Hearing Assistive Devices
Nano Hearing Aids - Nano Hearing Tech Opco LLCReviews
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Average of 206 Customer Reviews
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Review fromJacob W
Date: 08/15/2022
1 starJacob W
Date: 08/15/2022
My elderly grandmother purchased a set of the in ear Hearing aids and she received them not working. So I called the customer service on her behalf to get her money back with "45 Day Money Back Guarantee" and accepted the return. So I packaged them up, taking pictures off all components and shipped it back to them. They said they received them damaged and they will not refund her $300 for the hearing aids. They were inoperable when she purchase them originally that's why she wanted to return them. I have called their customer service and return everynight for the past week regarding the refund and they are not refunding my grandmother the $300. Worst customer service I have ever experienced.
Nano Hearing Aids - Nano Hearing Tech Opco LLC
Date: 08/15/2022
Hi **********************, Thank you for your feedback on Nano Hearing Aids. We want to clarify all concerns on your return. As mentioned previously, Returned Product(s) must be in good physical condition (not physically broken or damaged) and perfectly clean. All accessories originally included with your purchase must be included with your return, original packaging, User Manuals, Inserts, and other printed documents as this was written in our policy. Based on our record, it shows we received the returned hearing aids under order #****** but it was inspected with Physically Damage (The right side of the hearing aid was physically damaged- screwed volume knob). We have confirmed the way in which we received your product back at our warehouse was not the way in which it was sent out for you to ensure your customer satisfaction. Your ********************** aids will be reshipped to you based on our conclusion but repair fees may apply as you have no elite protection plan that covers any damages. We offer a 1-year warranty per paid order only but not including damages so a cleaning and repair fee is required.For further questions on our returns and policies please feel free to visit our online website at:https://nanohearingaids.com/pages/refunds-policy We apologize for any inconvenience. Please understand that we have a policy we must follow. Thank you,Nano Hearing Aids Support TeamReview from1973 B
Date: 08/10/2022
1 star1973 B
Date: 08/10/2022
tried 3 sets of hearing aides . either left side or right side did not work! i sent back third set. when i called them back after three weeks. they said there was damaged on the hearind aides. and now they are saying i get no refund back? i also had insurance on it as well.not right to keep my money . and now i cant hear without hearing aides because of nanoNano Hearing Aids - Nano Hearing Tech Opco LLC
Date: 08/12/2022
Hi Mr. ******* Thank you for your feedback. Our sincerest apologies if this was not addressed sooner, and we truly understand your frustration.Our records show that your new replacement order was created on August 10, 2022, at 1:16 pm under order #****** and the tracking number shows items already In Transit to the Next Facility on August 12, 2022 "Your package is moving within the **** network, and is on track to be delivered to its final destination. It is currently in transit to the next facility" under Tracking Number: **********************. We hope this answers your immediate concern about your order, and if you still have additional queries, please do not hesitate to contact us. Thank you for your patience and best regards,Nano Hearing Aids Support TeamReview fromBill L
Date: 08/02/2022
1 starBill L
Date: 08/02/2022
Deceptive company. I received my hearing aids and tried them, and they wouldn't fit due to the fact I have a collapsed canal. I returned them right away. I made sure I sent them back mail certified due to the fact they were giving me a hard time returning them. I was told I damage the volume part. They stated if I paid ***** it would be repaired. They refuse to give me my money back. They are totally false advertising. I want my money back of $297.00 and there are refusing they state I damaged the product. Don't buy anything from this company!! There are taking advantage of people.Nano Hearing Aids - Nano Hearing Tech Opco LLC
Date: 08/03/2022
Hello ****************,Thank you for your feedback. Our sincerest apologies if this was not addressed sooner, and we truly understand your frustration. Our records show that a refund was issued via ***********'s original payment method on Aug 3, 2022, at 9:04 am in the amount of $297.00. The refund was deducted from NANO's account on Aug 5, 2022. Refunds have a 3-5 business day settlement period so please contact your CC provider again and confirm the status of your refund. We hope this answers your immediate concern about your order, and if you still have additional queries, please do not hesitate to contact us. Thank you for your patience and best regards,Nano Hearing Aids Support TeamReview fromJane A
Date: 07/30/2022
4 starsJane A
Date: 07/30/2022
Satisfied customer. Definately im-proved my **********************. Would recommend to friends.Nano Hearing Aids - Nano Hearing Tech Opco LLC
Date: 08/01/2022
Hi ********************,Thank you for your positive feedback. We love knowing your Nano Hearing Aids are helping you improve the quality of your life! Please feel free to contact us with any further questions in the future.Thank you and best regards,Nano Hearing Aids Support TeamReview fromJohn F
Date: 07/28/2022
5 starsJohn F
Date: 07/28/2022
When i received the hearing aids, one of them did not work properly and they gave me advise on how to make it work, which I tried and it still did not work. It took two weeks to get an approval to return to get a full refund. Once I sent them back with all their requirements, it took another 4 weeks to get a response, that the hearing aids were damaged and no refund.The only damage was the hearing aid did not work. **** FNano Hearing Aids - Nano Hearing Tech Opco LLC
Date: 07/30/2022
Hi ********************,Thank you for your positive feedback. We love knowing your Nano Hearing Aids are helping you improve the quality of your life! Please feel free to contact us with any further questions in the future.Thank you and best regards,Nano Hearing Aids Support TeamReview fromJoyce C
Date: 07/26/2022
1 starbought these hearing aids, took them 2 weeks to get them, their cic charger was damaged when they arrived. it still worked by was damaged. I called Nano Support and told them about it. Then when I sent them back (2 weeks later cuz I can't at all with them) I got a response that they were going to take 20% of the price..then they sent me an email saying the cic charger was damaged when they got them back. (that was already addressed to the company when I received the hearing aids). now their telling me I am NOT getting any kinds of refund. Their keeping my money.Well not for long cuz I will call a lawyer and they (nano) has been told of my intentions.
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