Business Profile
Hearing Assistive Devices
Nano Hearing Aids - Nano Hearing Tech Opco LLCReviews
Customer Review Ratings
Average of 205 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBrandon C
Date: 09/19/2022
1 starBrandon C
Date: 09/19/2022
Product does not work as advertised and their no questions asked money back refund is a lie
Nano Hearing Aids - Nano Hearing Tech Opco LLC
Date: 10/02/2022
Hi ************,Thank you for your feedback. Our sincerest apologies if this was not addressed sooner, and we truly understand your frustration. We checked our records but we cannot locate the order number under your name or your email address. We are working on your concerns and will contact you shortly to discuss this matter and improve the situation. Please check your email for our latest response. We apologize for the inconvenience and thank you for your patience.Nano Hearing Aids Support TeamReview fromCarla P.
Date: 09/19/2022
1 starCarla P.
Date: 09/19/2022
Actually shouldn't even get a one star! The worst customer service and claimed the case was broken so I was denied my refund after 45 days and i kept getting the run around. I'm seeking legal counsel and they are a crooked companyNano Hearing Aids - Nano Hearing Tech Opco LLC
Date: 10/02/2022
Hello ********************,Our sincerest apologies if this was not addressed sooner, and we truly understand your frustration. Our records show that a refund was issued via original payment method on Sep 30, 2022, 1:29 am. The refund was deducted from ****'s account on Oct 3, 2022. Refunds have a 3-5 business day settlement period so please contact your CC provider again and confirm the status of your refund. We hope this answers your immediate concern about your order, and if you still have additional queries, please do not hesitate to contact us. Thank you for your patience and best regards,Nano Hearing Aids Support TeamReview fromNora L.
Date: 09/15/2022
1 starThis company do not send your refund in a timely matter, if at all. I purchased two different heating aids from Nano Hearing aid company in July 2022 and returned both in July now this is September 2022 and paid the $60.00 for the guarantee fee I still have not received my refund, I have emailed them twice no response, Im out of over $700.00 . What doi have to do to get my money?Review frombette l
Date: 09/14/2022
1 starbette l
Date: 09/14/2022
I have been waiting for 4 months for a refund. Returned them within 5 days with all the qualifying information. They did not work from day one. I receive emails for me to upgrade something I do not have - just send me my refund.Nano Hearing Aids - Nano Hearing Tech Opco LLC
Date: 09/16/2022
Hello Mr/************,We truly understand your continued frustration with your refund request and thank you for following up with us on your order. We have sent a follow-up request to the Refund Team to process your refund immediately. We do apologize for the delay on your refund, as we have a process that also needs to be followed and met before we issue refunds, but we assure you that were working hard to ensure everything goes smoothly and that you will get your money as soon as possible and we will send you an email notification once this is done.We sincerely apologize and thank you for your patience,Nano Hearing Aids Support TeamReview fromCharles H
Date: 09/12/2022
1 starCharles H
Date: 09/12/2022
Dont work as advertised all they do is amplify even background noise,cant use they will not refund I guess I should have read all reviewsNano Hearing Aids - Nano Hearing Tech Opco LLC
Date: 09/14/2022
Hi ******************************,We are sorry to hear that **** did not work out for you. We completely understand that it isn't for everyone. We pulled up your record with us which shows that unfortunately, you did indeed call after your 45-day trial period was over. The 45-day trial period begins on the date the original purchase is delivered but we are looking into your concerns, and one of our RMA specialists will be reaching out to you shortly to discuss in detail your queries, concerns, and issues so we can come to a resolution.As per our policy, you have 45-day from the receipt date of your first purchase which is on 7/8/22 to contact the company, secure an RMA, and return the product for a refund. However, your 45-day money-back guarantee ended on 8/22/22 but you can still send your recent unit for inspection.For further questions on our returns and policies please feel free to visit our online website at https://nanohearingaids.com/pages/refunds-policy We truly understand your concern and frustration but we hope you also understand that we also have a process to follow.We apologize for the inconvenience and thank you for your patience.Nano Hearing Aids Support TeamReview fromThomas S.
Date: 08/26/2022
1 starThomas S.
Date: 08/26/2022
I believe that **** has a fraudulent return policy. The hearing aid did not work on my 100+ year old aunt after trying all the various settings. I shipped the hearing aid back as per their instructions within 7 days after receiving it. **** received and signed for on 6/29/2022. Eight weeks have now past since they received the hearing aid and my credit card still has not been credited for the $597 purchase price of the hearing aid. In my last email received from Nano on 8/19/22, I was told the following:"Don't worry, I already escalated this matter to our refunds team. Kindly wait for their response within the next ***** hours.Hope this helps and thanks for your patience."Well, seven days have now past since I received the above email and I still did not get a response from their refund team.This is by far the worst customer service I experienced, and I do not understand how **** remains in business without being investigated for continually taking advantage of people.I truely regret not reading the BBB reviews prior to purchasing from Nano.Nano Hearing Aids - Nano Hearing Tech Opco LLC
Date: 08/29/2022
Hi ******************, We sincerest apologies if this was not given any update sooner and we truly understand your frustration. As per our record, my colleagues already escalated your refund and you are already in our refund record. We had also endorsed this matter to the person who's been handling a refund for a quick resolution and we assure you, that you will get your refund as soon as possible. We respectfully request you to hold off on any further actions until this is resolved. We sincerely apologize for the inconvenience and thank you for your patience,Nano Hearing Aids Support TeamThomas S.
