Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  5000 Alpha Rd Farmers Branch, TX 75244-4611

• 

  3 Day Blinds

  1242 W Olive Ave #B-6 Merced, CA 95348-1662

  
• 

  3 Day Blinds

  4275 Rosewood Dr #24 Pleasanton, CA 94588

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds 5/13/2022 and when they were delivered and installed on 5/25/2022 i immediately noticed that they were not centered in the window. The control side of the shade was over 1.5 inches from the window frame and the non control side was 3/4 inch from the frame. This made the shade appear off center. I immediately called and was told to email this issue to *************************** I emailed that address on June 2nd and explained the issue. They sent the installer on 6/6/2022 even though I explained in a subsequent email that the issue was not with the installer. He looked at the shades, took pictures and agreed that they were not centered. I then followed up on 6/16/2022 because I received no response and the original salesman returned. I explained I did not want another style of shade, but this shade manufactured properly The response was that they cannot return the shades to stock and sales were final referencing the contract I signed. I again emailed stating:" Please note that in the previous email of 6/2/2022 I included pictures showing the light gap of 1 on the control side and on the non-control side, a difference of or twice the distance. (attached) I have attached page 10 of your contract ( a copy of which you included in your last email) and highlighted the section which states :Inside mounted window treatments will have a light gap along the sides of the window opening that will normally range from 1/8 inch to 1/4 inch. For Roller Shades, Sheer Horizontal Shades and Simply Sheer Shades this gap will be approximately 1 inch on the control side and 5/8 inch on the non-control side.According to the contract I signed, the difference in the light gap from one side to the other should be approximately 3/8. The difference on the shades you installed is 3/4. As stated above, it is twice the distance from the operating to the non-operating side. 3day blinds has not responded or refunded my money.

  

  Business Response

  Date: 08/25/2022

  3 Day Blinds is sorry to hear the consumer is unhappy with the window treatments.  The order is beyond the cancellation and refund period, but a representative is reviewing the concerns and will be contacting the customer within 1 business day to discuss the concerns.  We will continue to monitor through completion.  

  Customer Answer

  Date: 09/11/2022

     This problem has not been resolved.  3day blinds has a cancellation period of 3 days beyond signing the contract with a in home salesman.  I did not receive the product until well after the three day contract cancellation period.  The problem is that the product is inferior and not constructed to the companies specifications.  They supplied an inferior product.  Is 3day Blinds not responsible for fulfilling their contract?  I contacted them as soon as the blinds were installed on 5/25/2022 and explained the issue.  They are hiding behind the issue of contract cancellation to deflect from their inability to make a product as contracted for.
  
   
  
  Kindest Regards
  
  ****************************

  

  Business Response

  Date: 09/12/2022

  A member of our Leadership Team called the client on 9/7/22 and left a voicemail to discuss the order and come to a resolution.  We are waiting for the client to return the call.  The Case Manager will be following up again this week and we will continue to monitor case # CAS-1227591-X1J6.

• Initial Complaint

  Date:08/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on 6/30/22 Order # ****** Amount Paid $3,774.71 Blinds not installed until 8/2/22 - the company is called 3 Day Blinds. Salesman ********************* did not order a crescent blind for bedroom #1 in front of house that he told us was included in the order. He measured this crescent window twice before leaving our in home consult on 6/30/22. He will not answer any communication with us. The company keeps closing out our complaints telling us to contact the salesman who wont return emails, calls and texts. We have a window that is only half complete and we need the crescent blind that we paid for already. They keep saying we didnt pay for the crescent but the salesman just didnt order it as promised. Very bad practice of tricking people. We paid almost $4k for these blinds. The installer left all the tags on the blinds and they are quite visible and ugly. One of the pulley strings broke after the installer left. I contacted the installer, *** and he wont come back until the crescent comes in to be installed. Being we are fighting with the company to get this missing crescent blind, we are stuck with a broken product in our living room and visible tags on several of the blinds. This is such an unprofessional company and we would like to file a complaint against everyone involved in this order/install. This is just ridiculous and no way to treat ***************************************** *************************************************************************

  

  Business Response

  Date: 08/23/2022

  3 Day Blinds apologizes for the issues experieinced with the order.  We are reviewing the account and a representative will be contacting the customer within 1 business day. Case # CAS-1253608-C5B3.  We will continue to monitor the case through completion. 

