Reviews
This profile includes reviews for Portfolio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 182 Customer Reviews
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Review fromAlejandro B
Date: 03/07/2023
3 starsAlejandro B
Date: 03/07/2023
I bought a car from a dealer like a month ago, I've been having issues since the first day and the dealer finally said there is a problem with my cars transmission and the will have to file the claim for the warranty to get a used transmission with the same milage that mine to change it. its that rigth?? replace the transmission with a used one??
Portfolio
Date: 03/08/2023
Hi *********, we appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, ***********************, at ************.Review fromMichael B.
Date: 03/07/2023
5 starsMichael B.
Date: 03/07/2023
Honestly I can not give enough praise and appreciation *************************** at Portfolio. She is an absolute professional that sees to your needs and requests as quickly as she receives them. Her follow up is 2nd to none and the efficiency by which she assists is inspiring and motivating! ****** is a prime example of a true professional who take pride in what she does and does it with kindness! Glad to be working with Portfolio and proud that they have such a valuable asset like *******Portfolio
Date: 03/16/2023
Hi *******, we want to thank you for sharing a positive rating. I'll be sure to share your experience with ****** who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, *********************.Review fromJANET W
Date: 02/20/2023
5 starsJANET W
Date: 02/20/2023
I had questions about the of cancellation of the policy. Customer **** ****** was very knowledgeable and helpful. She was thorough, which is a rare quality these days, and she gave answers that were clear. My interaction with her representing Portfolio made me feel confident.Excellent customer service and communication given by ******.Portfolio
Date: 03/08/2023
Hi *****, Wow! Im so blown away by your review. It made our day here at Portfolio. We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. I'll be sure to share your experience with ******. Regards, *********************************Review fromRyka H
Date: 02/20/2023
5 starsRyka H
Date: 02/20/2023
Hi ******. I really appreciate you for helping me . Very kind and Freindly. Very good customer service. Thank you so much .Portfolio
Date: 03/08/2023
Hi ****, thank you for your lovely review. We so appreciate you taking the time to share your customer service experience with **********************. I'll be sure to share your experience with ******. Regards, *********************Review fromAnup K
Date: 02/13/2023
5 starsAnup K
Date: 02/13/2023
Outstanding customer service provided by ****** with regards to my service contract cancellation. She truly went above and beyond! I have been trying to cancel the service contract for a few months, but ran into roadblocks outside of Portfolio's control. She took the initiative herself and contacted the party on my behalf and less than 1 business day later my issue of cancelling the contract is resolved. ****** deserves recognition for how she put the customer first and genuinely cares about her customers. She probably is very busy speaking to so many customers in a day, yet she made me feel like the most important costumer. That is the definition of exceptional customer service!Portfolio
Date: 03/08/2023
Thank you so much for your kind words, Anup. We really appreciate you taking the time out to share your experience with usand we agree, ****** is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future. Regards, *********************Review fromAnn D
Date: 02/03/2023
5 starsAnn D
Date: 02/03/2023
Great customer service from ******!!! Returned calls in a timely fashion. Answered all my questions. Very kind and courteous!Portfolio
Date: 02/06/2023
Hi Ann, we appreciate you taking the time to share your positive experience with JoLynn. We pride ourselves on serving people and building trust, so we appreciate hearing that we are successful in our efforts. I'll be sure to share your experience with her. Thank you, Rachelle EricksonReview fromAnn T.
Date: 01/27/2023
5 starsAnn T.
Date: 01/27/2023
****** from ****** ** helped transfer ****** extended warranty from previous owners to **. She was very courteous and knowledgeable. Thank you ****** for all your help.Portfolio
Date: 02/06/2023
Hi Ann, thank you for your lovely review. We so appreciate you taking the time to share your customer service experience with Portfolio. I'll be sure to share your experience with JoLynn. Regards, Rachelle EricksonReview fromMichael T
Date: 01/25/2023
5 starsMichael T
Date: 01/25/2023
****** of ******** is the BEST!!!!Been dealing with warranty cancelation since Thanksgiving of 2021 ****** was very Patient with customer who was ***** angry upset(ME)****** took control like Leader and Problem solver and got to Business ************** to all party's involved-She came back from lunch BUSINESS ISSUE RESOLVED ****** NEEDS TRUE RECOGNITION FOR HER WORK!!!ALSO A RAISE/BONUS MY ******** ARE SO GREAT FULL FOR ****** ANSWERING OUR CALL FOR HELP CEO of ******** Give ****** $$$$$Portfolio
Date: 02/06/2023
Thank you so much for your kind words, Michael. We really appreciate you taking the time out to share your experience with us—and we agree, Shelby is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future. Regards, Rose NesterReview fromDana B
Date: 01/18/2023
5 starsDana B
Date: 01/18/2023
****** communications with ************************* was informative fast and very helpful. Returned response was a quick and assuring email.Appreciated very much.Portfolio
Date: 02/01/2023
Hi ****, thank you for your lovely review. We so appreciate you taking the time to share your customer service experience with ******. I'll be sure to share your experience with her. Regards, *********************Review fromFealofani S
Date: 01/13/2023
5 starsFealofani S
Date: 01/13/2023
My ******* would like to extend our deepest appreciation to ***************************** Contract Administrator for helping us throughout this process. It has been stressful but with her being understanding & patients we were able to move our paperwork process along. Thank you beautiful we appreciate all your hard work youre amazing!!!!!!Portfolio
Date: 01/16/2023
Hi *********, thank you for your lovely review. We so appreciate you taking the time to share your customer service experience with **********************. I'll be sure to share your experience with *******. Regards, ***************************
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