Date: 08/29/2022
Hello, thank you for the reply. However it does not explain why the credit was not issued within the first four weeks. If 9+ weeks have not past since the returned hearing aid was signed for by your warehouse, I would be more receptive to your response. In past correspondences with your return team, I've been hearing the same verbiage repeatedly "quick resolution and we assure you, that you will get your refund as soon as possible". My patience is running thin. As I mentioned in my review, this seems to be a common practice with Nano where you do not honor what you state in your adds ("45-Day Free Trial and Money Back Guarantee") from other reviews. Granted I was told and accept the fact that it can take up to 4 weeks for the returned unit to inspected and the credit issued. Nine+ weeks have past and being told " you will get your refund as soon as possible" is absolutely unacceptable! I need to know when my card will be credited!Review fromRobert C
Date: 08/25/2022
1 starRobert C
Date: 08/25/2022
I ordered a set of Nano hearing aids on 05/26/2022 and received them on 06/14/2022. The right hearing aid operated erratically and in general I was dissatisfied with them. My hands shake a lot making it difficult for me to use. I returned all the items sent to me in their special box, all items in the specific locations in the box. The *********** in ********* ** received the hearing aids 07/14/2022 and my request for the refund of my $ ******. From that day I have received what is known as the run around. I had people telling me that they would check on it, others saying it had to be inspected. That should have been done in the ********* office the day they received the package. How hard can it be to open a box and see that all items are in their proper place in the box. Today is the forty-second day since they received the hearing aids and I still have no refund.Nano Hearing Aids - Nano Hearing Tech Opco LLC
Date: 08/29/2022
Hi ************************, We sincerest apologies if this was not given any update sooner and we truly understand your frustration. As per our record, my colleagues already escalated your refund and you are already in our refund record. We had also endorsed this matter to the person who's been handling a refund for a quick resolution and we assure you, that you will get your refund as soon as possible. We respectfully request you to hold off on any further actions until this is resolved. We sincerely apologize for the inconvenience and thank you for your patience,Nano Hearing Aids Support TeamReview fromAnnette G.
Date: 08/23/2022
1 starAnnette G.
Date: 08/23/2022
I have not received my refund Order # ****** I think this company is a scam u sent the hearing aids back but u do it receive a refund I have reported this company to the BBB I. ********Annette G.
Date: 08/23/2022
Nano phone #**** 310-nanoNano Hearing Aids - Nano Hearing Tech Opco LLC
Date: 08/24/2022
Hi ************, We sincerest apologies if this was not given any update sooner and we truly understand your frustration. As per our record, my colleagues already escalated your refund and you are already in our refund record. We had also endorsed this matter to the person who's been handling a refund for a quick resolution and we assure you, that you will get your refund as soon as possible. We respectfully request you to hold off on any further actions until this is resolved. We sincerely apologize for the inconvenience and thank you for your patience,Nano Hearing Aids Support TeamReview fromSusan B
Date: 08/17/2022
1 starSusan B
Date: 08/17/2022
I think Nano has a fraudulent return policy. The hearing aids did not fit. I returned them within the time frame given, following their instructions, at my own expense. When I was following up with Nano, I was told the hearing aids were damaged! What??? The only thing I did to the hearing aids was change to a smaller ear dome. I was offered to have them fixed (volume knob) for $79. Are they kidding. They declined my refund of $247. This company should not be in business. They lie to their customers!Nano Hearing Aids - Nano Hearing Tech Opco LLC
Date: 08/19/2022
Hi ****************, Thank you for your feedback on Nano Hearing Aids. We want to clarify all concerns on your return. As mentioned previously, Returned Product(s) must be in good physical condition (not physically broken or damaged) and perfectly clean. All accessories originally included with your purchase must be included with your return, original packaging, User Manuals, Inserts, and other printed documents as this was written in our policy. Based on our record, it shows we received the returned hearing aids under order #****** but it was inspected with Physically Damage (The right side of the hearing aid was physically damaged- screwed volume knob). We have confirmed the way in which we received your product back at our warehouse was not the way in which it was sent out for you to ensure your customer satisfaction. Your ********************** aids will be reshipped to you based on our conclusion but repair fees may apply as you have no elite protection plan that covers any damages. We offer a 1-year warranty per paid order only but not including damages so a cleaning and repair fee is required.For further questions on our returns and policies please feel free to visit our online website at:https://nanohearingaids.com/pages/refunds-policy We apologize for any inconvenience. Please understand that we have a policy we must follow. Thank you,Nano Hearing Aids Support TeamReview fromBarbara W
Date: 08/16/2022
1 starI ordered a pair of the Nano hearing aids in April of 2022. When I first got them they worked just fine. Then after the 45 day period was up one of earpieces died. I e-mailed the company and they gave me all these trouble shooting things to try. I did and that didn't work, so I e-mailed them again, and they gave me more options to try and those options didn't work either. I was told that I would need to return the defective piece to Nano and they would have their technicians look at it and let me know if they think it's truly defective. They have to start a return but of course I have to pay to send the defective item back. If they determine the piece defective then I'll get another one. As a senior I fail to see how this helps. While the people I've dealt with via e-mail have been very nice, they sure don't live up to all their hype and I would never ever recommend them to anyone at any price.
Nano Hearing Aids - Nano Hearing Tech Opco LLC is BBB Accredited.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.