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our consultation with ***** on May 28, 2022. He was extremely professional. On June 7th, we paid the 1st installment, we were told that the final payment would not be paid until the final blinds were installed. ****** came out to remeasured and then installed the blinds on June 24th, two of nineteen the blinds were measured incorrectly, not bad, my husband was told by ****** that he would order the new blinds and that they would contact us when they were ready to be installed. He did not have my husband sign the paperwork but they took our final payment, debit card. On July 25th, I called the customer service number and she stated that the blinds were ready but ****** was out of the office and would contact me when he returned the following week to schedule a date to install. On August 2nd, I called the customer service number again and asked for an update, the gentleman stated that he was not sure that I was talking about. I asked to speak to a supervisor and was told that I was not able to and that I needed to send an email, which I immediately did, no response, I sent another email on August 3rd, no response. At this point, I was desperate to get an answer, so I scheduled a new customer appointment, I received a response right away. ***** tried to assist, install company called on August 16th stated that ****** would come out and cut the blinds down which is not what was agreed upon on June 24th or what was communicated. And how were the new blinds ready on July 25th? Management has a lack of customer service, I asked to speak to a supervisor on August 16th and still have not heard from anyone. I would like my money back and I would like to order to new matching blinds elsewhere.

  

  Business Response

  Date: 08/18/2022

  3 Day Blinds apologizes for the issues experieinced with the order. Our records show that a member of our Leadership Team has spoken with the client today 8/18/22 and a necessary reorder has been placed and expedited.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 22, 2022, signed contract to purchase plantation shutter at a premium to receive 8 weeks delivery.Had to contact company multiple times regarding delay of product installation and requested cost adjustment due to company not meeting their 8-week delivery timeframe. Plantation shutter installed on 07/05/2022, product was damaged, repair order initiated. Company's customer care team proved incorrect information. I contacted sales consultant to assist with resolution and she confirmed the company would provide a credit of $350 for not fulfilling their commitment to the 8-week delivery on July 15th, and it would take approximately **** days. I subsequently had to contact the sale consultant again as the credit was posted to my credit card within that timeframe. She informed me there was a "Glitch" and it would take another **** days to process. I contacted sales consultant after 7 days and indicated the credit had not been processed and if she could confirm it was in process. She assured me it was and the I needed to be patient. As of this date the credit has not been processed.

  

  Business Response

  Date: 08/18/2022

  We apologize for the delay.  In reviewing the records, our accounting department processed a credit on 8/17/22 and an automated email of the transaction was sent to Email: ********************.  The credit may take **** business days to appear on the customer's statement depending on their banking institution. 

  Customer Answer

  Date: 08/18/2022

  I did not receive any email from this company on 08/17/2021 as they stated.  They continue to state they are processing the refund and they do not.  I do not have any assurance, documentation or confidence this refund will be processed and continue to receive this same update that the refund will take time and it has not happened. 

  

  Business Response

  Date: 08/19/2022

  We do apologize for the time it took for the credit to be processed. However, the credit was processed by 3 Day Blinds as stated in previous response.  Most financial institutions take a minimum of 5 business days to process.  The consumer will need to contact her own financial institution as we have processed the credit on our end and have no control over when the consumer's  bank will post it to the account.  

  Here is a copy of the transaction from our system:

  Payment Method: MasterCardXXXX5112
  Reference: 63877272845
  Paid: $-350.00
  Email: ********************

  Our system sends an automated email with all payment transactions.  It may have gone to a spam folder.  

   

  Customer Answer

  Date: 08/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I would also like to add, the email the business is saying they sent was not in the **** folder and I never received a notification as they are suggesting.  However, the credit has been processed to my account and I consider this matter resolved.  Thank you for your assistance. 
  
