weeks to receive. I told him fine but to have someone in the office to call me & follow up. He said of course. He said due to the job not being finished, he would not have me sign as completed & ask for final payment. I agreed, I again asked please have someone contact me to let me know an expected time of completion. 4 weeks pass & no follow up & 3 DAY BLINDS sends a PAYMENT DEMAND letter to pay within 10 days or they would send to collections. Spoke to "Supervisor" Told me either I pay or goes to collections. Doesn't matter that the job was not finished or the parts weren't there or a finished time available. Again they want no accountabilityBusiness Response
Date: 07/15/2022
The shades were remade due to damage, and the brackets needed to install the shades were backordered. At this time, the brackets needed are estimated to arrive to local installers by 7/25, and then the customer will be contacted to schedule the completion of the installation. Per the contract, full payment is collected once installation is scheduled. At this time there is still an outstanding balance due on the order, but 3 Day Blinds has agreed to collect the final payment once installation has been completed.
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