Complaints
This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 421 total complaints in the last 3 years.
- 133 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered blinds back in January. Was told it would take **** weeks to deliver and install. 0n the 15th week I called and asked what was going on as i hadn't heard from ANYONE in that time period. They stated they would get back to me when they found out what was going on ****************** I contacted thru Instagram) Later that day i received a call from the local rep and was told I would have Blinds installed the following Tuesday. When I asked why I hadn't been called for a follow up or why I hadn't been called for the delay she quickly said it was all the warehouses fault that she hadn't called for a follow up. No accounatibilty. Thursday that week I received a call stating that they couldn't run my card thru. I asked why were they trying to run my card when the job had not been finished and they only reason it was scheduled to get done was because I had called on the follow up? She said that was how they worked. I stated I would pay in full when the job was completely finished on Tuesday. She said ok. Tuesday came & the installer put up what he could. The Blinds came frayed on the edges, looked worn, & the installer made holes in the wrong location so he made new holes and didn't patch up the holes he made. To top it off, he didn't have the parts to finish the install, said he had to order the ********** would take up to 4 weeks to receive. I told him fine but to have someone in the office to call me & follow up. He said of course. He said due to the job not being finished, he would not have me sign as completed & ask for final payment. I agreed, I again asked please have someone contact me to let me know an expected time of completion. 4 weeks pass & no follow up & 3 DAY BLINDS sends a PAYMENT DEMAND letter to pay within 10 days or they would send to collections. Spoke to "Supervisor" Told me either I pay or goes to collections. Doesn't matter that the job was not finished or the parts weren't there or a finished time available. Again they want no accountability
Business Response
Date: 07/15/2022
The shades were remade due to damage, and the brackets needed to install the shades were backordered. At this time, the brackets needed are estimated to arrive to local installers by 7/25, and then the customer will be contacted to schedule the completion of the installation. Per the contract, full payment is collected once installation is scheduled. At this time there is still an outstanding balance due on the order, but 3 Day Blinds has agreed to collect the final payment once installation has been completed.
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