  Regards,
  
  *******************************
  
   

  
  

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During installation my window was broken by the installer. He assured me that they would have someone out to fix it. Despite follow **** it has now been 3 months and I still do not have a date for the repair to even be started.

  

  Business Response

  Date: 08/17/2022

  3 Day Blinds is sorry to hear there was an issue during the installation that has not been addressed.  We thank you for bringing this to our attention as to date a claim has not been filed with our ************* Team.  We have created case # CAS-*******-B9T4 and will have a representative contact the client within 1-2 business days to address the matter.  We will continue to monitor the case through its completion. 

  Customer Answer

  Date: 08/17/2022

  This complaint should remain open until they actually repair the window.  I have 3 months of text messages with the installer telling me that the repair is going to happen, so while he may not have told a central team about it, both he and his manager have known about this for 3 months with nothing happening to date.

  

  Business Response

  Date: 08/18/2022

  The client was contacted via email on 8/18/22 and provided the proper Client Damage Claim Form.  The customer will need to submit the claim form in order for 3 Day Blinds to submit the claim.  A copy of the email that was sent to the client is attached.  We will continue to monitor the case through completion. 

  Customer Answer

  Date: 08/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got blinds installed by 3 day blinds in March of 2022. I had 6 windows on one wall, 3 in each row. I was adding blinds to the 3 top windows, and replacing blinds in the 2nd row to match the top row color. This cost me $1600. They were supposed to be all the same color, again, to match. They messed up the measurement of the 2nd row, so they had to reorder and come back to install, which was fine since I already had blinds there. But once they did come back, the blinds on the bottom were a different color. The man who installed wasnt the lady who did the consulting or ordering, and I pointed out the difference to him, which he agreed he saw. He said hed reach out to someone on his end.I then reached out to Mat, who had contacted me to apologize about the mix ** in measurement. This was on April 6th, a few days after the final install. He replied April 12 saying he was looking into it. I emailed a check in on April 19, and again June 21 after not hearing anything. I still havent heard back. This is very frustrating.I have attached a photo that shows the color discrepancy. The top 3 are more of a true grey/white, while the bottom 3 are more yellow. This is frustrating, as the whole reason I replaced the bottom 3 blinds was to match the top 3. I would like them to match.

  

  Business Response

  Date: 08/17/2022

  3 Day Blinds apologizes with the issues experienced with the order.  We have opened case #  CAS-1198662-B8G0 to investigate further.  A representative will be contacting the customer within 1-2 business days to discuss the order.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:08/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is intended to address a portion of the total work ordered e.g. the kitchen windows (Order #******) The amount paid ($3606.30) included the two kitchen windows together with additional window items. The order was placed July 7,2022. Installation in the kitchen was August 1, 2022. The discrepancies complained of herein include the misalignment created during the valance installation (refer to photos) and the failure to properly measure/cut one of the two kitchen blinds prior to the installation date. This resulted in only one correct installation while the second kitchen window (lacking a blind) could permit an unwanted viewer to the see the inside of the home. Had the installation been correctly measured and installed, then, a security threat would have been abated. 3 Day Blinds representatives have failed to communicate their findings and solutions to me, and as a result it appears that nothing is being done. I am in the same position now as I was on August 2, 2022.I have contacted 3 Day Blinds representatives since August 2, 2022 in an attempt to learn about the failed installation and the prospect for completing the installation properly. I have been promised updates without one such offering. My latest contact has been with **************, **************** Lead. She has repeatedly promised a dialogue with me about her findings. To date, she has not lived up to her promises.

  

  Business Response

  Date: 08/15/2022

  3 Day Blinds apologizes for the issues experienced with the recent purchase. A member of our Leadership Team is looking into this matter further and a representative will be contacting the customer within 1-2 business days.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 08/15/2022

  This is the same sort of empty response that has been generated repeatedly.

