Reviews
This profile includes reviews for Portfolio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 182 Customer Reviews
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Review fromZakary T
Date: 11/06/2023
1 starZakary T
Date: 11/06/2023
I paid thousands of dollars for an extended warranty for them to cover my truck and they have yet to cover anything, Im paying out of pocket for repairs that are in my contract to be covered. When I asked why they told me they sold my contract to Assurant and they can only cover what is in my contract. So if its in my contract why are they not covering it and I now have to pay even more out of pocket. Do not use them, they are a trash company with trash customer service and dont follow their own contract.
Portfolio
Date: 11/08/2023
We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, ***********************, at ************.Review fromHerbert F
Date: 10/30/2023
5 starsHerbert F
Date: 10/30/2023
The requested service I received from *************************** was just excellent. She was very knowledgeable and helpful.Portfolio
Date: 11/08/2023
Thanks for the awesome review, *******! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, *********************Review fromJim C
Date: 10/26/2023
5 starsJim C
Date: 10/26/2023
The ladies in the ****** office were very helpful and responsive to my questions.Portfolio
Date: 11/01/2023
Thanks for the awesome review, ***! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, *********************************Review fromLinda T
Date: 10/10/2023
5 starsLinda T
Date: 10/10/2023
**************** is absolutely EXCELLENT! ****** was so very helpful, patient and detailed in explaining exactly what I needed to do to transfer coverage to the new owner. She made the process simple and easy. Highly recommend this company based on the great care they provide.Portfolio
Date: 10/16/2023
Hi *****, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, *********************************Review fromAnne Z
Date: 10/06/2023
5 starsAnne Z
Date: 10/06/2023
********************************* from the ****** office has been wonderful to work with. She emailed back and forth and even called to get one more bit of info from **. All done in a timely manner. Very friendly and knowledgeable too! She helped us transfer a service agreement on our new (to **) Sprinter Van. We will have peace of mind that we are covered until **** or ****** miles! Thanks ******!Portfolio
Date: 10/16/2023
Thanks for the awesome review, ****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, *********************************Review fromMeredith Y
Date: 10/03/2023
1 starMeredith Y
Date: 10/03/2023
We purchased an extended warranty on my husband's truck. We called the NUEMEROUS times to make sure the issue would be covered, and we were told YES. An adjuster took a look at it and said it needed lifters on both sides, not just the one that has an issue and a cam shaft. When he was there, he would have seen that a 61-year-old drives it and takes care of it, not a 16-year-old being abusive.We were denied the claim because we didn't have a record of oil changes. Our son is a mechanic and a State Inspector and did all the oil changes at the correct times and maybe even more as this vehicle is my husband's 'baby'. We don't have the money to fix this issue as my daughter has a Brain Injury and my husband has a Traumatic Brain Injury, and I am the only one working in our household. I would NOT recommend wasting your money on buying an extended warranty with this company.I just had an entire transmission covered in my vehicle with a different warranty company NO QUESTIONS ASKED!!!Portfolio
Date: 10/05/2023
We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, ***********************, at ************.Review fromTeri M
Date: 09/20/2023
1 starTeri M
Date: 09/20/2023
We bought a new 2021 salem rlb destination trailer to be parked on our lot up north. 2nd yr after opening it for the season (april)our residential fridge did not cool anymore. After calling and speaking with claims they said find a tech to come to us. After searching for a tech 45 min away he came and diagnosed the issue as ********** and it would cost more to find out where inside fridge it is then it would to replace ******. So I call insurance and tell them they said they can't talk to me they need to speak with repair guy. So repair guy said we don't talk with insurance. After talking to portfolio again they said that the diagnosed issue isn't good enough send the tech back out to do it again. Here we are $500 into trip charges I'm which they wanted atleast $250 to continue. Out of my pocket I had to pay repair guy to come back out. He came out and determined same thing he did before freon leak and it's inside fridge not on exterior. So I portfolio again to relay the info they wouldn't talk to me even tho I'm the owner. They wanted repair guy to call them. He called them gv them all the info they needed and the told repair guy gv them 48hrs for authorization. Here we are week later and nothing from portfolio. So I call they said they sent authorization to repair guy. The repair guy says they got nothing. Portfolio would not send to me the owner or tell me my claim# or what email they sent it till they wanted repair guy to call again. So they'll repair guy called again and they would not talk to them without yr/mk/model which they had claim# my name and already spoke once today. Here we are almost close of season and still no new fridge. Or reimbursement from insurance for the trips. They are telling me to seek reimbursement from repair guy. I paid good money to have extended ins as we can't haul our rv anywhere. Complete BS and not happy. Don't buy extended ins it ain't for 5k.Portfolio
Date: 09/21/2023
We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, ***********************, at ************.Review fromMargaret G
Date: 09/11/2023
5 starsMargaret G
Date: 09/11/2023
************************* , spoke with her today. I had a great experienced with ****** , she was very patient and very professional and kind. I highly recommend her to have a 5 star rating. She has an excellent customer service experience. Thank You ******.Portfolio
Date: 09/12/2023
Thank you so much for your kind words, ********. We really appreciate you taking the time out to share your experience with usand we agree, ****** is truly a gem to have on our team! We look forward to working with you again in the future. Regards, *********************Review fromIngrid D
Date: 09/08/2023
4 starsIngrid D
Date: 09/08/2023
*************** has been very understanding and eager to help. She assured me that she would look into my problem and see what can be done to resolve it.Portfolio
Date: 09/12/2023
Hello ******, I cant thank you enough for your kind review. I'll be sure to share your experience with the people who assisted you. Regards, *********************Review fromGene M
Date: 09/01/2023
5 starsGene M
Date: 09/01/2023
I have always received excellent service from Portfolio. Today with ******, yesterday with ********, and ongoing with ***** has been no different.I Highly recommend.Thanks to all at Portfolio!GenePortfolio
Date: 09/19/2023
Hi ****, Wow! Im so blown away by your review. It made our day here at Portfolio. I'll be sure to share your experience with the people who assisted you. Regards, *********************
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