Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Venetian Blind Dealers

3 Day Blinds

Headquarters

Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

3 Day Blinds has 95 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 421 total complaints in the last 3 years.
    • 133 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered blinds back in January. Was told it would take **** weeks to deliver and install. 0n the 15th week I called and asked what was going on as i hadn't heard from ANYONE in that time period. They stated they would get back to me when they found out what was going on ****************** I contacted thru Instagram) Later that day i received a call from the local rep and was told I would have Blinds installed the following Tuesday. When I asked why I hadn't been called for a follow up or why I hadn't been called for the delay she quickly said it was all the warehouses fault that she hadn't called for a follow up. No accounatibilty. Thursday that week I received a call stating that they couldn't run my card thru. I asked why were they trying to run my card when the job had not been finished and they only reason it was scheduled to get done was because I had called on the follow up? She said that was how they worked. I stated I would pay in full when the job was completely finished on Tuesday. She said ok. Tuesday came & the installer put up what he could. The Blinds came frayed on the edges, looked worn, & the installer made holes in the wrong location so he made new holes and didn't patch up the holes he made. To top it off, he didn't have the parts to finish the install, said he had to order the ********** would take up to 4 weeks to receive. I told him fine but to have someone in the office to call me & follow up. He said of course. He said due to the job not being finished, he would not have me sign as completed & ask for final payment. I agreed, I again asked please have someone contact me to let me know an expected time of completion. 4 weeks pass & no follow up & 3 DAY BLINDS sends a PAYMENT DEMAND letter to pay within 10 days or they would send to collections. Spoke to "Supervisor" Told me either I pay or goes to collections. Doesn't matter that the job was not finished or the parts weren't there or a finished time available. Again they want no accountability

      Business Response

      Date: 07/15/2022

      The shades were remade due to damage, and the brackets needed to install the shades were backordered. At this time, the brackets needed are estimated to arrive to local installers by 7/25, and then the customer will be contacted to schedule the completion of the installation. Per the contract, full payment is collected once installation is scheduled. At this time there is still an outstanding balance due on the order, but 3 Day Blinds has agreed to collect the final payment once installation has been completed. 

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.