  

  Business Response

  Date: 08/19/2022

  A member of our Lead Team contacted the customer on 8/19/22 and confirmed a reorder was being placed and that the customer will be updated with an estimated completion date.  The customer accepted this resolution. We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and paid in full for roll up shades, they arrived and the material was very cheap wrinkled and poor workmanship. The motors have never worked as the installer said they were defective. The cable on the door was also defective at the joint and continues to get stuck. I have had 2 other technicians out they both stated they were defective. I have reached out by phone and email with no response nor resolution. Now they answer my calls put me on hold and hang up. My consultant does not respond either.

  

  Business Response

  Date: 08/12/2022

  3 Day Blinds apologizes for the ongoing issues with the recent purchase.  Our records indicate the customer contacted ************* on 8/11/22 and a representative is actively working on addressing the customer's concerns and providing a more permanent resolution.  A representative will be contacting the customer within 1 business day.  We will continue to monitor the project through its completion.  This has been documented on case # CAS-1251962-N6K3. 

  Customer Answer

  Date: 08/15/2022

  3 day Blinds have not contacted me to schedule to resolve this issue as of today 05/15/2022. They agreed to having someone come to my home to resolve and as of today they have failed to make any appointments to come.

  

  Business Response

  Date: 08/16/2022

  A member of 3 Day Blinds Leadership Team spoke with the client on 8/16/22 and offered a reselection and the customer accepted this resolution and scheduled an appointment for 8/22/22.  We will continue to monitor the project through its completion.

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been getting the run around since June 24th, 2022. I placed the parts order online and three weeks later I called to check on my order and was informed that my order was canceled. Not only that, but I've had a half a dozen people there told me they would send out the order and nothing. After all that, I'm told I needed to have the original order number (something I never had to do before while placing the order online). I gave them both of the customer's name and was told that the order is not consistent with the parts. I was told by ******* And *****, they will send me the parts I need at no charge for my troubles and nothing. I called again on August 3, 22 to speak with Peyvand, she told the representative to tell me she would call me back that day, still no call. To top off everything I've been thought I was charge for the parts order that was canceled, and I was charge TWICE.

  

  Business Response

  Date: 08/09/2022

  3 Day Blinds apologizes that the consumer has not received the parts orders.  We will investigate the account further and a representative will be contacting the customer within 1 business day to address their concerns.  We will continue to monitor the project through its completion. 

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We met with ****** a designer for 3 Day Blinds in ********* on 01/14/2022. We were very clear we did not want any keystones on our valances, all smooth. We also made it clear we wanted our blinds to be compatible with ******* which meant we needed a hub. We paid $5,361.35 for blinds, and hub. Because of supply chain issues, it was a while before they could install. They came at the end of 02/28/22. They were missing the hub that connects our blinds to ******* One of the blinds had a hole in it. Another was completely crooked and they had to remake it. Two of our valances had keystones (were not one solid piece as we had been promised by ******). RST solutions (the installers) filed the report on all of the issues, and we called 3 Day Blinds to make sure they could fix the issues, speaking with ******, she was somewhat rude. She said they would have to charge us to upgrade us to a different material if we wanted it all one piece. We called 3 Day Blinds to voice our complaints. They sent the wrong replacements, and again forgot our hub. We had to call them back and fourth and each time they would get something wrong. I finally asked for a different designer, he came, measured, was very nice, and I hoped that in the next visit everything would be sorted. They gave me a partial refund ($350) on one of the blinds because they could not fix it to my specification. Again, they came out 07/27/22 without the hub, with the wrong valance (this time missing the returns). They are here right now, August 4th, they re-sent the exact same valance as the first time, with a keystone, they finally brought the hub. All I want is a smooth, seamless valance, with the returns on the side. My time, and my partners time, has been wasted on this ridiculous company that has just made mistake after mistake. I would like a refund for $1,000 for both of our time being wasted, continuously, on something that should have been done once, correctly, half a year ago.

  

  Business Response

  Date: 08/05/2022

  3 Day Blinds apologizes for the ongoing issues with the order.  A member of our ************* Team is looking into this further and will be contacting the customer within 1 business day to discuss the order and provide a more permanent resolution.  We will continue to monitor the project through its completion.