Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm still receiving bills from my timeshare company. After I've paid Time share freedom grp in full. This should have been over at least 2yrs ago.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred by a family member to Timeshare Freedom Group in order to exit a timeshare that I have been making monthly payments and biannual payments for since 2006. I believed this company was legitimate as there were commercials advertised for this company. My son "aged-out" of the parks in ******** where I originally bought a timeshare, and I felt there was no need for use of the timeshare. I set up an appointment for a consultation on August 27, 2021 at 2pm and spoke with a representative named *************************. He discussed with me the process of transferring the rights and deed of my timeshare to Timeshare Freedom Group. After pondering this for approximately 2 weeks, I along with submitted $5, 500, I made a payment in this amount on-line via my bank to Timeshare Freedom Group. Thereafter, once or twice a month I would receive calls from a representative, one in a particular named Isla ****** in order to let me know how the process was progressing. Finally in December of 2021, I contacted Isla ***** who mentioned if I would receive any correspondence from my timeshare company, to send this correspondence to her. I sent her documentation without any response. Finally, I began to feel uneasy and after a few months passed, in May of 2022 I decided to contact ************************* and left a message without any response back. I also called other numbers associated with Timeshare Freedom Group and noted messages stating "Sorry this number is no longer in service" or "You have reached a number that is not currently set up to receive calls. Please try again later." ************ is a complete scam and it is so very unfortunate that many others have been scammed of likely hundreds of thousands of dollars. Do not invest in these "timeshare exit companies." My goal is to be compensated the full amount of what I spent $5,500 to Timeshare Freedom Group. This is grounds for class action lawsuit.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An agreement was made between Timeshare Freedom Group (hereinafter referred to as TFG) and ***** and *********************** on Sep 1, 2020. TFG agreed to negotiate and cancel our timeshare contract and membership ownership with Great Destinations within 24 months; or we would receive our money back.Section 10 of our agreement with TFG states:While not typical should the exit/cancellation exceed 24 months it is the responsibility of the ***** to notify TFG of their intent to receive a refund in writing by Certified US MAIL, Fax or Email no less than 7 days before the expiration of the initial 24-month period.Please consider this to be our official notice of intent to receive a refund.We do NOT wish to have an extension of our agreement made up to the 36 months at no additional cost.We fulfilled and acknowledged all Owner responsibilities made in our agreement with TFG. Performance was not fulfilled per section 11 of our TFG contract. Since TFG failed to produce an offer from Great Destinations to terminate our timeshare ownership, and we fully cooperated with both TFG and ******** Law, our fee shall be refunded in full within (30) days.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Timeshare Freedom Group on August 26, 2020, to cancel our timeshare contract. The cost was $3775. Initially there was frequent contact with a company representative. About a year into the contract, there was no communication, and we were unable to reach anyone through any channel they previously provided. Nothing has been done to assist us in getting out of the contract.