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Business Profile

Auto Service Contract Companies

Portfolio

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Portfolio's headquarters and its corporate-owned locations. To view all corporate locations, see

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Portfolio has 2 locations, listed below.

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    Customer Review Ratings

    4.13

    Average of 182 Customer Reviews

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    Review Details

    • Lyle C

      Date: 08/29/2023

      Lyle C

      Date: 08/29/2023

      Ms. *************************** is very attentive , answered all of my questions , and communicated with me in a sicere manner. It is refreshing to have someone respond to my issues with such clarity. Thank you ***************************.

      Portfolio

      Date: 08/31/2023

      Thanks for the awesome review, ****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, *********************

    • Ruth A

      Date: 08/15/2023

      Ruth A

      Date: 08/15/2023

      ********************************* She definitely gets 5 stars for awesome service! She really was determined to resolve my problem today. Thanks ******!

      Portfolio

      Date: 08/17/2023

      Thank you so much for your kind words, ****. We really appreciate you taking the time out to share your experience with usand we agree, ****** is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future. Regards, *********************************

    • Alex D

      Date: 08/07/2023

      Alex D

      Date: 08/07/2023

      Theyre fast in dealing with customers, caring and professionalism is what I see in the staff.

      Portfolio

      Date: 08/15/2023

      Thanks for the awesome review, ****! Were happy to hear we hit the **** for you. We look forward to serving you again. Regards, *********************

    • RANDALL A

      Date: 07/21/2023

      RANDALL A

      Date: 07/21/2023

      Spoke with *******************, You should be proud to have him in your charge ! Very knowledgeable and helpful in assisting me to understand my contract. He made "Peace Of Mind" that much more sweeter as he explained in detail the process of repairs if needed. Very polite, understanding and a wonderful representation of Porfolio. I will recommend to fellow RV'rs your business due to ***********Thank You ! **************

      Portfolio

      Date: 07/25/2023

      Thank you so much for your kind words, *******. We really appreciate you taking the time out to share your experience with usand we agree, ***** is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future. Regards, *************************

    • Nancy T

      Date: 07/13/2023

      Nancy T

      Date: 07/13/2023

      ****** knew her job and wanted to use her skills to help me. I appreciated her kindness and positive attitude

      Portfolio

      Date: 07/25/2023

      Thanks for the awesome review, *****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, *****************************

    • Veronica B

      Date: 07/13/2023

      Veronica B

      Date: 07/13/2023

      I experienced such great service today! I had been transferred several times before I reached the perfect representative, ************. She was patient, kind and very professional! She listened, asked a few questions and then was able to determine what I needed to resolve my issue. I sent the appropriate information and within the hour, all was resolved. Thank you Portfolio for having such great representation such as *************.

      Portfolio

      Date: 07/25/2023

      Hi ********, Wow! Im so blown away by your review. It made our day here at Portfolio. I'll be sure to share your experience with the people who assisted you. Regards, *********************

    • Kay W

      Date: 07/12/2023

      Kay W

      Date: 07/12/2023

      This extended warranty is a nightmare, bulletproof as follows - brought a 2017 ******* MKZ from mini of Dutchess ***** of Dutchess closed 3 wks after I purchased the car 5/2020 -Car engine light came on June 2023 - brought the car to ***** and once hooked up it showed a misfire 3 mind you I only have ****** miles on my car -car start smoking from the back so I brought it to ******************* contacts Portfolio and they now want to see the maintenance for the car, basically oil changes -Went to ***** where I get all my oil changes and got a print out - Went back to **** now the service guy is saying I need vin # on the printout - went back to ***** and they said the tag number is in there- why cant they look it up or call any ***** since Im in the system - Went back to **** and Im in limbo - very stressful I have been w/o an car for 4 wks and having to rent a car to travel back & forth to work - still paying my notes of ****** and do not have a car - I even called ******* to file a complaint -filed a complaint also on BBB auto - will file a complaint to the attorney general office of ************************* tomorrow - called Portfolio myself and stressed Im a single mother who works hard for a living and paying for my child whos going to **************** Im being penalized for something I didnt do - no car at ****** should have engine problems - This is not fair and totally inappropriate to have a paying customer suffer like this

      Portfolio

      Date: 07/13/2023

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, ***********************, at ************.

    • Janet P

      Date: 07/06/2023

      Janet P

      Date: 07/06/2023

      ****** at Portfolio was so helpful, kind & caring with the process of my account. I could hear the genuine compassion in her voice as we discussed the situation. Speaking with ****** was very comforting during a difficult time. I highly recommend her & thank her so much for her excellent customer ***************************** sincere gratitude, ***********************

      Portfolio

      Date: 07/07/2023

      Thanks for the awesome review, *****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, *********************

    • Jessica R

      Date: 06/19/2023

      Jessica R

      Date: 06/19/2023

      *************************** was absolutely amazing. We got through 2 claims in 15 minutes and that includes the hold time! ******************!

      Portfolio

      Date: 06/23/2023

      Hi *******, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ***********************

    • Susie Q

      Date: 06/19/2023

      Susie Q

      Date: 06/19/2023

      I contacted Portfolio today to discuss my warranty and to confirm where I can take my car I have had for 3 years for service. ****** was great! Told me everything I needed to know and sent copies of my contract for my records. She was so kind and patient. I told her she should teach customer service classes! I will request ********************** when I trade again. Nice to know a company still stands behind what the dealership told me 3 years ago!

      Portfolio

      Date: 06/23/2023

      Hi *****, Wow! Im so blown away by your review. It made our day here at Portfolio. We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. I'll be sure to share your experience with ******. Regards, *********************

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